The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There were two unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure in the steering wheel. The vehicle was not repaired. A local dealer was also contacted, and confirmed the vehicle was not under recall. The contact related the failure to NTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 109,000.

- Hasbrouck Heights, NJ, USA

My vehicle has lost all power steering, and is giving notice that steering assist fault service is required. The vehicle also is manufactured and produced during they same time recall notice 19S26 came out, however, Ford is stating the VIN is not associated with that recall.

- Braidwood , IL, USA

I recently noticed that the bolt that secures the steering wheel to the steering column has become loose. This seems to be the same problem for which a recall was issued but my vehicle wasn't included in the recall. I haven't had anyone look at it yet because it just started coming loose.

- Olathe, KS, USA

Complete loss of steering and transmission slips/shifts hard.

- Cyclone, PA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist and an unknown warning light was illuminated. The vehicle was towed to an independent mechanic who related the failure with NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 190,000.

- Saint Cloud, MN, USA

Was departing in my vehicle for work, only got a short distance from my home and experienced a sudden loss of power steering. Vehicle became extremely difficult to steer and I was fortunate that there was not much traffic or was not at speed or in the middle of a turn when it happened. I have not yet taken it for service, it just happened, and when I searched the issue I found this has happened to many 14 Fusion owners but my vehicle VIN is not on the recall list. The dash lit up with a number of warnings: STEERING LOSS STOP SAFELY, SERVICE ADVANCETRAC, STEERING FAULT. The only symptom that I can remember before the incident happening this morning was the feel of small bump of reistance in the steering wheel as I was turning last night on my way home.

- Erie, PA, USA

Loss of power steering. I had my car diagnosed at a ford dealership. They said I need a new steering rack and pinion. This is a very expensive fix for me. Upon doing some research I see this has been an issue for many other owners of the ford fusion.

- Pittsfield, MA, USA

My steering will is loose- I understand there is a recall #18S08 the dealer has no information about this recall

- Kansas, KS, USA

I was going about 30mph going straight, when all of a sudden a warning popped up on my dash stating, -??steering assist fault service required-??. Steering was very difficult and stiff. Once parked and turned off vehicle, warning went away.

- Portland, OR, USA

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local dealer regarding NHTSA Campaign Number: 18V167000 (Steering). After contacting the local dealer, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.

- Conklin, MI, USA

The contact's wife owns a 2014 Ford Fusion. The contact stated that his wife started the vehicle, and the Service Advance Track and Steering Loss Stop Safely messages flashed on the instrument panel. The contact's wife attempted to exit the parking lot; however, the steering wheel was locked in place. The contact was called to the scene; however, despite using excessive force, the contact could not steer the vehicle due to the failure. Due to the failure, the vehicle was initially towed to the residence and was later towed to an independent mechanic where the vehicle was diagnosed with a defective power steering rack and pinion. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering); the contact was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

- Weymouth, MA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering was seized. The power steering failure warning light illuminated. The vehicle was unable to be driven and remained at the location where the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 277,000.

- Alta Loma, CA, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving at approximately 35 MPH she observed that the vehicle symbol with squiggle lines and the plain vehicle symbol had illuminated. The contact stated that the steering was very difficult to turn. The contact stated she pulled off of the road and turned the vehicle off and on and the power steering functionality returned. The contact stated that the failure was intermittent at first but was now a recurring failure. The contact stated that during the last failure, she was unable to regain power steering by turning the vehicle off and on. The contact stated that she drove the vehicle to a local dealer. The dealer had not yet diagnosed the vehicle and the vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 1,300.

- Mckinney, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electric power steering assist motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

- Avondale, AZ, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the "Hill Assist" and "service power steering" warning lights illuminated. The contact stated that the steering wheel seemed to have frozen. The contact stated that he had no control over the vehicle. The contact stated that the vehicle was moving independently to the left and to the right and he struggled to maintain the vehicle in the correct lane. The contact was able to pull over and turned the vehicle on and off several times, however the power steering functionality had failed. The contact was able to drive the vehicle to a dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

- Colchester, VT, USA

This is the 2nd time this has happed to me with this car. 2014 Hybrid Ford Fusion has Electronic Power Steering that is controlled by an electronic sensor. When I power steering went out (on my way to Las Vegas), I brought it to the Ford Dealer. They said I needed a new power steering column. After 3 days and doing nothing with my car, I lost my patience. To make me happy, they reset the error code and everything was magically fine - for 3 straight years! Was the power steering column bad? No! The sensor had to be cleared and reset. Now it locked up again. Looking for someone to clear this again. I am not spending $1,800 for this. This should be a recall issue for sure. 1000-??s of instances!!! Stop delaying and make this a recall issue. The word -??SAFETY-?? in NHTSA should mean something.

- Irvine, CA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the power steering assist failed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the "Power Steering" and "Traction Control" warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

- Georgetown, DE, USA

Power steering failing, will not correct itself to straight while driving without manual assistance, can stay locked in turned position.

- Belchertown, MA, USA

On my way home from work I turned into my driveway and my power steering just went out and when I went to start it up again ti see if it worked the steering wheel wouldn't even move. Sometimes it'll move but will be very very hard to turn when parked and other times it won't move at all. This is a known problem that needs to be fixed, luckily I wasn't on the road when it happened but plenty of other people have been and it's a couple thousand dollar fix. Whenever I start the car I get an alert saying power steering assist, uphill assist and advancetrak all require service which fits in line with everyone else's issues. I'm not sure why this hasn't been addressed yet but it should've been dealt with fat sooner. This is an error that could very easily cost lives if it were to happen on the road especially like the express way.

- Kalkaska, MI, USA

My 2014 Ford Fusion lost all power steering and this seems to be a very common problem and when I called Ford customer service they said the VIN did not have a recall for this issue even though it seems to happen to a lot of people. This is a very dangerous situation and I can't afford to fix it so please make them do a full recall for the effected years not just specific VINs because obviously the issue is still continuing in 2024.

- Kalkaska, MI, USA