The contact owns a 2012 Ford Fusion. The contact stated while driving at 35 mph, the vehicle loss power steering assist without warning. The contact stated that the vehicle became difficult to steer. The vehicle was towed to the residence. The vehicle was not taken to be diagnosed. The contact linked the failure to NHTSA campaign number: 15V340000 (steering). The vehicle was repaired however, the failure recurred. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 151,000.

- Martinez, GA, USA

Power steering system failed as I was leaving the parking lot with no previous signs/indications of service needed.

- Hanover, MD, USA

Driving down the road and the steering got hard to it to a shop called good year they rest the code and said if it comes back on then they will have to change the sensor in it I guess. Well 3 days later it went hard again the light saying it was off take to shop aging so the replaced the rack N pionon and what ever they had to do great it was a pretty penny to have it repaired oh ya they said no recalls on this vehicle thats why I had to pay. Well I had my car back for no more then 5 dam days guess what its back on and no steering so why haven't they recalled this part especially when you buy a new one and it dose the same thing

- Caldwell, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering ceased with the service steering warning light illuminated. The failure recurred. The vehicle was taken to an independent mechanic who reset an unknown fault code. The contact referenced the NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure and stated that the vehicle was not included NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The failure mileage was unknown.

- Bartlett, TN, USA

May 29, 2020 when I attempted to start my Ford Fusion after it was parked a "loss of steering assist" message appeared in the instrument cluster message center. I had the car taken to the dealership. I was told the car needed the steering gear assembly replaced at a cost of $1,600. While the car is a 2012 model, it has only 34,000 miles on it. I was told the car was out of warranty. Doing some research, I found that this was a known problem and that there was a nhsta recall NHTSA campaign number: 15V340000 on this issue and that there was a Ford safety recall 15S18 supplement#1 in 2015 and #2 and #3 dated 5/17/2019 detailing replacing the steering assembly at no charge to the owner for the model year 2011-12 build dates through February 28, 2012 with an extended warranty through 2022 or 150,000 miles. Since my car was built in June of 2012, the dealer said it was not within the warranty period and I would have to pay for the repair. Subsequent online research indicates that Ford's cutoff date of February 28, 2012 is highly suspect and probably arbitrary because there numerous, perhaps hundreds, of complaints on this power steering failure issue going into 2020 on vehicles built after February 28, 2012. Ford obviously did not resolve the manufacturing issue by February 28, 2012 as they would like you to think they did.

- Southfield, MI, USA

The contact owns a 2012 Ford Fusion. The contact stated while putting air in the tires, the service power steering light illuminated. The contact called brandon Ford located at 9090 E adamo dr, tampa, fl 33619, (813) 246-3673, and was informed to bring the vehicle in for a diagnostic test. The vehicle was not taken to be diagnosed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 102,000.

- Tampa, FL, USA

I was driving down the road and all of a sudden I got a power steering failed notice and I couldn't steer my car. I had to pull over and turn off the car and turn it back on to get it to work. This has happened 2-3 times in the past year.

- Inyokern, CA, USA

After going to several service places with my brakes they are yet giving issues having to pump them to stop. Power steering system assist shut down while driving and door latches won't open from the inside. The local Ford place said I need to contact Ford Motor Company because there are recalls for my issues but not for my VIN number and I need to get them added under my VIN so they can fix it with no charge.

- Hattiesburg, MS, USA

Por este medio quiero notificar que unos minutos despues de encender el vehiculo el volante SE puso muy fuerte casi al punto de tener un accidente. Imediatamente que el volante SE puso muy pesado en el panel SE ectivo una notificacion que dice: Service power steering now. Inmediatamente comienzo a buscar informacion hasta que doy con el numero telefonico de la Ford Y ellos mismos me indicaron que mi vehiculo habia sido reparado por ese mismo recall hacen tres aos atras Y que actualmente mi auto tiene un recall por bolsas de aires. En el 2017 yo no era propietaria de esa unidad pero si realmente el auto habia sido reparado ya por ese mismo recall entonces no completaron el arreglo por que de ser asi, el auto no me diera problema por lo mismo que segun ellos fue reparado en el 2017. Me encanta el Ford Y espero que me puedan resolver esa situacion. Entiendo que si ese recall SE hubiese correjido tal Y como SE suponia no tenia por que volver a aparecer nuevamente Y pasar la mala experiencia de casi tener un accidente. Espero que ustedes me puedan ayudar.

- San Juan, PR, USA

Malfunction with steering when starting car steering wheel does not have any steering assist after a few moments in trying to get wheel to turn steering returns to normal.

- Phoenix, AZ, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle experienced power steering assist failure while driving at 15 mph. The power steering assist warning light was illuminated. The contact took the vehicle to an independent mechanic and the power steering was replaced. Approximately a year later while driving at 60 mph, the failure recurred. The contact took the vehicle to another independent mechanic who informed him of NHTSA campaign number: 15V340000 (steering) however, his vehicle was not included in the recall. The manufacturer had not been informed of the failure. The vehicle had not been repaired. The failure mileage was approximately 111,000.

- Lakeside, CA, USA

Power steering went out while stationary in a parking lot.

- Maynardville, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V340000 (steering) however, the failure recurred. The vehicle was taken to quick lane at porcaro Ford (6001 Washington ave #13, racine, wi 53406, (262)884-3030) to be diagnosed. The contact was informed that the steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 60,000. The VIN was not available.

- Mt Pleasant, WI, USA

After returning from work and trying to restart car to run errands steering fault is displayed and there is no power steering.

- Bedford, OH, USA

I received a notice informing me of a recall on my power steering system via mail. I took my car to Ford and they claimed to "reset" the power steering system. A year later I was driving home in the middle of the night when I smelled something similar to "burning rubber" coming through my air vents. Smoke then began to come from the hood of my car as it slowed down on its own. I quickly pulled over into the nearest parking lot and walked a safe distance away after seeing a troubling amount of smoke coming from the hood. I took my car to an auto repair shop to find that the power steering system had shut down and caused my alternator to fail. I took the car back to Ford. They told me that although there was a recall on my car, Ford was refusing to pay for it because of how old the car was. My car is a 2012 Ford Fusion and it is included in the range of cars eligible for the replacement. They also failed to give me this information the year before.

- Houston, TX, USA

I was driving down the road about 30 mph when I noticed the service power steering and service advancetrac came across the dash. Once I pulled over, shut the vehicle off and turned it back on, there was no power steering.

- Peoria, IL, USA

On 3/14/2020, out of no where the service power steering now, and the advancetrac light came on. I was driving down my country road and only doing about 35mph because I just came around a curve after my driveway. The problem is common and very unsafe for drivers. Not to mention extremely expensive to fix. Why is it that only some of the cars are covered in the recall when all Ford with the newly designed electronic steering are affected by the failure of this system!

- Hoyleton, IL, USA

I lost all power steering around a turn and almost wrecked my car!!!!!!! now I'm getting ABS lights and service power steering, service advancetrac codes which were not on prior to the loss of steering! I see recalls on this issue but my VIN is not in this recall" how is that even possible"

- Airville, PA, USA

I stopped at turnpike rest stop. When I started the car, a "service power steering now" light was ulliminated (see attached image) and the steering was not working properly. I was unable to back the car out of the parking space due to the need to make a hard turn to the left or right. The car was towed to a local Ford dealership and the car will be evaluated on Monday. I checked my car's VIN online and no recalls are shown. However, my online research reveals that is a power steering recall (or similar warranty item) issued in 2015 (#15V340000). I see many, many reports of this same steering failure on 2012 Ford Fusion models with owners reporting a failure of Ford to cover the problem despite this being a known (and potentially dangerous) failure since at least 2015. What steps are being taken to require Ford to repair all affected vehicles? many complaints posted on this site allege the manufacture refused to repair the consumer's 2012 Fusion, despite the obvious known and widespread dangerous issue.

- Pinecrest, FL, USA

The brake pedal goes all the way to the floor before slowing down even when accelerating at slow speeds. They're very sponges when making stops and almost non existent after hitting a bump in the road.

- Decatur, GA, USA