Takata recall- was never notified of any recalls. I do get a warning eveey now and then that the power steering is affected but goes away after I turn the car off and on again

- Mesquite, TX, USA

After reading Ford recall 15S18, it was a dead ringer for my problem. I lost power steering while driving at speed (45 mph) and nearly didn't make a turn. The dealership confirmed the issue was indeed the issue related to recall 15S18 and did the work. They replaced the steering gear and reprogrammed a module exactly as the recall prescribed. The bill was $2450 and when I brought up the recall they pointed to the fine print which said that the recall was good for 10 years (which I was within by 2 years) and 150,000 miles. I was a mere 7000 miles over the limit so they would not claim it under the recall. I was never notified of the recall or I would have had it fixed. The car had been to the dealership for years for oil changes and service, yet they never once thought to tell me there was a safety recall"!" I called Ford customer service to see if they would be reasonable but they denied me too. A safety recall, which is the fault of the engineering design of the vehicle, should be covered regardless of mileage!

- Powder Springs, GA, USA

The contact owns a 2011 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 15V340000 (steering). While driving at unknown speeds and making a turn, the steering wheel became stiff and the power assist warning indicator illuminated. The vehicle was towed to galpin Ford (15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) where it was diagnosed that the rack and pinion fractured due to the frame. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 84,000.

- San Fernando, CA, USA

While stationary, power steering locks up and gives error code on display. Its the same problem described in recall 15S18. It happens intermittently. Over the last 2 months it has happened about 7 times. I have to shut the car off then back on and it will function correctly.

- Stow, OH, USA

Power steering failure while my 16 year old daughter was driving on a residential street. Luckily there was no accident although my vehicles manufacture date falls just before Ford recall 15S18 leaving me to pay for a problem all parties have already agreed that is Ford lack of engineering and quality assurance. How were the dates determined this recall? my car was made a couple weeks earlier and has the exact same defect as described in the recall. This recall needs to be amended to include vehicles manufactured earlier.

- Zanesville, OH, USA

Driving on the highway when the power assist steering failure message and advance trac service message came on with an alarm. I pulled off the highway and discovered manual only steering and it was very very difficult to turn the wheel to pull into a parking lot and almost crashed. If I had to quickly swerve to avoid anyone I would have crashed. I had this vehicle serviced when I was notified of the 15S18 recall and Ford service only reprogrammed the steering module. They did not replace the unit. I returned the vehicle back to Ford service after this incident and they stated that the electronic power assist steering gear had failed.

- Dexter, MI, USA

On 7/24/19 I went to auffenberg Ford in to diagnose a steering issue. When I start my car the steering wheel is locked up, and the dash says "power steering assist fault" the diagnosis from auffenberg was 2 intermittent electrical failures within the steering gearbox. Exactly like recall #15S18 which effects 2011-2012 Ford Fusion vehicles without a 3.5L engine. My engine is 2.5L for reference. My VIN is not included in this recall, but I believe it should have been. Ford corporate informed me no compensation can be given for the $1,963 repair and $157 diagnosis until I submit a formal complaint with nhsta. I was given two case numbers from Ford corporate. Ann gave me case #tas22237463 and frank (a supervisor) gave me case #cas22237463-D6F0Q5. Please review attached documents from 7/24/19 auffenberg Ford diagnosis and roberts Ford 7/30/19 service. There have been no accidents or any event prior that could be related to this problem. I am seeking $2,120 compensation from Ford corporate for the repair of their faulty steering gearbox computer system.

- East Alton, IL, USA

Was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering, thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2K to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does Ford get away with not fixing all the faulty units"???"

- Pennsauken, NJ, USA

I was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering, thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2K to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does Ford get away with not fixing all the faulty units"???"

- Pennsauken, NJ, USA

Power steering has gone out. Saw that this is a common problem with the 2011 Ford Fusion, but Ford will not cover my car because it was not one of the cars they have recalled. It seems this issue spans across the Fusion and not just the cards they recalled. Luckily I had only gone a few feet from my driveway when it went out. It was difficult to move my car out of the neighborhood road and back into a parking spot. Only Ford is allowed to order the part and charge their prices. Chantilly Ford does not even pick up their phones for their service department.

- Chantilly, VA, USA

While driving on the highway to head home my steering was really hard to turn. The light on the dash read power steering assist fail. Freeking dangerous!!!

- Montville, NJ, USA

Tamara recall I went to start my car this morning 08/01/2019 and my power steering assist light came on and I have no power steering at all tried to drive home made it home but turns were a problem as I was driving home from work.

- Sharpville, PA, USA

The contact owns a 2011 Ford Fusion. While driving 15 mph, the "power assist fault" message appeared on the instrument panel and the steering wheel seized. The power steering ability seized and the contact had to use excessive strength to turn the vehicle. The vehicle was towed to an independent mechanic and then towed to benson Ford (4701 calhoun memorial hwy, easley, SC 29640, (864) 855-5383), but was not diagnosed or repaired. The mechanic stated that the vehicle exceeded the required mileage and did not qualify for a recall repair. The manufacturer was made aware of the failure and did not assist. The failure mileage was 184,000.

- Piedmont, SC, USA

The contact owns a 2011 Ford Fusion. While driving 35 mph and making a turn, the steering wheel seized and failed to turn left or right. The advancetrac and service power steering warning indicators illuminated. The contact called airport Ford (8001 burlington pike, florence, ky 41042, (859) 371-4750), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 98,444.

- Erlanger, KY, USA

Power steering went out in the car while drving.

- Fort Belvoir, VA, USA

I was on the interstate drive when the vehicle's power steering wheel lost full functionality. I was unable to steer left or right without there being a strain. I was nearly 1 hour away from the nearest mechanic shop and was forced to manually override the steering wheel's control in order to arrive at a mechanic shop nearest to my destination.

- Bowie, MD, USA

The contact owns a 2011 Ford Fusion. While driving approximately 30 mph, the power steering assist warning indicator illuminated and the power steering ability was lost. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 90,000.

- Fort Atkins, WI, USA

Power steering assist

- Fort Atkinson, WI, USA

The power steering issue that was recalled on these cars once before has went out again 100 miles past the 12,000 mile warranty. The warning came up about 3 miles from home after getting home the car was cut off and when we started the next day the power steering was completely out. This was confirmed by long lewis of muscle shoals Alabama that it was the exact same issue. They refused to fix the problem with the car unless we paid all but $300. I feel there needs to be a recall on this potentially dangerous faulty part. This all took place on a curvy county road.

- Tuscumbia, AL, USA

The contact owns a 2011 Ford Fusion. While driving, the power steering warning indicator illuminated and displayed "service immediately". the contact was able to drive the vehicle home without power steering ability. The vehicle was later taken to porter Ford (600 ogletown rd, newark, de 19711, (302) 738-0800), but was not diagnosed or repaired due to the diagnostic and repair fees. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 85,000.

- Wilmington, DE, USA