10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 54,533 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Power steering control module is malfunctioning. This is causing my steering to act on it's own. The car at times will try to turn on it's own, other times it tries to counter steer while going around bends. The faster you go the worse it gets.
- Blackhawk, SD, USA
The contact owns a 2014 Ford Fusion. While driving 45 mph, the steering wheel seized and the power steering and traction control warning indicators illuminated. The contact was able to coast the vehicle over to the side of the road and power off the engine. The vehicle was restarted, but the failure recurred. The contact stated that he drove the vehicle without power steering to his residence. Three days later, the vehicle was taken to yucca valley Ford center (57927 twentynine palms highway, yucca valley, ca 92284, (760) 365-2353), but was not diagnosed or repaired. The vehicle was later taken to an independent mechanic where it was diagnosed that the epas system had multiple failures and the electrical steering system needed to be replaced. The technician informed the contact that he would needed to tear down the rack and pinion for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 57,946.
- Yucca Valley, CA, USA
The contact owns a 2014 Ford Fusion. While the vehicle was parked, the steering wheel became loose, but did not detach. There were no warning indicators illuminated. The manufacturer and dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 76,000.
- Montgomery, AL, USA
The contact owns a 2014 Ford Fusion. While driving approximately 40 mph, the power steering assist fault warning indicator illuminated and the vehicle lost power steering. The contact stated that the failure recurred twice. The contact stated that greater effort was needed to steer the vehicle. When the vehicle was turned off and restarted, the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not notified. The approximate failure mileage was 65,000.
- Louisville, KY, USA
My battery died and power assist required, advanced trac & hill assist came on after it was jumped. Now the steering wheel is hard to turn.
- Duluth, GA, USA
'takata recall' I have a 2014 Ford Fusion.one day while driving service advance trac and power steering failure warning come on and my steering wheel tighten up almost causing me to crash I took my vehicle to the shop and they told me that this oroblem happento a lot of Ford vehicles and that it would cost me 2600 dollars to fix I was in total disbelief because I can't afford that when reaching out to Ford they weren't any help as well they stated that being that I was out of my warranty there's nothing they can do I'm unable to drive my car now get my kids to school or even go to work because of this issue
- Charleston, SC, USA
Car has limited power and acceleration. Hesitates when accelerating. When climbing a hill, transmission wont downshift properly. When maneuvering "S" curves you can feel resistance in the steering. There is a wrench light for the restraint system that cant be located.
- Blackhawk, SD, USA
The electric power steering needed replacement at 69K miles.the 2013 Ford Fusion had a power steering recall but the 2014 did not.
- Miramar, FL, USA
Power steering assist disabled while driving at 65mph almost causing accident due to the fact that steering the vehicle became very difficult.
- Hilliard, OH, USA
While driving on city streets I lost power steering and had to fight to get the car safely off of the road. The car showed a steering assist fault as well as hill start assist, activetrac and collision warnings all being unavailable. I had the car towed to the dealership where they said it was not under a recall or covered by warranty.
- Woodstock, NY, USA
The contact owns a 2014 Ford Fusion. While driving 60 mph on the highway, the power steering seized. The contact was able to steer the vehicle to the shoulder. The vehicle was towed to billingsley Ford Lincoln of lawton (8209 nw quannah parker trl, lawton, ok, (580) 536-3325), but was not diagnosed or repaired. The manufacturer was contacted and advised the contact to call NHTSA. The failure mileage was 96,000.
- Fort Sill, OK, USA
The contact owns a 2014 Ford Fusion. While making turns, the steering wheel was difficult to turn without warning. In addition, while driving, the vehicle failed to drive straight. The vehicle was taken to an independent mechanic who stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was contacted and referred the contact to NHTSA. The failure mileage was 50,580.
- Columbus, OH, USA
Steering assist fault light on. Power steering went out while driving on city street. Traction control and hill start fault light came. Service advance trac light came on as well.
- Maple Heights, OH, USA
Electric power steering rack failed and power steering loses power while driving at normal speeds. Advancetrac light, traction control and hill assist lights show on dashboard.
- Hilliard, OH, USA
Driving vehical lost power steering, dash board lit up, steering assist fault, service advance track, hill start assist not available, I now have to drive my car to work with no power steering, dealer said cant look at it till wendsday, warranty ran out 2000nd miles ago.this car only has 57000nd miles on it:dont know what to do:
- Lansford, PA, USA
The contact owns a 2014 Ford Fusion. While the contact's daughter was driving 35 mph, the steering wheel seized. The contact's daughter had to use excessive strength to turn the steering wheel. The vehicle was turned off and would not restart and "power assist fault" appeared on the instrument panel. The vehicle was towed by the contact's father and taken to tyler Ford (2626 S sw loop 323, tyler, tx 75701, (800) 788-7876). The vehicle was currently being diagnosed and may be repaired if the failure was under warranty. The manufacturer was made aware of the failure and did not assist. The failure mileage was 130,000.
- Chandler, TX, USA
The contact owns a 2014 Ford Fusion. The contact received a recall notification for NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Grapevine Ford (801 E tx-114, grapevine, tx 76051) confirmed parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- North Woodland Hills, TX, USA
2014 Ford Fusion titanium power steering failure at only 34,000 miles. Power steering failed while vehicle was in motion. Several warning lights came on: Service advance track, power steering fault, lane keeping assist fault. Regained power steering after restarting car but this happened three times in three days so I took it to dealer for repair. Required replacement of entire power steering rack and realignment. Total cost to me was $2200. I have notified Ford customer service of the issue, but of course, no action was taken yet. This is a major safety issue as the car was almost impossible to steer, especially at lower speeds. Based on what I have read from other consumers on the internet, this is not an isolated incident for this model year even though a recall has not yet been issued.
- Chandler, AZ, USA
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was repaired per an unknown recall around June of 2018 regarding the steering. A couple of months after the repair, the steering rack malfunctioned. The contact was unable to complete turning the vehicle to the left and right. Winner Ford (250 haddonfield-berlin rd, cherry hill, NJ 08034, (856) 428-4000) stated that the two steering failures were not related and charged the contact $1,200 to repair the vehicle. The manufacturer was not contacted. The failure mileage was 50,000.
- Camden, NJ, USA
- Potsdan, NY, USA