10.0
really awful- Crashes / Fires:
- 44 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 71,102 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When the car was started and put into reverse, there was no power steering. The wheel was very hard to turn. The car was turned off and back on again and no change, still no power steering. Ford Motor Company has a recall on this problem for our vehicles make model and year, however, they said our vehicle is not included in the recall even though the recalled problem occurred in our vehicle. There is obviously an unsafe problem that occurred with our vehicle, and most likely with others too, and should be included in Ford's recall. How can they say our car is not included in the recall when the unsafe, recalled defect occurred in our vehicle?
- Pembroke Pines, FL, USA
Power steering failure had to drive it to dealer with no power steering. They now want $1,700 to replace the power steering. There was a recall on 2102 Ford Fusion steering but apparently not mine. How does a power steering fail on a three year old vehicle ?
- Prairie Village, KS, USA
The contact owns a 2012 Ford Fusion. The contact stated that after attempting to exit the vehicle, the interior driver side door handle fractured. As a result, the contact sustained a hand injury that required medical attention. The vehicle was taken to the dealer where it was diagnosed that door handle needed to be replaced. The vehicle was repaired. On another occasion, the contact stated that while driving approximately 40 mph and attempting to avoid crashing into an animal in the road, the steering wheel seized without warning causing the contact to crash into the animal. A police report was filed and there were no injuries reported. The vehicle was not diagnosed but the body damage was repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. Updated 12/01/15
- High Point, NC, USA
The contact owns a 2012 Ford Fusion. While driving at approximately 10 mph, the power service warning indicator illuminated. The contact stated that the steering lost all power. The vehicle was not taken in for diagnostic testing. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 38,000.
- Fort Pier, SD, USA
The contact owns a 2012 Ford Fusion. While the vehicle was idling, the power steering failure warning indicator illuminated on the instrument panel. The contact drove the vehicle home without any power steering assist. The contact was made aware of NHTSA campaign number: 15V340000 (steering). The contact reached out to the manufacturer who stated that the vehicle was equipped with the same defective part, but was manufactured in a different plant that was not covered by the recall. The vehicle was not repaired. The failure mileage was 100,000.
- Adrian, MI, USA
Power steering went out. Car is very hard to steer in manual mode. Ford will not pay to fix since this vehicle was built 1 week after recall build dates. It is the same problem that vehicles in the recall experience. The recall needs to be extended to include all 2012 Fusion.
- Broadview Heights, OH, USA
Just got my 2012 Ford Fusion 2 months ago from the lot and while driving it noticed that there was a clicking noise coming from the steering wheel when I turned in to a parking space.. thought it was a cv joint or bearing.. come to find out from mechanic that the steering rack and pinion need replaced and would be a 1,700 dollar fix.. very upset I took this to Ford where they pretty much told me they can not do anything for me as it is not covered under warranty. It really angers me seeing as how this is very common in all the Fusion I have read up on, and that this is an ongoing problem that Ford has not made right at all for any of the Fusion owners 10-14.. horrible. Do not feel like I should be making such a serious repair like a steering rack for a vehicle that is just 3 years old. Very disappointed and very much so interested in investigating more into the class action lawsuit filed upon Ford for this very problem. Knowing that the steering could go out at any time and possibly kill or seriously injure someone.
- Hazel Park , MI, USA
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 15V340000 (steering). The dealer performed the required inspection for the recall and advised that the software needed to be updated; however, the parts were not available to perform the repair. The manufacturer was contacted. The contact had not experienced the failure. The VIN was not available.
- Willmar , MN, USA
The contact owns a 2012 Ford Fusion. The contact stated that there was a sudden loss of power steering while in reverse. The steering wheel was difficult to turn left and right and the eps warning light illuminated. The steering wheel was extremely tight. The vehicle was to not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 15V340000 (steering). The manufacturer was notified of the failure. The failure mileage was not available.
- Lithonia, GA, USA
I was driving home on Saturday evening when without any warning the power steering went out and the words power steering assist fault came up. I was on a 3 lane street in the middle lane with heavy traffic and just barely avoided an accident. I was eventually able to pull off to the side and shut the car off. When I restarted it, the power steering came back, however, it happened again the next day and again tonight and now if I shut the car off and restart it the message remains and there is no power steering. I take care of my 2 year old granddaughter and will not take the chance to put her in the car. It is an accident waiting to happen. Updated 9/28/15
- Staten Island, NY, USA
While backing out of the driveway, the power steering assist fault illuminated on the dash and we lost all power steering. Steering was basically impossible at that point.tried shutting it down and restarted to no avail. Also the fault displayed toggled between power steering assist fault and service advancetrac. Took it to the dealer, they want 1600 bucks for a new steering rack. I tried to explain about the recall but they " claim " my VIN is not included. Ridiculous, come on Ford do people have to die for you to pay attention?
- Stratham, NH, USA
The contact owns a 2012 Ford Fusion. While driving 25 mph making a turn, the power steering malfunctioned and the power steering warning indicator illuminated. The vehicle was taken to the dealer, where it was confirmed that the power steering malfunctioned and the front end of the vehicle needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA campaign number: 15V340000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.
- Portales, NM, USA
The contact owns a 2012 Ford Fusion. When the contact turned the ignition, the power steering assist warning indicator illuminated and the vehicle lost power steering. The failure recurred on one occasion. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.
- Hulbert, OK, USA
Loss of power steering while driving 2 times
- Clifford Twp, PA, USA
Power steering failed while driving 2 times
- Clifford Twp, PA, USA
On 6-14-15 had just turned into a road when instrument panel rung and showed service advancetrac and service power steering. Was trying to get to a safe spot to park and it immediately rung and said service power steering now. The power steering went out and was impossible to drive. The car was towed to Ford dealership where they said the steering gear was to be replaced and Ford covered everything due to the recall. On 7-7-14 3 weeks and only 597 miles later the same problem happened, towed vehicle to Ford dealership where they said its showing the same codes as before but now the control arm bushings are needing replaced and it will cost $1,200 to fix and Ford is not covering anything. Cannot afford to have this fixed and shouldn't have to. This really needs to be checked into. I have read several of the complaints and it seems that there is a whole lot needs to be included in this recall than is. Too many people with the same problem. Sure hope no one gets hurt or killed for this to happen.
- Sunbright , TN, USA
The contact owns a 2012 Ford Fusion. While driving 5 mph, the steering wheel seized and the power steering warning light illuminated. The vehicle was taken to a dealer for diagnostic testing. The contact received notification of NHTSA campaign number: 15V340000 (steering); however, the technician stated that the power steering module codes did not show a failure and the vehicle was unable to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.
- Louisville , KY, USA
Power steering stopped working on highway exit ramp. Narrowly avoided hitting guardrail. "power steering assist fault" and "service advancetrac" errors appeared. Used manual steering to get home. Started car the next day, and the ps was working and no errors were displayed. Used code reader, but no error codes found.
- Homeworth, OH, USA
I experienced complete power steering failure while vehicle in motion approaching curve in road. This was a very scary incident ! nearly crashed head on with a motorcycle. Still next day, no power steering. Car has only a little over 10,000 miles and its three years old. I am afraid to drive this car fearing serious accident potential. When contacting local Ford dealership to inquire about a possible recall issue, they deny any knowledge of steering problems with the Ford Fusion.
- Columbus, MI, USA
- Shelbyville, TN, USA