2012 Ford Fusion problem with power steering. Suddenly it gets tough it doesn't work.

- Corona, CA, USA

The contact owns a 2012 Ford Fusion. The contact stated that the power steering ceased operation while traveling at various speeds. The contact stated that the service trak, power steering, and check engine warning light remained illuminated on instrument panel. The contact called paul miller Ford (975 E new circle rd, lexington, ky 40505) and was informed that VIN was not included in NHTSA campaign number: 15V340000 (steering). The contact then took the vehicle to an independent mechanic where she was informed that her vehicle needed an oem software update. The mechanic also informed her that the rack and pinion and the tie rods needed to be replaced. The manufacturer was notified of the failure and confirmed the information provided by the dealer. The vehicle was not repaired. The failure mileage was approximately 84,000.

- Lexington, KY, USA

The contact owns a 2012 Ford Fusion. The contact stated that after starting the engine, the power steering had malfunctioned and the steering wheel was difficult to turn in either direct. The message "power steering assist" had also displayed. The vehicle was taken to an independent mechanic who diagnosed that the electronic power steering had failed. The vehicle was not repaired. The manufacturer and local dealer fair oaks Ford located at 2055 w ogden ave, naperville, il 60540 were notified of the failure. The contact informed that the vehicle was not included in the NHTSA campaign number 15V340000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 88,500.

- Naperville, IL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 30 mph, when suddenly the power steering assist warning light illuminated and the steering failed. The contact had their husband continue to drive the vehicle, however, the steering had turned to manual steering. The contact took the vehicle to a certified mechanic who informed the contact of NHTSA campaign number: 15V340000 (steering). The vehicle had not been repaired. The contact was referred to Ford. The manufacturer was made aware of the failure and informed the contact that their vehicle was not included in the recall. The approximate failure mileage was 103,000.

- Butler, KY, USA

Electric power steering rack quit working while driving and almost caused an accident, checked VIN but no recalls, Ford did have a lot of recalls for same model, but none issued for this car. Dangerous situation for other cars out there without a recall. Ford needs to recall all cars with that electric power steering unit!!!!

- Morris, IL, USA

Went to store when I got back in car the power steering assist warning light came on then it said service. When I went to drive there was no power steering.

- Shenandoah, VA, USA

Power steering assist came on and the steering went out

- Joppa, AL, USA

The electronic steering assist system failed going approximately 45 mph. The system reverted to manual steering mode.

- Coeur D Alene, ID, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 mph, the power steering service now warning light was illuminated. The contact parked on the side of the roadway and the steering wheel seized. The vehicle was not drivable. The vehicle was towed to skyline Ford (2510 commercial St SE, salem, or 97302, (503) 581-2411) to be diagnosed. The contact was informed that the power steering gear assembly needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 114,000.

- Salem, OR, USA

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist warning light displayed on the instrument panel. The contact stated the vehicle was shifted to drive however, the steering wheel was difficult to maneuver. The contact stated that the failure previously occurred however, after turning off and restarting the vehicle, the power steering function was restored. The vehicle was not taken to a dealer or an independent mechanic for diagnosis or repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

- Pittsburgh, PA, USA

I was driving down the road in my 2012 Ford Fusion and the power steering stopped functioning and the steering became so stiff and I could not make the turn onto a street and I nearly hit the vehicle coming in other lane on the street I was trying to turn on.....thank god I didnt crash I to the other vehicle.... I researched when I got home and there is a recall on tge 2012 Fusion for this exact issue on the electronic power steering failure.....but Ford says the VIN number on my car does not fall under the recall !!!!! they should not be allowed to exclude so.E 2012 Fusion....it doesnt make sense some one will bd killed!....

- St Johns, AZ, USA

Power steering intermittenly fails with no warning. Sometimes it resets itself but has not, now, for the past week.

- Fishers, IN, USA

Car is slow to accelerate after stopping at a traffic light or stop sign. Loss of power and speed when going up hill, steering wheel locked in place while driving on the highway

- Calera, AL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel seized while the power steering assist warning light illuminated. The vehicle was towed to valenti Ford (72 jerry browne rd, mystic, ct 06355) where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 129,000.

- Mystic, CT, USA

My daughter was driving home and when she pulled into our driveway the power steering quit working with the information center displaying "service power steering now" and "service advancetrac". I did some research and found the Ford recall 15S18 (NHTSA 15V340000), which for some reason does not appear to include my daughter's vehicle despite the fact that the recall summary describes exactly what occurred with the vehicle. This is a known defect with the steering system thankfully she was not travelling at highway speed when this occurred.

- Stantonville, TN, USA

2012 Ford Fusion lost traction control and now lost all power steering. Dash states power steering assist fault. Usually if I turn car off then back on it will give power steering back. Today I did that about ten times and it still wouldn't give steering back. My car was stationary but driven home without power steering very carefully.

- Buckhannon, WV, USA

Went to back car out of driveway and there was no power steering. The power steering message came on saying to 'service power steering now'.

- Fuquay Varina, NC, USA

While driving down the highway the warning came across to service advance teak system and power steering. Within a couple of minutes my power steering went out while driving down the highway. I took it to a local mechanic and he ran codes that matched with a recall on 2012 Fusion and suggested I have the nearest Ford garage look at it. They looked at it and said that was exactly what the problem was but the recall did not cover my VIN number. Now I am out $1600 on a problem that is known by Ford but they will not cover it. Doing research it appears this is becoming a very big problem and I think the recall should be expanded.

- Olney, IL, USA

Started vehicle, power steering assist failure displayed on dash. Vehicle locked up and was unable to turn wheel. Happened while parked in driveway.

- Grand Chain, IL, USA

The power steering assist suddenly stopped working while driving and sent a code to the digital readout on the dash that said " power steering assist fault" as well as "service advancetrac" this happen I've had manual steering ever sense

- Taylor, MI, USA