10.0
really awful- Crashes / Fires:
- 45 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 69,780 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10 mph, the power steering seized and the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the complete power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000. The VIN was not available.
- Baumont, TX, USA
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 10 mph, the check engine and the power steering warning lights illuminated. As a result, the contact had to use excessive force to maneuver the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,000.
- Raleigh, NC, USA
The contact owns a 2012 Ford Fusion. While driving at various speeds, the power steering would suddenly malfunction causing the steering wheel to become very difficult to turn. The contact indicated that the failure was intermittent and a warning message was present indicating "steering failure". the vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 60,000.
- Carlsbad, CA, USA
Initially the Ford Fusion 2012 would not start. Towed to sawgrass Ford dealer & they fixed it. No mention that it was a recall to fix the throttle body. Our mechanic told us. Repaired car driven home and next day driving at 50 mph the power steering failed. Pulled over, restarted and continued driving to our mechanic without power steering. He advised the dealer should fix this. They refused. We tried to trade in for a Focus. Refused. Wanted $2000 to fix problem. Sold to car max & will never return to a Ford again.
- Weston, FL, USA
The electronic power assisted steering (epas) system failed. This has happened several times and I was able to pull over and restart the vehicle. After restarting the vehicle, it was fine to drive because the system reboot. On February 21, 2015, the epas would not reboot and I could not steer the vehicle. This could have resulted in a serious accident.
- Webster, TX, USA
The contact owns a 2012 Ford Fusion. The contact stated that while making a right turn at approximately 5 mph, the steering became difficult to maneuver as the advance track and the service power steering warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000. The VIN was not available.
- Jewett, OH, USA
I stopped at the gas station and got back in my car after getting gas and drove out of the gas station parking lot when my steering wheel became very hard to steer and a few seconds later the advancetrac light came on and remained on the entire drive home, as well as the wheel was very difficult to turn and very scary. I have read about many others with this same complaint online and am wondering why this has not been recalled. This is very dangerous.
- Rowlett, TX, USA
Power steering on my Ford Fusion 2012 failed - I was on a highway off ramp and almost got into a crash as a result. I have contacted Ford several times about the issue, they seem not to care. Please help and look in to this before I actually get into a crash as a result of the powertrac steering failing. I have seen from online reports that many other people have this problem. This is now the sixth time this happened.
- Menlo Park, CA, USA
I was driving on a highway traveling around 65 mph when suddenly a warning light came on saying "power steering assist fault" and the steering wheel became hard turn. I managed to get out of the highway and drove home on streets with very difficult and hard to steer. I since contacted Ford dealer for probably there has been a recall on the problem, but they stated there is not and since my car is no longer under warranty I need to paid for repairs. I believe this issue should be consider for a recall, since the problem happened while I was driving and I easily could had been involved in automobile accident.
- Fontana, CA, USA
While driving the power steering stopped working.
- Glen Ellyn, IL, USA
While driving advancetrac warning came on along with service power steering soon warning. I drove approx 5 more miles before I got to work. When I left work in the morning, there was no power steering in the car. I had the car repaired (dealership said the system needed reset) on Friday the 16th and the problem recurred on the 20th. I was then told the vehicle would need a new part. I had the car serviced on 1/29/15 and within 5 minutes of leaving the garage, the warning lights were back and the power steering failed. I am currently working with the dealership to get the issue resolved.
- Uniontown, PA, USA
Front passenger tire was low and drove the car 1.75 miles to service station to fill up. During the drive warning messages turned on - service advancetrac & service power steering soon. After stopping the at a store and restarting the car, new messages turned on - service advancetrac & service power steering now. The power steering then turned off and the car was extremely difficult to control. Fortunately, the car was not in a turn or another steering intensive maneuver.
- Augusta, GA, USA
Driving power steering service light came on steering became hard couldn't turn wheel hit a snow mound damaged front bumper.
- Aurora, OH, USA
The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the power steering warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.
- Maxton , NC, USA
While driving my 2012 Ford Fusion my power steering went out causing me to lose control of the vehicle while I was turning causing me to side swipe my door against a pole.
- Nashville, TN, USA
Car was driving fine no problems day before. Get up to take child to school start car, says service power steering soon, service advance track soon. Drop child off (less than 5 miles away), go back home park car, go to leave for work (same day) start car again now says service power steering now. Can hardly turn the wheel. Can't drive it like this to dangerous.
- Taylorsville , KY, USA
Turning onto a main highway, power steering went out. Was unable to make the turn, worked very hard to avoid traffic coming from both sides. Steering wheel would not turn. Wound up crashing into a stoplight. Took car to Ford dealer. Said electrical problem and they reset power steering. Drove car home. 12 hours later, on my way to work in the morning, check steering light came on and power steering went out immediately. At Ford dealership now for yet another diagnosis. Extremely dangerous situation.
- Eagan, MN, USA
The contact owns a 2012 Ford Fusion. After starting the vehicle, the transmission was shifted into reverse and the steering wheel became difficult to turn. The service power steering now warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 71,444.
- San Antonio, TX, USA
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 35 mph, the steering became difficult to maneuver and the power steering assist warning light illuminated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 94,000....updated 02/11/15
- Hyattsville , MD, USA
- Las Vegas, NV, USA