I was driving and received a message stating that there was a power steering loss and to stop; not safe.

- Greenwood, SC, USA

My car continues to shimmy and sway when driving at speeds over 40 mph as if I need an alignment. I have changed the sway bar links, wheel bearings had an aligment and purchased new tires. Every thing done was recommended by jba glenburnie, where I purchased the car in April of 2019. I have taken it to Mr. Tire, Firestone and the dealer and no one can seem to tell me what this issue is. This vehicle is not safe with the issues I am having. The only other thing left to change is the upper and lower control arms but first I have to replace the fuel system. For some strange reason I dont think its in the suspension I beleive it is in the power steering componets of the vehicle. This really has me puzzled and I feel like im building a new car

- Rosedale, MD, USA

The contact owns a 2014 Ford Fusion. Contact stated that while making a left turn driving 5 mph, the steering wheel ceased and became difficult to turn. No warning light illuminated. The contact managed to turn the steering wheel back straight and the vehicle operated normally. The vehicle was taken to al spitzer Ford 3737 state rd, cuyahoga falls, oh 44223, (330) 541-5664 where the vehicle was diagnosed however, the technician was unable to duplicate the failure. The technician informed the contact that the steering gear needed to be replaced. The contact referenced NHTSA campaign number: 19V632000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was informed of the failure. The approximate failure mileage was 73,120.

- Streetsboro, OH, USA

2014 Ford Fusion all recalls have been done. While turning a slight corner steering wheel locked no power steering for a short distance, after finishing the corner steering wheel began to work again. I can not afford a $2000 dollar repair bill on something that is obviously a defective part. Recall this Ford before someone gets killed. 82,000 kms on car well maintained no other issues thus far?

- Abbotsford, WA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 30-35 mph, without warning, the power steering became inoperable. The contact stated that the steering and electronic stability warning light were illuminated after the failure. The contact stated the vehicle became difficult to maneuver. The vehicle was turned off and restarted and operated as intended. The vehicle was taken to gentilini Ford, 555 john S penn blvd, woodbine, NJ 08270, (609)861-0100, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 19V632000 (steering). The manufacturer was contacted and informed of the failure. The approximate failure mileage was 64,300.

- Zillas, NJ, USA

Didn't receive anything about this problem whatsoever.

- Savannah, GA, USA

On 12/12/2019 while backing downhill out of my driveway, several of my 2014 Ford Fusion hybrid's warning system alerts flashed on including: Power steering assist failure, advancedtrac failure and hill start assist failure. I immediately stopped the engine and consulted the owner's manual which advised restarting the engine after waiting at least 10 seconds. When the same series of alerts recurred, despite the lack of power steering I drove it to borgman Ford Mazda in grandville, Michigan. Today, I was informed that the problem was due to an electronic malfunction/failure within the power steering control module. I was also informed that "fix" would not be covered under any Ford motor warranty or recall and that the estimated cost of repair was $2200! contacting Ford motors' customer service directly proved fruitless since my wife was told that Ford motors was unable/unwilling to offer any financial assistance but but they did strongly "suggest" that we have the repair completed but to "save our receipts" just in case at some future time a recall for this specific problem was issued. Odometer mileage- 39700. *** this vehicle was affected and serviced for safety recall notice 18S08 / NHTSA recall 18V-167 (steering wheel attachment bolt replacement) which was performed on 7/24/2018.

- Wyoming, MI, USA

While driving home from work I lost all power steering components of my car. Power steering assist fault, hillside assist fault, & service required came up on dash. 72K this happened at. I had the original recall done on the steering column bolts, but now, what Ford should have prevented in the recall has happened.

- West Greenwich, RI, USA

The contact owns a 2014 Ford Fusion. While driving, the steering wheel became difficult to turn. The vehicle was taken to randall reed's park cities Ford of dallas (3333 inwood rd, dallas, tx 75235, (214) 296-4416) where it was diagnosed that the gear bolt was corroded and needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found NHTSA campaign number: 18V632000 (steering); however, his VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,400.

- Leavenworth, KS, USA

Its been 3 years since I have had my car and I have not been notified by Ford that I have a recall. Not by phone, email, or even in person. The only reason I know I have three is because of my family member who notified me. I have called multiple Ford dealerships to complain and get it fixed but they don't seem to want to help. Every time I go or call they take my number and that is it. So I just keep going trusting they will call me back. And this week my car starts to have troubles and my transmission hard shifts into second gear and I damage the front and bumper of my car. I took it to my local mechanic and he says the problem comes from the recalled part. And now my car is parked until I can get it fixed and I have called Ford and they wont help.

- Birmingham, AL, USA

Steering wheels looks while on drive and all track control lights light up making it hard to control the wheel. It also slows the car down.

- Los Angeles, CA, USA

Driving car and "power steering failure" notification came up on the console. Immediately was very difficult to turn steering wheel. Struggled to get the car home and off the road. Searched the issue and saw a recall for 2010-2013 vehicles at similar mileage point.

- Cheshire, CT, USA

The power steering of the car does not work ! I was coming down a mountain and I finally got home parked my car. When I came back to get in the power steering was lost! I could've been seriously injured if the power steering would've been lost while driving. I see this recall in these cars recently

- Baltimore, MD, USA

I was taking my baby to daycare and my car just stopped steering....

- Lubbock, TX, USA

The contact owns a 2014 Ford Fusion. While driving approximately 45 mph, the steering wheel suddenly became very difficult to turn in either direction and 'steering assist faulty, service required' and 'service advancetrac' were displayed. After turning the vehicle off and restarting the engine, the vehicle resumed normal operation. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 19V632000 (steering), although the vehicle experienced the same failure listed in the recall. The local dealer was not notified of the failure. The failure mileage was 92,000.

- Mt. Sterling, OH, USA

The contact owns a 2014 Ford Fusion. While driving approximately 30 mph, the steering wheel suddenly jerked twice and the power steering failed. The steering assist fault and another unknown warning indicator illuminated immediately afterwards. The contact pulled the vehicle over to the side of the road and turned off the engine. The contact's husband got in the driver's seat and restarted the vehicle; however, the failure continued. The contact's husband proceeded to drive home. The contact had not contacted the dealership. The vehicle was not diagnosed or repaired. The VIN was excluded from NHTSA campaign number: 19V632000 (steering). The dealer and manufacturer were not notified. The approximate failure mileage was 70,000.

- Potsdan, NY, USA

Power steering control module is malfunctioning. This is causing my steering to act on it's own. The car at times will try to turn on it's own, other times it tries to counter steer while going around bends. The faster you go the worse it gets.

- Blackhawk, SD, USA

The contact owns a 2014 Ford Fusion. While driving 45 mph, the steering wheel seized and the power steering and traction control warning indicators illuminated. The contact was able to coast the vehicle over to the side of the road and power off the engine. The vehicle was restarted, but the failure recurred. The contact stated that he drove the vehicle without power steering to his residence. Three days later, the vehicle was taken to yucca valley Ford center (57927 twentynine palms highway, yucca valley, ca 92284, (760) 365-2353), but was not diagnosed or repaired. The vehicle was later taken to an independent mechanic where it was diagnosed that the epas system had multiple failures and the electrical steering system needed to be replaced. The technician informed the contact that he would needed to tear down the rack and pinion for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 57,946.

- Yucca Valley, CA, USA

The contact owns a 2014 Ford Fusion. While the vehicle was parked, the steering wheel became loose, but did not detach. There were no warning indicators illuminated. The manufacturer and dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 76,000.

- Montgomery, AL, USA

The contact owns a 2014 Ford Fusion. While driving approximately 40 mph, the power steering assist fault warning indicator illuminated and the vehicle lost power steering. The contact stated that the failure recurred twice. The contact stated that greater effort was needed to steer the vehicle. When the vehicle was turned off and restarted, the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not notified. The approximate failure mileage was 65,000.

- Louisville, KY, USA