10.0
really awful- Crashes / Fires:
- 8 / 4
- Injuries / Deaths:
- 7 / 2
- Average Mileage:
- 44,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After power steering failed, car was repaired under a recall notice at local Ford dealership. The steering rack was replaced. 3 hours after picking up the car, when leaving work, the power steering failed again while in motion on a city street going under 40 mph decelerating coming to a red light. Received warning "service power steering now" and "service advanctrac." These are the same warnings received prior to repair. The car went immediately and grossly out of alignment. Above 55 mph, the car shakes severely. Ford dealership says the repair needed falls under the tsb 11-11-3 related to high friction in the control arms; however, the tsb states that this problem only causes the stability/traction instrument cluster to illuminate. The dealership says everything under my car looks to be in good condition and that this has to be the problem, stating that the high friction is causing the power steering pump to lock up which is then failing the power steering all together. This is a safety concern and should be included in the recall on the power steering module. The vehicle has 145,000 miles. It has been driven for 6 years without issue.
- Florence, SC, USA
Car reads "service power steering now" and "service advancetrac". vehicle is difficult to steer and takes maximum effort to control. First warning generated while parked and upon starting the vehicle. No prior indications to a problem.
- Florence, SC, USA
This car has a major problem with the gauges that also prevents the air conditioning and radio working properly plus certain external lights and directional lights as well as the high beam indicator. This is going on almost a year now and the gauges will "black out" as well so you cant see how fast you are going or other functions. This should be a major safety concern. I do have some video of the problem I will attach. This happens all the time if the car is sitting or in motion. For some reason I cant post the video of the problem but there are plenty of the same ones on you tube.
- Leicester, VT, USA
As I was driving down the road, my warning sensors beeped along with the words flashing that said 'power steering failure.' Thankfully I was not on a busy highway and there was a gas station close by. I immediately pulled into the nearest gas station yet the steering wheel would hardly turn. I bought some power steering fluid and put that in the car yet it still would not turn properly. I had the car towed to my local Ford dealership the next am. After Ford looked at the car, they called me to tell me that it needed a power steering gear box replaced and would cost $1,675. After talking to them and obtaining a second quote from a different repair shop, I was then informed that there was a recall that involved the power steering assist. I then called Ford manufacturer toll free and they informed me that yes there was a recall yet because I did not take my car in to have it checked in 2015, that Ford would not cover the cost of this repair. I informed the man that I was not told of any recall so how would I have known to take it to the shop? furthermore, I have taken my car to this dealership after the recall was published (for a different issue) and they did not say anything to me at that time about there being an open recall. I feel that Ford should have said something at the time I was there for a different issue if there was an open recall on my vehicle. Now I am being charged $1675 for a repair that Ford has fixed for other consumers for free of charge. This will be my last Ford car as the customer service was extremely unfair. I feel that I should be reimbursed for the charges that I am spending to repair my car.
- Mt. Holly, NC, USA
The driver's door wouldn't open from the inside; I had to roll the window down and flip the outside latch. I was thinking this could be a safety issue if it happened in an emergency the dealer said it was a common problem and that there was no recall on this issue. They replaced the "left front door inside handle". they said it was an electrical problem.
- Dearborn, MI, USA
The contact owns a 2012 Ford Fusion. The contact stated that the vehicle stalled at various times and the check engine warning indicator illuminated. When the vehicle stalled, it lost steering and braking ability. The dealer failed to duplicate the failure. The contact mentioned that the vehicle was included in a previous tsb; however, the tsb information was not available nor found in the system. The manufacturer was made aware of the failure. The failure mileage was 85,000.
- Santa Clarita, CA, USA
Driver's door latch stopped working
- Brunswick, GA, USA
The blower motor has failed 3 times on my 2012 Fusion. The first was while under warranty in 2013, the second was just off warranty in 2015, and the last time was May 27, 2016. The blower motor failed on the day of my son's hs senior prom. While schultz Ford provided priority service to have the repair done in 6 hours, it cost me over $700. This is a chronic problem that Ford should repair as a recall. I'm crossing my fingers when I need the ac in the last spring of 2017.
- Park Ridge, NJ, USA
My 2012 Ford Fusion loses all electrical power while driving down the road causes the engine to completely shut off. Does not matter the speed you are going. Taken this to Ford many times and since it is a intermittent problem Ford never finds anything wrong. Started happening around mileage approx 4K miles. It has been in the shop many times. And each time Ford told me next time it happens they will get an engineer to look at it. It happens again and they never get an engineer there. The last time it happened was at a stop sign and it shut off with the mileage at 73K. We have to drive it cause Ford will not do anything about it. Now Ford sent us a customer satisfaction program case [xxx] and I am getting hassled on the service. Called Ford customer service with no help. Ford does not care about your safety. And this problem in the car we are lucky that we have not been in a serious accident. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Acworth, GA, USA
The contact owns a 2012 Ford Fusion. Upon recently owning the vehicle, it was determined that there was internal electrical failure with the wires. The wires burned internally near the vent controls for the air conditioning or heating. The contact noticed that smoke emitted into the vents as the failure progressed. The vehicle was taken to a repair shop for diagnostic testing. The vehicle was also inspected by an independent mechanic. The VIN was included in NHTSA campaign number: 15V340000 (steering), but the contact was not notified by the independent dealer from where the vehicle was purchased. The manufacturer was not notified. The failure mileage was not available.
- Del Valle, TX, USA
Takata inflator: On September 23rd I was driving to work using local stet and all of a sudden my car lost all power, it would not accelerate when I hit the gas. Several warning lights came on inside the car including the engine light. It happen once again on Oct 5, 2016 while driving on 408. Thank god that the traffic was heavy and I was able to place the car into park, turn the engine off and then on again. I the traffic was not heavy I could have been badly injured. I did not notice any recalls for this issue. Please don't let someone loose they life before the issue is fixed
- Orlando, FL, USA
When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. Over 400,000 Ford cars were recalled for this problem, all made at the same location, during the same time. Ours was not recalled, however and therefore created a very dangerous situation for us.
- Walnut Creek, CA, USA
With no consistency in timing, the power steering has been going out. I may be driving, turning or waiting at a stop light, on city streets or the highway. This problem started in May 2016, happening 1-2 times per month. I took it into my local Ford dealer and they said there was nothing wrong. They thought it could be a problem with the steering rack, but weren't sure. They denied that my vehicle was included in Ford's recall of several 2011 and 2012 Fusion for the same problem. Now (September 2016), the power steering is going out 1-2 times per day. The "power steering assist fault" and "service advanctrac" error messages appear. I feel this is a serious safety issue for me and the other drivers on the road, and Ford should be responsible for their design flaw.
- Edmond, OK, USA
I was in new orleans for a family reunion. Leaving the reunion my car wouldn't start. I had a friend to check it and power wasn't going to the pump. We changed the fuel pump assuming that it had went out and change fuses too. After that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. The car stopped, I couldn't give it gas or anything. I had to hurry up and turn a block and sit in the middle lane. I tried turning the key it turned but didn't start. I checked the fuse and battery and that didn't work. I stayed in car for about 15 minutes before it started again. After starting it I thought everything was ok I was wrong. Had to work and tried starting car it was doing the same thing. I had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. I had it towed back to my home and had another fuel pump install and it continued doing the same thing. I had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. Please help!!! now I don't trust my car anymore.
- Lafayette, LA, USA
My ac blower would turn on and off randomly for a few weeks then it would turn mostly off and not kick back on. The last time it came on for about 20 minutes and shut off when I was traveling over 4 hours in 118 degree weather. Then I had it checked out. They said that my blower motor wires were burning, had a short. After further investigation found that the wires and connector were severely melting and fusing together and was causing it to turn off. Had to have it repaired as soon as possible, as this problem could cause a fire.
- Avondale, AZ, USA
I was unable to unlatch the driver side door from inside after coming to a complete stop neither with engine off nor with key on. I consider this a major safety malfunction. The latch no longer works from inside.
- Morrilton, AR, USA
The contact owns a 2012 Ford Fusion. While driving 55 mph, the air conditioner wires melted and fused together. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 68,000.
- St Louis, MO, USA
When I turned on the fan to circulate heat or cool air nothing happened. The blower motor for the ac and heating has failed 3 times in the last 4 years; 12/13/2013, 6/24/2015, and 5/26/2016. The last time the Ford dealer had to replace the entire wiring harness as well. The last repair cost $730. Angela keevis, Ford Motor Company customer service manager, told me there was nothing they could do for me since I had already paid for the repair. My son needed the car for his high school senior prom so I needed to pay the bill asap.
- Park Ridge, NJ, USA
The contact owns a 2012 Ford Fusion. While driving 55 mph, the check engine warning light illuminated and the steering wheel required more force to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 100,000.
- Benld, IL, USA
- Coral Springs, FL, USA