Power steering assist fault - no power steering in car

- Williamsport, MD, USA

The contact owns a 2011 Ford Fusion. The contact stated that while her husband was driving at low speeds, the steering wheel was difficult to turn. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was informed that the power steering needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle was previously repaired under NHTSA campaign number: 15V340000 (steering). The failure mileage was 104,000.

- Corman, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to drive the vehicle, the power steering assist warning light illuminated and the steering wheel became difficult. The vehicle was taken classic Ford of smithfield (1324 N brightleaf blvd, smithfield, nc 27577) but was not diagnosed or repaired, due to the diagnostic and the repair fees. The vehicle was later taken to Firestone and was diagnosed that the steering rod and rack & pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 85,603.

- Smithfield, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 40 mph, the power steering malfunctioned. The contact regained control after the vehicle swerved and pulled over. The tract steering light and the service power steering light was flashing. The contact was able to drive the vehicle back home. The contact took the vehicle to davidson Ford of clay (3690 state route 31, liverpool, NY 13090, (877) 810-7456) to be diagnosed. The contact was informed that the steering gear needed to be replaced. The contact was also informed that the VIN was not under recall. The dealer stated that the manufacturer would be contacted to see if any assistance would be provided. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was 100,000.

- Liverpool, NY, USA

My power steering assist fault light came on my car. I turned it off and back on and it went off and everything seemed fine. This morning I get in my car to come work and the power steering assist fault light came on. I turned off the vehicle and then turned it back on, this time it did not go off and the power steering was no driveable at all. I had to have my car towed to the Ford dealership because it wasn't driveable and then was told that they had no vehicles to loan to us to drive. Unacceptable in our book!

- Millers Creek, NC, USA

Driving about 40 mph and the "power steering failure" light appeared and the steering felt heavier. I pulled off the road and turned off the car for about 5 minutes. When the car was turned back on the message did not reappear. Vehicle mileage is about 140K.

- Wilmington, NC, USA

A safety recall work on the power steering occurred June 2019. The power steering failed at 60mph on 12/29/2020. Was told by dealership, you now have to pay for the repairs. I never believed the repairs were completed because the same groaning noise continued afterwards. Ford needs to do what is right.

- Liverpool, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the steering ceased without warning. After turning off and restarting the vehicle, the vehicle regained power steering functionality. He contact contacted imperial Ford (8 uxbridge rd, mendon, MA 01756; (508) 473-2800) who informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering) and was therefore not covered under the recall. The manufacturer was made aware of the issue and confirmed that the VIN was not included. The contact was directed to NHTSA to file a complaint. The approximate failure mileage was 90,000.

- Woonsocket, RI, USA

Power sterring stopped working, while in a turn and nearly crashed. I pulled over, and turned off the car and then restarted, and the power sterring started working again.

- Everett, WA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving the vehicle, the power assist fault message was displayed prior to the steering wheel becoming very difficult to turn in either direction. The cause of the failure was not determined. The local dealer toliver Ford located at 1311 S pacific St, mineola, tx 75773 and the manufacturer were notified of the failure. The failure mileage was 165,000.

- Tyler, TX, USA

This is a recall on the non 3.5L already but mine is the 3.5L. Sometimes when I would turn the car on the "power steering assist fault" alert would come on on the dash control panel. I would not have power steering. I could turn my car off then back on and it would be gone and I would have power steering again. Well this past time I tried turning the car off and back on and the alert did not go away this time. I have no power steering.

- Milton, WV, USA

The power steering in the vehicle has failed two times over the past week. Dashboard light says "power steering fault." The problem happened once while stationary in a parking lot and another time while backing the vehicle up. Turning the vehicle off and off temporarily fixes the problem.

- Canistota, SD, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 40 mph, the power steering malfunctioned. The contact stated that the vehicle was difficult to steer. The vehicle was turned off and restarted while in motion and the vehicle regained power steering functionality temporarily before the failure recurred. The vehicle was steered into a parking lot, turned off and restarted, and driven to the residence. Parkway Ford (98 w. us highway 64, lexington, nc 27295, (336) 243-2731) quoted a replacement cost of over $2,000 to replace the electric power steering system. The manufacturer was made aware of the failure. The failure mileage was 128,000. Consumer stated power steering failed again at 7000 miles.

- Trinity, NC, USA

Power steering assist fault error. Now the steering does not work so the car cannot be driven. Error appeared when starting the car

- Dillsburg, PA, USA

My son was driving home in his 2011 Ford Fusion when he got a power steering alert and the wheel was extremely hard to turn. Luckily he had a straight stretch on the highway and made it home safely. When took it to a dealership for repairs and after seeing a field safety alert for this issue. Ford refused to honor the field safety alert due to mileage and we paid almost $2000 for repairs.

- Burkeville, VA, USA

Steering locked and caused the car to swerve serverly, this can be very fatal luckily no one was on the road when this happened.

- Owings, MD, USA

My car has been absolutely fine for the most part until about 4 weeks ago, while I was driving the low tire pressure light came on, so I went and aired up the tires, the low tire pressure light went off but then the service power steering light and advance tire traction appeared at this time im pulling back into my drive way, then I came out my house a few hours to leave and the stirring wheel was locked I tried to drive it and now the strring wheels goes to the right I never had this issue before let alone any warning signs.. I looked into recalls with Ford and it showed my 2011 Ford Fusion had recalls for whats going on, so I called a Lincoln Ford dealership that said bring it in they kept my car for a week and when I picked it up nothing was fixed on it and they had no paperwork to give me the show they fixed it so I returned my car the very next day because when I drove off it was still doing exactly the same thing but worse so now they've had my car for a week and they called me this morning to tell me my car has been doing the same exact thing and it is the wire harness that needs to be fixed and it's not under the recall but it is part of the power steering so I don't get

- Mesa, AZ, USA

Recently the vehicle lose power and the message would indicate "power assist fault' and the few times it happenned I would shut off the ignition and restart the vehicle and the problem would resolve itself. However as of 10/25/2020 the problem remains. After research I learned my vehicle was built 8/5/2011 one month prior to the recalled Fusion how is this not included? with all the complaints from this vehicle regarding this matter. This last occurrence happened after returning an errand car was parked in parking lot and I was unable to move the car until the vehicle next to me moved their vehicle due to inability to turn the wheel.

- Detroit, MI, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the steering malfunctioned, causing the vehicle to pull to the left. The vehicle was taken to oc wells Ford located at 4920 independence blvd, hardeeville, SC 29927, however, the mechanic was unable to duplicate the failure. In addition, the contact indicated that oil had leaked from the engine. The front driver's side door was not able to be opened from inside the vehicle. The cause of the failures were not determined. The manufacturer was notified. The failure mileage was 63,000.

- Beauford, SC, USA

Vehicle was parked, upon entering and startup received a message regarding power steering failure

- Mandan, ND, USA