10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 56,778 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Fusion. While driving 10 mph, the steering wheel became loose. The failure occurred without warning. The contact pulled the vehicle over to the closest parking lot. The vehicle was unable to be driven. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 22,000.
- Forest, VA, USA
I've had my car one year and it has 50K miles on it. The power steering randomly went out and now my entire eps has to be replaced.
- Spring, TX, USA
Takata recall - as my husband was driving the vehicle specifically turning out of the gas station into the traffic, he was unable to control the steering wheel resulting in an accident.
- Cleveland, OH, USA
I was driving down a city street and the steering column felt very loose. There was no accident or bump in the road, just an immediate loosening of the steering wheel. I was still able to drive and turn the vehicle so I took it to D patrick Ford in evansville, in. They told me that there was a recall on 3 bolts recall#15R01 which they replaced for free, but then charged me $848 to replace the steering column shaft as they said it was worn. I questioned the recall on the bolts being the cause of the steering column issue and they said no it had to have been from me using the steering wheel to get up out of the car. I do not ever recall using the steering wheel to get out of the car, it had 95,000 miles on it at the time and I was the second owner. The first owner put 18K miles on it and there was never a car accident.
- Chipley, FL, USA
The contact owns a 2014 Ford Fusion. While at a stop light, the contact moved the steering wheel and noticed that it was extremely loose. There were no warning indicators illuminated. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The manufacturer was not made aware of the issue. The contact googled the failure and found NHTSA action number: PE17007 (steering), which was an open investigation. The failure mileage was 60,231.
- Fredericksburg, VA, USA
Steering pulls opposite direction and tire pressure light is faulty
- Garden City, GA, USA
My 2014 Ford Fusion steering wheel became unstable and I drifted into a manhole in the street. And totaled my car. I have reported this to Ford as of October 2017
- Madison, AL, USA
Steering wheel became loose as I was driving.
- Boyd, TX, USA
Steering became loose from shaft in March of 2017. This happened upon exiting of a parking lot of a convenience store after approximately 90 miles of continuous driving. The steering wheel was wobbling on the shaft. Vehicle was repaired at empire Ford in abingdon va....updated 11/09/17 updated 11/13/2017
- Bristol, VA, USA
1) steering wheel is loose and getting looser. This happened on the freeway at 65mph. Almost lost control of the car. 2) car still thinks it is plugged in when unplugged. Will not allow vehicle to start without a new visual prompt confirming that the car is indeed unplugged.
- Whittier, CA, USA
My steering wheel is loose. Dealer could not confirm this on two occasions. Read article today about this issue. What do you know and what should I do? Ford does not have this in their system.
- Virginia Beach, VA, USA
Steering wheel became loose had to return to a Ford dealership to pull apart and reinstall. The steering wheel was coming away from the steering column.
- Miami, FL, USA
Ford Fusion 2014 electronic steering gear assembly remove & replace. Reprogram system. Traction control and collision warning system failed on the 8 Feb 2017 while driving on hwy 19 at 75mph. The customer also stated during the time of failure the steering felt awkward and kept locking while turning the steering wheel. Safety features traction control and collision warning system failure indicates the Ford Fusion steering gear rack pinion maybe faulty after 50,000 plus miles; this is a road safety issue and the failure of the Ford Fusion steering gear rack pinion places the vehicle out of compliance.
- Sahuarita, AZ, USA
While driving the car, the power steering just quit suddenly leaving the car very hard to steer. When the steering went it, it almost caused me to lose control of the vehicle. I have found online that this car fits every single criteria of recall number 15S14 which covers the bolts that hold the steering motor in place can corrode and fracture causing the power steering to fail. After having the car into the Ford dealership in my hometown, I found out that the car was not covered under any recall and it would be over $2,600 to repair. I contacted Ford customer care and they basically told me that it is not their resposibility. My major complaint here is this is clearly a very serious safety issue that can cause anyone who is driving one of these cars to crash if the vehicles power steering fails without warning. The car in question has only 51, xxx miles on it. Ford will not budge nor will they even split the bill.
- Vero Beach, FL, USA
Driving East near park city, ks on a county road at about 35 to 40 mph when the electric power steering suddenly stopped working. I could still steer the car but with very much effort. I was startled but was not in a life threatening situation and close to home. I have tried a few things to get it to reset, like disconnecting the battery for a period of time but to no avail. This car only has 40 to 50 thousand miles on it and is virtually worthless. The replacement part is $1,500 to $2,000 and it could fail even sooner. The problem is heat related and Ford has tried a number approaches to fix the problem during the last few years. The half a million recalls that I have read about tells me that it is simply a bad idea and should be scuttled. My car represents a lame try to kick the problem down the road, silver foil wrapped around the communication cable that runs between the two electric modules.
- Wichita, KS, USA
I was driving in the highway and notice something wrong in the vehicle and then in the front window a message appear saying steering fault service now almost crash in the side concrete wall. Then when I got to the house and I turn off the car, and turn it back on again the steering was hard and I couldn't move the car no more and then three messages appear talking about the electronic steering failure
- San Antonio Tx, TX, USA
"takata recall lost power steering, stability light and anti skid lights came on was on a side street, moving about 20 mph when it just went out.if this had happened at high speeds on the interstate someone would have been killed luckily my husband was with me and was managed to drive it home, this has a lot of complaints on line and a recall should be issued !!!
- N Ft Myers, FL, USA
When driving, warning lights came on and said that steering assist failure pull over safely. The power steering clearly went out and the wheel was significantly heavier. Luckily I had enough space on the road, and the strength to move the wheel. After doing so, I turned the car off then back on to see if it would clear, then it said the service advancetrac, and steering loss stop safely twice as it starts up, and no power steering. Vehicle is at in the 83,000 miles round about. Waiting for my appointment at Ford to run a $150 diagnostic so the can tell me the epas is out which I was reading about in the manual, when I was look for the power steering fluid which I was looking for during the onset of the problem to check, and couldn't find. Vehicle was in motion, turning on a bend in the high way. Speed was roughly 30 mph. On a separate note, the right suspension/spring thing, makes a clinking sound at slow speeds when turning or tuning the wheel. Has been happening for about 6 months before I figured out the source of the noise. I haven't brought it up to Ford service dept yet.
- Victorville, CA, USA
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was included in NHTSA campaign number: 15V250000 (steering). The vehicle was repaired, but the failure recurred three times approximately one year later. The thomasville Ford Lincoln dealer (1515 E jackson St, thomasville, ga 31792; 229-226-5133) replaced the rack and pinon, but the failure recurred. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer stated that they would not be able to assist. The approximate failure mileage was 101,000.
- Thomasville, GA, USA
- Concord, CA, USA