Power steering warning light on dash came flashed and stayed on, vehicle very hard to steer

- Greensboro, NC, USA

The contact owns a 2012 Ford Fusion. While shifting the vehicle into gear, the steering wheel seized. The contact placed the vehicle into reverse and could not turn the steering wheel once it was backed out into the street. A message stating "steering assist fault service required" appeared on the instrument panel. The dealer was not contacted, but the contact planned to make an appointment with rochester Ford (4900 us-52, rochester, mn 55901, (507) 288-7564). The manufacturer was not notified. The failure mileage was 108,000.

- Rochester, NY, USA

4 times in the past month, my vehicle has experienced a loss of power steering assist while in motion which causes the steering wheel to lock and I am unable to turn. While this is happening, the car beeps and a light comes on the dashboard that says something like steering wheel assist failure or power steering assist. This has occured 4 times and is very dangerous as I am unable to turn the wheel to turn the vechiel to the side of the road for safety. The car is in motion all while the steering wheel shuts down. This will end up causing an accident one day. I have reviewed my VIN and I do not see an active recall for this, however when inputing my car information, it shows that there was a recall for the same issue for cars: 2012 Ford Fusion and I believe my car should have been part of this recall. All 4 times that it has happened, the car was in motion, in a city street while turning the wheel to make a turn. Although I do not have a picture to show at the moment, next time it happens I will have one should you contact me and need an image of what is occuring.

- Santa Ana, CA, USA

My vechicle is in motion and then all of a sudden the steering wheel locks, the car makes noises and I get an error on my dashboard that says steering wheel assist or power steering assit. While this is hapening, I am unable to move the steering wheel. It is locked. Very dangerous as I am driving and one day can cause an accident due to this malfunction. This has happened 4 times within the month.

- Santa Ana, CA, USA

The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. Town and country Ford (6015 preston hwy, louisville, ky) was notified of the failure. The manufacturer was not notified. The failure mileage was 75,000.

- Louisville, KY, USA

The contact owns a 2012 Ford Fusion. While pulling out of the driveway, the steering lost power and the steering assist warning indicator illuminated. The contact called mid bay Ford Lincoln at 831-288-6294 (located at 550 auto center dr, watsonville, ca 95076) and a diagnostic test was recommended. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 132,000.

- Watsonville, CA, USA

I come to you with great concern about a situation that recently happened to me with my 2012 Ford Fusion. On January 17, 2019, I was driving 60 miles per hour down the road with my daughter. While I am driving with no notice, my power steering completely went out. I was unable to move my steering wheel; the safety of this issue was extreme, and I feel that because this was a recall my experience should be under the safety of the customer and the reliability of the Ford industry and the recall would have been granted with no concerns. I purchase this vehicle brand new as a 2012 Ford Fusion sel, I've been the only owner to this car and I because I must commute to work my miles have been higher than average 2012 cars. Two years ago I brought my car into the Ford dealership for maintenance that needs to be completed and I asked about the recall of the power steering and they said, "don't bring it in until there's a problem" since I feel Ford has never geared me the wrong direction I literally took their word seriously and I didn't do anything about. Two years later I now have a serious problem not only was the safety of me and my child at the forefront the problem now the financially it's becoming a barrier to my life. When I called last week, even the Ford dealership agreed that you wouldn't have fixed the power steering unless there was a problem. When I call up to Ford dealership asking about this recall and them telling me that I am over the mileage of the recall/warranty and they will not cover even a dime of this recall gives me great concern. I called NHTSA vehicle safety hotline and they assured me that there was no mileage restriction on this recall and it was just a tenure range that needed to be completed. I'm asking you to review and I'm requesting that I received the $1800 reimbursement check back.

- Minneapolis, MN, USA

The contact owns a 2012 Ford Fusion. While operating the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn in either direction. The failure occurred intermittently and the messages "service power steering" and "advance track" appeared. The vehicle was taken to bob riding Ford (3103 N. 22nd St, Decatur, il) where it was diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,000.

- Assumtion, IL, USA

I got out of my job on a Saturday and once I got to my 2012 Ford Fusion and turned it on, my dashboard display a message saying "service power steering now". the steering was so stiff to the point that it's too dangerous to drive it out on the streets. I then got on my phone to see if there's a quick fix to it and ended up finding out that my car has a recall for the power steering. So I called my mom to come pick me up and leave the car at my job's parking lot. Once I got home I called my Ford dealer to find out more about this recall, but their customer service was closed. So I waited till Monday to call them, once I called them I ended up finding out that my car has another recall relating to the passenger's airbag. So I had a tow truck take my car to nearest Ford dealer so they can resolve the problem. I talked to a representative and he told me since my car had been in an accident (past owner had the accident) that they might not service the power steering but they will fix the airbags for sure. So I left my car at the dealer. Later on the day, he calls me saying that cars over 150K are no longer eligible for the power steering service but that they will resolve the airbag problem. To me it seems unfair for them not to resolve the power steering problem because I didn't know anything about any recall for my car and that this a factory defect. It's unsafe to drive a car when it still has a factory problem and can happen anytime, even when I'm driving.

- Duncanville, TX, USA

The contact owns a 2012 Ford Fusion. While driving approximately 30 mph, the service power steering and advancetrac warning indicators illuminated. As a result, the steering failed to operate as intended. The vehicle was taken to wyatt john Ford (located at 646 thompson ln, nashville, tn 37204, (615) 244-3615), but was not diagnosed or repaired. The manufacturer was contacted. The approximate failure mileage was 153,141.

- Nashville, TN, USA

Power steering failure

- Cabot, AR, USA

The contact owns a 2012 Ford Fusion. While driving 35 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to an unknown dealer where it was diagnosed that the power steering assist failed and needed to be repaired. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15V34000 (steering). The failure mileage was 149,000.

- Saginaw, MI, USA

The contact owns a 2012 Ford Fusion. While driving 45 mph, the steering wheel seized and all the warning indicators illuminated on the instrument panel. The contact drove the vehicle to his destination with no power steering ability. The vehicle was powered off and restarted, but the failure recurred. Griffeth Ford Lincoln (located at 213 main St, presque isle, me 04769, (207)-764-4129) diagnosed that the steering gear and rack failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 67,809.

- Marion, NY, USA

Power steering asst failure. Car steering wheel locks up and car is rendered not driveable. Problem starts when car is started while in park. Has happened 2 times. Have had to shut car off numerous times and restart. Car is okay to drive after awhile.

- Palm Springs, Fl, FL, USA

The contact owns a 2012 Ford Fusion. While driving at low speeds, the contact needed extra strength to steer the vehicle and the power assist warning indicator illuminated. After restarting the vehicle, the steering wheel became operable again. The vehicle was not taken to the dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not contacted. The failure mileage was 80,000.

- Newburgh, IN, USA

The contact owns a 2012 Ford Fusion. While driving at an unknown speed in a parking lot, the power steering seized and the steering wheel became difficult to turn. The power steering indicator illuminated. The vehicle was towed to the local dealer (bayou Ford, 555 belle terre blvd, la place, la 70068, (985) 652-8000) where it was diagnosed that the electrical power steering needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: Cas16783979. No further assistance was provided. The failure mileage was 123,000.

- Laplace, LA, USA

2012 Fusion with 62,000 miles. When stationary, it makes a sound when you turn the steering wheel just slightly either way. Mechanic says the electric rack and pinion is the problem and it sounds like this is a common issue. I don't think I should be having this issue at only 62,000 miles. This is a very expensive fix. Sounds to me like there should be a recall on this.

- Sand Springs, OK, USA

I have a 2012 Ford Fusion, ever since I bought it I have had issues with the power steering. I would go to make a turn and the power steering would go. I almost caused 2 accidents. I would shut the car off and wait about 1 TO2 mins and start the car and it would be fine. I called the Ford dealer ship numerous times and all I got was "theres nothing we can do". I then take it in for a airbag recall and tell them that the power steering is still doing the same thing. Their response was we can check it with a diagnostic test if it reads codes we can replace if not we will reset it. I pick my vechical up and the 2nd day it does it again. I do the same shut it off and restart everything works. It does it for about 3 weeks about twice each week. I go to drive home on the interstate and all of a sudden I loose all power steering. I pull over and shut car off and restart and nothing still no powersteering. I drive it all the home and call the dealer the next morning and get told thetes nothing we can do maam. Now they want to charge me 1800 to fix it when it clearly should have been when it was in the shop. I have almost caused accidents do to this issue. I feel Ford should fix the issue.

- Joshua, TX, USA

The contact owns a 2012 Ford Fusion. While driving 35 mph, the power steering seized and the power steering warning indicator illuminated. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V340000 (steering). The vehicle was taken to perry Ford of national city (2050 national city blvd, national city, ca 91950, 619-477-2711) where it was diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was notified. The failure mileage was approximately 180,000.

- San Diego, CA, USA

On the evening of Dec 29th, upon turning my car on while away on a trip to morin heights (quebec, Canada), a "power steering fault" flashed on my dash, and I was unable to turn my steering wheel. Neighbours in the cottage told me to drive to a gas station 1 mile away with my blinkers on, and ask for power steering fluid. I barely made it half a mile out of the morin heights village, when I got stuck making a sharp right turn from rue allen to rue bennett to get to esso (723 chemin du village, morin-heights, qc). My steering wheel would not turn right, and I dangerously ended up in the lane facing opposite traffic. I tried to turn it left and continue going straight, but got stuck in the middle of the intersection. Cars nearly hit me and everyone was honking at me. A stranger pulled over next to me and used manual force on the steering wheel to steer my car back around, and drove it to the esso half a mile away. I bought power steering fluid, only to discover there was no compartment to put it into, and learnt that this is an intermittent electrical problem. We parked my car at the gas station and debated how long I'll leave it there for, how I'll drive back to NY 480 miles away, how I am going to resolve this meanwhile it's -15 degrees celsius outside and I'm getting frostbitten. After turning the car back on, the "power steer fault" warning disappeared and my steering wheel was back to normal. Next day all service shops were closed (Sunday), and Monday was new years holiday. I was nervous about driving this unsafe vehicle in the middle of the christmas/new year holidays back to NY, but had no other choice. I am absolutely mortified that after so many complaints to Ford corporate about my airbag replacement, this had to happen. I demand a replacement vehicle and for someone to reach out and do something about these recalls that are issued, yet no action being taken.

- North Babylon, NY, USA