10.0

really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
78,974 miles

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« Read the previous 20 complaints

problem #647

Oct 072017

Fusion

  • 111,000 miles
On 10/7/17 driving on main roa doing about 45mph and the power steering warning light came on and the action control light. Once turned off the steering was very hard to turn. I called to have recall fixed on 10/11/17. On 10/14/17 power steering went out again. Brought back to dealer on 10/16/17 and they stated the computer needed to be reset and now working fine. I picked up car and drove about 1/2 mile and it went out again. Left at dealer as I was going on vacation. Called on 10/6 or 10/27 and told all fixed and will be ready when I get home. 10/30/17 went to pick up car and told the issue happened again while one of the mechanics was driving it. On 11/2/17 I was told that the left and right lower control arms needed to be replaced.picked up car on 11/3/17 at cost of $830. On 11/6/17 driving from store power steering went out again. Brought car back to dealer on 11/7/17. Car was brought into the bay to be looked at on 11/9/17 after I called for update. Called again on 11/14/17 but have not heard back yet. I have the documentation on all the work from the dealer in the car.

- Middletown, NY, USA

problem #646

Nov 082017

Fusion

  • miles
Was told over a year ago that the parts are not avaialbe and each time I bring it in for service I ask about the air bag recall and they keep telling me not avaiable

- Slidell, LA, USA

problem #645

Oct 252017

Fusion

  • 130,000 miles
Service trac off power steering off recall number 15 S 18 my VIN number was not included in this recall even though this is the problem I am currently having was involved in a car accident because of it on the 25th of October 2017

- Largo, FL, USA

problem #644

Jul 182016

Fusion

  • 130,000 miles
Why is my vehicle not under the power assist steering failure recall even though my 2011 Ford Fusion was made in Mexico the same time as the vins listed under the recall? obviously, it's the same issue.

- Coldwater, OH, USA

problem #643

Nov 012017

Fusion

  • 84,000 miles
The power steering went out and now we have to replace the steering gear at our own expense. This car part of a June 2015 recall # 15S18 for the electric power assist system for this exact problem which the local dealership supposedly fixed but Ford now refuses to pay for the fix!

- Missoula, MT, USA

problem #642

Oct 262017

Fusion

  • 104,000 miles
The power steering went out. Got a 'service power steering' warning on dashboard, also 'service advancetrac' warning. Turned car off, then back on, still a problem. Disconnected and reconnected battery, still a problem. This happened while driving on the highway. I had my 5 year old in the car going for ice cream. Steering seemed to work ok until I got to the drive thru at dairy queen. After ordering, making the turn around the building the power steering was gone. Had to wrench the steering wheel to get into a parking spot.

- Colorado Springs, CO, USA

problem #641

Oct 212017

Fusion

  • 102,000 miles
I was driving from jasper, tx to georgetown, tx. When the service power steering now light came on. There were also two other warnings that came on including remove all items from front passenger's seat, but I don't remember the other. I tried to return to jasper but the car became too hard to steer and I stopped in bryan, tx. I believe there was a previous recall on this car but at the time my car was disabled for other reasons. I called Ford about this problem and they said they would call my dealership, but the dealer indicated that they had never been called. I am currently at a hotel in bryan without my brother's or my own medication. I cannot contact Ford until tomorrow which will mean two days without medication. This is an emergency situation. Please help.

- Jasper, TX, USA

problem #640

Jan 012017

Fusion

  • 20,000 miles
No problem so far but never received a recall notice to have checked. All recalls should have been corrected as of January 2017, when we had the car to the dealership for other recalls.

- Clear Fork, WV, USA

problem #639

Oct 022017

Fusion

  • 117,000 miles
The stearing wheel gets tight where's as though I cant move it than it reads stearing power assist fault I almost got into an accident with my children in the car when the stearing wheal locked on me also sometines it feel as if the car is not stopping when I push the breaks it keeps going even when I put brand new brakes on it I almost ran into the back of someones car on the road these a hazardous for my child

- Philadelphia, PA, USA

problem #638

Oct 122017

Fusion

  • 102,000 miles
Electroni power sterring assit. Does not work. Daughter driving done the highest when loss of power assist to sterring G wentry out. Voltage is good and no blown fuses.

- Jacksonvile, AL, USA

problem #637

Oct 022017

Fusion

  • 113,300 miles
Driving on interstate at 70mph when power steering service light came on. As exited first available off ramp onto state highway, steering became increasingly more difficult to the point of being unable to make first two desired turns off state highway. Prior occurrence 08/22/2017 resulting in Ford service department replaced steering rack assembly and set toe adjustment. When car was returned from Ford service department, pulled left and steering wheel off center. Car was returned to Ford service department who stated nothing wrong with power steering, issue was because tires need rotated. Car returned and driven until this occurrence. Ford service department states no issue with power steering and is again blaming tires, however last service receipt reports "gtire tires checked good at this time."

- Edgewater, FL, USA

problem #636

Sep 282017

Fusion 4-cyl

  • Automatic transmission
  • 117,000 miles
The contact owns a 2011 Ford Fusion. After starting the vehicle, the power steering assist error indicator illuminated. The vehicle was taken to a local dealer (sheehy Ford of springfield, 6727 loisedale rd, springfield, va 22150) where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired. The manufacturer advised the contact that no recall was associated with the VIN; however, he should keep the repair receipt for future reimbursement. The failure mileage was 117,000. Updated 7/24/18

- Glen Allen, VA, USA

problem #635

May 012015

Fusion 4-cyl

  • miles
2011 Ford Fusion. Consumer writes in regards to power steering safety recall. The consumer stated after the recall repair was completed the failure recurred. The steering gear assembly needed to be replaced. The consumer requested a reimbursement for the repairs. Updated 10/03/2017

- Oakwood, IL, USA

problem #634

Mar 072017

Fusion

  • 65,000 miles
Around one out of every five drives, my power steering would fail soon after starting the engine. 2 error messages pop up: - power steering fault assist - service advancetrac once restarting the car, the problem usually clears. If it persists, I will switch off and restart the car and it usually clears and does not come up till the next day or a later drive. It seems to be a common problem among many Fusion owners.

- Lawrenceville, GA, USA

problem #633

Sep 252017

Fusion 4-cyl

  • Automatic transmission
  • 93,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the service advance stabilitrak indicator illuminated while driving 30 mph. In addition, the contact experienced a loss of power steering. The contact stated that the steering column could be moved, but excessive effort had to be applied. The vehicle was operable after being manually restarted. The vehicle was towed to fox Ford (3560 28th St SE, grand rapids, mi) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000. Updated 7/23/18

- Nashville, MI, USA

problem #632

Aug 102017

Fusion

  • 153,000 miles
The contact owns a 2011 Ford Fusion. While driving approximately 45 mph, the power steering ability failed and the service power steering now and advance track indicators illuminated on the message center. The vehicle was driven to the contact's residence. The vehicle was driven to the dealer (ted britt Ford in chantilly, Virginia) where it was diagnosed that the power steering sensor failure was included in a recall, which stopped at 150,000 miles. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.

- Herndon, VA, USA

problem #631

Sep 162017

Fusion

  • 79,340 miles
Pulled out of driveway, thought car died, looked at dashboard and message was 'power assist failure'. pulled back into garage with no power steering. Waited 10 minutes, started car and no problem. Drove around block with no incident. Side note: Filled car with gas yesterday and dash indicated car had 471 miles til empty which is above capacity for car.

- Lemont, IL, USA

problem #630

Sep 132017

Fusion

  • 159,297 miles
I was driving about to make a right turn when power steering assist fault displayed on the dashboard then my wheel was hard to turn... I pulled over to the gas station to get power steering fluid can't find the reservoir to add fluid called Ford dealership in stone wall to ask if this have anything to do with the recalls because I came in for my recalls that specified power steering he says that not the same problem I have..I want to know it he's correct also few months before this pulled into at gas station car will not shift to park had to manually put it in park once in park it will shift to reverse and drive but will not go in park what can that B", and is it something we need to pay to fix "

- Shreveport, LA, USA

problem #629

Aug 012017

Fusion

  • 161,000 miles
Ford issued a recall on the power steering assist on my car. I took the car for servicing to Ford. I was informed that the repair would not be made unless the steering went out. Also, I was told the steering system had to fail before 160,000 miles. Later the power steering fault light came on at 161,000 miles. Wow!. unacceptable that Ford will not repair this vehicle under the recall notice.

- Covington, GA, USA

problem #628

Sep 092017

Fusion

  • 113,000 miles
While driving the dash had a power steering assist fault in amber on dash and I had no power steering. I got car stopped, cut car off and started car and the message was gone. This has happened on several occasions. The other day when I started the car the message popped back up. I tried to turn steering wheel but it was very difficult. I cut car off and re-started and fault was gone. I see that this is a problem that tons of cars are having. Some have recalls while others don't but they should all be recalled. I have a daughter driving this car and it scares me for her to drive it. I believe their is enough complaints being filed that it justifies a recall to fix all the cars. The last time this happened was 09 Sep 17. It has happened about a dozen times. It has been going on over a year....

- Lizella, GA, USA

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