2012 Fusion sel, 3.0L V6, 112,000 miles: On 9-3-2020 I was pulling out of the local shopping center. As I was proceeding it appeared that the engine had stalled. In actuality the engine did not stall and there was a fault message displayed "power steering assist fault". I proceeded home with great difficulty steering the car. On the way home I stopped at the local autozone car care center to review the owner's manual for a possible explanation and remedy. The manual stated that there was no service for the power steering system on this model Fusion (fully electric). I proceeded out of the parking lot and as soon as I went forward a second alarm displayed "service advancetrac". now the display toggled between these two alarms. The day prior to my service appointment I noticed that when I started the car only the "service advancetrac" alarm displayed, but the vehicle still had no power steering. The following morning I took the vehicle to the Ford dealership for diagnostics. Later that day I was contacted by the service advisor who informed me that the power steering rack and pinion assembly needed to be replaced. The cost was going to be in excess of $2000. By now I had done some research into this and found that there was a recall for this very problem (NHTSA id# 15V340000, Ford id# 15S18). I relayed this information to the Ford service advisor and he informed me that "yes there was a recall but my VIN# was not included". I am at a loss as to how this vehicle could not be included. The vehicle is very well maintained and has only 112,000 miles of mostly highway driving. I can say with a great deal of certainty that had this occurred on the highway, especially at an exit or entrance ramp, there would have been a different outcome to this. At this time, even after the repair, I am going to be unsure and worried about the vehicle loosing steering control.

- Center Moriches, NY, USA

Car sensor came on showing epas power steering needed serviced and within 10 minutes the electrical power steering had went out completely. The car was stationary at the time. It is now unsafe to drive due to the car not being able to steer and react quickly when being driven.

- Fort Collins, CO, USA

The contacts daughter owns a 2012 Ford Fusion. The contact stated while his daughter was starting the vehicle, the electronic power steering warning light illuminated. The driver turned off and restarted the vehicle and the warning light was no longer illuminated. The vehicle was taken to joe myers Ford located at 16634 northwest fwy, houston, tx 77040, (713) 766-3600, and was diagnosed they retrieved code:U3000:49 in pscm with needing steering gear to be replaced. The vehicle had not been repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering) however the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 75,000.

- Houston, TX, USA

Power steering would fail every so often when I first cranked the vehicle. Never happened while driving. I could turn the car off, wait a min, crank it again and it would be fine. On 9/9/2020 I cranked the car while parked and power steering assist fault came on, loss of power steering occured and will not go away this time. I am afraid to drive the car without power steering. The car is in my driveway. I understand this is a common problem with Ford Fusion. I feel Ford should fix this defect/flaw free of charge. It is a safety issue.

- Winfield, AL, USA

I was going down the road and all of a sudden service power steering appeared.the steering became hard to handle. This is the second time this has happened. Now it feels like the steering is locked up.

- Resaca, GA, USA

While driving down the highway, the power steering system reverts to manual steering mode.. in manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained with great diffivulty. A message displays in the instrument cluster message center and a chime will sound to inform the driver. Loss of power steering assist requires greater steering effort, which may increase the risk of accident. This has happened at least 10 times over the past two years. Ford claims there is no code in the computer, so this is not covered under the recall. It is happening repeatedly, in spite of the lack of code in the computer. Clearly either the computer is faulty or the device which is supposed to send the code to the computer is faulty.

- Ashland, OR, USA

Power steering light came on. Steering wheel wouldn't turn easily.

- Walker, MN, USA

I have had the car for years and the power assist fault light has came on numerous times mostly when I first start the car but it has happened while driving as well making it extremely dangerous when you lose steering. Usually I can power off and restart and it goes away. This morning I have restarted multiple times and the power steering assist fault will not go away. I have looked up recalls for my vehicle and recall 15S18 explains my exact issue. However the cut off date for vehicles for this recall is 2/28/12 and my vehicle was made 3/12/12. Less than 2 weeks between the infected vs my car. Ford should have to pay for this as I believe its too close of a date to really know if my car was made with the same parts that were defective 10days before mine

- Lafayette, IN, USA

Vehicle is showing power steering assist fault. This has happened multiple times in the last week. This happens while turning and while driving under normal circumstances. This appears to be the same recall on other 2012 Ford Fusion models.

- Mount Washington, KY, USA

I left work and everything was working fine, no trouble steering or anything. I stopped to get gas and turned off the car when I was done and started the car back up lights turned on the dash and my steering wheel wouldn't move. It was saying service electric power steering now. I didn't have any problems before and now it just quit working out of nowhere. So I was parked when it quit working.

- Elko, NV, USA

This make the second time having this problem with this car. We had made it home and the tire had went flat. We took the tire off got it repaired and put the tire back on. Once we got it the car to drive it the power steering was stiff. So check under the hood, we research to find out what is wrong. We called Ford and they told us that it was a recall on it, but when we gave the VIN# it wasn't included in the recall. Why not it was produced doing the times, its a 2012 Ford Fusion. We dont have the money to get this fixed especially with the pandemic going on. We just rtying to keep our jobs. This needs to be fixed.

- Hephzibah, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle loss power steering assist without warning. The vehicle was taken to crowe Ford sales co located at 1041 S state St, geneseo, il 61254, where it was stated that the vehicle was not subjected to a recall. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 138,000.

- Atkinson, IL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 mph, the steering wheel was difficult to turn. The contact stated that there was no warning light illuminated. The contact continued driving to her destination. The contact stated that after the vehicle was restarted, the power steering warning light illuminated. The vehicle was towed to acton Ford Inc located at 76 powder mill rd, acton, MA 01720, (978) 897-7000, however, the mechanic was unable to duplicate the failure. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired for the recent failure. The manufacturer was informed of the failure. The failure mileage was approximately 103,000.

- Sudbury, MA, USA

My power steering has gone out and upon further investigation on the internet it seems this is an extremely popular issue. I just don't understand how my vehicle isn't covered by the recall. I cant seem to find anything other than recall news and articles on my specific vehicle not even any videos or guides on how to repair at home to avoid spending a ludacris amount of money on repairs.

- Wichita, KS, USA

The steering gear failed for the second time at 113000 miles. Cost for replacement and four ball joints was $2000. Some ball joints replaced at approx 70000 miles and steering gear replaced under recall at approx 93000 miles. It only lasted 20000 miles. Online it looks like Ford has had this problem for a number of years. The last time iit failed it was in motion. When is the NHTSA going to force the repair of this item?

- Richmond Hill, GA, USA

Steering gave out while driving. Found that there was a recall repair in 2015 with previousowner.. it was supposed to be corrected and now it's out again? Ford refuses to acknowledge this issue

- Altoona, PA, USA

Power steering out with message lights. Have seen previous recalls for my make and year. Why is there not one listed

- Altoona, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated while shifting gears to reverse at 5 mph, the power steering assist warning light illuminated and the steering ceased. The vehicle was not drivable. A dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The failure mileage was 96,000.

- Apple Valley, MN, USA

My 2012 Ford Fusion's power steering system recently stopped working while driving to a friends house. Fortunately, I was able to park the car and no one was hurt. In checking for recalls, there are a number of 2012's with this recall but not my VIN number. I am really surprised and very frustrated that many cars are recalled, but not mine. Please advise!!

- Syracuse, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle loss power steering assist without warning. His son pulled over and checked the power steering fluid level. The vehicle was restarted however, the failure persisted. Koerner Ford of syracuse (805 w genesee St, syracuse, NY 13204, (315)474-4275) was contacted and the contact was informed that the power steering system needed to be replaced at an estimated cost of $2,000. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 92,000.

- Baldwinsville, NY, USA