10.0
really awful- Crashes / Fires:
- 9 / 5
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 61,916 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Steering rack drive motor mounting ear cracked from corriosion or rust jacking this is the 9th one in our city fleet in a few months this is a safety problem someone will get hurt
- Toledo, OH, USA
The contact owns a 2013 Ford Fusion. While driving various speeds, the steering wheel seized and the check engine indicator illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer. The dealer was not called. The failure was not diagnosed or repaired. The failure mileage was 28,221.
- Toledo, OH, USA
Loss of electric power steering assist on the power steering control module (pscm) due to a pigtail connection. This is a huge safety issue as the power steering could turn off while driving and cause an accident. Car was no longer drive-able.
- Lafayette, IN, USA
The contact owns a 2013 Ford Fusion. While pulling out of a parking space in reverse, a rattling noise emerged from the front of the vehicle. In addition, the "hill assist" and "traction failed" messages displayed. The contact also stated that the steering ability seized. The vehicle was towed to all american Ford in point pleasant, New Jersey where it was diagnosed that the steering rack failed. The contact also stated that the vehicle was previously repaired per an unknown recall regarding the steering rack assembly in June of 2015. The vehicle was not repaired again. The manufacturer was notified of the failure and filed case number: Cas14489150. The approximate failure mileage was 75,000.
- Brick, NJ, USA
Has cracked steering drive motor mounting ear cowl leaking on ele motor and steering rack causing corrosion then rust jacking braking off motor mounting ear this is the 6th one in our fleet some lost steering
- Toledo, OH, USA
Power steering motor mounting ears are cracking due to corrosion we have some of them loose control of the steering this is a fleet car this is a common problem Ford just replaced two for free thet out of warranty
- Toledo, OH, USA
It has been reported that 2014-2018 Ford Fusion steering wheel can come loose and in some cases detach while driving. I'd like to report that my 2013 Fusion titanium is also experiencing a loose steering wheel that's progressively getting looser. It has not detached during driving. I first noticed it about 4 months ago. I was driving when I first noticed it.
- Menifee, CA, USA
Takata inflators I could not see headlight would go off and on and my steering wheel would shake uncontrollably came close to 3 fatal accidents every time things went wrong I was driving on the freeway me and my kids came so close to loosing our lives
- Los Angeles, CA, USA
The steering wheel on my 2013 Fusion titanium is loose. Current recall covers 2014. The steering wheel can rock back and forth and side to side with ease and moves over a half inch.
- Stanton, NE, USA
Cracked steering drive motor on rack and pinion causing loss of steering cowl is leaking on drive motor and wiring harness causing corrosion then pushing the two parts apart then cracking the 4th one in our fleet to do this has 22170 miles on
- Toledo Ohio, OH, USA
I was driving as usual. The car suddenly slowed down and the red warning sign came on and reads " engine coolant overtemperature ". at this point, the steering became difficult and the speed slowed to a crawl while we were in the middle of a highway. This put us ( my two children and I ) in so much danger! cars were honking and whizzing by us which scared my children. When we finally made it to the side of the road white smoke was coming out from under the hood. Coincidentally, we just got a letter from Ford that states a recall that described what happened to our car. Safety recall notice 17S09 / NHTSA recall 17V-209
- Lawrenceville, GA, USA
Loss of steering has cracked drive motor on steering rack fleet car 3rd one with same problem cowl leak water on steering motor causing corrosion then rust jacking braking off mounting ear on drive motor common problem
- Toledo, OH, USA
Car became difficult to steer and warning came on "power steering assist fail" I was driving my two children to school at the time!
- Castleton, NY, USA
Steering wheel is constantly coming loose. I am able to tighten it myself, vut within a couple of day it is loose again. I just tried to turn into my local walgreens and the steering wheel came off the bolt completely and just spun. I had no control of the vehicle.
- Gilbert, AZ, USA
Vehicles electronic steering assist service warning light came on while driving, but remained functional until the vehicle was parked and engine turned off. Upon restart the service steering now light was on, with no power steering. Luckily nobody was driving the vehicle when the steering system completely stopped working or that could have been catastrophic. Took the vehicle to the dealer and they are claiming 1,700 to fix the vehicle that has only 42,000 miles and was properly maintained by them! the dealer explained that the vehicle does not have a recall on this part because of the year of the vehicle (although over half a million recalls on several others including Ford Fusion). This is unacceptable for Ford to not stand behind their product especially when its a known safety issue. Any help or advice would be greatly appreciated! thank you for your time.
- Fayetteville, NC, USA
My wife was driving with my two children. She made a right hand turn and the power steering went out. She almost ran into a truck that was traveling at approximately 45 mph. Thank god that the truck swerved and a accident was avoided. A light came on that said power steering assist fault. After a lot of research I've found this is a common problem in certain Ford models. I've talked to Ford and they have informed me that this is not a recall. How can something so dangerous and with so many incidents not be there responsibility. It seems as if they could careless about the safety of there customers. $1950 later and it is fixed. Now I have to worry about it happening again. Very disappointed on how Ford is handling such a dangerous issue. After further review and talking to multiple qualified mechanics I have come to the conclusion that the electric power steering system is in a place that it should not be. It can not handle the heat from the engine and catalytic converter. The module box was cracked which ultimately caused this issue. Why would this crack. It's stationary. There is no reason why Ford is not taking full responsibility for this faulty set up that will ultimately ending with a fatality if there already hasn't been.
- Crown Point, IN, USA
I took a turn out of a parking lot and lost my electric steering completely. The dealership called it an "internal failure". they said the steering gear (or steering rack) came apart internally. They said there is no recall for this issue and it will cost me $2,200. It was very scary as I could barely turn the wheel. Thank goodness I was still in a parking lot, and managed to turn into a spot away from moving vehicles.
- Framingham, MA, USA
After driving to the grocery store I noticed the steering wheel was loose. Without turning it, there is about 1/8 inch of play now between the top and bottom of the wheel when pressing down on it. Its now a little floppy/wobbly when driving.
- Madison, WI, USA
"power steering assist fault" which does not allow the car to turn on. The error message above is listed as the reason why the car will not start.
- San Antonio, TX, USA
- Toledo, OH, USA