Power steering update that needs to be done. I have called the local dealership on several occasions, to get the time, and day too get the update to the steering done. I left a message, they told me they would call back, and I got hung up on. Im honestly out of options. I do feel bad I have to resort to this to get this done. The car is drivable, but this is still incomplete. Help me complete this. Since these phone calls happened over several days im going to put today's date. I hope you understand.

- Sycamore, IL, USA

Service power steering now light came on and became difficult to steer. After parking the steering froze up completely and the wheel could no longer be turned in any direction. I had to have the vehicle towed to the dealership. There was a recall on over 400,000 of these vehicles for this same exact problem but the dealer is telling me that my VIN is not covered. Please extend the recall to all of the 2011 Fusion.

- Reynoldsburg, OH, USA

The contact owns a 2011 Ford Fusion. While driving approximately 70 mph, the steering wheel became difficult to maneuver and the service power steering and advancetrac warning indicators illuminated. The contact coasted the vehicle to the side of the road and the steering wheel seized. The vehicle was taken to an independent mechanic where it diagnosed that the electric power steering rack needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was not taken to a dealer. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was contacted. The approximate failure mileage was 100,000.

- 11450 Missouri St, FL, USA

I had two incidents with power steering. Both times, after starting the vehicle the steering wheel was locked up and there was message on the screen that stated assualt on power steering. After restarting the car the steering wheel worked and the message on the screen disappeared. Both times the car was parked in parking lot.

- Englewood, OH, USA

While I was driving on a highway, I heard some bell noise coming from the dashboard and glanced down to see the following message "power steering assist fault". I also noticed that the steering was no longer "power steering". I slowed down and put my flashers on and slowly drove home. While at home, I researched and found that Ford had a recall back in 2015 (15S18) for this same year car for the same problem. For some reason, my VIN was not part of the recall even though my car was manufactured at the same facility and within 30 days prior to the beginning recall date.

- Brookhaven, GA, USA

Power steering assist failure shows when I start the car and then the power steering goes out. If I turn car off and back on, it goes away and power steering works. But then once I turn car off and back on it will appear again. It has been going on and off like this for a few months. It only happened every so often but now recently its happening every day.

- Shawnee, OK, USA

The contact owns a 2011 Ford Fusion. While driving 65 mph, the power steering seized without warning. The contact stated that there was a complete loss of power steering ability. The vehicle was towed to framingham Ford in framingham, Massachusetts where it was diagnosed that the power steering assist module was faulty. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was over the 2,000 mile extended warranty for the affected part. The failure mileage was approximately 150,000. The VIN was not available.

- Millis, MA, USA

I was backing up in my 2011 Ford Fusion and that electronic power steering went out thank god I was not on the freeway or it would have been horrible

- Carmichael, CA, USA

My power steer went out while driving which caused me to run off road without injury but had one flat tire. Vehicle required towing. Manual steering is to hard to make vehicle drivable. Light on indicating "service power steering". Ford dealership, Ford customer service, and NHTSA states my 2011 Ford Fusion VIN is not included in the 15S18 recall. I attempted to call Ford corporate headquarters in hopes to get them to honor recall for my VIN but they will not answer phone times 2 calls at 313-322-3000, on hold for 13 minutes and 36 minutes. I am gathering data to file a small claim court. I need the a copy of the official NHTSA report concerning 15V340000. I spoke to April on 12/25/17 for NHTSA who informed me that the "manufactures" decide which VIN are included in recall. Also I spoke to briance from Ford customer service to obtain information needed to file court claim: Name of CEO, street address, and phone number of Ford headquarters. I was denied information and told, "we are not allowed to give that". please assist.

- Ashland, KY, USA

Takata recall & steering failure I have a 2011 Ford Fusion on which the steering suddenly failed, without any warning, while driving. Thankfully the failure occurred close to our home and my wife was able to make it home without incident. I've been doing research online and learned that this is a common problem. While Ford has issued a recall for some later models, they are not covering all viechles with the same part. I am contacting you to raise awareness that the problem still exists and is still impacting people. I have owned many cars that are much older and have never had a complete steering loss. I also want to let you know that we are still waiting for resolution of the takata airbag recall. The recall was issued by Ford in July of 2016. We have continued to drive the car with the promise by Ford that the car is safe, however, as I continue to read about incidents online, realize that may not be the case. After all, if it were safe there wouldn't have been a recall. My wife has gotten to the point where she doesn't want to drive the car for concerns for her safety. I feel this is unacceptable and am asking for your help to hold Ford accountable to: 1.accept responsibility for the steering issue and the risk it posses and extend the racall to all affected viechles 2.expedite the repair on the airbag recall thank you!

- Magnolia, TX, USA

Power steering recall: Power steering failed to work while driving and the power steering light came on. Took the vehicle into a Ford shop and was informed that the electronic steering rack was faulty. This is the same issue that Ford recalled other 2011 Ford Fusion for but for some reason this VIN is not included in the recall.

- Superior, WI, USA

TL-contact owns a 2011 Ford Fusion...... received recall letter from Ford... power steering failing... contact was on road the other day and power steering locked up and vehicle shut off. Dealership stated ABS module recall needs to be replaced. Steering wheel locks up and vehicle is very hard to control. Contact brought vehicle to Ford and Ford stated sensor needed to be replaced and contact would have to pay for new sensor. 1recalls associated with this VIN Jun 01,2016 manufacturer recall number 16S26 NHTSA recall number16V384 recall statusrecall incomplete, remedy not yet available summarythe passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. This defect report is in response to takata dirs 16E-042, 16E-043, 16E-044. Safety riskthe passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. This defect report is in response to takata dirs 16E-042, 16E-043, 16E-044. Remedy owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their passenger frontal airbag inflator replaced. There will be no charge for this service. Manufacturer's notes to check for non-safety-related programs applicable to your vehicle, see www.Ford.com/ or www.Lincoln.com or call your Ford or Lincoln dealer. Contact was advised to contact Ford at 800-392-3673

- North Point, AL, USA

The contact owns a 2011 Ford Fusion. While idling, the power steering warning indicator illuminated. Previously, the vehicle would be operable after it was manually restarted. During the most recent failure, the steering did not have full functionality after being restarted. The vehicle was taken to karl flammer Ford (41975 us-19, tarpon springs, fl) where it was diagnosed that the steering was defective and the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referenced NHTSA campaign number: 15V340000 (steering). The contact was informed that recalls were VIN-specific and NHTSA would need to be contacted to add vins to a recall. The failure mileage was approximately 74,000.

- Dunedin, FL, USA

"takata recall" this is the 3rd time my power steering went out the first time they reset it then the 2nd time they put it on the machine they told me what I need to fix and now they don't want to fix

- Mobile, AL, USA

Takata recall I need an airbag replaced due to recall. I also need the throttle body replaced due to recall

- Alvaton, KY, USA

The contact owns a 2011 Ford Fusion. The contact stated that the steering seized while pulling out of a driveway. The power steering assist fault warning indicator illuminated. Allen vigil Ford of fayetteville Inc. (275 glynn St N, fayetteville, ga) diagnosed that the steering gear assembly was defective and needed to be replaced. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V340000(steering). No further assistance was offered. The failure mileage was approximately 136,000.

- Fayetteville, GA, USA

The contact owns a 2011 Ford Fusion. After starting the vehicle, the steering wheel ceased. The contact turned off and restarted the vehicle, and the steering wheel was difficult and forced to turn. The contact called bob maxey Ford at 313-392-9200 and was informed that the vehicle was unable to be repaired per the recall. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the recall was expired. The vehicle was unable to be repaired due to the excessive mileage. The VIN was included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 170,000.

- Detroit, MI, USA

Power steering sensor fault while driving.

- Centreville, MS, USA

The contact's wife owns a 2011 Ford Fusion. On several occasions, while making left and right turns, the steering wheel inadvertently became extremely difficult to maneuver. The contact's wife heard an abnormal noise coming from the steering wheel and the vehicle jerked. There were no warning indicators illuminated. The vehicle was taken to classic Ford smithfield (1698 E booker dairy rd, smithfield, nc 27577 (877) 679-8179), but was not diagnosed. The dealer stated that no recalls were associated with the VIN. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 115,000.

- Clayton, NC, USA

The car often loses power steering. Sometimes when first starting the vehicle and putting it in gear. Sometimes when driving. Sometimes when turning. It asks for a date so I picked a single incident, but to date it has happened more than 12 times starting around 60,000 miles if I remember correctly.

- Merrionette Park, IL, USA