10.0
really awful- Crashes / Fires:
- 45 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 69,780 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I was pulling out from my parking spot (parallel parked) when all of a sudden the steering wheel jerked out of my hands and the electric power assist light popped on. I was on a side street beginning to accelerate after pulling out into traffic. Had I been going faster, it easily could have created a wreck. When the wheel jerked, I slammed my brakes on. I turned the vehicle off then on, and the light popped off. I re-parked it because I was afraid to drive it, and before re-parking, the light was back on. I found this is a common problem and looked on line (Ford recall #15S18, NHTSA #15V340000). When I contacted the dealership to schedule repair, I was told that my VIN was outside of the recall range, even though it did indeed fail the same way these others failed. Because it was outside of the range, I would be financially responsible for this known design failure that resulted in a near miss accident. I've not taken it in for repair yet, hoping this recall is widened to the appropriate range for the same failure. I understand it's costly, but finding out this problem was a known problem that they didn't properly identify points of containment made me angry.
- Oakland, TN, USA
There is currently a recall for the part I had to replace for $3000 under code 15S18, but for some reason, my vehicle was not covered under this recall though it is the exact problem described in the recall and other Ford Fusion of the same timeframe are covered. I lost and regained control of steering for some time until it eventually stopped working altogether.
- Winnemucca, NV, USA
Power steering went out doing about 49mph on a busy highway. Causing me to be rear ended. The other car left the scene of the accident. Still no power steering fluid fine. Exact issues as all the other 2012 recalled Ford Fusion but not mine
- Blue Ridge, GA, USA
Before and now I am unable to turn the steering wheel at all as well as my car.
- Fuquay Varina, NC, USA
Driving in town when steering went out. Took vehicle to Ford was told to replace steering unit. Also told there was a recall on Fusion but not all. Also told they extended warranty to 150,000 miles. Mine has 170,000. They refused any help. I am thinking they have a problem that's needs to be addressed
- Pryor, OK, USA
Vehicle steering has been acting up for a few days like it is catching and pulling in the direction I just slightly veer to. 2 days later, while driving on main highway, 60mph, service power steering and service advancetrac display on dash. Complete loss of power steering almost impossible to turn steering wheel.
- Somerset, KY, USA
The contact owns a 2012 Ford Fusion. The contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. The power steering assist warning light was illuminated. The vehicle was taken to hayford Ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The approximate failure mileage was 81,000.
- Isanti, MN, USA
My car just dies while I'm driving. Are there recalls I haven't been notified about that could be causing this? if so, how do I get it repaired in the most expeditious manner. I only have the one car and it is pretty unsafe at this point.
- Melbourne, FL, USA
The power steering is not working. Very difficult to turn the wheel
- Houston, TX, USA
The contact owns a 2012 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer green Ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. The approximate failure mileage was 183,000.
- Peoria, IL, USA
Loud creaking occurs from steering column at warmer temperatures (over 50 degrees) when driving. Steering becomes more difficult as temperature rises and steering wheel shakes. There is serious concern about imminent failure. No codes pull, dealership states no issue after bringing it in twice, and that my VIN is not affected by the larger recall related to power steering failure. This is a known issue with a recall already launched for some vins; however, all cars falling within this manufacturing period should be recalled and issue addressed. Am currently debating having power steering rack replaced by another mechanic as Ford simply does not seem to care.
- Dayton, OH, USA
Steering feels like it's really lose and goes all over the road tires are bouncy while driving it pops back also while changing gears
- Albuquerque, NM, USA
Loud creaking noise when turning the steering wheel at low speeds. It does not occur when it is cold outside, but occurs at temperature 70+. it get's really loud at temperatures near 80 degrees and above. I am concerned it will fail while driving. Exact same issue as others. When I took vehicle to Ford, it was cold and they said nothing was wrong.
- Grimesland, NC, USA
There is a loud creaking noise when turning the steering wheel at low speeds. It does not occur when it is cool/cold outside, but occurs at temperature 80+. it get's really loud at temperatures near 100 degrees and above. I am concerned it will fail while driving.
- Arlington, TX, USA
Customer was driving to work on ice and lost power steering assist. Sounds related to the 15S18 campain. Dealer claims no recall. This is a deadly or life theatening defect and should be applied to all 2011-2013 Ford Fusion and other vehicles involved. Let's not lose a life to a known defect.
- Gatesville, TX, USA
About less than a year, my power steering went out. The message read power steering assist fault, and the wheel would lock electronically. So I replaced the power steering pump. Fast forward to present day, service advanced trac and service power steering now is on the dashboard. Now I'm looking to tow my vehicle because it seems again to be something wrong with the power steering.
- Detroit, MI, USA
The power steering has failed on this vehicle 4 times in the last two years. In every case, it failed while driving. Three times on the highway and once in local traffic. When the power steering fails, it takes an enormous effort/strength to make a turn, change lanes, or park. Two of the times the power steering failed, the mechanic was able to clear the codes and the power steering was restored. The other two times required expensive repairs. One (October 2020) was for almost $1700 and replaced the control rods and tie rods. This restored the power steering for two months, then it went out again. Resetting the codes worked for two days, but then the steering went out again. The rack and pinion and control board were replaced in February 2021 at a cost of just under $2000. Loss of power steering when underway is a known issue for cars of this make and model, and there has been a recall affecting some 393,000 vehicles, but not all vins. Though my issue is exactly as described in the recall, Ford maintains that my car is not covered. Checking online, I see that many others are in the same situation. Their Fusion has exactly the same power steering issue as the recall, but Ford says their VIN is not one of those recalled. It is clear that a larger number of vehicles were affected than first believed, and all those affected by this problem should be included in the recall.
- Shelton, CT, USA
My vehicle has a recall for the power steering assault fault. I was turned away at dealerships because I have 160,000 miles on the vehicle. I just bought it and was not aware of this issue is there any alternatives to fix this issue? in the recall letter it didn't specifically mention that the number of miles could be a determining factor. I noticed this issue when it was parked it appeared on my dashboard
- Chicago, IL, USA
Was driving down the road when I had a service power steering and advance trac alert pop up on my dash. Power steering was still working for the rest of the drive. When I got to my destination I turned the car off. Next time I went to drive the car about 30 minutes later my power steering was completely gone. Ford has a recall for my make, model and year but apparently my car does not fall under this recall.
- Greenwood, IN, USA
- Myrtle Beach, SC, USA