10.0

really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #194

Oct 102018

Fusion

  • 105,856 miles
Vehicle was apart one of many recalls, had fixed, same issues arised and had another recall, took back in and now Ford is stating we need a new engine but wont be covered under the recall. The recall had issues with the engine and leaking into a colander which is the same issue we are having now, but they wont replace it unless we buy a whole new engine out of pocket. The only reason we knew of any recalls was because the first time my husbands car overheated, towed it to Ford and the pulled up at least 6 or 7 recalls needing to be fixed. We were never notified of them all. We have had nothing but issues with the recalls and it all did a temporary fix that lead to more issues.

- Edgerton, KS, USA

problem #193

Nov 022018

Fusion

  • 120,000 miles
The contact owns a 2013 Ford Fusion. While the vehicle was at a complete stop, it failed to accelerate. The contact was able to move the vehicle onto the road shoulder with the assistance of a police officer. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The contact stated that the gear shift failed and did not engage into drive, park, reverse, or neutral. The contact also stated that both rear doors and the front passenger door failed to latch. Also, the engine reserve hose failed and caused the engine to overheat. The vehicle was taken to an unknown dealer who replaced the door latches and the engine hose. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 17V210000 (latches/locks/linkages) and NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer did not assist with the repairs. The gear shift was not repaired. The approximate failure mileage was 120,000.

- Slidell, LA, USA

problem #192

Oct 312018

Fusion

  • 123,000 miles
While driving on 95 North from us 100 to palm coast parkway I started to smell coolant in the car started to overheat. The engine shut off I put it in neutral and coast until he came to a stop. Upon opening the hood I saw a 2 to 3 inch hole in the side of the hose going from the radiator to the engine.

- Palm Coast, FL, USA

problem #191

Sep 192018

Fusion

  • 50,000 miles
Our call had a recall, never got notice and the recall on this vehicle localized overheating my cylinder head to crack, result in fire in engine and this is what happened to our 2013 Ford Fusion

- Redding, CA, USA

problem #190

Jun 012018

Fusion

  • 0 miles
The contact owns a 2013 Ford Fusion. The contact stated that while her daughter was driving at unknown speeds, the vehicle stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided reference number: Cas 16162364. The failure mileage was unknown.

- Salisbury, MD, USA

problem #189

Mar 282018

Fusion

  • 109,000 miles
The contact owns a 2013 Ford Fusion. While driving at any speed, the vehicle overheated and the "coolant low" indicator illuminated. The vehicle was taken to thomasville Ford Lincoln (located at 1515 E jackson St, thomasville, ga 31792, (229) 379-3192) where it was diagnosed that there was an oil leak. The contact was referred to mitchell county Ford (229-336-9002, located at 231 us-19, camilla, ga 31730). The contact stated that the dealer did not take her call. The manufacturer was made aware of the failure and advised the contact to continue to call mitchell county Ford. The vehicle was not repaired. The failure mileage was approximately 109,000.

- Thomasville, GA, USA

problem #188

Oct 182018

Fusion

  • 38,000 miles
Ford Fusion recall - coolant leaks / engine overheating and fires I bought a 2013 Ford Fusion with 36,000 miles on it less than three months ago. This vehicle was included in the 2017 recall due to coolant leaks and engine overheating issues which have resulted in engine fires. The recall did not provide any repairs or replacements to the coolant system but instead installed a sensor intended to notify the driver when overheating was occurring and to shut down the car engine before a fire ignited. My car did get this sensor before I bought it and a pressure test was performed, however a coolant leak is still present and the vehicle did overheat to the point of engine and computer shut down. There is currently no long-term fix suggested by Ford or the dealership for this issue. The existing recall does not protect the driver or car occupants of imminent danger from engine fires or from property damage.

- Nyack, NY, USA

problem #187

Oct 012018

Fusion

  • 93,448 miles
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle failed to start after it was fueled. The contact had to make several attempts to start the vehicle. Also, the check engine indicator illuminated. The vehicle was taken to echelon Ford (4 S white horse pike, stratford, NJ 8084, (888) 439-2609) where it was diagnosed that the valve in the fueling system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 93,448.

- Lidenwold, NJ, USA

problem #186

Sep 272018

Fusion

  • 75,000 miles
My wife was driving home in madison Wisconsin in her 2013 Ford Fusion with the 1.6 L engine. The car had only been running for about five minutes when the engine coolant overtemp warning came on. She was already in the exit lane and pulled off the beltline and stopped at the base of the exit ramp at xxxxxxx tire and auto. She shut the car off and was getting out her cell phone to call me when a man pulled up alongside of her and told her 'lady you had better get out of your car because it is on fire.' The fire department station was only a block away and was immediately called while a couple of fire extinguishers from the tire and auto place were used on it. It did not help and the entire engine compartment including the hood, fenders, windshield and right front tire were completely burned up. A police and fire report was filled out. The car had a little over 75000 miles on it and had been regularly serviced. Over a year ago the engine coolant bypass solenoid was replaced at the Ford dealer in evansville wi. We never received word on the 2017 recall.

- Brooklyn, WI, USA

problem #185

Oct 052018

Fusion

  • 69,000 miles
Tamara recall my Ford Fusion make a 'frat' noise/sound that comes from the gas tank. When the noise starts the engine will narely idle and sometimes dies. It doesn't matter if the vehicle is being driven down the road or just sitting idling. One time I was pulling out from a stop sign when this noise started and the car died with oncoming traffic coming right at me. Other times it's just an annoyance an the engine runs fine. When I googled it I've noticed that several other Ford Fusion with the turbo engine have the same issue. This has been happening off and on again for a year and a half now. I have a link to a youtube video of another Ford Fusion with the turbo engine doing the same thing mine does. Thank you for looking into this issue! https://youtu.be/ag4ssmgfsgg

- Jonesborough, TN, USA

problem #184

Sep 232018

Fusion

  • 184,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was overheating and leaking antifreeze. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 184,000.

- Montgomery, AL, USA

problem #183

Sep 222018

Fusion

  • 188,599 miles
Coolant leakage and overheating happening to my car, when I turn on the air condition it goes directly into overheating status so I stop using my air condition.I work alot threw out the week and just yesterday I had to walk 6 miles to walmart.

- Montgomery, AL, USA

problem #182

Sep 242018

Fusion

  • miles
Car engine burned up out of nowhere

- Canton, MS, USA

problem #181

Sep 152018

Fusion

  • 78,000 miles
Runs rough; coolant detected in #3 cylinder; may have cracked head. If cracked head releases steam during operation, driver is driving blind. With no visibility. There were three recalls for this problem. Ford denies responsibility, advises I buy new engine.

- Lowell, MA, USA

problem #180

Aug 292018

Fusion 4-cyl

  • Automatic transmission
  • 71,000 miles
The contact owns a 2013 Ford Fusion. While driving various speeds, the check engine indicator illuminated. The contact also noticed that there was no antifreeze in the vehicle and no leaks. The contact called the dealer (crain Ford of little rock, 4601 colonel glenn plaza dr, little rock, ar 72212, (501)-358-4231) to schedule a diagnostic appointment. The vehicle was not repaired. The failure recurred. The manufacturer was made aware of the failure and did not assist. The failure mileage was 71,000. Consumer stated coolant container has slow leak/crack. Also, car would stall whenever engine gets hot. Updated 11/28/18

- Little Rock, AR, USA

problem #179

Aug 082018

Fusion

  • 115,000 miles
A letter was mailed to me on April 2017 informing me of safety recall 17S09. We have been in contact with our local dealership to have this inspected and repaired when parts became available. The special order for parts was not placed until 7/3/18. They have not come in yet, per our local dealership, and I have documentation of all of this. On Saturday 8/8/2018 the fire department was called to my residence to put out an engine compartment fire due to thisrecall issue. The engine started smoking as I pulled into my driveway with my 6 year old daughter in the car. No warning lights or engine overheating signals had alerted me. The fire escalated very quickly, and flames were seen coming drom under the hood and on the underside of the car. The vehicle is a total loss, and this has created a major financial hardship for our family.

- Brandenburg, KY, USA

problem #178

Aug 162018

Fusion

  • 100,000 miles
I was at a resteraunt drive through windo, placed my car in park. The car was in drive by the gear but the dash showed that it was still in park. The gear would move back and forth with ease but nothing was happening on dash the car even though I had placed it in drive it was obviously still in park. I could not move out of the drive through and it had to be shut down until I could get a tow. I had to take it to Ford and they told me that I needed to replace the shift cable to the transmission. I did not have the money to fix this so I am driving my grandmothers car I heard of a recall for the same issues about a week later with 2013 Ford Fusion but the Ford said my VIN was not included. I feel this is a bigger issue than they thought and I am not happy and without a vehicle

- Overland Park, KS, USA

problem #177

Jul 302018

Fusion

  • 87,000 miles
Took car in for coolant system recall May 8 th, after recall was done the coolant light came on several times and had to add coolant to the system. July 10th car overheated and shut down towed the car to Ford and they said they did not get all the air out the system and they calibrated the system and gave me the car back. Then July 20 th the car did same thing said it was over heating and car shut down. Had it towed back to Ford again this time they said they could not find anything wrong with the car had it for 7 days. I was told to drive the car and if system shut down again to call their tow company. Two days later the car was overheating not holding coolant and white smoke coming from exhaust. Ford towed it to there store again and 4 days later called me and said that the head gaskets was blown and recommended a motor put in for 2,200. I believe my problems was from the recall and something went wrong. But Ford is saying they won't help me that the warranty is expired.

- Eustis, FL, USA

problem #176

Apr 022015

Fusion

  • 185,000 miles
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled. Also, the vehicle overheated and the transmission shift cable detached while it was in park. The failures occurred without warning. The vehicle was taken to four seasons Ford (601 duncan hill rd, hendersonville, nc) on various occasions; however, the dealer only diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failures recurred. The contact was informed that he would be charged for any additional repairs since the VIN was not included in a recall. The manufacturer was notified of the failures and did not assist since the vehicle was not included in a recall. The contact was also referred to NHTSA. The failure mileage was 185,000.

- Hendersonville, NC, USA

problem #175

Jul 212018

Fusion

  • 80,000 miles
I drove from my house to the highway which is about 3.8 miles. I got on the highway and after a about a minute or two, I started hearing a weird faint noise. I looked around thinking it was maybe a car near me, and I saw smoke starting to come out from under the hood. Thankfully the rest stop was less than hale a mile away. I got to the rest stop, parked the car and smoke started to come out from the under the dashboard. I had just filled the car with gas the night before, so I made sure to keep my distance while waiting for the fire department to arrive. The front of the car quickly went up in flames. The fire department arrived and put the fire out before the whole car disintegrated. There was no check engine light, no warning signs at all. I had taken the car to Ford last October for a recall, which I thought was taken cared of. I had called Ford, but they state the recall would not cause an engine fire, so they will not own up to it. I have always maintained my car, so there's no reason that I can think of that would make this happen. Please help me, I know in my heart that this is something Ford should take responsibility for. This could happen to someone else, who may end up getting injured severely from it. Let's prevent this from happening

- Wesley Chapel, FL, USA

Read the next 20 complaints »