While backing out of the driveway, the power steering assist fault illuminated on the dash and we lost all power steering. Steering was basically impossible at that point.tried shutting it down and restarted to no avail. Also the fault displayed toggled between power steering assist fault and service advancetrac. Took it to the dealer, they want 1600 bucks for a new steering rack. I tried to explain about the recall but they " claim " my VIN is not included. Ridiculous, come on Ford do people have to die for you to pay attention?

- Stratham, NH, USA

The contact owns a 2012 Ford Fusion. While driving 25 mph making a turn, the power steering malfunctioned and the power steering warning indicator illuminated. The vehicle was taken to the dealer, where it was confirmed that the power steering malfunctioned and the front end of the vehicle needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA campaign number: 15V340000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.

- Portales, NM, USA

The contact owns a 2012 Ford Fusion. When the contact turned the ignition, the power steering assist warning indicator illuminated and the vehicle lost power steering. The failure recurred on one occasion. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.

- Hulbert, OK, USA

Loss of power steering while driving 2 times

- Clifford Twp, PA, USA

Power steering failed while driving 2 times

- Clifford Twp, PA, USA

On 6-14-15 had just turned into a road when instrument panel rung and showed service advancetrac and service power steering. Was trying to get to a safe spot to park and it immediately rung and said service power steering now. The power steering went out and was impossible to drive. The car was towed to Ford dealership where they said the steering gear was to be replaced and Ford covered everything due to the recall. On 7-7-14 3 weeks and only 597 miles later the same problem happened, towed vehicle to Ford dealership where they said its showing the same codes as before but now the control arm bushings are needing replaced and it will cost $1,200 to fix and Ford is not covering anything. Cannot afford to have this fixed and shouldn't have to. This really needs to be checked into. I have read several of the complaints and it seems that there is a whole lot needs to be included in this recall than is. Too many people with the same problem. Sure hope no one gets hurt or killed for this to happen.

- Sunbright , TN, USA

The contact owns a 2012 Ford Fusion. While driving 5 mph, the steering wheel seized and the power steering warning light illuminated. The vehicle was taken to a dealer for diagnostic testing. The contact received notification of NHTSA campaign number: 15V340000 (steering); however, the technician stated that the power steering module codes did not show a failure and the vehicle was unable to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.

- Louisville , KY, USA

Power steering stopped working on highway exit ramp. Narrowly avoided hitting guardrail. "power steering assist fault" and "service advancetrac" errors appeared. Used manual steering to get home. Started car the next day, and the ps was working and no errors were displayed. Used code reader, but no error codes found.

- Homeworth, OH, USA

I experienced complete power steering failure while vehicle in motion approaching curve in road. This was a very scary incident ! nearly crashed head on with a motorcycle. Still next day, no power steering. Car has only a little over 10,000 miles and its three years old. I am afraid to drive this car fearing serious accident potential. When contacting local Ford dealership to inquire about a possible recall issue, they deny any knowledge of steering problems with the Ford Fusion.

- Columbus, MI, USA

The contact owns a 2012 Ford Fusion. While making a left turn at 35 mph, the steering wheel seized. The power steering default was displayed across the message board. The vehicle was taken to a dealer. The contact was unsure about what part needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V340000 ( steering). The failure mileage was unknown. The VIN was unavailable.

- Inglewood, CO, USA

As I was making a right hand turn the steering locked. I stopped in the middle of the road and couldn't steer the car. Came very close to getting hit by oncoming cars. Eventually was able to maneuver to the side of the road. The advancetrac warning was on and power steering. After I turned off the engine it went away and got back to normal. This is the second time it happened though. Today I stopped at metro Ford in raynham MA and asked if they knew about this problem. The only answer was that I should make an appointment. Now looking online I see this has been a problem for several model years. Is there any word from Ford?

- Taunton, MA, USA

In the middle of a left turn, in heavy traffic, my car suddenly lost power steering. The power steering remained inoperable to my destination.

- Norfolk, VA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 70 mph, the vehicle became difficult to maneuver without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000. The VIN was unavailable.

- Pittsburgh, PA, USA

While driving car warning indicator on cluster flashed "service advance track now, but car continued to drive fine. Parked car at store and upon return and starting of car pulled out of parking lot and had no power steering almost impossible to steer car at this point, then warning on dash displayed "service power steering now", and "service advanced trak now". was able to get car to dealer, but as of today 7/2/2015 the dealer has not been able to fix it. And has stated over the last week and a half that parts have been ordered and may be in any day, but can not provide a time frame for the parts or the fix.

- Austin, TX, USA

The contact owns a 2012 Ford Fusion. While driving at 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The service power steering was displayed across the message board. The vehicle was taken to an independent mechanic where it was diagnosed that the pinion rack needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 70,000. Updated 09/25/15 updated 11/03/2017

- Michigan City , IN, USA

The contact owns a 2012 Ford Fusion. The vehicle was included in NHTSA campaign number: 15V340000 (steering), but the contact had not received a recall notification from the manufacturer. The contact stated that the power steering warning lamp illuminated and the steering wheel was extremely difficult to turn left and right. The contact had to apply force to turn the steering wheel. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.

- Sanford, NC, USA

The contact owns a 2012 Ford Fusion. The contact received a recall notice for the steering; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The NHTSA campaign number was unknown.

- Waldorf, MD, USA

Was driving home and came to a stop and the peer steering went out. It came difficult to steer there was a child in the vehicle didn't even feel safe with child in the car had some pick the child up.

- Birmingham , AL, USA

I had been noticing some irregular noises coming from the front suspension of my 2012 Ford Fusion, this is my wife's primary vehicle so I was concerned about her and the kids safety. I took the car to my local mechanic thinking it just needed alignment or a possible tie rod issue....unfortunately that was not the case. My mechanic explained and showed the problem to me ( I myself do mechanic work so he always shows me what he found). It seems the entire rack and pinion assembly was needing to be replaced, and in addition the movement of the said faulty rack had caused wear in the outer drive shaft and lower control arms. Total cost to repair, $2,245! this is a crime!!! the car is three years old, and moderate mileage. Again, I have pretty good mechanical knowledge, in 30 years I have never seen or heard of a rack and pinion assembly failing in such a short period of time, heck brake pads last longer than that! Ford needs to step up and fix this problem as I have found thousands of Fusion owners have had the same problem. I would even consider paying the labor costs if they provided the needed parts...do something Ford, lives are at stake!

- Lumberton , TX, USA

The contact owns a 2012 Ford Fusion. When shifting into reverse or drive, the steering wheel seized. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000.

- Dearborn, MI, USA