my Steering not working

- Irbid, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist failed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown.

- Denver, CO, USA

While driving down the highway, vehicles braked suddenly. While slamming on breaks the electric power steering went out resulting in a near high speed collision. At the same time as the power steering being lost, the Advancetrac light illuminated on the instrument cluster as well as a message stating "power steering assist fault". Upon returning home and searching the vin in ford website there is a "customer satisfaction program" for the electric power steering efforts. Upon contacting the local dealership service department it was stated by them that the program had expired. Ford HQ was also contacted who stated the same and that all repairs would not be covered. If Ford knows this was an issue, then customers should have been made aware of the program. Notifications should have sent out as failure to notify has left faulty cars on the road and puts millions of drivers and passengers in the car and in surrounding cars, businesses, and public at risk every day. Customer program should also be a recall so notifications are mandatory. Near death experience should not be how people become informed of the issue.

- Adel, GA, USA

My sister in-law was driving her 2011 Fusion and when pulling into a parking spot had no power steering. She has two kids that were with her and she could not turn the steering wheel. Luckily this happened as she was parking as we thank God it did not happen 3 minutes earlier on the interstate and God only knows what would have happened. The warning message came up and said steering assist fault so we know it has an issue now. The vehicle is headed to a trusted friends shop since Ford shows no recalls for this on this car. The idea that so many people are having this same issue and Ford is doing nothing about it is alarming. Is it going to take lives being lost before Ford wakes up and takes care of a known issue?

- Fort Worth, TX, USA

A loss of power steering assist code. Car hard to steer. Definite safety risk. Not yet taken to dealer. Is recall 15V340000 but have not received a notice that it pertains to my vehicle.

- Yakima, WA, USA

The power steering system faulted on multiple occasions while the vehicle was in motion. This made the vehicle hard to control while driving. The dealer confirmed a fault in the power steering system. The dealer inspected the car for repairs. The first two times the power steering faulted, there was no warning light or sound. The third time it faulted there was a warning light and sound.

- Willis, MI, USA

EPAS has gone out AGAIN! EPAS was repaired in 2016 before I bought my Ford Fusion Hybrid, was replaced in 2019 under dealer warranty, and as soon as I have a tune up and front end alignment done two days later while I-??m driving EPAS goes out again. Almost $3000 is what it costs to fix this faulty part and I should not have to keep fixing it after repairs are made. Now I-??m being told that it will not be fixed under CSP because it-??s already been fixed by the original owner and I am not the original owner. I-??m very upset and my car is just sitting there with 6K left to pay on it! I don-??t have the money to fix this vehicle for a 3rd time.

- Valdosta , GA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic and diagnosed with code U300 - Power Steering Control Module (PSCM) failure. The mechanic related the failure to an unknown recall and informed the contact that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was then taken to the dealer, but the dealer informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. The error code that qualifies the vehicle for this recall repair, and evidence from Ford.com saying that safety recalls do not expire.

- Waukesha, WI, USA

In the middle of driving, my car popped up two alerts: "service advancetrac" and "service power steering". Nothing else occurred, and I got to my destination and turned the car off. When leaving again, I turned the car on, and the power steering didn't work. The warnings were still present. While driving, turning the steering wheel was very difficult, much more difficult than older cars with manual steering. At slow speeds, I felt it was dangerous to drive as I couldn't guarantee my ability to turn properly.

- Knoxville, TN, USA

Wife called and said when she started he car she could not turn the wheel. I went to pick up the car and realized the power assist was not working. Took the car to the dealer where it was purchased by us. Was told that there was a recall on this component but that it had expired and our warranty expired 3 months before the incident. Dealer said the recall might be extended because so many people had reported this same problem. Paid $2500 to get the repair. Seems like there are a very high number of cars with this problem. Mileage on our car was only 72,000. None of the other 5 Ford cars we purchased since 2011 had similar problems with the steering.

- North Richland Hills, TX, USA

Power steering does not work all the time. When the power steering goes out it is very hard to turn the steering wheel.I took it to the dealership where I bought the car brand new in 2011, the dealership was aware of this known problem (safety recall 15S18) but said that the recall was only good for 10years or 100,000 miles.This is a safety problem, and when this power steering goes out my wife and sister can-??t turn the steering wheel.They refuse to drive the fusion till it gets fixed. To fix this problem the dealership said the part will cost $1514.64. And the labor is about $1400. Yes almost $3,000 to fix a problem that Ford knows about. There is a lot of Ford fusions out.there with this problem! Please help us make Ford accountable for this problem

- Park Ridge, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering assist would intermittently fail to operate while the ABS and the check engine warning lights would illuminate on the instrument panel. The contact had taken the vehicle to an independent mechanic where the code reader indicated a malfunction with both the ABS and the power steering. The mechanic informed her that since the parts were all electrical, he could not repair the vehicle; he could only reset the codes. The mechanic also informed her of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer was informed of the failure and informed her that her vehicle was not included in the recall and referred her to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage approximately 135,000.

- Columbia Station, OH, USA

My husband and I were driving down the road and the steering went out. We almost had an accident but given my husband's superior driving skills we were able to avoid a collison. After the steering went out we immediately had two warning lights show up on our instrument panel. One said Stabilitrak Control and power steering light. We took this vehicle in for service and the mechanic said it would be $2800 to repair the rack and pinion. The codes this vehicle displayed are exactly the same codes that are part of the recall of the 2011 ford fusions. No other issues with the car at the time of incident.

- Walkersville, MD, USA

The power steering assist failed when I started my car. I can started my car, but there is no power steering.

- Westborough, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she became aware that the power steering assists warning light was illuminated. The contact called the local dealer who informed the contact about the repair cost. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 28,000.

- Reading, MA, USA

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after reentering the vehicle, starting and shifting into REVERSE, the steering wheel locked up and the vehicle stalled. The power steering assist warning light was illuminated. The vehicle was restarted and the power steering functionality returned. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 141,225.

- Ayden, NC, USA

I was driving home from school and all of a sudden I couldn-??t turn the wheel. I didn-??t know what was happening I called my grandmother terrified. She told me to go home and turn the wheel really hard to get it in the parking lot and park. I had the car towed to fire dealer. They said I need a steering assembly. My car was not on the recall list and the warranty was out 3 months. The cost would be $2,300. This is a safety issue and it-??s the same issue as the 2011 Ford Fusion-??s that were recalled. I want to upload the billing and need my vin added for the cost to be covered for repair. I thank you in advance for your assistance. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Fairborn , OH, USA

2011 FORD FUSION. WAS DRIVING THE CAR AND EVERY TIME I MAKE A TURN THE CAR CLUNKS. TOOK IT TO A PRIVATE AUTO SERVICE CENTER TO HAVE IT DIAGNOSED. HE DIAGNOSED THAT THE PROBLEM WAS THE ASSEMBLY STEERING SYSTEM. HE ADVISED US IT WASN'T SAFE TO DRIVE THIS VEHICLE. MY MOM HAS A 2012 FORD FUSION WITH POWER ASSIST PROBLEM AND HAD TO PAY OVER $2,000 TO GET IT FIXED BECAUSE FORD DIDN'T SHOW IT AS ONE OF THE THOUSANDS OF CARS THAT WERE RECALLED. After some further research, there is a NHTSA recall number on this problem. It is 15V340000. The Ford Recall Number is 15S18.

- Richland, WA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 47 MPH, the steering wheel locked up. The vehicle was taken to the dealer and diagnosed that the steering control module needed to be replaced. The vehicle was not repaired and remained at the dealer. The vehicle had previously been serviced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. The VIN was unavailable.

- Stephens, AR, USA

The contact owns a 2011 Ford Fusion. The contact stated while his wife was driving approximately 60 mph when the steering wheel became difficult to turn when they crashed into a curb and as a result almost went over the embankment. The contact stated power steering fault warning message was displayed. No one was injured, and the vehicle was towed to a local dealer where it was diagnosed with needing EPA Steering efforts replaced but was not repaired. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 138,000.

- Sorrento, FL, USA