The contact owns a 2012 Ford Fusion. The contact stated that while her father was driving at an undisclosed speed, the steering wheel seized. Additionally, the power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

- Middletown, CT, USA

Power steering turns off when you go above a certain speed and the service advance power steering comes on.

- Haverhill, MA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 70 MPH, the power steering warning light illuminated. The contact attempted to steer the vehicle off the highway and became aware that the vehicle had lost power steering functionality. The contact pulled of the roadway and shifted to park(P). The contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been repaired. The contact reported that in January 2022 he had a Power Steering Control Module software update performed through NHTSA Campaign Number: 15V340000 (Steering) by a local dealer. The manufacturer had not been informed of the failure. The failure mileage was 155,713.

- Fairmont, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the service advance-trac and power steering assist messages were displayed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 157,000.

- Augusta, GA, USA

The steering has been locking up for 3 years on and off, a few times a month. I would get a 'power steering assist fault message and had to turn off the ignition while driving almost wreaking. Now it's locked up and says 'service power steering now.'

- Waveland, MS, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact heard a grinding sound in the steering wheel while making a left or right turn. The service power steering assist fault warning light was illuminated. The contact stated that the steering wheel seized. The contact then stated that she turned off and restarted the vehicle. The contact then stated that the -??Service Power Steering Assist Now-?? warning light illuminated and remained illuminated, and the steering wheel seized. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,000.

- Waveland, MS, USA

I got in my car one morning and started it and tried to pull off. My tires would not turn and I saw that the "service power steering now" and "airbag" message on my dashboard.

- Los Angeles, CA, USA

The power-steering failed, and it is available for inspection upon request. Without power-steering my reaction time decreased and I was unable to properly steer my car, which is a safety risk for myself and others. The vehicle has not yet been inspected. There was a recall on power-steering for 2012 Ford Fusions, but my VIN has not been included, which was confirmed after a call to FORD. Yes, they appeared the day of the incident, and a picture of message is attached below of what appears on the dashboard.

- Keller , TX, USA

My 2012 Ford Fusion power steering was recalled back in 2015 and was repaired with no charge. The power steering has again lost power steering for the 4th time. The experience has been frustrating ! In the past, if I turned the car off and back on the power steering would be restored. Well now it-??s not coming back at all! Is there another recall on the power steering, that I don-??t know about ? Thank you

- Hayward , CA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. Additionally, the steering wheel became firm, and the steering wheel seized. The vehicle was towed to an independent mechanic, who informed the contact about NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 238,000.

- Yorktown, VA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving approximately 20 MPH, the "Service Power Steering" message was displayed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The failure mileage was 160,000.

- Oak Forest, IL, USA

power steering locked up on the vehicle, fixed with key cycle

- Oak Forest, IL, USA

We had to take our 2012 Ford Fusion on vacation from Kansas to Florida from May 26 to June 2, 2023. As we were preparing to drive the 1016 miles home, we suddenly had no power steering and the display in the car display read, "Service Power Steering Now". After checking that it wouldn't cause any problems to drive, we drove it home without power steering. After doing some research online, I found that there was a recall for the power steering, but my car wasn't covered. Today I contacted my local Ford dealership (Laird Noller Ford of Topeka, KS and spoke with Joaquin) who confirmed my car wasn't covered. They recommended I contact Ford Motor Company, which I did. The girl I spoke with just told me to get the car repaired and they would reimburse me should they ever institute a recall. With the car beign a 2012 and only having 124,000 miles, I feel this should not be happening and that Ford Motor Company should do a better job at taking care of customer concerns; particularly when it's a safety issue such as this.

- Topeka, KS, USA

Hit a bump and the Service Power Steering light came on but power steering was working. Shut the car off momentarily. When it was restarted there was no power steering. Car does have electic power steering pump.

- Center Point , IA, USA

When driving, the vehicle lost power steering. After cycling the key as recommended, the power steering has not reengaged. This vehicle cannot be driven due to power steering. This going out when driving is a safety concern as it could cause accidents, injury and even death. The vehicle now displays SERVICE POWER STEERING NOW.

- Oak Forest, IL, USA

Was driving my Ford Fusion and it said -??steering fault-?? in my info center on the dashboard and luckily it happened while I was turning into onto my road about to pull in my driveway-?? as soon as I turned into my driveway my steering completely locked up-??I contacted ford and they told me there was a recall on the steering module but my module was updated back in 2015 but if there is a safety recall on the part what will a update do?? Obviously nothing the module is still known to go bad and mine did and ford is telling me that the recall expired last year (10yrs from the manufacture date) how is this safe? A recall is a recall especially a safety recall..if I was on the highway I could or someone else could of been hurt or worst-?? this is my 2nd complaint on this issue and I haven-??t heard anything back -??I shouldn-??t have to spend 1500$ to fix something that should of been replaced under a recall

- Rochester, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who performed an unknown repair; however, the failure recurred. The independent mechanic then determined that the vehicle needed an alignment. The vehicle was not repaired. Upon investigation, the contact became aware that the VIN was included in NHTSA Campaign Number: 15V340000 (Steering) however, the contact had not received the recall notification. The manufacturer was made aware of the failure and declined to perform the recall repair due to the age of the vehicle and the mileage exceeding 100,000. The failure mileage was approximately 154,000.

- Oxford, MA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the Electric Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 98,000.

- Durham, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated when first starting the vehicle the power steering would not be functioning. The contact stated that he would turn the vehicle off and on and the steering would regain functionality. The contact stated that the "power steering control module" warning light was illuminated. The failure had been intermittent but had eventually completely failed. The contact had not taken the vehicle to a local dealer The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The contact had researched on the manufacturer web site and related the failure to Customer Satisfaction Program: 15N01 EPAS Steering Efforts (Steering). The failure mileage was approximately 95,000.

- Annapolis, MD, USA

While drive the power steering went out with no warning,

- Tuscaloosa , AL, USA