The contact owns a 2012 Ford Fusion. The contact stated while driving at high speeds the vehicle shut off, restarted, and shut off again. The contact was able to drive, but the vehicle shut off. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the warranty had expired. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

- Tacoma, WA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, he noticed that the steering wheel was not operating as needed. The contact stated that as he slowed down, the steering wheel became significantly difficult to steer. The steering failure warning light was illuminated. The contact was able to pull to the side of the road, where he inspected the vehicle. The contact was able to continue driving by using physical strength to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired, and the power steering control module (PSCM) was reprogrammed. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 139,000.

- Sparta, WI, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering function was inoperable. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with power steering gear failure. The contact was informed that the power steering gear electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 95,530.

- New Richmond, WI, USA

The contact owns a 2012 Ford Fusion. The contact stated that on three separate occasions the power steering failed to operate as needed while driving. After the first failure the vehicle was serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure occurred. The vehicle was then taken to an independent mechanic where the steering column was repaired out of pocket. Recently, the contact stated while driving 35 MPH, the "Service Power Steering" message displayed on the instrument panel. The contact was able to drive the vehicle home where the vehicle remained in her possession. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The contact stated the power steering issue was due to the rack & pinion and having a mechanic fix the problem again, out of pocket, as the warranty for the power steering recall performed in 2017 has somehow expired, according to Ford.

- Greenville, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated that on two separate occasions, the steering locked up with the power steering malfunction message displayed. After the second failure, the contact had the vehicle towed to the dealer to be diagnosed. The dealer confirmed that the power steering had failed and needed to be repaired. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

- Buckeye, AZ, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The contact coasted into a gas station and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 162,000.

- Parma, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. The power steering assist warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to drive back to the nearby residence by using physical strength to steer the vehicle. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 235,440.

- Forest Hill, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the "Service Power Steering Now-?? message was displayed. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 125,000.

- Dallas, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 5 MPH, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 15V34000 (Steering). The failure mileage was 127,541.

- Bossier City, LA, USA

It is hard for me to steer my steering wheel. It keeps saying service power steering. This is dangerous.

- Philadelphia , PA, USA

+Consistent with Safety Recall 15S18 and program code 15N01 - Integrated Controller for the Power Steering Gear failed. This caused power steering assist and traction control to be inoperative. The problem started intermittently at about 93,000 miles and 11 years of age - but then became constant by 95,600 miles. +The problem made the steering wheel very difficult to turn. Vehicle was unsafe to drive, particularly at lower speeds or with a driver of average upper body strength. It would have been very difficult to steer away from a pedestrian, animal, vehicle, or obstacle - had one suddenly moved into the path of the vehicle. This increased the chance of death/injury and/or property damage when operating the vehicle. +Noted Safety Recall only provided limited extended warranty coverage - which had expired (due to age, but not miles). +Repair was exceptionally expensive due to the Power Steering Control Module (PSCM) being integrated with the Steering Gear, and the Steering Gear being integrated with the entire rack and pinion assembly. Diagnostic and Repair total was $2,690.15. I considered taking the risk vs. repairing the vehicle due to the high cost. +Vehicle was diagnosed and serviced at a Ford Dealer and Independent Repair Shop. Representatives at both shops mentioned that this is a very common problem with this vehicle. The Dealer escalated to Ford Corporate to obtain an extension of the Safety Recall coverage, but was denied. I did the same and was also denied. Vehicle: 2012 Ford Fusion Miles: 95,600 Purchase Date: 9/2011 Logged DTC codes: C1277-20 C1277-E0

- San Antonio, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she stopped and parked the vehicle at the local grocery store. The contact stated that when his wife restarted the vehicle and shifted into drive, she became aware that the vehicle had lost power steering functionality. The contact stated that his wife shifted the gear shifter back into park and turned off the vehicle; however, when the vehicle was restarted and shifted into drive, the power steering was operable. The contact's wife was able to safely drive the vehicle to the residence. The vehicle was taken to the dealer, and the dealer informed the contact that the power steering control module would be reprogrammed to resolve the failure; however, there was no guarantee that the failure would be fixed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

- Belleville, IL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the steering wheel became stiff and difficult while maneuvering the vehicle. The contact-??s son veered to the side road and notified him. The contact was able to safely navigate the vehicle to the dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle had not yet been repaired. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure and the contact was informed that the Warranty had expired. The failure mileage was approximately 130,000.

- Geneva, IL, USA

Power steering assist fault would flash, steering locked up. Every few weeks for past couple years. Started grinding hard to turn Service power steering now light, steering completely locked. Almost wrecked numerous times. Started in 2021. Ford claimed they had no idea why. No check engine light ever. Finally locked up completely in July this year.car has maybe 127000 miles.

- Waveland, MS, USA

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, upon start-up, the steering wheel became firm and difficult to maneuver. The contact stated that the -??Power Steering Service Now-?? message was displayed on the instrument panel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously covered under the Customer Satisfaction Program: 13N03 and advised to call the NHTSA Hotline. The failure mileage was approximately 205,000. The VIN was unavailable.

- Glassboro, NJ, USA

While driving the vehicle the power steering suddenly stopped working. There was no warning or indication of an issue with the power steering. This happened while traveling at 45-50 MPH so was able to safely maneuver the vehicle to a safe area. Searched on Ford website for recalls and there is an EPAS repair for the steering. I brought the vehicle to the dealership for the repair, but was informed the repair has expired and they will not repair it.

- Oviedo, FL, USA

Upon starting the vehicle, the power steering assist fault message was displayed and the steering wheel was stiff and dificultt to turn.The vehicle was taken to a repair shop where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. I was told that th There was a recall on power-steering for 2012 Ford Fusions, but my VIN has not been included, which was confirmed after a call to FORD. Also they told me Is not covered under the extended warranty coverage since It Is a 2012 modelo however the mileage on my car Is 117307

- Mesa, AZ, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 65 MPH, the steering wheel seized and became inoperable. The contact shifted into neutral (N) and veered to the shoulder of the road. The vehicle was towed to the dealer, where it was diagnosed that the steering column had failed and needed to be replaced; however, the vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V3400 (Steering); however, the contact was informed by the dealer and the manufacturer that the VIN was not included in the recall. The manufacturer was?made aware of the failure, but no assistance was provided. The failure mileage was approximately 190,000.

- North Salem, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while making a turn from a complete stop at the traffic light, the steering wheel was stiff and difficult to turn. The message "Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 153,000.

- Middletown, CT, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 35-40 MPH, the message "Service Power Steering Now" was displayed. The contact stated that upon driving into a parking lot, the vehicle lost power steering functionality. The contact used physical force to drive into a parking space. The contact turned off the vehicle and disconnected the battery; however, the failure persisted after the vehicle was restarted. The vehicle was towed to the dealer to be diagnosed. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 143,000.

- Kennewick, WA, USA