Lost ability to steer the Fusion while driving. Took great effort to keep on the road and steer safely. Took to Ford dealership and was told new steering gear was necessary and that would cost $1600. Called Ford customer service to start a case and then told to call dealership back. They did nothing to assist. Calls to Ford regional customer service were not returned. Recalls about corroded bolts and software reprogramming are not fixing the fundamental flaw. The case that is under litigation in California is exactly what is wrong with my car. The epas failed due to a design flaw and Ford will not acknowledge it nor pay for the repair. I do not feel safe driving the vehicle now because I don't know what else Ford is withholding.

- Wichita, KS, USA

The contact owns a 2014 Ford Fusion. While driving 55 mph, the steering wheel seized and the vehicle veered and jerked to the right without warning. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.

- Allegan, MI, USA

The steering box failed and needed replacement. I found a recall on the bolts for this box and the associate at the dealership told us that this has happened many times on these cars and while driving. Luckily this was not the case for us but I feel it should be reviewed for possible defect and recall.

- Osteen, FL, USA

The contact owns a 2014 Ford Fusion. While driving approximately 55 mph, the "power steering failure stop now" warning indicator illuminated. The vehicle was driven home. The dealer diagnosed that the steering gear failed and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired the approximate failure mileage was 27,700. Updated 06/02/17

- Hancock, ME, USA

The contact owns a 2014 Ford Fusion. While parked, a "vehicle shut off" warning indicator illuminated and the vehicle shut off. The vehicle was able to restart, but the electronic power steering system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000...updated 05/05/17

- Greer, SC, USA

I pulled out of my driveway and decided to check my mail. I drove up onto the curb to access my mailbox. As I was about to pull away a vehicle approached causing me to suddenly stop as the wheel was descending the curb. Warning lights flashed & bells sounded. I received messages that my advancetrac had failed & that the hillside assist had failed. I now have 2 warning lights still illuminated on my dash regarding traction control. The power steering is not longer functional. I checked things out superficially and saw no fluid leaks, no parts hanging off, and no obvious signs of problems.

- South Bend, IN, USA

"new rack and pinion system ordered for vehicle. Scheduled maintenance to install new Ford Fusion steering gear rack pinion is set to take place at river town Ford columbus, ga on the date of 21 Jan 2017. Current health report was done 10 Jan. 2017. Customer was informed on 7 Jan. 2017 that the car is still safe to drive after the dealer's diagnoses. After a week and after the customer scheduled appointment date, 7 Jan 2017, for initial diagnoses more failures occurred; on the date of 14 Jan 2017, driving with the faulty Ford Fusion steering gear rack pinion still installed has caused further malfunction of the traction control, it fails to turn on, and the forward collision warning system has also failed. The customer fears that the malfunctioning of the traction control system will be used to place fault on the customer for the failure of the 2014 Ford Fusion steering gear rack pinion even though the car is still under warranty at 31991 miles. Safety features traction control and collision warning system failure indicates the Ford Fusion steering gear rack pinion maybe faulty after 30,000 plus miles; this is a road safety issue and the failure of the Ford Fusion steering gear rack pinion places the vehicle out of compliance with 571.126 standard no. 126; electronic stability control systems for light vehicles ("NHTSA 33-12" standards (https://www.gpo.gov/fdsys/pkg/fr-2015-06-23/pdf/2015-14127.pdf) ). suggest recall or further testing of malfunctioning Ford Fusion steering gear rack pinion, part handles steering and control over the vehicle by operating occupant of the vehicle." "customer reports traction control and collision warning system failed on the 14 Jan 2017 while driving on hwy 280 at 70mph. The customer also stated during the time of failure the steering felt awkward and kept locking while turning the steering wheel."

- Smith Station, AL, USA

"suspension knock while turning the wheel; the wheels sticks during sharp turn ins to the left and right while in motion." "the knock is also happening while the car is stationary turning the wheels to either side left or right; the wheels stick." "at highway speeds the sound can not be heard but the car does handle oddly as a result from the suspension issues." "at low speeds the sound can be heard when truing the wheel all the way to the left and right, the wheels will stick during this process." "also, the steering is loose and has some play; stability control may need to be inspected due to the odd driving habits at low to highway speeds. This all took place today 6 Jan 2017, due to the customers fear the vehicle was unsafe, it was inspected by a near by mechanic "tire engineers" the car is at 31,200+ miles and having mechanical issues with the suspension. "this is one of many times the car has had a "front end suspension issue"; attempts to fix the vehicle at a dealer (opelika Ford) have ended in failure to provide warranty parts to replace faulty parts in the past. Since opelika Ford did not inspect the vehicle, 2014 Ford Fusion AWD sedan, on 6 Jan 2017 an appoint was made for 11 Jan 2017 to inspect the vehicle at that dealer, no walk-ins allowed; unclear if the car was safe the customer drove the vehicle to another dealer in columbus, ga. Another appointment was set for Saturday 7 Jan 2017 to diagnoses suspension issues. There is a 36,000 miles manufacture warranty. This issue has been on going with no resolution but a back and forth between the dealer (opelika Ford) and customer's home, placing 40 miles to drive to the dealer and from dealer's location, as a result the mechanical issues have worsen." "the drive is placing the car out of manufacturers warranty soon." "part cost assessment is $2226.37 to replace if out of warranty."

- Smith Station, AL, USA

The contact owns a 2014 Ford Fusion. While driving approximately 5 mph, the steering failed. The steering assist and stabilizer warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the computer programming needed to be updated. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 47,000. The VIN was not available.

- Indianola, IA, USA

The contact owns a 2014 Ford Fusion. While attempting to shift the gear shifter to the desired gear, the vehicle jerked. The contact also mentioned that the steering wheel was very loose. The vehicle was taken to the dealer for diagnostic testing; however, the details of the diagnosis could not be provided. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the steering wheel column needed to be replaced. The diagnosis for the transmission had not yet been determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.

- Marion, AL, USA

Steering bolts have loosened, resulting in some loss of control of vehicle. Vehicle was traveling straight on a level highway when this occurred. This is a persistent state.

- Youngsville, NC, USA

Was driving at low speed on the highway when "steering assist failure pull over safely" light came on and power steering went out. The vehicle only has 57,000 miles and we took it to Ford for repair and they will have to replace the electric rack assembly due to a short in the gear box...

- Floresville, TX, USA

There is a recall on bolts holding the steering assembly together, and the power steering completely went in my 2 year old vehicle. The dealership and Ford overall say that because the bolts were fine they aren't responsible for my power steering needing to be completely replaced. They can't tell me how the steering would go in a 2 year old vehicle that is driven to work and the grocery store, not off-roading or racing. The vehicle was stationary, and was started and immediately noticed the power steering failed.

- Bangor, ME, USA

I have experienced a loss of steering power while going on the highway. After pulling over the car light flashing saying "service advancetrac, and steering loss stop safely" I will be taking it to a repair shop but it is a safety issue. I have looked online and have found many problems with similar issues. No recall found?

- Oakley, UT, USA

Power steering stopped functioning over night. Skid control and traction control lamps were on and dash said power steering need service. Service quote attached. It is a commuter car. No offroading. Service advisor claims that dirt might have caused the problem.

- Bloomington, MN, USA

While driving on the highway my 2014 Fusion cut off. A warning indicator popped up that said "transmission not in park". we had to coast off to the shoulder, fortunately there were no cars in the lane we had to cross to get to the shoulder. Later today (the same day) it happened a second time. The car loses all power. We were driving past the dealership we use, so we left the car with them to be fixed and have the oil changed. We will be waiting for the outcome the first of the week, but felt it necessary to report this since others have had the same issue.

- Chester, MD, USA

The power steering abruptly stopped working.

- Audubon, PA, USA

When my son was driving the vehicle the steering assist indicator light came on without notice at which time he was unable to easily steer the car. He managed to get the car into a nearby parking lot where we had the car towed to a Ford dealership service center. The dealer indicated that the steer gear failed and would need to be replaced. Even though there a regional customer satisfaction no 15R01, for the replacement of this gear, my repairs would not be covered under this program because the gear didn't fail as a result of fault bolts. I contacted Ford Motor Company and and experienced great customer service in dealing with the problem, at which time I was transfered to tj brewer (thomas), the general manager for the West market. I never spoke with tj as someone named mark answered and indicated that he would be happy to get things started for me and pass it along to tj. Mark was rude and belittling. He acted like I was trying to get a free handout and told me that my request for repair for the known steer gear failure has been denied. I asked to speak with tj and mark said that he had all of the authority to approve or deny my request and that no effort of my own would over-ride his decision. I asked him if there was any manager that I could speak with and he told me that they were all busy and he would have them call me back. I have not heard from mark, tj or his manager yet. I followed up with a call into Ford Motor Company again, where I my situation was handled expertly again but told that tj would be the last authority and have the final say on whether Ford was going to do the right thing or not.

- Roseville, CA, USA

Vehicle stationary, engine idling when "power steering assist" failure message appears, with subsequent loss of power steering. This has happened twice within 3 day, separate occasions, after driving on interstate for approx. 1 hr, same setting. Ford dealership was informed about it on the first occasion during a scheduled 80,000 mile maintenance, however they stated vehicle was ok, and ready to drive. Mileage at the time of first incident was approx. 80,947. Arrival mileage at Ford dealership was 81,043. On 7/13/16

- Broken Arrow, OK, USA

Several times my power steering has shut off on me while driving almost getting me into an accident twice luckily this had yet to happen while driving on the highway as that could be fatal

- Plainfield, NJ, USA