10.0

really awful
Crashes / Fires:
8 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
39,584 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #4

Apr 272015

Fusion

  • 10,000 miles
While driving the car started beeping. Took a minute to figure out the climate control which was set at 72 was automatically going down to 60 (it beeps as is changes settings). Tried to turn in back up and it went down, turned it off and it came back on. Did this all the way home. In my driveway, with car turned off, it continued beeping. This has happened 6 times between April 27th and August 30th. Some times it goes up to 85 degrees and sometimes down to 60 and there is no stopping it while driving. Ford has updated computer twice and replaced it once. Waiting for call back from Ford to schedule another appointment. I feel this is a safety issue as there is no controlling it and it's going to extreme low and high temperatures, as well as the continuous beeping. Extremely distracting. I have yesterday's incident on video. Not to mention, since they can't figure out what is causing this I don't know if there is a possibility of fire; it must be electrical of some sort?

- Des Moines, WA, USA

problem #3

May 082015

Fusion

  • 32,000 miles
Trouble with transmission clutch assembly. Was told Ford put in manual clutch in automatic cars. Hesitation upon acceleration, rolls backward when in drive on incline, does not shift right, "chugs". purchased 2014 car in early 2015, used. Feel car sales business should have known and not sold car in this condition, or have had it fixed first. Per Ford service station, parts are on backlog for 3-4 months. Even though they tell me is it not a dangerous condition, I feel it is dangerous on highway when trying to pass and not getting enough acceleration.

- St Louis, MO, USA

problem #2

May 202014

Fusion

  • 100 miles
After fill up slow in parking lot hear what sounds like a bad wheel bearing from R rear. Checked out other complaints found Ford will replace some more expensive model fuel tanks not mine.was told to live with it. There is a service bulletin from Ford same year as mine. I have a base model so I don't qualify. It's true it's a brand new car! $23,000 it cost me.

- Clayton, CA, USA

problem #1

Jan 012014

Fusion

  • 398 miles
Very shortly after first adjusting the steering wheel's tilt and telescope (which may be unrelated), during a short drive, many controls attached to the steering wheel stopped functioning. This included turn signals, cruise control, cell phone controls on the steering wheel, radio volume on steering wheel, and information display controls on the steering wheel. Of these, the turn signals are probably most critical to safe operation. Note that the horn, and the windshield wiper/washer, continued functioning properly. The next morning, a sales representative from the dealership found the vehicle in the same condition, but seemingly was able to restore service by "jiggling" the turn signal lever, indicating to me that it was resting very slightly forward of the normal at-rest position, and recommended service department investigate further. Dealer service department found a circuit board faulty. Part has been ordered for installation. In an abundance of caution, concerned that air bag deployment might be impaired were an accident to occur, the dealer provided substitute transportation pending repair.

- Sarasota, FL, USA