10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 56,056 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Fusion. The contact stated that the power steering failed. The vehicle was taken to ashland Ford Chrysler (28715 us-2, ashland, wi 54806) where it was diagnosed that the internal steering rack needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 73,000.
- Ironwood, MI, USA
In October, 2018, the power steering began going out intermittently. Had it "repaired" at a cost of $1029. It began doing the same thing 6 weeks ago, took it in they say it is a different problem now with estimated cost of 2K to fix. Not having the money, I continued to drive the car and it did not act up until last week. It continues to go out, with no rhyme or reason, and when I stop, turn the car off and remove the key, then restart it, it fixes its self. I do not believe that something that was "repaired" in October can break again in a different way within a few months. Every time I drive I hope that the steering does not go out while I am in a curve, because that could result in me wrecking. There are so many problems with Ford power steering that I feel this is a defect that should be repaired at no cost to me, until they actually get it right.
- Smyrna, GA, USA
This is a 2014 Ford Fusion titanium. 42, *** miles on the car. My car is a certified preowed car. I just started my car in the morning and 3 different warnings came on. The car wasn't moving when this happened. Car was parked in my driveway. Driven the night before no problems. I haven't hit anything or any other service performed since last oil change. Lights that came on steering assist fault service required, hill start assist not available and service advancetrac. These are the light and warnings that came on. This makes it to where the car had no power steering and very hard to move the wheel. I had to drive it to the dealership and they're currently looking at it for the cause. I do have a video of the warning lights coming on.
- Lebanon, MO, USA
The contact owns a 2014 Ford Fusion. The contact stated that the part was not available within a reasonable time frame concerning NHTSA campaign number: 18V167000 (steering). Dick smith Ford of columbia (7201 garners ferry rd, columbia, SC 29209, (803) 254-4000) confirmed that the part was not available. The contact was concerned that a steering failure could occur. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Hopkins, SC, USA
My husband was backing out of the driveway and went to turn on the road when he realized his steering wheel would not turn, and several lights came on the dash. He slowly guided the car back in to the driveway so that he could safely look under the hood. My husband disconnected the battery and reconnected it and the steering seems fine. After looking on several different forums I realized that there is a class action lawsuit against Ford for this same issue. Will this ever be on a recall or does so many people have to lose their life before the recall happens?
- Cartersville, GA, USA
The contact owns a 2014 Ford Fusion. While driving approximately 35 mph, the steering wheel wobbled. The failure began in November of 2018 and worsened. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 160,000.
- Henrico, VA, USA
My rack and pinion steering gear on my 2014 Ford Fusion went out I got it replaced just for it to mess up five months later I took it back into the shop to get more information they say the computer of the steering rack isnt communicating properly with the master computer in the car
- Fort Drum, NY, USA
Well first off the traction no hill assist indicator came on out of nowhere and 2 days later my power steering having problems and thing it went out as soon as I made it home because that would of been a bad situation. And to think it's an easy fix when you getting charge an arm and a leg just not right at all this is an serious problem that should have a recall.
- Fort Worth, TX, USA
The contact owns a 2014 Ford Fusion. While driving approximately 4 mph, the steering lost power and the "power assist off" indicator illuminated. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 105,000.
- Tehachapi, CA, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving 35 mph, the vehicle started swerving. The contact also mentioned that when the vehicle was stationary there was a noise coming from the steering wheel. The vehicle was taken to humes Ford of corry (13626 us-6, corry, pa 16407 (814) 665-8207) where the contact was informed not to drive the vehicle because the bolts was corroded. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,000.
- Panama, NY, USA
The contact owns a 2014 Ford Fusion. While the contact's wife was driving 15 mph, she heard an abnormal noise and the steering seized. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 95,000.
- Coldwater, OH, USA
The contact owns a 2014 Ford Fusion. The contact called on behalf of the driver. While driving at an unknown speed, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to be coasted to the side of the road and was towed to a tow lot. The vehicle was later taken to an independent mechanic where it was diagnosed that the steering computer system failed and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and informed the contact that no recall was associated with the VIN. The approximate failure mileage was 50,000.
- Depew, NY, USA
The contact owns a 2014 Ford Fusion. The contact stated that the remedy and part were not available within a reasonable time frame to repair the vehicle per NHTSA campaign number: 18V471000 (power train). The dealer (tom holzer Ford, 39300 w 10 mile rd, farmington hills, mi 48335) was contacted and stated that the part was unavailable. The dealer was waiting for the part from the manufacturer. In the interim, the dealer stated that they would service the vehicle per NHTSA campaign numbers: 18V167000 (steering), 16V875000 (seat belts), and 15V246000 (latches/locks/linkages). The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect for NHTSA campaign number: 15V246000 (latches/locks/linkages). VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts). Parts distribution disconnect for NHTSA campaign number: 18V167000 (steering). VIN tool confirms parts not available for NHTSA campaign number: 18V471000 (power train).
- Farmington Hills, MI, USA
The contact owns a 2014 Ford Fusion. The contact took the vehicle to Ford Lincoln of queens service center (92-12 172nd street, jamaica, New York 11433, (888)-546-2656) in March of 2018 to be serviced per NHTSA campaign number: 15V250000 (steering); however, the repair did not correct the failure. While driving 15 mph in the rain, the power steering assist indicator illuminated and the steering wheel seized. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 48,600.
- Brooklyn, NY, USA
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering). The dealer (autonation Ford memphis, 2515 mt moriah rd, memphis, tn 38115, (901) 209-1259) was contacted and confirmed that the part was not available for the recall repair. The contact inquired about NHTSA campaign numbers: 18V471000 (power train), 18V169000 (power train), and 14V736000 (power train); however, the VIN was not included in the recalls. While the vehicle was being placed in park, it independently shifted and rolled away in reverse. The failure was not diagnosed or repaired. Country Ford (95 goodman rd E, southaven, ms 38671) confirmed that the VIN was only included in the steering recall. The contact had not yet spoken with the manufacturer. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.
- Memphis, TN, USA
Takata recall when turning the steering wheel either left or right (whether in motion or stationary) the wheel makes cranking noises. When making a turn that requires the wheel to be turned completely to either side, the axel makes a scratching and screeching and the car begins to stall. Two lights have come on the dash board as well. Both have to do with steering.
- Laurel, MD, USA
My wife arrived at work and shifted the car into park. While exiting the car started rolling backwards. She had to apply the emergency brake to stop it. While the dash and shifter said the car was in park it was really in neutral or reverse. I had the car towed to the dealership. The replaced the shifter cable assembly and told me that a small plastic bushing broke and thats what caused the issue. Total cost of the repair was $410. There is now a recall for the exact same problem but they will not refund me the money because my VIN is not part of the recall. The recall needs to be expanded to cover more Fusion's. mine was at the flat rock assembly plant as the recalled cars were, just two weeks after the cutoff date of Sept. 14, 2013. Ford corporate was no help just told me to call the dealer where I had the repair done. Typical Ford customer service I must say after dealing with them for the past 4+ years.
- Greensburg, PA, USA
The contact owns a 2014 Ford Fusion. While driving approximately 45 mph, the traction control, ABS, air bag, and various other warning indicators illuminated. The contact stated that the power steering failed as well. The dealer (kocourek Ford Lincoln, 2727 North 20th ave, wausau, wi 54401, (715)-298-3673) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
- Wausau, WI, USA
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Ford dealer (gustafson Ford, 112 N lexington ave, kewanee, il 61443, (309) 852-2107) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Kewanee, CO, USA
- Phoenix, AZ, USA