10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,955 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at approximately 50 mph, the vehicle loss power steering assist without warning and became difficult to steer. The contact pulled over to the side of the roadway and the vehicle was towed to edwards auto sale co Inc (3440 blue ridge blvd, West union, SC 29696, (864) 638-3631) to be diagnosed. The contact was informed that electronic power steering needed to be replaced. The contact was also informed that the warranty had expired and that the repair would be at the vehicle owner's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 179,180.
- Pendleton, SC, USA
Driving on highway make a turn steering locks up engine stops have to pull over after a while starts and drive to work or home never know when it'll happen...
- Baltimore, MD, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 35 mph, the power steering failed and the steering wheel became very difficult to turn in either direction. The power steering assist fault was displayed on the instrument panel. The cause of the failure was not determined. The local dealer greenway Ford (9001 E. colonial dr. Orlando fl) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 155,000.
- Orlando, FL, USA
Driving down the interstate in my 2011 Ford Fusion SE 2.5L and a message came on the dash saying service power steering. The steering wheel became hard to turn. I went to the Ford dealership and they said that 2011 Ford Fusion steering rack was recalled but when they put the VIN into their system they said that mine wasn't covered under the recall. It's a $1500+ repair. But why wasn't all 2011 Ford Fusion covered under that recall. The recall number is 15S18. And it does everything that this recall lists....
- Van Buren, AR, USA
I turned the car on and in the left hand side of the dash it read service power steering then the light went off. Didn't come on again for 24 hours then this morning and 3/25/2020 I was headed to the dr and when I started the car the steering wheel was tight and the message appeared again so I cut it off and when I started it again it disappeared and has been fine for now. I noticed there were recalls for this issue and when I checked my VIN it said 0 recalls I just bought this car on 11/06/2019. Please help
- Grand Bay, AL, USA
While driving approx 25 to 35mph my service power steering and service advancetrac light came on at the same time, after turning the ignition off then back on then the car no longer had power steering and showed service power steering now and service advancetrac dealership replaced rack and pinion control arms, and checked all electrical connections and cannot find the problem
- Corydon, IN, USA
Two weeks ago I noticed after starting the car I didn't have any power steering for few seconds, then it worked fine. A week ago when I went to start it, I had no power steering and the power steering assist fault lit up on the dash. I turned the car off and restarted, and everything was fine, no fault light and steering worked fine. It did this couple more days until March 13, 2020, no power steering at all, not even after restarting. I'm very lucky this didn't happen when driving. I'm sure there would have been an accident. I took it to reineke Ford in findlay, oh, and they said it needs a whole new steering rack, and my car is not covered in the recall since my VIN didn't match the one's they are covering. My VIN shows my car was made in Mexico. I don't understand how Ford can cover some 2011S, but not mine that has the exact same issue. I hope my care will be included in the recall soon. It cost me $1,800 to fix. If you are reading this and you have the same problem, please file a complaint.
- Findlay, OH, USA
Power steering assist fault message came on and the vehicle has no power steering, this problem started while I was driving the vehicle on a city street, extremely difficult to turn the vehicle almost hitting 2 other vehicles, this vehicle has 40,000 miles and has always been kept inside a garage, it is a well maintained vehicle
- Parma Heights, OH, USA
I am having power steering problems. This problem has occurred two times since I've had possession of this car from June 29th 2019 to our current date and year now. The first time this occurred, I got in my parked car, turned the car on and noticed that power steering now was flashing on my car. I didn't know what that meant so as I proceeded to drive the car I couldn't move the steering wheel. It was extremely hard and still. The next day I had it towed to a repair shop to be fixed. That was back in October of 2019. So on February 14 2020 I had my brother drive to the gas station for gas. On his way out the steering wheel began to get stiff again making it hard for him to steer it. He managed to make it back home safe considering he didn't have to drive far. This is a very dangerous matter and I've never had to go through anything like this with previous cars! please help or provide answers to resolve this matter! I haven't even had this car a whole year yet and this is not acceptable!
- Maywood, IL, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 60 mph, the power steering ceased to operate as the steering assist warning light illuminated. Upon investigation, the contact discovered NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The contact spoke with jim hudson Ford 1201 w main St, lexington, SC 29072 and dick smith Ford of columbia 7201 garners ferry rd, columbia, SC 29209 who both presented estimates for a diagnostic to be performed on the vehicle. The vehicle had not been repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
- Santee, SC, USA
Whenever I make a certain turn my wheel locks up and I can no longer turn without wrestling my wheel to turn. My dashboard starts to go off and I get a message 'power assist at fault'. I would have to turn my car off and on a couple times for me to be able to drive again without any issues. It gets worse when I'm about to pull out from a parking spot, that's when it mainly starts.
- Inverness, FL, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering became difficult to operate without warning. The contact took the vehicle to an independent mechanic where they replaced the rack and pinion. The vehicle was repaired. A dealer was not notified of the failure. The manufacturer had been notified of the failure and offered no assistance. The failure mileage was approximately 120,000.
- Newton, IL, USA
Our 2011 Ford Fusion's electronic power steering failed and locked up. Ford has recalled 455,000. Our make, model, and year match but Ford tells me our VIN does not. This is a horrific safety issue. No warning it just goes out. Ford told me just to keep my receipts and maybe your VIN will be added to the list. And maybe get reimbursed. This can be over $2500. To fix. One VIN is covered one is not. The replacement parts through Ford have been updated as to fix the problem. They didn't tell anybody they did it in a unethically. If you buy yours part(s) from day Napa. You could have the say horrible problem. How is that even right. Consumer had power steering angle sensor replaced.
- Glenwood, IA, USA
When I put my car in reverse from a parked position, the sensor for the power steering electronic steering assist warning light comes on and I struggle to turn the wheel. I have to shut my car off and let it set for about 20 seconds and then I can drive. Sometimes it takes me turning off my car twice. It has only happened when I put my car in reverse.
- Buron, MI, USA
No power steering assist. Says "power steering assist fault" and steering is difficult. Vehicle was in motion
- Columbus, OH, USA
My wife was driving our 2011 Fusion and the power steering light came on and the warning light stated to service the power steering immediately. The steering locked down where she could no longer control the car so she pulled over and I had the car towed to the local Ford dealer : stokes hodges Ford (1850 jefferson davis hwy graniteville, SC 29829) at my expense. They checked and confirmed that this power steering recall was applicable to our Fusion and would install it. The service department called me back later in the week and said that they could not replicate the issue and that the car showed no code therefore they could not install the recall parts. My wife almost had a serious accident because of the power steering issue so she is afraid to drive the car again due to her close call with an accident. I furthermore called the Ford Motor Company office for issues like this and they agreed with the Ford dealer and ignored me. The bottom line is that I insist that the recall be installed before we drive the Fusion again.. the vehicle was in motion. The problem occurred while turning on a highway onto another at a stop light.. the recall consists of replacing a steering gear and an electronic steering assist system is what the dealer told me. I brought the car new and was never notified by the Ford Motor Company about this issue. Please help as soon as possible so we can use the car again without being scared. I found this information on the Ford Motor Company recall website :1field service actions: Epas steering efforts thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- North Augusta, Sc, SC, USA
The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist warning light illuminated intermittently. The vehicle was restarted and the warning light disappeared. Recently the vehicle was started and the power steering failed to operate as designed. The vehicle was taken to several independent mechanics and to (bergstrom Ford Lincoln of the fox valley, 525 S green bay rd, neenah, wi 54956) and (kayser Ford 2303 w beltline hwy, madison, wi 53713) where the contact was informed that the failure was due to a software failure. The contact referenced the failure to NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 145,000.
- Madison, WI, USA
Power steering failure, as described in Ford recall 15S18, ntsa campaign 15V340000. Vehicle alerted that power steering needed to be serviced while in motion to a highway on-ramp. No issues with control, exited highway and returned to residence, parked. Attempted to drive vehicle an estimated hour later, and had a complete power steering failure at ignition. Vehicle alerted "service power steering now". original recall work was completed in 2016 @105K, now @ 170K complete part failure, >65K on new part... Ford states work/part warranty only valid for 12mos, yet new product they want to sell me carries a lifetime warranty... $2500 fix for a known issue.
- Kansas City, MO, USA
Message on dashboard reads power steering assist fault, then a loss of all power steering. Power steering loss occurred once while backing the vehicle and another while in forward motion at about 40 mph on a highway.
- Somerset, KY, USA
- Hudson, FL, USA