10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 56,404 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Fusion. The contact received a recall notification for NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Grapevine Ford (801 E tx-114, grapevine, tx 76051) confirmed parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- North Woodland Hills, TX, USA
2014 Ford Fusion titanium power steering failure at only 34,000 miles. Power steering failed while vehicle was in motion. Several warning lights came on: Service advance track, power steering fault, lane keeping assist fault. Regained power steering after restarting car but this happened three times in three days so I took it to dealer for repair. Required replacement of entire power steering rack and realignment. Total cost to me was $2200. I have notified Ford customer service of the issue, but of course, no action was taken yet. This is a major safety issue as the car was almost impossible to steer, especially at lower speeds. Based on what I have read from other consumers on the internet, this is not an isolated incident for this model year even though a recall has not yet been issued.
- Chandler, AZ, USA
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was repaired per an unknown recall around June of 2018 regarding the steering. A couple of months after the repair, the steering rack malfunctioned. The contact was unable to complete turning the vehicle to the left and right. Winner Ford (250 haddonfield-berlin rd, cherry hill, NJ 08034, (856) 428-4000) stated that the two steering failures were not related and charged the contact $1,200 to repair the vehicle. The manufacturer was not contacted. The failure mileage was 50,000.
- Camden, NJ, USA
While driving approximately 35mph and proceeded to slow down to make a turn, my steering wheel froze and I was unable to make the turn, almost crashing into the vehicle in front of me that was at a stop. I was able to force the wheel to turn at the next stop light using quite abit of force and was able to park the vehicle to have it towed away. The vehicle only had 47K miles and we only drove it about 4K miles locally within the last year. All maintence was kept up and no other issues until now. Dealer quoted $2K for repair. We are calling Ford customer service as its out of warranty and dealer said its not recalled in the Ford database but yet there are numerous complaints and the recall listed matched what we were diagnosed with.
- Dardenne Prairie, MO, USA
My power steering went and my traction control and hill start assist have went on at the same time as the power steering it was parked in a parking lot got in stunned it on everything stopped working
- Fort Bragg, NC, USA
Loose string wheel
- Jackson Heights, NY, USA
While driving my 2014 Ford Fusion on the freeway two warnings popped up onto my screen saying, power assist steering failure and hill climb assist failure, which resulted in a failure of my power steering which left it very difficult for me to control the vehicle and avoid any injury to myself or others. After having to drive it to the Ford dealership in this condition, I am told that they cannot help me out since there is no direct recall under my VIN number to match this car although there are multiple steering recalls on top of the class action lawsuit opened for this exact claim I am having. I have been passed back and forth from their management to customer service with no care or sympathy whatsoever for something that could have resulted in death or injury of myself or anyone else on the road at the time. I have only had the car for a year and it is at 91,000 miles so it has surpassed its warranty on miles and I have no coverage for the repairs whatsoever.
- San Ramon, CA, USA
The contact owns a 2014 Ford Fusion. The contact stated that the power steering was faulty. The contact lost control of the vehicle and it was difficult to turn the steering wheel. In addition, the power steering and traction control warning indicators illuminated and "assist power steering" appeared on the instrument panel. The vehicle was taken to parish Ford (2900 river rd w, goochland, va 23063, (804) 556-4444) where it was diagnosed that a new steering column and/or power steering gear needed to be installed. The vehicle was not repaired. The dealer would not repair the vehicle because the vehicle exceeded the warranty mileage. The contact stated that the vehicle was taken to the dealer in 2015 for repairs at 84,000 miles. The contact stated that the dealer started counting at 84,000 miles and not from when the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was 216,022.
- Amelia, VA, USA
Car was attempting to park when this happened: 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings. On affected vehicles, the bushing that attaches the shifter cable to the transmission may detach from the transmission. A degraded shifter cable bushing that detaches from the transmission may allow the transmission to be in a gear state different than the gear shift position selected by the driver. The condition could allow the driver to move the shift lever to 'park' and remove the ignition key, while the transmission may not be in 'park, ' with no warning message or audible chime. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash. Contacted Ford dealership with VIN and was tols VIN # does not match recall even though recall was made in the fourth year of ownership July 2018 and recall matches my vehicle Ford Fusion 2014 year make and model unable to contact Ford 800 numbee due to weekend business hours please review assist and offer remedy. Recall number is #18S20 thanks.
- Phoenix, AZ, USA
The contact owns a 2014 Ford Fusion. The contact stated that the power steering failed. The vehicle was taken to ashland Ford Chrysler (28715 us-2, ashland, wi 54806) where it was diagnosed that the internal steering rack needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 73,000.
- Ironwood, MI, USA
In October, 2018, the power steering began going out intermittently. Had it "repaired" at a cost of $1029. It began doing the same thing 6 weeks ago, took it in they say it is a different problem now with estimated cost of 2K to fix. Not having the money, I continued to drive the car and it did not act up until last week. It continues to go out, with no rhyme or reason, and when I stop, turn the car off and remove the key, then restart it, it fixes its self. I do not believe that something that was "repaired" in October can break again in a different way within a few months. Every time I drive I hope that the steering does not go out while I am in a curve, because that could result in me wrecking. There are so many problems with Ford power steering that I feel this is a defect that should be repaired at no cost to me, until they actually get it right.
- Smyrna, GA, USA
This is a 2014 Ford Fusion titanium. 42, *** miles on the car. My car is a certified preowed car. I just started my car in the morning and 3 different warnings came on. The car wasn't moving when this happened. Car was parked in my driveway. Driven the night before no problems. I haven't hit anything or any other service performed since last oil change. Lights that came on steering assist fault service required, hill start assist not available and service advancetrac. These are the light and warnings that came on. This makes it to where the car had no power steering and very hard to move the wheel. I had to drive it to the dealership and they're currently looking at it for the cause. I do have a video of the warning lights coming on.
- Lebanon, MO, USA
The contact owns a 2014 Ford Fusion. The contact stated that the part was not available within a reasonable time frame concerning NHTSA campaign number: 18V167000 (steering). Dick smith Ford of columbia (7201 garners ferry rd, columbia, SC 29209, (803) 254-4000) confirmed that the part was not available. The contact was concerned that a steering failure could occur. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Hopkins, SC, USA
My husband was backing out of the driveway and went to turn on the road when he realized his steering wheel would not turn, and several lights came on the dash. He slowly guided the car back in to the driveway so that he could safely look under the hood. My husband disconnected the battery and reconnected it and the steering seems fine. After looking on several different forums I realized that there is a class action lawsuit against Ford for this same issue. Will this ever be on a recall or does so many people have to lose their life before the recall happens?
- Cartersville, GA, USA
The contact owns a 2014 Ford Fusion. While driving approximately 35 mph, the steering wheel wobbled. The failure began in November of 2018 and worsened. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 160,000.
- Henrico, VA, USA
My rack and pinion steering gear on my 2014 Ford Fusion went out I got it replaced just for it to mess up five months later I took it back into the shop to get more information they say the computer of the steering rack isnt communicating properly with the master computer in the car
- Fort Drum, NY, USA
Well first off the traction no hill assist indicator came on out of nowhere and 2 days later my power steering having problems and thing it went out as soon as I made it home because that would of been a bad situation. And to think it's an easy fix when you getting charge an arm and a leg just not right at all this is an serious problem that should have a recall.
- Fort Worth, TX, USA
The contact owns a 2014 Ford Fusion. While driving approximately 4 mph, the steering lost power and the "power assist off" indicator illuminated. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 105,000.
- Tehachapi, CA, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving 35 mph, the vehicle started swerving. The contact also mentioned that when the vehicle was stationary there was a noise coming from the steering wheel. The vehicle was taken to humes Ford of corry (13626 us-6, corry, pa 16407 (814) 665-8207) where the contact was informed not to drive the vehicle because the bolts was corroded. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,000.
- Panama, NY, USA
- Chandler, TX, USA