In the middle of driving, my car popped up two alerts: "service advancetrac" and "service power steering". Nothing else occurred, and I got to my destination and turned the car off. When leaving again, I turned the car on, and the power steering didn't work. The warnings were still present. While driving, turning the steering wheel was very difficult, much more difficult than older cars with manual steering. At slow speeds, I felt it was dangerous to drive as I couldn't guarantee my ability to turn properly.

- Knoxville, TN, USA

Wife called and said when she started he car she could not turn the wheel. I went to pick up the car and realized the power assist was not working. Took the car to the dealer where it was purchased by us. Was told that there was a recall on this component but that it had expired and our warranty expired 3 months before the incident. Dealer said the recall might be extended because so many people had reported this same problem. Paid $2500 to get the repair. Seems like there are a very high number of cars with this problem. Mileage on our car was only 72,000. None of the other 5 Ford cars we purchased since 2011 had similar problems with the steering.

- North Richland Hills, TX, USA

Power steering does not work all the time. When the power steering goes out it is very hard to turn the steering wheel.I took it to the dealership where I bought the car brand new in 2011, the dealership was aware of this known problem (safety recall 15S18) but said that the recall was only good for 10years or 100,000 miles.This is a safety problem, and when this power steering goes out my wife and sister can-??t turn the steering wheel.They refuse to drive the fusion till it gets fixed. To fix this problem the dealership said the part will cost $1514.64. And the labor is about $1400. Yes almost $3,000 to fix a problem that Ford knows about. There is a lot of Ford fusions out.there with this problem! Please help us make Ford accountable for this problem

- Park Ridge, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering assist would intermittently fail to operate while the ABS and the check engine warning lights would illuminate on the instrument panel. The contact had taken the vehicle to an independent mechanic where the code reader indicated a malfunction with both the ABS and the power steering. The mechanic informed her that since the parts were all electrical, he could not repair the vehicle; he could only reset the codes. The mechanic also informed her of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer was informed of the failure and informed her that her vehicle was not included in the recall and referred her to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage approximately 135,000.

- Columbia Station, OH, USA

My husband and I were driving down the road and the steering went out. We almost had an accident but given my husband's superior driving skills we were able to avoid a collison. After the steering went out we immediately had two warning lights show up on our instrument panel. One said Stabilitrak Control and power steering light. We took this vehicle in for service and the mechanic said it would be $2800 to repair the rack and pinion. The codes this vehicle displayed are exactly the same codes that are part of the recall of the 2011 ford fusions. No other issues with the car at the time of incident.

- Walkersville, MD, USA

The power steering assist failed when I started my car. I can started my car, but there is no power steering.

- Westborough, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she became aware that the power steering assists warning light was illuminated. The contact called the local dealer who informed the contact about the repair cost. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 28,000.

- Reading, MA, USA

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after reentering the vehicle, starting and shifting into REVERSE, the steering wheel locked up and the vehicle stalled. The power steering assist warning light was illuminated. The vehicle was restarted and the power steering functionality returned. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 141,225.

- Ayden, NC, USA

I was driving home from school and all of a sudden I couldn-??t turn the wheel. I didn-??t know what was happening I called my grandmother terrified. She told me to go home and turn the wheel really hard to get it in the parking lot and park. I had the car towed to fire dealer. They said I need a steering assembly. My car was not on the recall list and the warranty was out 3 months. The cost would be $2,300. This is a safety issue and it-??s the same issue as the 2011 Ford Fusion-??s that were recalled. I want to upload the billing and need my vin added for the cost to be covered for repair. I thank you in advance for your assistance. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Fairborn , OH, USA

2011 FORD FUSION. WAS DRIVING THE CAR AND EVERY TIME I MAKE A TURN THE CAR CLUNKS. TOOK IT TO A PRIVATE AUTO SERVICE CENTER TO HAVE IT DIAGNOSED. HE DIAGNOSED THAT THE PROBLEM WAS THE ASSEMBLY STEERING SYSTEM. HE ADVISED US IT WASN'T SAFE TO DRIVE THIS VEHICLE. MY MOM HAS A 2012 FORD FUSION WITH POWER ASSIST PROBLEM AND HAD TO PAY OVER $2,000 TO GET IT FIXED BECAUSE FORD DIDN'T SHOW IT AS ONE OF THE THOUSANDS OF CARS THAT WERE RECALLED. After some further research, there is a NHTSA recall number on this problem. It is 15V340000. The Ford Recall Number is 15S18.

- Richland, WA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 47 MPH, the steering wheel locked up. The vehicle was taken to the dealer and diagnosed that the steering control module needed to be replaced. The vehicle was not repaired and remained at the dealer. The vehicle had previously been serviced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. The VIN was unavailable.

- Stephens, AR, USA

The contact owns a 2011 Ford Fusion. The contact stated while his wife was driving approximately 60 mph when the steering wheel became difficult to turn when they crashed into a curb and as a result almost went over the embankment. The contact stated power steering fault warning message was displayed. No one was injured, and the vehicle was towed to a local dealer where it was diagnosed with needing EPA Steering efforts replaced but was not repaired. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 138,000.

- Sorrento, FL, USA

Steering assist failure light came on no ability to turn wheel. Dealer said steering rack needs replacement. Codes u 300049&u300096 & u300097. My make and model is showing no recall on vin however all years surrounding it with the same electric steering rack part are under recall for it.

- Rancho Cordova, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated that after restarting the vehicle, the messages "service advanced track" and "service power steering" were displayed however, the vehicle operated as normal. The following morning while starting the vehicle, the power steering was faulty, and the steering wheel was difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 136,000. Vin was not included in the recall and warranty was out 3 months.

- Fairborn, OH, USA

The power steering assist fault warning came on and I lost power steering a few minutes later the advance traction control light came on. It is my understanding that there is a recall out on the power steering assist unit.

- Deland, FL, USA

I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159, xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I-??m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I-??m sick of getting air!!! I can-??t afford to keep repairing the steering has became awful pulls yes I-??ve had alignments it-??s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph. I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don-??t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn-??t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM

- Spencerville, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was in park, the power steering fault warning message was displayed. The vehicle was not taken to a local mechanic. The contact called a local dealer and was informed that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 109,000.

- West Palm Beach, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.

- Essex Junction, VT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were both notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 118,000.

- Berlin, CT, USA

The contact owns a 2011 Ford Fusion. The contact stated while his daughter was driving at 55 MPH, the steering wheel became difficult to maneuver with the -??steering assist fault-?? warning displayed on the instrument panel. The contact stated that she pulled over and turned off the vehicle. The contact stated that he called the Ford dealer who informed him to turn the vehicle off and restart. The contact stated that the vehicle was restarted and operated normally. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The contact stated that the failure reoccurred in August of 2021 at that time the vehicle was turned off and on and operated normally. Again, the vehicle was not taken to the dealer for diagnoses or repairs. The contact stated, however, in December of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. The vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. The vehicle was not repaired. The contact researched online and found NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. The contact stated a case was opened with the manufacturer. The approximate failure mileage was 130,000.

- Platte City, MO, USA