Power steering went out while stationary in a parking lot.

- Maynardville, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V340000 (steering) however, the failure recurred. The vehicle was taken to quick lane at porcaro Ford (6001 Washington ave #13, racine, wi 53406, (262)884-3030) to be diagnosed. The contact was informed that the steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 60,000. The VIN was not available.

- Mt Pleasant, WI, USA

After returning from work and trying to restart car to run errands steering fault is displayed and there is no power steering.

- Bedford, OH, USA

I received a notice informing me of a recall on my power steering system via mail. I took my car to Ford and they claimed to "reset" the power steering system. A year later I was driving home in the middle of the night when I smelled something similar to "burning rubber" coming through my air vents. Smoke then began to come from the hood of my car as it slowed down on its own. I quickly pulled over into the nearest parking lot and walked a safe distance away after seeing a troubling amount of smoke coming from the hood. I took my car to an auto repair shop to find that the power steering system had shut down and caused my alternator to fail. I took the car back to Ford. They told me that although there was a recall on my car, Ford was refusing to pay for it because of how old the car was. My car is a 2012 Ford Fusion and it is included in the range of cars eligible for the replacement. They also failed to give me this information the year before.

- Houston, TX, USA

I was driving down the road about 30 mph when I noticed the service power steering and service advancetrac came across the dash. Once I pulled over, shut the vehicle off and turned it back on, there was no power steering.

- Peoria, IL, USA

On 3/14/2020, out of no where the service power steering now, and the advancetrac light came on. I was driving down my country road and only doing about 35mph because I just came around a curve after my driveway. The problem is common and very unsafe for drivers. Not to mention extremely expensive to fix. Why is it that only some of the cars are covered in the recall when all Ford with the newly designed electronic steering are affected by the failure of this system!

- Hoyleton, IL, USA

I lost all power steering around a turn and almost wrecked my car!!!!!!! now I'm getting ABS lights and service power steering, service advancetrac codes which were not on prior to the loss of steering! I see recalls on this issue but my VIN is not in this recall" how is that even possible"

- Airville, PA, USA

I stopped at turnpike rest stop. When I started the car, a "service power steering now" light was ulliminated (see attached image) and the steering was not working properly. I was unable to back the car out of the parking space due to the need to make a hard turn to the left or right. The car was towed to a local Ford dealership and the car will be evaluated on Monday. I checked my car's VIN online and no recalls are shown. However, my online research reveals that is a power steering recall (or similar warranty item) issued in 2015 (#15V340000). I see many, many reports of this same steering failure on 2012 Ford Fusion models with owners reporting a failure of Ford to cover the problem despite this being a known (and potentially dangerous) failure since at least 2015. What steps are being taken to require Ford to repair all affected vehicles? many complaints posted on this site allege the manufacture refused to repair the consumer's 2012 Fusion, despite the obvious known and widespread dangerous issue.

- Pinecrest, FL, USA

The brake pedal goes all the way to the floor before slowing down even when accelerating at slow speeds. They're very sponges when making stops and almost non existent after hitting a bump in the road.

- Decatur, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated that the service power steering and service advance trac messages were displayed on the instrument panel at startup. The contact stated that the steering wheel was difficult to turn in either direction. The cause of the failure was not determined. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. Town and country Ford located at (5041 Ford pkwy, bessemer al.) and the manufacturer were notified of the failure however, no assistance was offered. The approximate failure mileage was 164,217.

- Bessemer, AL, USA

After driving car the previous day with no issue this morning I received a power steering assist fault warning in my driveway now making car unsafe to drive. Saw that other Fusion had a recall for this issue but mine did not.

- Bowmanstown, PA, USA

Epas service power steering now light came up. Steering is very tight as if no power steering at all advantrac light also on. Felt different last couple days.

- Newnan, GA, USA

As I was turning on a highway the steering wheel locked up.. then a code came up saying advance trac steering wheel power need service now.

- Athens, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at low speeds, the power steering ceased without warning. Due to the steering loss, the contact had the vehicle towed to an independent mechanic where the vehicle was diagnosed with power steering failure. Upon investigation, the contact associated NHTSA campaign number: 15V340000 (steering) with the failure. The vehicle was not taken to a dealer. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 170,000.

- Keller, TX, USA

Yesterday 2/15/2020 out of no where the (service power steering now, and the advance trac light came on under normal driving conditions doing 55mph on a curvy road. The problem is common and very unsafe for drivers. Not to mention extremely expensive to fix. Now why is it that only some of the cars are covered in the recall when all Ford with the newly designed electronic steering are affected by the failure of this system!

- Silver Lake, MN, USA

The service advancetrac and service power steering came on. This happened 3 previous times and this is the 4th time. Every time I took it to the dealer. Every time I paid for something but they never truly fixed this. They have reset the error twice and made me buy new tires before resetting the error claiming worn tires were the root cause. Now happening again with new tires. This creates a dangerous circumstance when power steering suddenly goes out.

- Shelby Twp, MI, USA

The contact owns a 2012 Ford Fusion. While stopped at an intersection, making a left turn the steering power steering assist warning light illuminated which caused the steering to cease. The contact was able to drive the vehicle in manual steering mode to his father's residence. Bickford Ford 3100 bickford ave, snohomish, wa 98290 (425)334-4045 was contacted by phone and informed of the failure. The contact was informed that the VIN was not subjected to a recall. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 160,000. The VIN was not available.

- Lake Stevens, WA, USA

While driving my vehicle the power assist system gave out making it hard for me to turn my steering wheel a message appeared power steering assist fault I took my vehicle to Ford dealership on Friday February 07-2020 was told Ford denied request because it was beyond time for a subsequent failure

- Wichita, KS, USA

Steering wheel is hard to steer and a message keeps coming up on the dash saying 'service track'

- San Antonio, TX, USA

Started my car at work Friday, Feb 7th and after a few seconds of sitting there in the parking lot, a message popped up on my dash saying "power steering assist fault". my steering wheel wouldn't move. Shut my car off. Waited a minute. Started it back up. Waited another minute and no message. Haven't seen it since but also know there has been recalls on Fusion for this. Unsure if mine falls into this recall. Called Ford dealership here and they couldn't tell me for sure whether there was a recall on my exact vehicle. Told me to wait it out to see if message comes back again. Told me to bring it in if message returns or starts having problems. Would really like to know if my vehicle falls under this recall or not as I really do not want to wait it out and find out the hard way.

- Norfolk, NE, USA