The contact owns a 2013 Ford Fusion. The contact stated that the front and rear passenger doors would not open from outside of the vehicle. There were no warning indicators illuminated. The vehicle was included in NHTSA campaign numbers: 15V246000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The dealer was not contacted; however, the recall notice instructed owners to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

- Fortworth, TX, USA

My vehicle has stalled while driving and is hard to start after fueling with gas. After taking it to Ford for recalls in October of 2018 and brought the issue up and they wanted to charge me for diagnostic. After taking my car to my mechanic shop for oil change and to look into the issue of stalling, they made me aware of the purge balance needing replaced and that would solve the issue with the vehicle stalling. Apparently, Ford knew this defect since 2013 and paid for replacement if a complaint was filed. Now into 2019, 93,000 miles and no warranty, Ford doesn't want to assist in paying for the replacement. I don't feel I should be responsible for paying for the repair. It is very dangerous to have the car stall in the road and around busy traffic.

- Virginia Beach, VA, USA

Car stalls when driving or at idle

- Brooklyn Park, MN, USA

Overheating of the engine cylinder head - cylinder head cracked causing oil leak and engine fire. Ford refuses to repair under recall 17S09

- Covington, KY, USA

The contact owns a 2013 Ford Fusion. When the contact pulled into the parking lot at her job, the vehicle started smoking. The vehicle caught fire under the hood and exploded with parts landing into the street and onto other parked vehicles. There were no injuries. The police department stated that the contact could retrieve the incident report after christmas. The burned out vehicle planned to be towed away by the contact's finance company. The dealer was not called. The manufacturer stated that the vehicle was not covered under a warranty since it had over 56,000 miles. The manufacturer suggested the contact check with her insurance company. The VIN was unknown. The failure mileage was 98,000.

- Mount Clemens, MI, USA

I was driving down the road and, while parked at a stoplight, noticed smoke billowing out from underneath my hood. I pulled over and had my car towed to a mechanic. My mechanic said there was a problem with fluids leaking from my engine and that it was highly dangerous, routinely resulting in fires. My mechanic directed me to a recall 12S41 that covers 2013 Ford Fusion and said it was a match. However, Ford has denied my claim citing my car wasn't covered with the recall. My car almost caught fire (my mechanic thinks it might have briefly ignited) and I would like the problem fixed by Ford under this recall.

- St. Louis, MO, USA

Stalling

- West New York, NJ, USA

Well I noticed problems with my car maybe a month after I got the car took it back to the dealer ship they didnt see any problems but im having transmission problems, problems with the steering, I have had a coolant problem fixed already. The shocks went out on the care within less than a year. Having problems with the fueling system. Also having problems with the left light system. They have only to recalls with my VIN number of things that I had already gotten fixed. So im really concerned about the issues that are going on with my car and feel that it really need to be addressed. Every thing that has happend is while the car is in motion.

- Lake, MS, USA

The contact owns a 2013 Ford Fusion. While attempting to make a left turn at a traffic light, the contact depressed the accelerator pedal; however, the vehicle would not accelerate. The vehicle coasted until the engine shut completely off without warning. The vehicle was towed to the contact's residence. The dealer (autonation Ford union city, 4355 jonesboro rd, union city, ga 30291) was contacted and stated that the vehicle was included in the extended coverage: 13N03 (throttle body) and they would repair the throttle body free of charge. The dealer was unable to provide the contact with a date on when they would be able to complete the repairs. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 122,000.

- Union City, GA, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle shuddered and the check engine indicator illuminated. As a result, the vehicle stalled and shut off. The contact mentioned that the failure occurred multiple times. The vehicle was taken to legacy Ford (2906 island ave, la grande, or 97850, (541) 963-2161) to be diagnosed, but the cause of the failure could not be determined because the warning indicator was not illuminated at the time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.

- Elgin, OR, USA

I purchased my Fusion in 2014 with less than 2500 miles. I had taken it home for a test drive over the weekend. I had it for less that 12 hours and the check engine light came on. Returned it Monday, the catalytic converter needed to be replaced at less than 2500 miles. About a year and a half later check engine light came on same problem ; replaced again. Two years after that with only 38,000 miles same problem catalytic converted needed to be replaced again. The car has less than 50,000 miles and 3 times catalytic converter needed replaced.

- Birdsboro, PA, USA

Car overheated while driving, towed car to kent parsons Ford in martinsburg wv and they stated there is a cracked head but it isn't covered under recall 17S09

- Hedgesville, WV, USA

Vehicle was apart one of many recalls, had fixed, same issues arised and had another recall, took back in and now Ford is stating we need a new engine but wont be covered under the recall. The recall had issues with the engine and leaking into a colander which is the same issue we are having now, but they wont replace it unless we buy a whole new engine out of pocket. The only reason we knew of any recalls was because the first time my husbands car overheated, towed it to Ford and the pulled up at least 6 or 7 recalls needing to be fixed. We were never notified of them all. We have had nothing but issues with the recalls and it all did a temporary fix that lead to more issues.

- Edgerton, KS, USA

The contact owns a 2013 Ford Fusion. While the vehicle was at a complete stop, it failed to accelerate. The contact was able to move the vehicle onto the road shoulder with the assistance of a police officer. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The contact stated that the gear shift failed and did not engage into drive, park, reverse, or neutral. The contact also stated that both rear doors and the front passenger door failed to latch. Also, the engine reserve hose failed and caused the engine to overheat. The vehicle was taken to an unknown dealer who replaced the door latches and the engine hose. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 17V210000 (latches/locks/linkages) and NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer did not assist with the repairs. The gear shift was not repaired. The approximate failure mileage was 120,000.

- Slidell, LA, USA

While driving on 95 North from us 100 to palm coast parkway I started to smell coolant in the car started to overheat. The engine shut off I put it in neutral and coast until he came to a stop. Upon opening the hood I saw a 2 to 3 inch hole in the side of the hose going from the radiator to the engine.

- Palm Coast, FL, USA

Our call had a recall, never got notice and the recall on this vehicle localized overheating my cylinder head to crack, result in fire in engine and this is what happened to our 2013 Ford Fusion

- Redding, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while her daughter was driving at unknown speeds, the vehicle stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided reference number: Cas 16162364. The failure mileage was unknown.

- Salisbury, MD, USA

The contact owns a 2013 Ford Fusion. While driving at any speed, the vehicle overheated and the "coolant low" indicator illuminated. The vehicle was taken to thomasville Ford Lincoln (located at 1515 E jackson St, thomasville, ga 31792, (229) 379-3192) where it was diagnosed that there was an oil leak. The contact was referred to mitchell county Ford (229-336-9002, located at 231 us-19, camilla, ga 31730). The contact stated that the dealer did not take her call. The manufacturer was made aware of the failure and advised the contact to continue to call mitchell county Ford. The vehicle was not repaired. The failure mileage was approximately 109,000.

- Thomasville, GA, USA

Ford Fusion recall - coolant leaks / engine overheating and fires I bought a 2013 Ford Fusion with 36,000 miles on it less than three months ago. This vehicle was included in the 2017 recall due to coolant leaks and engine overheating issues which have resulted in engine fires. The recall did not provide any repairs or replacements to the coolant system but instead installed a sensor intended to notify the driver when overheating was occurring and to shut down the car engine before a fire ignited. My car did get this sensor before I bought it and a pressure test was performed, however a coolant leak is still present and the vehicle did overheat to the point of engine and computer shut down. There is currently no long-term fix suggested by Ford or the dealership for this issue. The existing recall does not protect the driver or car occupants of imminent danger from engine fires or from property damage.

- Nyack, NY, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle failed to start after it was fueled. The contact had to make several attempts to start the vehicle. Also, the check engine indicator illuminated. The vehicle was taken to echelon Ford (4 S white horse pike, stratford, NJ 8084, (888) 439-2609) where it was diagnosed that the valve in the fueling system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 93,448.

- Lidenwold, NJ, USA