The contact owns a 2011 Ford Fusion. The contact stated received notification of NHTSA campaign number: 15V340000 (Steering). The contact took the vehicle to the dealer to have the recall serviced. Several months after the recall repair was performed, the contact also had the steering rack and pinion replaced by the same dealer under the same recall. Recently, the contact stated that while driving 35 mph, excessive force was needed to steer the vehicle in either direction as the power steering assist warning light became illuminated. The contact took the vehicle back to the same dealer for the repair. The manufacturer was notified of the failure and informed him that since the rack and pinion had been previously replaced under recall, all additional repair would be out of pocket. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 117,524.

- Smithfield, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the service power steering now and service advanced track warning lights flashed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 151,000.

- Rome, NY, USA

POWER STEERING FAILURE !! JUNE 2020 this same thing happend and I was lucky enough to have the recall and have it covered. Fast forward to TODAY my power steering went and the advanced trac appeared on message screen.

- Onset, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that after entering and starting the vehicle, the contact attempted to make a turn to exit the parking spot however, the vehicle loss power steering functionality. The power steering warning light was illuminated. The contact drove the vehicle to the residence with manual steering. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired due to the cost of the replacement part. The manufacturer was made aware of the failure. The failure mileage was 48,115.

- Chaska, MN, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the service traction control and service power steering warning lights were illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under a recall. The contact was referred to the NHTSA for assistance. The failure mileage was approximately 126,000.

- Phoenix, AZ, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 mph, the contact loss control of the vehicle and was not able to steer the vehicle. The contact stated that the battery and power steering warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed with the rack and pinion needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and informed the contact that the recall already had been serviced and the vehicle was out of warranty. The failure mileage was approximately 108,000.

- High Point, NC, USA

We were driving and the power steering went completly out as discribed by other customers. I took the car to a Ford dealer in Barnwell Sc. Who told me the recall has never been repaired I called Ford because of the miles the dealer was told it was not under the recall despite the car being in for other recalls in the past. I spoke with someone in Manilla on a bad line that I could barely understand. She first told me the car had been serviced for the same issue back in Jan 5 2017 however the part had not been replaced. Despite a 10 year warranty on the fix it was over the mileage. Which it was over 150000 at the time of recall repair. She then tells me the fix was done and there was no mileage limit. So I repeatedly asked which is it to no avail. The unit was repaired at Dunlee Ford in Ohio 800-942-6305 back in 2017 but no parts were replaced.

- Allendale, SC, USA

The power steering failed while driving this vehicle. Our local Ford dealer said that recall expired a month ago. I called Ford customer service to get more information. I was told that recall #15S18 was repaired on July 29, 2015. Ford would not pay for repair unless a second safety recall was issued on the faulty repair completed. The repair only lasted 6 years and there is only 107000 on this vehicle.

- Fort Madison, IA, USA

The power steering assist fault alarm comes on when I start the car and the power steering does not work.

- Ann Arbor, MI, USA

After turning on my car, but before shifting to drive, the dashboard informed me that the Power Steering system had failed. I tried turning off the car and cranking it back up, to no avail. I called the Ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. I made an appointment for the next day (Friday 6/18/2021) and took it in. I was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. They did not call me until Monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. They told me to call customer service, which I did. They informed me that the previous owner of the car had it inspected in 2015 and Ford did not find an issue regarding the recall # 15S18. They extended the warrantee on this part for 10 years from the date of purchase, which was May 11, 2011. My car is currently at the Ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.

- Rocky Mount, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle the power steering had failed and the steering wheel became difficult to turn in either direction. In addition, the check engine and traction control warning lights had illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the vehicle had previously been serviced under the NHTSA Campaign number 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 170,000.

- San Marcos, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering assist failure message was displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the vehicle was taken to the dealer three weeks ago for an air bag recall repair and reprogramming of the power steering control module. The dealer and another dealer Parkway Ford (2104 Peters Creek Pkwy, Winston-Salem, NC 27127) were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer to be diagnosed. The failure mileage was 123,329.

- Clemmons, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 mph, the -??service power steering-?? message displayed on the instrument panel. The contact restarted the vehicle later that day, the "service power steering now" message was displayed on the instrument panel, and the contact loss power steering functionality. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. Neither the manufacturer nor the dealer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

- Columbia, SC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 5 mph, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not yet diagnosed. The manufacturer was not informed of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 33,454.

- Miami, FL, USA

Steering wheel locked up while trying to back out of a parking space. Got warning message on the dash "Power Steering Assist Fault" Could not turn wheel so could have cause an accident. Have not had the problem looked at yet as it just happened 10 minutes ago. The fault message was only visible AFTER the steering wheel locked up. I had no prior warning of the steering failure.

- Malden, MA, USA

Steering wines very bad and steering wheel will not return after turning unless you turn it back straight. The rack seems to be out of it.

- Bruin, PA, USA

The steering wheel locked on me while I was driving. There was a recall on the power steering a few years ago and I got it fixed in August of 2016. It seems this part is still failing in the vehicle. FORD said it os no longer under warranty even though the part was recalled. I was fortunate that I was near my home and not on the highway. The car has been towed to El Centro Motors.

- El Centro, CA, USA

The power steering has sporadically failed twice within the past month while driving at low speed (once at a gas station, another while making a right turn at a stop sign). The incident with the stop sign almost caused a collision because I was unable to turn the steering wheel. I immediately turned on my hazard lights and drifted to a curb across the street. Turning the vehicle off and back on restores power to the steering wheel. The steering wheel is near impossible to turn when the power fails. I took it to the Ford dealership where I purchased the vehicle, and they stated I needed a new steering rack. They asked for ~$1500 to replace the steering rack (I declined). I researched recalls on the 2011 Ford Fusion and found that there was a recall for steering failure. Unfortunately, my vehicle's VIN is not included in that recall.

- Winchester, VA, USA

Message center indicated power steering assist fault and there was a complete loss of steering.. this vehicle is a 2011 but has only 46,000 miles on it.; tool it to Ford dealer for diginostic and they said no code and steering rack needed replaced at my expense since the recall was only for 10 years.

- Sharpsville, PA, USA

Every time I try to park or get out a parking area my power steering assist fault, brights up my dashboard and I can't move or control my car without turning my vehicle completely off. Even sharp turns or quick U turns my wheel locks up. Whenever I'm in motion whether it be slow or accelerating it locks up no matter what and the only solution is for me to turn my car off and on and even then it won't always work.

- Inverness, FL, USA