10.0
really awful- Crashes / Fires:
- 44 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 71,102 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
This make the second time having this problem with this car. We had made it home and the tire had went flat. We took the tire off got it repaired and put the tire back on. Once we got it the car to drive it the power steering was stiff. So check under the hood, we research to find out what is wrong. We called Ford and they told us that it was a recall on it, but when we gave the VIN# it wasn't included in the recall. Why not it was produced doing the times, its a 2012 Ford Fusion. We dont have the money to get this fixed especially with the pandemic going on. We just rtying to keep our jobs. This needs to be fixed.
- Hephzibah, GA, USA
The contact owns a 2012 Ford Fusion. The contact stated that the vehicle loss power steering assist without warning. The vehicle was taken to crowe Ford sales co located at 1041 S state St, geneseo, il 61254, where it was stated that the vehicle was not subjected to a recall. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 138,000.
- Atkinson, IL, USA
The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 mph, the steering wheel was difficult to turn. The contact stated that there was no warning light illuminated. The contact continued driving to her destination. The contact stated that after the vehicle was restarted, the power steering warning light illuminated. The vehicle was towed to acton Ford Inc located at 76 powder mill rd, acton, MA 01720, (978) 897-7000, however, the mechanic was unable to duplicate the failure. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired for the recent failure. The manufacturer was informed of the failure. The failure mileage was approximately 103,000.
- Sudbury, MA, USA
My power steering has gone out and upon further investigation on the internet it seems this is an extremely popular issue. I just don't understand how my vehicle isn't covered by the recall. I cant seem to find anything other than recall news and articles on my specific vehicle not even any videos or guides on how to repair at home to avoid spending a ludacris amount of money on repairs.
- Wichita, KS, USA
The steering gear failed for the second time at 113000 miles. Cost for replacement and four ball joints was $2000. Some ball joints replaced at approx 70000 miles and steering gear replaced under recall at approx 93000 miles. It only lasted 20000 miles. Online it looks like Ford has had this problem for a number of years. The last time iit failed it was in motion. When is the NHTSA going to force the repair of this item?
- Richmond Hill, GA, USA
Steering gave out while driving. Found that there was a recall repair in 2015 with previousowner.. it was supposed to be corrected and now it's out again? Ford refuses to acknowledge this issue
- Altoona, PA, USA
Power steering out with message lights. Have seen previous recalls for my make and year. Why is there not one listed
- Altoona, PA, USA
The contact owns a 2012 Ford Fusion. The contact stated while shifting gears to reverse at 5 mph, the power steering assist warning light illuminated and the steering ceased. The vehicle was not drivable. A dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The failure mileage was 96,000.
- Apple Valley, MN, USA
My 2012 Ford Fusion's power steering system recently stopped working while driving to a friends house. Fortunately, I was able to park the car and no one was hurt. In checking for recalls, there are a number of 2012's with this recall but not my VIN number. I am really surprised and very frustrated that many cars are recalled, but not mine. Please advise!!
- Syracuse, NY, USA
The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle loss power steering assist without warning. His son pulled over and checked the power steering fluid level. The vehicle was restarted however, the failure persisted. Koerner Ford of syracuse (805 w genesee St, syracuse, NY 13204, (315)474-4275) was contacted and the contact was informed that the power steering system needed to be replaced at an estimated cost of $2,000. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 92,000.
- Baldwinsville, NY, USA
Lose of power steering and my dashboard keeps flashing to check it! my dashboard also keeps saying that my advance trac isnt right or unstable! plus my air conditioning unit blows hot air on hot days! my air bag was supposed to been fixed on 02/11/2020 by a Ford dealership and it is back to it's old self
- New Albany, IN, USA
The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel drifted independently to the right without warning. The contact called blaise alexander Ford Inc (2265 old turnpike rd, lewisburg, pa 17837, (570) 524-7267) where he was informed that the vehicle was not subjected to a recall. The manufacturer was also notified of failure and confirmed the information provided by the dealer. The vehicle was not repaired. The failure mileage was approximately 156,000.
- Watsontown, PA, USA
Electric power assist steering failed while driving down street
- Waterford, MI, USA
The contact owns a 2012 Ford Fusion. The contact stated that while her daughter was driving at 70 mph, the power steering ceased without warning. The contact's daughter took the vehicle to safford Ford Lincoln of salisbury (1902 N salisbury blvd, salisbury, md 21801) and the vehicle was diagnosed with power steering failure. The failure was linked to NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 111,000.
- Salisbury, MD, USA
The power steering has gone out. It says service advance trac soon. I have seen where several recalls have been done on 2012 Ford Fusion. Just wondering why on certain vins if this is a problem. I was stopped at a light when the power steering went out.
- Valparaiso, FL, USA
While in motion the advance trac service needed appeared and then the power steering came up as I was backing out of a parking lot. Car steering wheel would not turn at all car is now parked.
- Raleigh, NC, USA
The steering wheel has locked up and the dashboard is reading service advancetrac soon/power steering fault. Unable to drive vehicle. Warning message appeared while car was in motion on a city street. Car locked up at a red light.
- Jacksonville, FL, USA
The electric rack and pinion has failed for the second time I contacted Ford the 1st occurrence.. while driving luckily other vehicles was not near !!! other 2012 models have had the problem fixed by Ford but for some reason this specific VIN isn't covered this is a very unsafe situation because as I have read with the other Fusion they recalled some where involved in accidents due to loss of electric assist steering.
- Buffalo, NY, USA
2012 Ford Fusion sel electronic power steering assist light comes on, loss of power steering, has happened several times in recent weeks, has almost caused me to hit a pedestrian, I see this year make and model are affected and also from the plant the car was manufactured by on the recall list but my car and dealership says it's not covered.
- Dade City, FL, USA
- Elko, NV, USA