10.0

really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
56,056 miles

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« Read the previous 20 complaints

problem #140

Sep 142019

Fusion

  • miles
My battery died and power assist required, advanced trac & hill assist came on after it was jumped. Now the steering wheel is hard to turn.

- Duluth, GA, USA

problem #139

Aug 132019

Fusion

  • 22,100 miles
'takata recall' I have a 2014 Ford Fusion.one day while driving service advance trac and power steering failure warning come on and my steering wheel tighten up almost causing me to crash I took my vehicle to the shop and they told me that this oroblem happento a lot of Ford vehicles and that it would cost me 2600 dollars to fix I was in total disbelief because I can't afford that when reaching out to Ford they weren't any help as well they stated that being that I was out of my warranty there's nothing they can do I'm unable to drive my car now get my kids to school or even go to work because of this issue

- Charleston, SC, USA

problem #138

Aug 162019

Fusion

  • 111,000 miles
Car has limited power and acceleration. Hesitates when accelerating. When climbing a hill, transmission wont downshift properly. When maneuvering "S" curves you can feel resistance in the steering. There is a wrench light for the restraint system that cant be located.

- Blackhawk, SD, USA

problem #137

Jul 212019

Fusion

  • 69,000 miles
The electric power steering needed replacement at 69K miles.the 2013 Ford Fusion had a power steering recall but the 2014 did not.

- Miramar, FL, USA

problem #136

Jul 182019

Fusion

  • 96,500 miles
Power steering assist disabled while driving at 65mph almost causing accident due to the fact that steering the vehicle became very difficult.

- Hilliard, OH, USA

problem #135

Aug 032019

Fusion

  • 117,000 miles
While driving on city streets I lost power steering and had to fight to get the car safely off of the road. The car showed a steering assist fault as well as hill start assist, activetrac and collision warnings all being unavailable. I had the car towed to the dealership where they said it was not under a recall or covered by warranty.

- Woodstock, NY, USA

problem #134

Jul 292019

Fusion

  • 96,000 miles
The contact owns a 2014 Ford Fusion. While driving 60 mph on the highway, the power steering seized. The contact was able to steer the vehicle to the shoulder. The vehicle was towed to billingsley Ford Lincoln of lawton (8209 nw quannah parker trl, lawton, ok, (580) 536-3325), but was not diagnosed or repaired. The manufacturer was contacted and advised the contact to call NHTSA. The failure mileage was 96,000.

- Fort Sill, OK, USA

problem #133

Jul 172019

Fusion

  • 50,580 miles
The contact owns a 2014 Ford Fusion. While making turns, the steering wheel was difficult to turn without warning. In addition, while driving, the vehicle failed to drive straight. The vehicle was taken to an independent mechanic who stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was contacted and referred the contact to NHTSA. The failure mileage was 50,580.

- Columbus, OH, USA

problem #132

Jul 212019

Fusion

  • 73,000 miles
Steering assist fault light on. Power steering went out while driving on city street. Traction control and hill start fault light came. Service advance trac light came on as well.

- Maple Heights, OH, USA

problem #131

Jul 222019

Fusion

  • 94,500 miles
Electric power steering rack failed and power steering loses power while driving at normal speeds. Advancetrac light, traction control and hill assist lights show on dashboard.

- Hilliard, OH, USA

problem #130

Jul 062019

Fusion

  • 57,000 miles
Driving vehical lost power steering, dash board lit up, steering assist fault, service advance track, hill start assist not available, I now have to drive my car to work with no power steering, dealer said cant look at it till wendsday, warranty ran out 2000nd miles ago.this car only has 57000nd miles on it:dont know what to do:

- Lansford, PA, USA

problem #129

Jun 242019

Fusion

  • 130,000 miles
The contact owns a 2014 Ford Fusion. While the contact's daughter was driving 35 mph, the steering wheel seized. The contact's daughter had to use excessive strength to turn the steering wheel. The vehicle was turned off and would not restart and "power assist fault" appeared on the instrument panel. The vehicle was towed by the contact's father and taken to tyler Ford (2626 S sw loop 323, tyler, tx 75701, (800) 788-7876). The vehicle was currently being diagnosed and may be repaired if the failure was under warranty. The manufacturer was made aware of the failure and did not assist. The failure mileage was 130,000.

- Chandler, TX, USA

problem #128

Jun 182018

Fusion

  • miles
The contact owns a 2014 Ford Fusion. The contact received a recall notification for NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Grapevine Ford (801 E tx-114, grapevine, tx 76051) confirmed parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- North Woodland Hills, TX, USA

problem #127

Jun 182019

Fusion

  • 34,000 miles
2014 Ford Fusion titanium power steering failure at only 34,000 miles. Power steering failed while vehicle was in motion. Several warning lights came on: Service advance track, power steering fault, lane keeping assist fault. Regained power steering after restarting car but this happened three times in three days so I took it to dealer for repair. Required replacement of entire power steering rack and realignment. Total cost to me was $2200. I have notified Ford customer service of the issue, but of course, no action was taken yet. This is a major safety issue as the car was almost impossible to steer, especially at lower speeds. Based on what I have read from other consumers on the internet, this is not an isolated incident for this model year even though a recall has not yet been issued.

- Chandler, AZ, USA

problem #126

Oct 012018

Fusion

  • 50,000 miles
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was repaired per an unknown recall around June of 2018 regarding the steering. A couple of months after the repair, the steering rack malfunctioned. The contact was unable to complete turning the vehicle to the left and right. Winner Ford (250 haddonfield-berlin rd, cherry hill, NJ 08034, (856) 428-4000) stated that the two steering failures were not related and charged the contact $1,200 to repair the vehicle. The manufacturer was not contacted. The failure mileage was 50,000.

- Camden, NJ, USA

problem #125

Jun 122019

Fusion

  • 47,000 miles
While driving approximately 35mph and proceeded to slow down to make a turn, my steering wheel froze and I was unable to make the turn, almost crashing into the vehicle in front of me that was at a stop. I was able to force the wheel to turn at the next stop light using quite abit of force and was able to park the vehicle to have it towed away. The vehicle only had 47K miles and we only drove it about 4K miles locally within the last year. All maintence was kept up and no other issues until now. Dealer quoted $2K for repair. We are calling Ford customer service as its out of warranty and dealer said its not recalled in the Ford database but yet there are numerous complaints and the recall listed matched what we were diagnosed with.

- Dardenne Prairie, MO, USA

problem #124

May 012019

Fusion

  • 41,000 miles
My power steering went and my traction control and hill start assist have went on at the same time as the power steering it was parked in a parking lot got in stunned it on everything stopped working

- Fort Bragg, NC, USA

problem #123

May 102019

Fusion

  • 106,000 miles
Loose string wheel

- Jackson Heights, NY, USA

problem #122

Apr 272019

Fusion

  • 91,000 miles
While driving my 2014 Ford Fusion on the freeway two warnings popped up onto my screen saying, power assist steering failure and hill climb assist failure, which resulted in a failure of my power steering which left it very difficult for me to control the vehicle and avoid any injury to myself or others. After having to drive it to the Ford dealership in this condition, I am told that they cannot help me out since there is no direct recall under my VIN number to match this car although there are multiple steering recalls on top of the class action lawsuit opened for this exact claim I am having. I have been passed back and forth from their management to customer service with no care or sympathy whatsoever for something that could have resulted in death or injury of myself or anyone else on the road at the time. I have only had the car for a year and it is at 91,000 miles so it has surpassed its warranty on miles and I have no coverage for the repairs whatsoever.

- San Ramon, CA, USA

problem #121

Apr 022019

Fusion

  • 216,022 miles
The contact owns a 2014 Ford Fusion. The contact stated that the power steering was faulty. The contact lost control of the vehicle and it was difficult to turn the steering wheel. In addition, the power steering and traction control warning indicators illuminated and "assist power steering" appeared on the instrument panel. The vehicle was taken to parish Ford (2900 river rd w, goochland, va 23063, (804) 556-4444) where it was diagnosed that a new steering column and/or power steering gear needed to be installed. The vehicle was not repaired. The dealer would not repair the vehicle because the vehicle exceeded the warranty mileage. The contact stated that the vehicle was taken to the dealer in 2015 for repairs at 84,000 miles. The contact stated that the dealer started counting at 84,000 miles and not from when the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was 216,022.

- Amelia, VA, USA

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