10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,955 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle was parked at a gas station and while starting the vehicle, the power steering assist warning light illuminated and the steering wheel became difficult to turn. The contact stated she turned off the ignition and waited before restarting the vehicle and the steering wheel functioned as designed. The contact stated she continued to experience the failure during the day. Quirk Ford (540 southern artery, quincy, MA 02169, (617) 770-0070) was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of failure. The failure mileage was approximately 100,000.
- Quincy, MA, USA
The contact's son owns a 2011 Ford Fusion. The contact stated while her son was driving 65 mph, the steering wheel seized. The driver stated that the power steering warning light was illuminated. The driver was able to park on the road and called his mother to have her boyfriend drive the vehicle back to his residence. The vehicle was taken to local dealer salinas valley Ford Lincoln located at 1100 auto center cir, salinas, ca 93907, (831) 444-4444, where it was diagnosed with needing the rack and pinion to be replaced. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was unknown.
- Castroville, CA, USA
Despite a recall (recall 15S18), power steering fault alert shows up unexpectedly, as well as service advancetrac (traction control system). In the middle of driving (in motion) on a highway getting off to a city street, I get the alert indicating service power steering. When stopped at a red light, I attempt to turn off and turn on my vehicle to get rid of the alert, but doesn't go away. When attempting to leave my residence, I unexpectedly received a 'power steering assist fault' message, resulting in my steering wheel becoming increasingly difficult to turn, rendering my vehicle inoperable. This is unsafe and needs to be addressed accordingly.
- Carrollton, TX, USA
I lost the control of power steering and error message appear on the display while driving on the road going about 30 mph. After taking the car to the dealership I was informed that the power steering control module had failed and my car was excluded from the recall and I needed to pay $2000+ to repair this issue.
- Smyrna, TN, USA
I got the the display message when I started the car the next morning after driving the car the previous day and the steering has been difficult to use since that time
- Bristol, VA, USA
Service power steering light illuminated, total loss is steering while I was driving.popping sound. Very dangerous. Goes in and out, sometimes works then suddenly while driving it stops working.
- Onley, VA, USA
Not sure the power steering or electronic assist is out & it sucks I tell you
- San Tan Valley, AZ, USA
The contact's daughter-in-law owns a 2011 Ford Fusion. The contact stated that his daughter-in-law's vehicle loss power steering while driving at 35 mph, with an unknown service light illuminated on the instrument panel. The contact stated that the failure occurred after retrieving her vehicle from vic bailey Ford (501 E daniel morgan ave, spartanburg, SC 29302) after having her vehicle serviced for NHTSA campaign number: 19V001000 (air bags). The contact's daughter-in-law drove the vehicle back to the dealer where she was informed that there were no recalls on the vehicle. Upon investigation, the contact linked the failure to NHTSA campaign number: 15V340000 (steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 183,919.
- Spartanburg, SC, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 mph, the steering lost power. The power steering assist disabled light illuminated. The contact called the pittsville Ford dealer, located in pittsville, md, where it was stated that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was 103,000.
- Pittsville, MD, USA
While driving the car I found there was no longer power steering. The light for the power steering assist fault came
- Pickerington, OH, USA
On Aug 1st my wife experienced a loss of power steering assist upon starting the vehicle while stationary. The dash indicated a service required to the power steering system. The vehicle had previously experienced identical symptoms back in August of 2018. Following that first incident, the vehicle was diagnosed & repaired at quirk Ford of augusta Maine in accordance with the 15S18 recall. The power steering rack was determined to be faulty. The dealer replaced the power steering rack and reprogrammed the pscm.
- Litchfield, ME, USA
I purchased 2011 Fusion 8 mos ago. Currently has 56K miles. Steering has become an issue while driving, making it difficult to navigate turns without warning. While the 2011 Fusion does have a recall, my VIN is excluded. I contacted Ford who essentially indicated they do not stand behind their vehicle. Dealer cost to repair: $2800.
- Mechanicsburg, PA, USA
The power steering went out when I was driving. This makes the car very difficult to steer and makes tight turns impossible. I fear that this will cause great difficulty for drivers, especially those with upper body strength issues, as they may not be able to control the vehicle or make turns. I was in a parking lot at the time, but if this happened suddenly at a high rate of speed, it may cause an accident.
- Jackson, MS, USA
When pulling into work I got a warning on my car saying 'service power steering now'. I went to leave from work the next morning and I wasn't able to steer. A friend of mine took it to a local shop that his friend owns and he plugged it into the computer. A part on my rack and pinion needs to be repaired. I had noticed that there had been previous recalls for the power steering and I have only had my car since 2/28/2020.
- Whitefield, NH, USA
On 7/23/20 I started my car and the message appeared "power steering assist fault" and I couldn't turn the wheel. I turned the car off and when I started it again the message didn't come up again & the steering worked. I saw there had been a recall for this back in 2015 but I never got a recall notice. Without a recall this repair is $1800.
- Hampstead, MD, USA
Loss of power steering assist. Vehicle seems to be on manual steering, loss of steering after car start, diffifulty sometimes turning and it makes noises. Vehicle steering will freeze often and will get power steering failure message when idling. It is difficult to steer at regular city speeds and I dare not attempt to drive on the highway for fear I will lose control. This is a primary mode of transportation for me to work and school. A recall of this nature was released on a large number of 2011 Ford Fusion, however, dealership states my VIN does not qualify for the recall even though the same symptomology is present.
- Fremont, NH, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. Jc lewis Ford located at 9505 abercorn St, savannah, ga 31406, (912) 210-5676, was contacted and informed of the failure. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 165,000.
- Bloomingdale, GA, USA
The car is very unsafe.
- Christiansburg, VA, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 55 mph, the power steering assist warning. The vehicle was taken to thoroughbred Ford located at 8501 N boardwalk ave, Kansas City, mo 64154, to be diagnosed. The contact was informed that the power steering gear and pinion were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign number: 15V340000 (steering). The failure mileage was 184,000.
- Gladstone, MO, USA
- Louisville, KY, USA