10.0

really awful
Crashes / Fires:
44 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
71,102 miles

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« Read the previous 20 complaints

problem #655

Oct 202018

Fusion

  • 100,000 miles
Starting my car every morning, and the power steering doesn't work. I turn the car off and start it again to get it to work. Took it in for recall once already.. fan won't work at all, just smells hot. For ac, heater, and defrost.

- Clackamas, OR, USA

problem #654

Oct 132018

Fusion

  • 166,640 miles
Steering went out hard to steer, is there a recall on my car for this

- Greenville, SC, USA

problem #653

Oct 132018

Fusion

  • 88,750 miles
A massage came up saying service power steering now and it went out right on the road. They had a recall on the power steering sensor they replaced it in 2015 and now in 2018 its not working again and I am having to pay big money to fix it. I hate this car it just seems to have trouble I have had 3 recalls on it. I am a grandmother and I had them in the car you know how hard it is to steer without power steering it was scary. There's got be some way to get the problem fixed right. With out putting up thousands of dollars to fix the problem. Please help. It was in motion on a city street. Turning in a park in lot.

- Rio Rancho, NM, USA

problem #652

Oct 122018

Fusion

  • 16,700 miles
Was on my way to pick up my son from school, traction light came on, got the car turned into school, everything was ok. Traction light went off from leaving the school, came back on when we came to a stop light, then the power steering assistant came on, 'service soon'. got home and was going back to work, couldn't turn steering wheel. I just parked the car. Only drove about 5 miles before it locked up. Luckily I live less than a mile from work. Seen that many people have had this problem, don't know if this the first time this has happened to this car, since I bought it used. Think my Ford company sold me a lemon. Boo on their part. Ford service department said it would cost $1800-$2500 depending if I buy used or new.

- Bemidji, MN, USA

problem #651

Oct 122018

Fusion

  • miles
October 12,2018 as I'm leaving home around 6:45 am to drop my daughter off at daycare and head to work. The service light comes on for the power steering. The steering wheel is molding hard to turn but not bad enough where I was struggling much. I made it to work as I live about 15away from my daughters daycare. Around 4:50pm est I clocked and tried to leave from work to head home and I could not turn the steering wheel at all. Did some research and found out it's electrical so there's no way for me to just add powering steering fluid. My mechanic was under the impression that all I had to do was purchase a pump. Called Ford and was informed that there is no pump and it's something electrical and you have to take it to Ford for a diagnostic. A lot of people are having this problem and I feel this should be a recall. I saw something online that it is recalled for my specific car but based off my VIN # there is no recall for my vehicle which I find crazy and misleading.

- Austin, TX, USA

problem #650

Sep 232018

Fusion

  • 64,000 miles
Sept 23.on a street while driving the power steering service light came on.the service instrak.light came on.the steering became very very hard to turn. Parked and found no fluid because this car has electronic steering. Sept 24.it was taken to the Ford dealer to get this checked. I found the NHTSA recall 15V340000 and wanted Ford to honor this recall. I put in a case with Ford which they denied 4 days later. Meanwhile my car was in the dealer waiting for approval. I had to get a rental car. The dealer advocated for me but was not successful with Ford Motor Company. I had to pay for the repair paid the dealer $1200 Sept 29th 6 days later....then 1 week later Oct 6, the same thing happened steering froze up on a street and I had the car towed to my dealer.. they then gave me a loaner.. the car was cleared of codes and I picked it up Oct 9. I dont feel confident this issue is resolved and feel Ford Motor Company needs to honor the recall Ford recall 15S18. NHTSA recall 15V340000. Ford case #cas15880910. Thank you for your help

- Freeport, ME, USA

problem #649

Oct 012018

Fusion

  • 109,000 miles
The power steering assist fault appear as the car was moving in reverse and lost the use of steering occurred it happened twice within a two week span. Took it to dealer it gave the code U3000:49-08

- Rancho Cucamonga, CA, USA

problem #648

Oct 112018

Fusion

  • 68,888 miles
The contact owns a 2012 Ford Fusion. While driving 35 mph, the steering wheel became difficult to maneuver. In addition, when parking the vehicle, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. While driving the vehicle to the dealer, the failure recurred. The vehicle was towed to autonation Ford St. Petersburg (located at 2525 34th St N, St petersburg, fl 33713, (727) 231-1323), but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall; therefore, no assistance was offered. The approximate failure mileage was 68,888.

- St Petersburg, FL, USA

problem #647

Oct 102018

Fusion

  • 111,000 miles
The contact owns a 2012 Ford Fusion. When the vehicle was started and placed into drive, the steering seized and the steering power assist warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.

- Trenton, MI, USA

problem #646

Oct 052018

Fusion

  • 148,000 miles
The contact owns a 2012 Ford Fusion. While driving 35 mph on gravel road and then on a paved highway, the steering wheel became difficult to turn. In addition, the power steering assist warning message appeared. The vehicle was taken to an independent mechanic who stated that the steering motor failed. The vehicle was taken to karl klement Ford (2670 U S 287, Decatur, tx 76234, (940) 627-1101), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 148,000.

- Paradise, TX, USA

problem #645

May 172018

Fusion

  • 93,211 miles
Having issues with the advanctrac failure. This is the second time this has occurred the first was covered under warranty. This time the warranty has expired. Took it to the dealership and they quoted me a $1800 quote to fix. This is a issue that everyone with this vehicle is having. I came outside and my time had went flat when I proceed to add air to it and got in the car to leave. I had absolutely no power steering. At all. This is very dangerous.

- Waynesboro, GA, USA

problem #644

Sep 262018

Fusion

  • 124,591 miles
At 119,889 miles on 6/26/2018, I took a Ford Fusion to the dealer after the power steering went out. I was driving the vehicle when a warning flashed across the display that the power steering needed to be serviced immediately, however the power steering was working fine until I turned the engine off. After restarting the engine, the power steering would not function. I took the Ford Fusion to the dealer and the steering gear was replaced and the power steering control module was reprogrammed at no charge. The power steering worked for about 3 months. Once again, while driving the vehicle, a warning to service the power steering immediately flashed across the display, although the power steering still functioned until I turned the engine off. Upon restarting the car, the power steering did not function. On 9/22/2018 and at 124,591 miles, I returned the Ford Fusion to the dealer. I was charged $134.95 for diagnostics and given an estimate of $1057.58 to replace the lower control arms and perform an alignment to fix the power steering. The dealer said the bearings had worn out since 9/22/2018, and that the code to fix the power steering was a hard code and the power steering control module could not be reset to fix the issue. The dealer said the bearings were warn out, creating friction in the steering, leading to the power steering control module to shut down the power steering. The dealer said the only fix for the power steering was to replace the lower control arms that included the bearings, then reset the power steering control module.

- Orlando, FL, USA

problem #643

Sep 182018

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 15V340000 (steering). While driving at unknown speeds, the steering wheel was difficult to turn and the power assist steering failure message was displayed. Additionally, there was an abnormal dinging noise. The vehicle was towed to crossroads Ford of indian trail (88 dale jarrett blvd, indian trail, nc 28079, (888) 701-7963) where it was diagnosed that the steering gear needed to be replaced; however, the vehicle exceeded the mileage for repairs. The vehicle was not repaired. The manufacturer was contacted and provided case numbers: 15852329 and 15823495. The manufacturer stated that the local dealer would need to verify the warranty information. The failure mileage was unknown.

- Lake Park, NC, USA

problem #642

Sep 242018

Fusion

  • 82,000 miles
When driving my 2012 Ford Fusion sel AWD, the power steering will (at random) cease to function and causes extreme difficulty in steering. It is nearly impossible to pull over safely. At speed this is an extremely dangerous and terrifying event. The lights for the traction control system, the power steering system, and occasionally the advance trac system come on. It is not always all of the lights all of the time, and the errors vary. I have had it looked at and the codes read, and the problem persists. I need this fixed as I have two small children that I refuse to allow to ride in the car as I'm afraid for their safety. It strands me at random at work and at school an hour from home as well. Upon cranking the lights for power steering failures come on and I have to sit and wait on a ride. This is unacceptable. Someone needs to fix this problem as every time I have called multiple Ford dealerships, they give me a runaround explaining there is no recall for this issue. This is unacceptable because the internet is rife with posters have the same exact issues I am having and are having no assistance either from Ford. Please help us with this problem, as I cannot afford to purchase a new car after this one has drained me of my resources.

- Gainesville, GA, USA

problem #641

Sep 242018

Fusion

  • 61,000 miles
At low speed traveling down the road my vehicle notified me of two warnings one saying service advancetrac another saying service power steering

- Earlysville, VA, USA

problem #640

Sep 202018

Fusion

  • 40,000 miles
The contact owns a 2012 Ford Fusion. While the contact's son was driving 25-30 mph, the steering wheel failed to turn and the power steering indicator illuminated. The vehicle was taken to an independent mechanic who stated that there was an electrical failure. The contact called the local dealer (golf mill Ford, 9401 N milwaukee ave, niles, il 60714, (847) 470-9800) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle had been previously repaired per the recall and was not covered under a warranty. The failure mileage was approximately 40,000.

- Park Ridge, IL, USA

problem #639

Sep 162018

Fusion

  • 62,000 miles
Car lost all steering and pulled to the left with a warning light illuminated stating service power steering now. Ford replaced a steering gear that was supposed to be a recall less than 30 days and 300 miles later it happened again with the wife driving 70mph on the highway. This car is a danger to drive and is going to cause deaths. Ford is now wanting to charge me for the repair.

- Atlanta, TX, USA

problem #638

Sep 052018

Fusion

  • 60,000 miles
My vehicles steering gear was recalled and replaced in January of 2016. The part that was put in to rectify the recall was part #ae5Z-3504-de. This repair was done at ourisman world of Ford in alexandria, va 22303. This part failed on septekmber 5, 2018 and had to be towed to the dealer and replaced again. Oursiman charged us for the second repair. Shouldn't this be covered under the recall still, or at least be recalled again? the car would barely steer and had to be parked on the street until it could be towed.

- Alexandria, VA, USA

problem #637

Sep 082018

Fusion

  • 153,000 miles
My 69 year old mother was driving the 2012 Ford Fusion when she lost steering control and nearly had an accident. It took all her strength to wrestle the steering wheel to the side of the road. I contacted the local Ford dealership and was told I would have to pay to have it repaired even though there was a recall due to that exact problem with steering. The car was not cornered because the mileage was 153000. Three years past the limit of the recall. I was also advised the fix could be about. $2000. I can not afford this but I still need to drive to work so I must drive it knowing it could go out again. There was no warning light or anything the powered steering just stopped working.

- Redlands, CA, USA

problem #636

Sep 042018

Fusion

  • 91,500 miles
Was picking my kid up from school. Backing into a spot and as I went to pull foward alittle my steering wheel locked and power assist fault appeared on the screen on my dashboard. I was part of a recall in 2015 for the same issue. Luckily it wasn't 5 mins later with my kid in the car driving. Seems to be a ongoing issue with steering issues my has always had a little tick while driving

- Wheeling, WV, USA

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