10.0

really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles

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« Read the previous 20 complaints

problem #174

May 142018

Fusion

  • miles
Coolant recall 17V209000- states if the Ford engine could crack and leak oil if overheated due to the engine being low in coolant. I took my car in to get repaired and 3 weeks later my car had these exact symptoms. Ford is claiming the responsibility is not theirs. The crack in the cylinder head led to the engine becoming worn. So now a new engine is needed in a car 5 years old.

- Pittsburgh, PA, USA

problem #173

Jul 142018

Fusion

  • 75,000 miles
Poorly designed seal around back-up camera housing allows moisture into housing, sends faulty signal to engine when vehicle is started and shifted to reverse ultimately shutting down the engine. This does not happen 100% of time, but it is concerning. Usually occurs during/after rain, snow, or high humidity days. This design flaw also disables the brakes, emergency brake, and power steering. Vehicle does not turn on right away and starter continuously clicks until vehicle computer responds to start, key faub is the only way I have been able to start the vehicle after this event occurs. Sometimes the computer gets so jammed up that I must completely disconnect the battery and hard restart the computer. When the issue occurs the vehicle cannot be stopped and will continuously move backwards until it stops on its own, it hits something, or the vehicle can be started again. This did happen to me while I was parked on a slight incline and my car stopped after it rolled in to a parked car, luckily no damage occured. As someone who used to be an airbag design engineer I definitely believe this to be a safety issue. A mechanic at the Ford dealership I bought the vehicle from informed me that this issue is known to Ford(he found the information on how to diagnose, repair, and what parts to buy in the repair database) and I called Ford to confirm that they do know this issue. Ford informed me that they do know of the issue, but it is not a safety concern. This issue costs over $800 to fix at a dealership. My extended warrenty won't cover the cost of the repair because it is considered "water damage"

- Edmond, OK, USA

problem #172

Jun 132018

Fusion

  • 120,000 miles
The contact owns a 2013 Ford Fusion. While driving 25 mph, an abnormal knocking noise was heard coming from the engine. There were no warning indicators illuminated. The contact stated that the engine was previously repaired due to an engine fire. The vehicle was taken to the dealer (timberland Ford, 2441 S byron butler pkwy, perry, fl 32348, (850)-584-6178) for diagnostic testing and repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was 120,000.

- Perry, FL, USA

problem #171

Feb 072018

Fusion

  • 70,000 miles
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was taken to ancira Eagle pass Ford Chrysler Dodge Jeep Ram (4039 adams cir, Eagle pass, tx 78852, (877) 815-2753) where it was diagnosed that the vehicle had too much antifreeze. The vehicle was repaired. The contact stated that the failure recurred numerous times after the vehicle was serviced at the dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

- El Indio, TX, USA

problem #170

Jun 152018

Fusion 4-cyl

  • Automatic transmission
  • 147,000 miles
The contact owned a 2013 Ford Fusion. While driving at an unknown speed, the engine temperature warning indicator illuminated. The contact pulled the vehicle over to the shoulder of the road and it caught on fire from the engine compartment. The fire department was called and extinguished the fire. A police and a fire report were filed. There were no injuries sustained. The vehicle was towed to a salvage yard and deemed a total loss. The vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling), but the contact was never notified of the recall. The dealer and manufacturer were not notified of the failure. The failure mileage was 147,000. - (recall related incident)

- Spencer, MA, USA

problem #169

Dec 052017

Fusion

  • miles
The contact owns a 2013 Ford Fusion. The contact stated that there was a coolant leak and the engine kept overheating. The dealer (fred beans Ford of newtown, 10 N sycamore St, newtown, pa 18940, (215) 968-3806) installed a sensor and replaced the coolant reservoir tank; however, the remedy failed to provide a permanent solution. The contact stated that the vehicle stalled and the coolant warning indicator was still flashing. Several independent mechanics diagnosed the vehicle, but was unable to provide a specific diagnosis. The manufacturer indicated that there was no recall for the vehicle and advised the contact to take the vehicle back to the dealer for servicing. The failure mileage was not available.

- Newtown, PA, USA

problem #168

May 312018

Fusion

  • 52,000 miles
My car stalled while stopped at a light 2 days in a row. Received a "transmission not in park" error message.

- Providence, RI, USA

problem #167

May 272018

Fusion

  • 123,000 miles
The contact owns a 2013 Ford Fusion. While driving approximately 55 mph with the air conditioner activated, the vehicle stalled without warning. Also, when depressing the accelerator pedal, it became difficult to depress. The contact was able to coast the vehicle to the side of the road. The contact powered off the engine and the vehicle failed to restart. Also, when the air conditioner was turned off, the vehicle restarted and was able to operate normally. The failure recurred twice when the air conditioner was in use. The vehicle was taken to phil long Ford of denver (7887 w tufts ave, denver, co 80123, (855) 981-0291) where it was diagnosed that a transmission flush was needed. The vehicle was repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 123,000.

- Denver, CO, USA

problem #166

May 132018

Fusion

  • 98,000 miles
The contact owns a 2013 Ford Fusion. While driving 60 mph or more with the cruise control engaged, a wrench warning indicator illuminated and the vehicle lost power. The contact stated that the vehicle was serviced at an unknown local dealer per NHTSA campaign number: 17V209000 (engine and engine cooling), but the failure persisted after the recall repair. The vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 98,000.

- Bella Vista, AR, USA

problem #165

May 132018

Fusion

  • 97,000 miles
There is an open recall on the car's cooling system that can cause the car to over heat and catch fire, this is what happened. My daughter was at a friends house most of the night. She got into the car to come home. She got three to four miles or so out of town when it started to over heat. Being that she just left she pulled over and turned around to go back. With in seconds of turning around the car's warning light came on and she pulled to the side of the road. Being out in the country alone she called 911. 911 dispatch sent a officer and a tow truck to assist her. Before the officer and the tow truck arrived her friend showed up. She called 911 and told them that help had arrived. They got into the truck to go get water and let the car cool down when out of now where there was an explosion and the car was fully engulfed in flames. This was just a few min after she had gotten out of the car to get into her friends truck. By this time a passer by stopped and saw the car on fire and called 911 again for help. The car is a total loss. Thankfully my daughter was not hurt, however had help not arrived when it did she would have been killed. I called the Ford customer service number the next day to file a complaint. They where very rude and didn't offer much help. He even asked me what I thought they should do about it. I told them since this was an open recall they should be held liable for the car. I was told they would have to get back with me. As of yet I have not received a call or letter from them. This is a very serious problem and any one with this type of car should stop driving it.

- Graham, TX, USA

problem #164

Apr 202018

Fusion

  • miles
The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 17V209000 (engine and engine cooling). The contact stated that the part was not available within a reasonable time frame to receive a recall repair. In addition, the vehicle kept overheating and stalling. The contact had to coast the vehicle to the side of the road due to the failure. The vehicle was taken to two different independent mechanics where it was diagnosed that the water pump needed to be replaced. The dealer (bob hurley Ford, 745 West 51st, tulsa, ok 74107, 918-445-6700) stated that the part was unavailable and did not know when it would arrive. The dealer did not diagnose the failure. The manufacturer was not notified. The failure mileage was not available. VIN tool confirms parts not available.

- Tulsa, OK, USA

problem #163

Sep 012017

Fusion

  • 10 miles
Takata recall check engine light came on about 10 months ago and vehicle overheats from time to time. Retrieved code from obdii P26B7 and took the vehicle to my nearest dealer where they said they were aware there was a recall in regards to that issue but they couldt fix it.

- Bakersfield, CA, USA

problem #162

Apr 202018

Fusion

  • 94,000 miles
The car caught on fire while I was driving. I had enough time to get out before the total car was engulfed in flames. It was totally destroyed.

- Prattville, AL, USA

problem #161

May 012018

Fusion

  • 86,000 miles
The contact owns a 2013 Ford Fusion. While driving 15 mph, the vehicle stalled. The contact stated that the failure occurred numerous times. When the failure occurred, the contact shifted into park and the vehicle was able to restart on the first attempt. The contact called greenwood Ford Lincoln at(270) 843-9041 (3075 scottsville rd, bowling green, ky 421040) and was informed of no recalls on the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 86,000.

- Glasgow, KY, USA

problem #160

Apr 052018

Fusion

  • miles
The contact owns a 2013 Ford Fusion. The contact stated that the warning indicator illuminated for the coolant temperature, which was increasing. The vehicle failed to accelerate above 5 mph. The contact stated that the engine was turned off and restarted, but the vehicle failed to accelerate. The vehicle was towed to the dealer (hollingsworth richards Ford, 778 Florida blvd, baton rouge, la 70806, (225) 927-5555) where it was previously serviced per NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was unsure if the remedy caused the failures because the vehicle had no failures prior to the recall remedy. The contact also mentioned that the vehicle was included in extended warranty campaign number: 14N02 (ABS vehicle speed signal related communication loss that disables obdii system monitors). The contact stated that the vehicle had been at the dealer for over a week without diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was not available.

- Baton Rogue, LA, USA

problem #159

Apr 192018

Fusion 4-cyl

  • 28,221 miles
The contact owns a 2013 Ford Fusion. While driving various speeds, the steering wheel seized and the check engine indicator illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer. The dealer was not called. The failure was not diagnosed or repaired. The failure mileage was 28,221.

- Toledo, OH, USA

problem #158

Apr 032018

Fusion

  • 92,520 miles
The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the contact was alerted by someone that smoke was noticed from the rear of his vehicle. There was no warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. The contact opened the hood and saw flames towards the back of the engine compartment. The contact extinguished the fire. The vehicle was driven to a grocery store parking lot where the fire restarted. The contact called the fire department, but the fire extinguished on its own by the time the fire department arrived. A fire report was not filed. The vehicle was towed to the contact's residence. The contact called the huntington beach Ford dealer at 714-842-6611 (located at 18255 beach blvd, huntington beach, ca 92648) and was informed that the technician would call him back. The manufacturer was not made aware of the failure. The failure was not diagnosed or repaired. The contact mentioned receiving notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The failure mileage was approximately 92,520. VIN tool confirms parts not available.

- Huntington Beach, CA, USA

problem #157

Feb 022018

Fusion

  • miles
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autofair Ford in haverhill, Massachusetts was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Merrimac, MA, USA

problem #156

Mar 312018

Fusion

  • miles
It reads in the warning section I was over heating than the engine light came on. And it won't keep idle when I fill it up with gas I have to set for 10 to 15 mins before it will keep idle for me to drive

- Lumberton, NC, USA

problem #155

Mar 192018

Fusion

  • 110,346 miles
My vehicle has begun to stall out. It can happen at any random time while driving, while stopped, or while pulling out into traffic. I had my car towed to the shop this week and of course they say they couldn't get it to duplicate the issue. They replaced the fuel pressure sensor and it did not fix the issue!! my check engine light randomly goes off and on but when plugged in it isn't pulling any codes. I have a son and I live in memphis, tn and this is very dangerous. It is not only putting my life in danger but also my son's life as well as other drivers. I am literally scared to drive anywhere with my son in the vehicle out of fear my car is going to die and I am going to end up in a horrible crash! I know I am not the only one dealing with this issue. I have seen tons more online complaining about the same issue! unhappy with Ford and my vehicle at this point is an understatement. This needs to be fixed before someone ends up severely injured or dead!!!!!!!!!!!!!!!!!!!!!!!!

- Memphis, TN, USA

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