We were driving down the road when an error popped up on the cars screen saying service power steering we pulled over into a gas station turned the car off came back to turn it on and the steering wheel was practically impossible to move. This is the second time this happens. Last time the same exact thing happened out of nowhere completely unexpected. We took it to the Ford dealer and we're told it was a recall and they fixed it. I find it to be extremely dangerous that this issue is happening once again such a short time later. Specially being that this is a car that barely gets any use. Thank god we were not on a highway because it's such a dangerous situation. Attached is a picture of the paperwork we received when the problem was supposedly resolved 2 years ago. We are now being told that they will not fix this issue S it will be more than $1000 to fix.

- Allentown, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated while turning right into a parking space, the contact noticed the power steering assist fault light was illuminated. The vehicle was extremely difficult to turn. The contact stated that the vehicle was towed to lindsey Ford (11250 veirs mill rd, wheaton, md 20902, 888-457-7005) to be diagnosed. The contact was informed that the powering steering gear needed to be replaced however, the repair was not covered under warranty. The vehicle was not repaired. The vehicle was towed to koons Ford (3111 automobile blvd silver spring md, 20904) to be diagnosed. The mechanic was unable to provide a cause for the failure. The vehicle was not repaired. The failure mileage was 130,200. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Silver Spring, MD, USA

Power steering fault my car I couldn't steer the

- Nampa, ID, USA

While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. Extremely difficult to turn wheel and could not backup. Dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.

- Silver Spring, MD, USA

Another Fusion with power steering assist not functioning. Recall 15S18 not applying to many of the defective steering vehicles. How can only select vehicles only be effected with the same parts on all? praying for a miracle no one loses their or a family member life or lives.

- Gatesville, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving 55 mph, the vehicle loss power steering assist. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to gateway Ford (1055 w andrew johnson hwy, greeneville, tn 37745) where it was diagnosed and the contact was informed that the power steering needing to be replaced. The vehicle had been repaired under NHTSA campaign number: 15V340000 (steering) however, three months later the failure occurred. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

- Chuckey, TN, USA

Power steering went out and it's very dangerous

- Vienna, WV, USA

NHTSA and Ford cherry picked several models of 2011/2012 Fusion models out of a power steering rack sensor recall. If you check enough blogs you will find that this leaves out tens of thousands of vehicles and many have experienced loss of power steering including myself. I replaced out of pocket one time and 50000 miles later the issue returned. Ford should be ashamed for this. Never again.

- Eau Claire, WI, USA

The power steering assist quit working for multiple seconds multiple times over a period of 5 years while the vehicle was still under the extended 10 year warranty afforded us via the safety recall 15S18. Each time we brought the vehicle in to be checked for dtcs, there were no dtcs present probably because the failure would only occur for about 3 seconds. Not long enough to set a dtc. At ten years and 28 days after the in service date of the vehicle the power steering assist failed for about 15 seconds, just long enough to set a dtc. When the rack failed, the steering was nearly impossible to turn and may have resulted in an accident if the failure would have occurred while actually driving down the road. Lucky for us we were still in the driveway in gear but not moving. Ford diagnosed the problem as a failed power steering rack, but since we were 28 days past the ten years, they refused to install a power steering rack under the terms of the recall. We had to pay $2100 for a replacement power steering rack.

- Minneapolis, MN, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 25 mph, the electric power steering failed to operate as intended. The contact stated that the service power steering amd stability traction warning lights were illuminated. The vehicle was taken to the local dealer bob-boyd Ford (2840 N columbus St, lancaster, oh 43130, (740) 654-1122) where it was diagnosed with needing the software to be updated. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure but offered no further assistance. The failure mileage was approximately 224,000.

- Lancaster, OH, USA

There was a safety recall for the 2011 Ford Fusion, however, I put my VIN into Ford's system to access the power steering assist failure recall, and it does not come up. The 2011 Ford Fusion and other years were recalled by Ford, yet it doesn't show for my car. I need this repair completed, as this vehicle is unsafe in its current state. I was driving the vehicle on the city streets and the highway, it lost all steering control. I was in fear of my life. I could barely turn the steering wheel and had to maneuver two lanes of traffic to come to a stop. I have not had the car for long, yet it sits in the garage because it is unsafe and undriveable. I need to know why my 2011 Ford Fusion is not covered. Ford knew about the faulty steering racks in these vehicles and refuse to repair or offer a remedy for some of the same model year vehicles.

- Las Vegas, NV, USA

Twice in the past year, I had a power steering assist fail when it was parked at a store. The first time, it was okay after I let it sit for 1/2 hour. Last week, when I got in my car, it failed again. I was able to drive it 8 miles and parked it at the dealer. They couldn't scedule it til March. I had to go home 20 miles away. When I got back in, it was okay. Has there been a recall" or should I have my mechanic look at it"

- Falls, PA, USA

I was driving on my way home and all of a sudden my power steering went out. Because of this I hit a curb and popped a tire but luckily no one was harmed. I looked into the issue and saw many others have had similar problems and I discovered that there was a recall for that same part (recall #15S18). I contacted my local Ford dealership and the service manager laughed at me saying it was my fault for hitting the curb after telling him I hit the curb because the steering went out. After more discussion they refused to grant the recall because I was one month past the warranty date and it would cost over $2000 to fix. If this were to have happened to me on the highway I could have been killed. Luckily it was on a street close to my home. Although I wasn't injured, someone else may have been or may be in the future.

- Syracuse, NY, USA

While driving with my three children the power steering went out on the car. I was able to get the car home without an accident. I could not park on the street as the lack of power steering made it impossible. Once parked we turned the car off and started to look into possible problems.

- Pottstown, PA, USA

2011 Ford Fusion. Power steering assist fault appeared many times when started the vehicle. The message tends to disappear by turning off/on the vehicle. One time steering lost power while driving at 30mph. Turned the vehicle off/on on middle of the road and then the issue disappeared. Have no confidence now in driving this vehicle. Own this vehicle for one year and 173100 mile on it.

- Canton, MI, USA

Power steering assist fault began to appear randomly, same as described for the other recent complaints. Usually can be cleared by turning off/on, but a definite safety issue if it occurs while driving.

- Hinckley, IL, USA

Loss of power steering and continued intermittent power steering assist fault after reprogramming. Ford and local dealership art hill Ford refuse to acknowledge issue as an active recall after performing programming instead of gear replacement back on 02/17/18

- Merrillville, IN, USA

When the vehicle is first started, there is power steering. Then after driving for 5 minutes or so, it losses power steering and goes into manual steering mode. This happened 3 or 4 times and now there is no power steering at all. There was a recall dealing with this issue in 2015 but I did not own this vehicle at this time and am unsure if the recall was repaired. The car only has 140,000 miles.

- Mansura, LA, USA

When I brought the 2011 Ford Fusion the power steering fault came on and went on and off and had car looked at they did not detect a problem this was like 11/2018 and then later on in fact years later the power steering fault came on and off and finally stayed on without going off. It was difficult to steer car. Was on the road had to be very careful driving home. I had the car looked at and found out that there was a recall but it has since expired for a rack and pinion and that I would be liable for the cost to repair. The first part of the recall was to try to reset it but in my case it did not work so I was out of 160 and had to pay for further repair a rack and pinion, which was in upwards of 1500. Had I known about the recall I would've got it repaired before I brought the car. They told me the recall had expired in 2019 they could not repair it. I am very disappointed in they way they handled it I think they should have at least covered the parts.

- Paoli, PA, USA

While in motion, the vehicles powered steering gave out - with the failure of 'service advanced track'. turning the wheel becomes nearly impossible - it's extremely dangerous. Often, before the 'service advance track' failure, when starting up the car, if I started turning it would flash a warning related to the steering - I have to wait about 5 seconds before turning. I've told various mechanic shops about this issue (when intermittent) and they were been unable to diagnose it. Since I purchased the vehicle years ago, I noticed that the steering leans slightly to the right. The 'service advance track' failure has occurred once in the past and the resolution was quite expensive / unwieldy ($2K) - it involved replacing the axle, amongst other components, that were damaged because of the steering issues. This occurring twice, in both cases while driving the vehicle (possibly under highway conditions), has been exceedingly worrisome & stressful. In an instant, turning requires a tremendous amount of effort - I am certain, in some situations, this sudden steering failure would have resulted in horrendous accidents. The first time the 'service advanced track' failure occurred: Restarting the vehicle allowed it to become drivable - enough that I could bring it to various mechanics. I believe I was told I could replace basically the entire steering system, for an exorbitant price, but, the mechanics could not even guarantee it would fix anything. This time, it was wholly undrivable.. now that this has occurred a second time, I have absolutely no confidence that the electric steering in this vehicle is safe - it genuinely worries me that this vehicle is on the road. Unless Ford can wholly diagnose, recall and fix this issue, I will be selling the vehicle and buying a new one - for my safety, my passengers safety & the safety of other drivers on the road.

- Austin Tx, TX, USA