Power steering fault light came on in the vehicle. I noticed that there are recalls for this with Ford Fusion models starting in 2013.

- Brooksville, FL, USA

Numerous times I have been driving and the power steering fault warning would flash across the display. When I tried to restart the car, the display changes warnings and says "power steering fault" or "severice power steering now". had a local mechanic clear out the code and steering would go back to normal...everything has been fine since but now the steering wheel makes a whining/weird sound when turning the wheel under 10mph and its very stiff when trying to turn but once I get over 10mph it loosens up and is normal...my car isn't currently under any recall but I feel like the power steering should be under recall if its a continuous issue

- Kill Devil Hills, NC, USA

Driving home from work tonight and a mile down the road an alarm went off, traction control light came on and notification showed up that said service power steering now advancetrac. I made it down the road to a friends house fine and when I turned the engine off and on again, I was suddenly unable to move my steering wheel. I luckily was able to get to a safe place when this happened but I am seeing others that have had very bad stories. This is a reoccurring issue that needs to be addressed! I still have to call Ford and see if my vehicle is covered under the recall and I am worried because I am seeing too many stories of people with the same story as mine not being covered! not good! hope this is addressed soon!!!!

- Exeter, PA, USA

Vehicle makes random squeal noise when moving and turning 5-20 mph and sometimes feels like the steer tires are not turning when the steering wheel is turned. There are no fail lights illuminating on the dash. Sometimes brakes are being applied, sometimes they are not. According to Ford, this vehicle is not covered by the recall that other owners of Fusion encountered even though the description of their issue matches mine.

- Ashland, KY, USA

I got this 2012 Ford Fusion SE for daughter and yesterday, she called me to tell me that the "power steering assist fault" showed up on her dash. As she was about to try to back out of the driveway, she could not turn the steering wheel. She had to miss school and work, due to the issue, because I did not want her to take any chances. When I got home after work, to move it into the garage, to check it out, the dash code went away and it appeared to be fine. After doing research and calling the Ford dealership, they found a recall from 2015 that describes this same issue in 2011-2012 Ford Fusion but for some reason my VIN was not included, it seems that it's the same part and issue, that could/should include more vehicles. From what I've been reading and seeing, this seems to be happening more frequently, but actually seeing that people have been getting into collisions, with the intermittent computer glitching of the steering issue. It's just a good thing that my daughter was just attempting to back out when this happened. I see that others have not been so lucky. I pray that Ford recalls this and does the right thing prior to any serious injuries and/or deaths, to avoid heavy law suits and trajedy. This was a issue with these cars and appears to be growing by the numbers and nothing is being done at this point. Didn't do anything about it. I hope you will do your do diligence on these issues and fix every one of them before someone does get hurt. My daughter is drinving the car, because there are not other alternatives right now, but I pray that she does not get hurt while driving this car. Thanks for your time and consideration.

- Litchfield Park, AZ, USA

Occasionally my electronic power steering assist would fail and a warning light would come on and I would have no power steering. After turning the car off and restarting it, the issue would not come up. But now my power steering has failed and will not come back. Ford has not issued a recall for this safety issue.

- Santa Ana, CA, USA

I was driving my 2012 Ford Fusion sel down a street on October 4th 2020 near where I live and this alarm started going off and it alerted me the power steering assist fault and I lost my steering and hit a curb. Luckily I didn't do anymore damage or hit someone. I drug it home and had a wrecker pick it up to take it to the nearest Ford dealership. They diagnosed it as a faulty steering box or rack and pinion, it all needs to be replaced to the tune of $1868. The Ford dealership found a recall from 2015 that describes this same issue in 2011-2012 Ford Fusion but for some reason my VIN was not included, maybe by mistake seems how it's the same part that Ford knew was causing problems. It's just a good thing that I didn't hit someone and kill them with Ford knowing this was a issue with these cars and didn't do anything about it. I hope you will do your do diligence on these issues and fix every one of them before someone does get hurt. Trying to fork over 1800 in a time like this is very tough and I hope you can make it right with all involved. Thanks for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Woodridge, IL, USA

Power steering assist fault. No power steering while driving. We were leaving the doctors office and when we started the car the power steering warning came on and the steering wheel was very hard to turn.

- Zanesville, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 25 mph when attempting to make a left turn, the power steering suddenly failed. The contact crashed into a pole on a corner nearby. The air bags did not deploy. A police report was not filed. There were no injuries. The vehicle was not towed. The contact contacted the dealer (mtn. View Ford 301 E 20th St, chattanooga, tn 37408; (423) 756-1331) who informed that there was no recall open. The manufacturer was made aware of the failure and confirmed there was no recall. The approximate failure mileage was 115,000.

- Chattanooga, TN, USA

My power steering and advance trac. Went out all of a sudden. Called Ford and found out that Ford Fusion had a recall back in 2015 on the power steering, but they told me that my Ford Fusion's VIN number didn't match the ones that had a recall. I think this is very stupid. I'm driving a Ford Fusion and the odds of my power steering going out is very high, no matter if my VIN number is the correct one or not"!?!"

- Sioux Falls, SD, USA

The contact owns a 2012 Ford Fusion. The contact stated that two years ago, while driving, the steering lost power without warning. The vehicle was taken to the an unknown Ford dealer in milwaukee, wi, where the vehicle was repaired at the owner's expense. The failure recurred two years later, while his wife was driving, and caused the vehicle to hit a guard rail and crashed into a ditch. There was no warning. The air bag did not deploy. There was no police report and no report of any injury. The vehicle was damaged but was not towed. The contact met his wife at the scene and drove the vehicle to the gordie boucher Ford of menomonee falls dealer, located at: N88W14300 main St, menomonee falls, wi 53051 where the technician stated that the recall, NHTSA campaign number: 15V340000 (steering), did not apply to the vehicle. The manufacturer was made aware of the failure and stated that there was no recall and the warranty expired, the vehicle was over 150,000. The vehicle was not repaired. The initial failure mileage was approximately 130.

- Milwaukee, WI, USA

2012 Fusion sel, 3.0L V6, 112,000 miles: On 9-3-2020 I was pulling out of the local shopping center. As I was proceeding it appeared that the engine had stalled. In actuality the engine did not stall and there was a fault message displayed "power steering assist fault". I proceeded home with great difficulty steering the car. On the way home I stopped at the local autozone car care center to review the owner's manual for a possible explanation and remedy. The manual stated that there was no service for the power steering system on this model Fusion (fully electric). I proceeded out of the parking lot and as soon as I went forward a second alarm displayed "service advancetrac". now the display toggled between these two alarms. The day prior to my service appointment I noticed that when I started the car only the "service advancetrac" alarm displayed, but the vehicle still had no power steering. The following morning I took the vehicle to the Ford dealership for diagnostics. Later that day I was contacted by the service advisor who informed me that the power steering rack and pinion assembly needed to be replaced. The cost was going to be in excess of $2000. By now I had done some research into this and found that there was a recall for this very problem (NHTSA id# 15V340000, Ford id# 15S18). I relayed this information to the Ford service advisor and he informed me that "yes there was a recall but my VIN# was not included". I am at a loss as to how this vehicle could not be included. The vehicle is very well maintained and has only 112,000 miles of mostly highway driving. I can say with a great deal of certainty that had this occurred on the highway, especially at an exit or entrance ramp, there would have been a different outcome to this. At this time, even after the repair, I am going to be unsure and worried about the vehicle loosing steering control.

- Center Moriches, NY, USA

Car sensor came on showing epas power steering needed serviced and within 10 minutes the electrical power steering had went out completely. The car was stationary at the time. It is now unsafe to drive due to the car not being able to steer and react quickly when being driven.

- Fort Collins, CO, USA

The contacts daughter owns a 2012 Ford Fusion. The contact stated while his daughter was starting the vehicle, the electronic power steering warning light illuminated. The driver turned off and restarted the vehicle and the warning light was no longer illuminated. The vehicle was taken to joe myers Ford located at 16634 northwest fwy, houston, tx 77040, (713) 766-3600, and was diagnosed they retrieved code:U3000:49 in pscm with needing steering gear to be replaced. The vehicle had not been repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering) however the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 75,000.

- Houston, TX, USA

Power steering would fail every so often when I first cranked the vehicle. Never happened while driving. I could turn the car off, wait a min, crank it again and it would be fine. On 9/9/2020 I cranked the car while parked and power steering assist fault came on, loss of power steering occured and will not go away this time. I am afraid to drive the car without power steering. The car is in my driveway. I understand this is a common problem with Ford Fusion. I feel Ford should fix this defect/flaw free of charge. It is a safety issue.

- Winfield, AL, USA

I was going down the road and all of a sudden service power steering appeared.the steering became hard to handle. This is the second time this has happened. Now it feels like the steering is locked up.

- Resaca, GA, USA

While driving down the highway, the power steering system reverts to manual steering mode.. in manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained with great diffivulty. A message displays in the instrument cluster message center and a chime will sound to inform the driver. Loss of power steering assist requires greater steering effort, which may increase the risk of accident. This has happened at least 10 times over the past two years. Ford claims there is no code in the computer, so this is not covered under the recall. It is happening repeatedly, in spite of the lack of code in the computer. Clearly either the computer is faulty or the device which is supposed to send the code to the computer is faulty.

- Ashland, OR, USA

Power steering light came on. Steering wheel wouldn't turn easily.

- Walker, MN, USA

I have had the car for years and the power assist fault light has came on numerous times mostly when I first start the car but it has happened while driving as well making it extremely dangerous when you lose steering. Usually I can power off and restart and it goes away. This morning I have restarted multiple times and the power steering assist fault will not go away. I have looked up recalls for my vehicle and recall 15S18 explains my exact issue. However the cut off date for vehicles for this recall is 2/28/12 and my vehicle was made 3/12/12. Less than 2 weeks between the infected vs my car. Ford should have to pay for this as I believe its too close of a date to really know if my car was made with the same parts that were defective 10days before mine

- Lafayette, IN, USA

Vehicle is showing power steering assist fault. This has happened multiple times in the last week. This happens while turning and while driving under normal circumstances. This appears to be the same recall on other 2012 Ford Fusion models.

- Mount Washington, KY, USA