Start the vehicle a fault is displayed on dashboard steering assist fault. The steering wheel does not turn, can not drive the car.

- Baldwinsville, NY, USA

The contact owns a 2014 Ford Fusion. The contact stated while attempting to start the vehicle, the steering assist fault warning light was illuminated. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V632000 (steering) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 73,000.

- Eagan, MN, USA

The contact owns a 2014 Ford Fusion. The contact stated the steering wheel was loose while driving the vehicle. The vehicle was previously repaired under an unknown recall at springfield Ford Lincoln (50 baltimore pike, springfield, pa 19064, (610) 544-0700) however, the failure occurred. The manufacturer stated that the recall repair was a one time free repair and there was no additional assistance provided. The vehicle was not repaired. The failure mileage was 38,522.

- Secane, PA, USA

The power steering keeps going out for no reason when I am driving in any kind of weather. It 1st happened when I went through a puddle on 2 occasions but happened again on a sunny day when I was on the highway

- Wilmington, MA, USA

"steering loss", "service advancetrac" and "hill start assist not avail" indicator on dash came on at around 94,000 miles while driving on the highway with no prior mechanical issues or indicators of mechanical failure. Luckily I was able to steer (very difficult/steering wheel stiff) off the roadway. Visual inspection of vehicle shows no damage to mechanical components. I believe electric power steering component or sensor is causing system to lock up and could have very well ended very badly for me and my family.

- Cypress, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at low speeds, the vehicle steering wheel made an abnormal sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the steering wheel was inspected and it was determined that the an electronic steering pump was defective and needed to be replaced. The technician turned the steering wheel and the power steering assist warning light illuminated. The vehicle was not repaired. The dealer lindquist Ford Inc (3950 middle rd, bettendorf, ia 52722) was contacted and informed the contact that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

- Eldridge, IA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving 30 mph, the steering wheel seized with the power steering assist warning light illuminated. The steering wheel became difficult to steer. The contact's wife drove the vehicle to an unknown dealer to be diagnosed. The mechanic determined that the steering gear pmi module was defective and needed to be replaced. The part was on back order. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19V632000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was made aware of the failure but, provided no assistance. The failure mileage was approximately 98,000.

- West Bend, WI, USA

I was driving on a city street and lost power steering rendering me unable to control my vehicle while I was turning. I was driving at 40 mph. Warning light flashed after my steering wheel became hard to turn. It was raining out which made the situation even more dangerous and I had my family in the vehicle. I believe the power steering module since it's electric was at cause. Luckily I was able to brake and pull into a less busier street.

- El Paso, TX, USA

Loose steering wheel

- Malden, MA, USA

As I was driving at approx. 50 mph on the highway, the elective power steering on the vehicle disabled. My steering wheel locked as steering assist and hill start assist lights started flashing. This could easily have caused a serious crash and was extremely dangerous. I already had a recall on the steering wheel bolts completed a few months ago.

- Far Rockaway, NY, USA

The notification appears as power steering assist fault service required, this happens during the drive, which poses a serious risk, I think this has to be dealt with. And Ford wants to charge customers 1800$ for this

- Haddon Township, NJ, USA

A prior complaint has been made relative to this vehicles steering on or about 30 days prior to a serious accident which occurred to the steering. Enroute to my employment. After driving the vehicle for approx 5 min into my drive I turned around in a local driveway to proceed back to my residence on a straight paved highway with wet, dark, down-grade conditions the vehicles steering indicator lights suddenly came on and the vehicles steering turned slightly to the left with hardly no braking ability causing my veh to leave the roadway traveling on slick wet grass down-hill 150' ft. Striking several trees causing serious permanent injuries fracturing my right femur and hip, along with significant head injuries to my forehead. (1) driver occupant. The driver and side airbags deployed, no passenger deployment. The veh had just been aligned on 2 occasions with 4 new tires. This veh needs investigated fully for mfg, defects and recall. After looking online I find significant reporting of the same occurrences. I do have photos of the vehicle.

- Buchanan, GA, USA

Similar to other recalls, the steering rack on my vehicle is damaged and causes grinding when turning the wheel while stationary or in motion at speeds under 35mph, causing stiffness in the wheel and slight locking. This seems congruent with damage from recalls 15S14 and 15R01 if not handled properly.

- Wooster, OH, USA

Complete loss of steering. Car warnings on instrument panel while driving and vehicle had complete steering shutdown. Could not turn wheel and almost had an accident. Ford is aware of these power steering module failures at low mileages; mine is only 63,519 miles, but refuses to recall or reimburse owners until the NHTSA takes action. Are we just waiting for people to die or become injured? my case number with Ford is [xxx]. this is a serious safety issue that needs your attention, again! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chattanooga, TN, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at 60 mph, the steering ceased with the hill start assist not available, service advance trac, and power steering assist warning light illuminated. The contact veered to the shoulder of the roadway, turned the vehicle off and restarted however, the failure persisted. The vehicle was towed to the residence. The vehicle was towed to autonation Ford union city (4355 jonesboro road, union city, ga 30291, (770) 674-6075) however, the mechanic was unable to duplicate the failure or provide a cause for the failure. The contact referenced the failure to NHTSA campaign number: 15V250000 (steering) as a possible solution to the failure however, the VIN was not available. The manufacturer was contacted however, no further assistance was offered. The failure mileage was approximately 30,800.

- Fairburn, GA, USA

I was driving down a city street and the traction control light came on and I couldn't turn my steering wheel. When I attempted to turn the wheel it made a grinding noise and acted like it was out of power steering fluid. My car does not have power steering fluid. I contacted the dealership and they said the power steering control module was out. There is a recall on that part on my type of vehicle but not on my specific vehicle.

- Atoka, OK, USA

The steering gear bolts and inner steering gearbox on my 2014 Ford Fusion are visibly corroded. The corrosion on the steering your bolts cause the bolts to snap and health in caused the steering gearbox two separate. There should be no corrosion on the inside of the steering gearbox since the steering gearbox is supposed to be a sealed in it. I contacted Ford Motor Company on May 20, 2020 to ask them to add my vehicle to the recall list for the steering gearbox the Ford Motor Company representative who I was speaking with told me my car has been serviced for the recall in October 2018 however my car still have the original bolts to ask them to add my vehicle to the recall list for the steering gear bolt the Ford Motor Company representative who I was speaking with told me my car had been serviced for the recall in October 2018 however my car still has the original aluminum torque bit head bolts when the bolts snapped in March 2020, I was informed that the recall should have replace the bolts with hex head bolts. I took a lot of pictures and I have videos stored on my mobile phone showing the damages to my vehicles steering gearbox and the steering gear bolts. Ford Motor Company said that all they can do is note that the bolts have snapped but would not take further responsibility in the matter of issuing recall or repairing the current broken parts in my steering gear motor box unit. Please investigate these issues or add my car to the recall list so that the necessary repairs can be done without costing myself thousands of dollars for something that seems to me to be clearly a recall issue.

- Manchester, NH, USA

While driving the steering wheel moves up and down side to side. Hard to steer while driving because its loose. Turing a curve or driving straight will make you nervous. With the steering wheel being loose you have to hold a certain way so it want go the opposite direction

- Williamston, NC, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at 30 mph, the power steering ceased. The contact stated that power assist fault service required message was displayed on the instrument panel. The vehicle was not taken to be diagnosed nor repaired. A dealer was not informed of the failure. The manufacturer was not notified of the failure. The failure mileage was 109,419.

- Fargo, ND, USA

Was driving in a small city at about 20 miles an hour. Going around a slight bend, my vehicle suddenly became impossible to steer and I almost hit into the curb along side the road. The hill assist and service advancetrac light came on. I stopped the vehicle, shut it off and turned it back on. The warning lights stayed on, but I regained most of the steering back. Vehicle is currently hard to steer and the wheel does not return into place smoothly after turning. When returning into place it feels like it has resistance and jerks slightly. I took to a local mechanic who only had time to look over it quickly. He told me the code was for a steering angle sensor and after resetting the codes, the warning lights stayed off but the steering problems didn't go away. He told me I had to contact a Ford dealer to read the code further. Contacted Ford and they cant fit me in for two weeks. Do not currently have a vehicle...

- Daisytown, PA, USA