10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 56,404 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Similar to other recalls, the steering rack on my vehicle is damaged and causes grinding when turning the wheel while stationary or in motion at speeds under 35mph, causing stiffness in the wheel and slight locking. This seems congruent with damage from recalls 15S14 and 15R01 if not handled properly.
- Wooster, OH, USA
Complete loss of steering. Car warnings on instrument panel while driving and vehicle had complete steering shutdown. Could not turn wheel and almost had an accident. Ford is aware of these power steering module failures at low mileages; mine is only 63,519 miles, but refuses to recall or reimburse owners until the NHTSA takes action. Are we just waiting for people to die or become injured? my case number with Ford is [xxx]. this is a serious safety issue that needs your attention, again! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Chattanooga, TN, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving at 60 mph, the steering ceased with the hill start assist not available, service advance trac, and power steering assist warning light illuminated. The contact veered to the shoulder of the roadway, turned the vehicle off and restarted however, the failure persisted. The vehicle was towed to the residence. The vehicle was towed to autonation Ford union city (4355 jonesboro road, union city, ga 30291, (770) 674-6075) however, the mechanic was unable to duplicate the failure or provide a cause for the failure. The contact referenced the failure to NHTSA campaign number: 15V250000 (steering) as a possible solution to the failure however, the VIN was not available. The manufacturer was contacted however, no further assistance was offered. The failure mileage was approximately 30,800.
- Fairburn, GA, USA
I was driving down a city street and the traction control light came on and I couldn't turn my steering wheel. When I attempted to turn the wheel it made a grinding noise and acted like it was out of power steering fluid. My car does not have power steering fluid. I contacted the dealership and they said the power steering control module was out. There is a recall on that part on my type of vehicle but not on my specific vehicle.
- Atoka, OK, USA
The steering gear bolts and inner steering gearbox on my 2014 Ford Fusion are visibly corroded. The corrosion on the steering your bolts cause the bolts to snap and health in caused the steering gearbox two separate. There should be no corrosion on the inside of the steering gearbox since the steering gearbox is supposed to be a sealed in it. I contacted Ford Motor Company on May 20, 2020 to ask them to add my vehicle to the recall list for the steering gearbox the Ford Motor Company representative who I was speaking with told me my car has been serviced for the recall in October 2018 however my car still have the original bolts to ask them to add my vehicle to the recall list for the steering gear bolt the Ford Motor Company representative who I was speaking with told me my car had been serviced for the recall in October 2018 however my car still has the original aluminum torque bit head bolts when the bolts snapped in March 2020, I was informed that the recall should have replace the bolts with hex head bolts. I took a lot of pictures and I have videos stored on my mobile phone showing the damages to my vehicles steering gearbox and the steering gear bolts. Ford Motor Company said that all they can do is note that the bolts have snapped but would not take further responsibility in the matter of issuing recall or repairing the current broken parts in my steering gear motor box unit. Please investigate these issues or add my car to the recall list so that the necessary repairs can be done without costing myself thousands of dollars for something that seems to me to be clearly a recall issue.
- Manchester, NH, USA
While driving the steering wheel moves up and down side to side. Hard to steer while driving because its loose. Turing a curve or driving straight will make you nervous. With the steering wheel being loose you have to hold a certain way so it want go the opposite direction
- Williamston, NC, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving at 30 mph, the power steering ceased. The contact stated that power assist fault service required message was displayed on the instrument panel. The vehicle was not taken to be diagnosed nor repaired. A dealer was not informed of the failure. The manufacturer was not notified of the failure. The failure mileage was 109,419.
- Fargo, ND, USA
Was driving in a small city at about 20 miles an hour. Going around a slight bend, my vehicle suddenly became impossible to steer and I almost hit into the curb along side the road. The hill assist and service advancetrac light came on. I stopped the vehicle, shut it off and turned it back on. The warning lights stayed on, but I regained most of the steering back. Vehicle is currently hard to steer and the wheel does not return into place smoothly after turning. When returning into place it feels like it has resistance and jerks slightly. I took to a local mechanic who only had time to look over it quickly. He told me the code was for a steering angle sensor and after resetting the codes, the warning lights stayed off but the steering problems didn't go away. He told me I had to contact a Ford dealer to read the code further. Contacted Ford and they cant fit me in for two weeks. Do not currently have a vehicle...
- Daisytown, PA, USA
I was driving and received a message stating that there was a power steering loss and to stop; not safe.
- Greenwood, SC, USA
My car continues to shimmy and sway when driving at speeds over 40 mph as if I need an alignment. I have changed the sway bar links, wheel bearings had an aligment and purchased new tires. Every thing done was recommended by jba glenburnie, where I purchased the car in April of 2019. I have taken it to Mr. Tire, Firestone and the dealer and no one can seem to tell me what this issue is. This vehicle is not safe with the issues I am having. The only other thing left to change is the upper and lower control arms but first I have to replace the fuel system. For some strange reason I dont think its in the suspension I beleive it is in the power steering componets of the vehicle. This really has me puzzled and I feel like im building a new car
- Rosedale, MD, USA
The contact owns a 2014 Ford Fusion. Contact stated that while making a left turn driving 5 mph, the steering wheel ceased and became difficult to turn. No warning light illuminated. The contact managed to turn the steering wheel back straight and the vehicle operated normally. The vehicle was taken to al spitzer Ford 3737 state rd, cuyahoga falls, oh 44223, (330) 541-5664 where the vehicle was diagnosed however, the technician was unable to duplicate the failure. The technician informed the contact that the steering gear needed to be replaced. The contact referenced NHTSA campaign number: 19V632000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was informed of the failure. The approximate failure mileage was 73,120.
- Streetsboro, OH, USA
2014 Ford Fusion all recalls have been done. While turning a slight corner steering wheel locked no power steering for a short distance, after finishing the corner steering wheel began to work again. I can not afford a $2000 dollar repair bill on something that is obviously a defective part. Recall this Ford before someone gets killed. 82,000 kms on car well maintained no other issues thus far?
- Abbotsford, WA, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 30-35 mph, without warning, the power steering became inoperable. The contact stated that the steering and electronic stability warning light were illuminated after the failure. The contact stated the vehicle became difficult to maneuver. The vehicle was turned off and restarted and operated as intended. The vehicle was taken to gentilini Ford, 555 john S penn blvd, woodbine, NJ 08270, (609)861-0100, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 19V632000 (steering). The manufacturer was contacted and informed of the failure. The approximate failure mileage was 64,300.
- Zillas, NJ, USA
Didn't receive anything about this problem whatsoever.
- Savannah, GA, USA
On 12/12/2019 while backing downhill out of my driveway, several of my 2014 Ford Fusion hybrid's warning system alerts flashed on including: Power steering assist failure, advancedtrac failure and hill start assist failure. I immediately stopped the engine and consulted the owner's manual which advised restarting the engine after waiting at least 10 seconds. When the same series of alerts recurred, despite the lack of power steering I drove it to borgman Ford Mazda in grandville, Michigan. Today, I was informed that the problem was due to an electronic malfunction/failure within the power steering control module. I was also informed that "fix" would not be covered under any Ford motor warranty or recall and that the estimated cost of repair was $2200! contacting Ford motors' customer service directly proved fruitless since my wife was told that Ford motors was unable/unwilling to offer any financial assistance but but they did strongly "suggest" that we have the repair completed but to "save our receipts" just in case at some future time a recall for this specific problem was issued. Odometer mileage- 39700. *** this vehicle was affected and serviced for safety recall notice 18S08 / NHTSA recall 18V-167 (steering wheel attachment bolt replacement) which was performed on 7/24/2018.
- Wyoming, MI, USA
While driving home from work I lost all power steering components of my car. Power steering assist fault, hillside assist fault, & service required came up on dash. 72K this happened at. I had the original recall done on the steering column bolts, but now, what Ford should have prevented in the recall has happened.
- West Greenwich, RI, USA
The contact owns a 2014 Ford Fusion. While driving, the steering wheel became difficult to turn. The vehicle was taken to randall reed's park cities Ford of dallas (3333 inwood rd, dallas, tx 75235, (214) 296-4416) where it was diagnosed that the gear bolt was corroded and needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found NHTSA campaign number: 18V632000 (steering); however, his VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,400.
- Leavenworth, KS, USA
Its been 3 years since I have had my car and I have not been notified by Ford that I have a recall. Not by phone, email, or even in person. The only reason I know I have three is because of my family member who notified me. I have called multiple Ford dealerships to complain and get it fixed but they don't seem to want to help. Every time I go or call they take my number and that is it. So I just keep going trusting they will call me back. And this week my car starts to have troubles and my transmission hard shifts into second gear and I damage the front and bumper of my car. I took it to my local mechanic and he says the problem comes from the recalled part. And now my car is parked until I can get it fixed and I have called Ford and they wont help.
- Birmingham, AL, USA
Steering wheels looks while on drive and all track control lights light up making it hard to control the wheel. It also slows the car down.
- Los Angeles, CA, USA
- Buchanan, GA, USA