The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering assist warning indicator illuminated and the steering wheel seized. The contact was able to drive the vehicle home. The vehicle was later taken to palm bay Ford (1202 malabar rd SE, palm bay, fl 32907, phone number: (321) 722-9000) where it was diagnosed that the power steering assist and the power steering rack needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and informed the contact that they could not assist. The approximate failure mileage was 104,588.

- Palm Bay, FL, USA

The contact owns a 2012 Ford Fusion. While driving various speeds, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was taken to the local dealer (pal meadow Ford in charleston, South Carolina) where it was diagnosed that the rack and pinion was faulty. The rack and pinion was replaced, but the failure recurred. The rack and pinion was replaced a second time and the vehicle experienced the same failure. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 78,000.

- Charleston, SC, USA

The contact owns a 2012 Ford Fusion. After starting the engine, the steering wheel was very difficult to turn and the "steering failure" and "advance track" warning messages displayed. The vehicle was taken to the local dealer (don davis Ford in arlington, Texas) where it was diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.

- Dallas, TX, USA

I was traveling down a main street and I heard a beep and power steering assist fault lite up on my dash as well with service advancetrac came on so I pull off the road and into a parking lot and my wheel all the sudden got stiff. I sat there for a few trying to figure out what was wrong and I turned the car off and let it sit for a few mins and turned it back on hoping it would go away well it didn't, so I got it home finally 6 hours later still with all them lights on and the wheel being stiff let it sit over night and everything next day I go back to the car hoping once again it would go away and it didn't.

- Keyser, WV, USA

The contact owns a 2012 Ford Fusion. While the contact's son was driving 60 mph, the power steering seized without warning. The contact pulled the vehicle to the side of the roadway and waited a few minutes before restarting the vehicle. Afterwards, the power steering returned to normal. The vehicle was taken to an independent mechanic, but the failure could not be diagnosed or duplicated. Several months later, upon starting the vehicle, the power steering failed and an unknown noise was heard. The power steering returned to normal once the vehicle was turned off and restarted. While driving 30 mph, an unknown noise was heard and the power steering seized. The power steering returned once the vehicle was restarted. The contact stated that a diagnostic appointment was scheduled with bonnell Ford (353 cambridge St, winchester, MA 01890 (781) 729-9700). The manufacturer was not notified of the failures. The failure mileage was unknown.

- Woburn, MA, USA

Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.

- Cabot, AR, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving at 50 mph, the electric power steering automatically turned off. The service power steering and the service advance trac warning lights illuminated. The contact's wife pulled over to the closest parking lot. The contact drove the vehicle to the dealer taylor Ford located at 13500 telegraph rd, taylor, mi 48180 where the power steering gear needed to be replaced and reprogramed the power steering module. The vehicle was repaired. The contact stated that the failure occurred 2 other times. The vehicle was taken to the same dealer where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and was made aware of the failure. The manufacturer stated that there was nothing they could do and a complaint had been filed with the manufacturer. A case number was not provided. The approximate failure mileage was 118,000.

- Taylor, MI, USA

I will just be driving and I lose my power steering which almost puts me in the ditch. Needs to recall this. Very dangerous and expensive to fix.

- Hurley, SD, USA

I was driving on interstate and power steering stopped working, the power assist fault and service advancetrac message showed on panel. Luckily I did not wreck because that would have been bad. I had the car towed to Ford dealership they said car was not covered by recall or warranty, car has 56,000 miles. Ford you should recall for this problem this could cause a wreck with possible fatalities.

- Lawndale, NC, USA

The contact owns a 2012 Ford Fusion. While driving unknown speeds, the power steering indicator illuminated and the contact was unable to turn the steering wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the steering board needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The manufacturer was notified of the issue and did not assist. The failure mileage was 85,000.

- Reno, CA, USA

Returning from vacation, received "service power steering" message on dash, got car into driveway, turned off. Restarted car and had no power steering! only 42,000 miles on car. Called Ford re problem, was told no recall, $1400 to replace steering rack!!! what if the steering froze while driving"?"

- Cheshire, CT, USA

The contact owns a 2012 Ford Fusion. While driving various speeds or while the vehicle was stopped, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to autonation Ford sanford (4911 wayside dr, sanford, fl 32771 (407) 680-0781) where it was diagnosed that the power steering assist module needed replacement. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 42,000.

- Lake Mary, FL, USA

Ford worked on my Ford Fusion 2012 repaired air conditioner on July 7, 2017, but air went out again on September 6, 2017. Ford dealer refuse to fix the reoccurring problem. In addition, there is a recall on the airbag, but Ford refuses to fix the defected air bag. There is a possibility that the air bag may explode causing injury. While driving I can smell a burnt odor was coming from the air bag. Took vehicle to change the airbag on Sept 6, 2017, but Ford refused to fix the defected air bag, and would not give me a loaner vehicle.

- Alexandria, LA, USA

Complete loss of steering assist while vehicle was in motion. My daughter was driving on a city street, and was barely able to steer, but luckily she was able to make it home without incident.

- Manchester, TN, USA

There currently is a recall on 2011-2012 Ford Fusion power steering recall #15S18, that began in July 2015. I have a 2012 Ford Fusion I bought in September 2015, that apparently is not covered under this recall. But driving home from work the other day, on a highway my power steering suddenly failed as I was driving 55mph, almost causing a major accident with many vehicles. I feel this was a major safety concern, my vehicle does not have many miles on it, and it has passed inspection every year. I think this recall should be extended before someone else's power steering fails and are not as lucky as I was that other drivers were able to brake in time. I've read on this website as well as many others that this recall needs to extended.

- Stowe, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while attempting to park, the steering wheel became hard to turn and the power steering warning light illuminated while the failure occurred. The vehicle was taken to a local unknown dealer for a diagnostic testing which advised that the rack and pinion failed. The rack and pinion was replaced however, the failure was not corrected. The manufacturer advised that the vehicle identification number was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The VIN information was not available the approximate failure mileage as 87,000....updated 11/15/17 the consumer stated the vehicle jerk hard and there was no power steering.

- Campbellsville, KY, USA

The message "service power steering now" appears intermittently with no loss of power steering, except for once. This happens when the car is in motion and has happened on both the highway and city streets. The message disappears when hitting the reset button or turning the car off and back on.

- Belton, MO, USA

My power steering in my car stopped working, I googled my year make and model of my car. They list a recall for the problem NHTSA 15V30000, Ford recall number 15S18. Had it towed to Ford dealership, they said that year and model has a recall but my VIN # was not included in the recall but it's doing the same thing. How does that happen, do I have to be in an accident and it kills my 2 and 4 year children to be included. How can they exclude VIN numbers. Now there telling me it will cost $2000 dollars to fix......light came on when driving than stopped car, when I restarted car the power steering would not work.

- Spring Hill, FL, USA

Battery seemed dead on a Monday morning as it would not turn over, I then jumped the car and still nothing happened. I let the car sit for the rest of the day, about 8 hours later started the car and it started fine. On Tuesday morning I started the car just fine and drove to work, about 2 miles from my office the display on the dash board said "service power steering". I thought nothing of it and went on with my day, when leaving for lunch the display read "service power steering now", and car had no power steering. Did research and found a recall on the power assist on 2011-2012 Ford Fusion without a 3.5L engine. Called the dealer and to no avail, they said my VIN was not on the list. Mind you, my vehicle is a 2012 Ford Fusion with a 3.0L engine. Took the car to a local mechanic, they tested everything and said they couldn't find anything wrong. Mysteriously the power steering worked again. Until I woke up Wednesday morning for work and the same exact thing happened. Recall #'s 15S18 and 15V340000 specifically state that the steering motor sensor may fail, resulting in loss of power steering assist from the electric power steering system.

- Grandview, MO, USA

Luckily while parked, wife started up her 2012 Fusion to go to work. Power assist fault and service advancetrac display in info screen and car has no power steering or traction control. Had vehicle diagnosed, fault codes U3000 and U2011 were present. Called dealership who said no open recall on VIN. Recall 15S18 does not cover my VIN even though the car fits all of the criteria for the recall including date and manufacture location. Ford cust. Service unwilling to help. Parts covered by the recall were replaced on Sept. 13, 2016 by local Ford dealer at previous owners expense, parts failed again less than a year later. These parts are not safe and Ford is unwilling to fix the problem or extend recall to all vehicles affected by this electronic power assist failure. I've read hundreds of similar complaints now, what does it take to hold Ford accountable for the safety of their products?

- Everett, WA, USA