The contact owns a 2017 Ford Fusion. While driving and approaching a stop light, the instrument panel displayed "auto start stop shift to (P) then restart engine". the contact did as instructed and was able to continue driving. The contact stated that the failure recurred each time the vehicle stopped at a stop light or stop sign. The contact called midway Ford (2777 snelling ave N, roseville, mn 55113, (651) 636-8200) and scheduled an appointment. The vehicle was later taken to an independent mechanic where it was diagnosed, but no failure code was found. The contact stated that at 61,000 miles, the throttle body was replaced, but the failure continued. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,115.

- Coon Rapids, MN, USA

77K miles, shift system fault while vehicle in use, trying to change from reverse to drive on a downtown city street. Gear selector knob returns to park from selecting reverse, or drive. Ford Fusion is not operable and had to be towed. Reviewed previous incident reports for 2017 model identifying plastic bushing holding the shift link cable to the transmission failing. Ford Fusion model 2016 and earlier recalls for the same plastic bushing failure, along with my wife's 2014 Ford escape having a recall for the same plastic bushing. Why does this defective plastic bushing remain in use after years of recalls?

- Skiatook, OK, USA

I have a 2017 Ford Fusion and the shifter cable bushing came apart causing my car to be stuck in reverse. I could not start my car in a parking lot because the dash showed the car was in reverse although the shifter was in park. My car was towed through Ford roadside. I was charged for the tow and the repair through Ford. I was told by Ford customer service that none of this is covered by the recall 19S16. Currently the recall is for 2013-2016 cars. My car was made at the same hermosillo Mexico plant as the other cars with the recall. It would have been manufactured in 2016. This is a safety issue and my car could have rolled away in park causing injury. A new plastic bushing was installed on the shifter cable but I'm worried in another two years the same thing will happen after wear.

- Lititz, PA, USA

The contact owns a 2017 Ford Fusion. While driving approximately 55 mph through a busy intersection, the vehicle suddenly decelerated and stalled. After turning the engine off and back on, the "shift system faulty" message was displayed. The vehicle was towed to the contact's home and an independent mechanic diagnosed that the shift cable connector was fractured. The vehicle was not repaired. Pioneer Ford (150 hwy 27 North bypass, bremen, ga 30110) and the manufacturer were notified of the failure. The failure mileage was 70,000.

- Breman, GA, USA

My car will not say in gear it will continue to go in park no matter what gear it's in. I was on the city street when that happen. It took me about 30 minutes for it to do anything. Once I got it parked it did it again. On the screen it said shift system fault. At one point it was stuck in reverse. They are telling me it's not a recall on that when it should be. I could've been driving on major highway when it had changed gear. My kids and I could've got seriously hurt.

- Florence, SC, USA

The contact owns a 2017 Ford Fusion. While driving 60 mph, the vehicle shifted from drive into reverse without warning and the parking brake message was displayed. The vehicle was taken to robin Ford Inc. (100 N macdade blvd, glenolden, pa 19036, (610) 586-3600), but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 76,000.

- Mt Ephraim, NJ, USA

The vehicle started hesitating but was not bad until the car geared down in traffic, almost causing an accident. The trouble indicator was a "wrench" which indicated a power train issue. I got the car back home and had it towed to the car dealership, where the diagnosis was I need a new transmission for a 2017 Ford Fusion, with 66,238 miles. Cost of repair is quoted at $4875 to replace the transmission. Curious as to how a three year old vehicle has to have the transmission replaced.

- Lithonia, GA, USA

The contact's son owns a 2017 Ford Fusion. While the contact's son was driving 35 mph, the vehicle seized in the middle of the road. There were no warning indicators illuminated. The vehicle was unable to be driven and was towed to sheehy Ford (located at 10601 midlothian tpke, richmond, va 23235, 804-378-3697) where it was diagnosed that the shift cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 85,223.

- Sandy Hook, VA, USA

I have a 2017 Ford Fusion. My issue is the the shifter link cable. There is a little plastic bushing that holds the cable to the transmission that allows you to shift from park to neutral reverse and drive. Well mine broke and I'm glad it was in park. If it wasn't in park I would have no way to even get it in park not atkeast by myself anyway. When I would try to change gears I got a warning message that said shift system fault service required! it took me forever to figure out what was wrong. After further doing more research I found out that the 13-16 Fusion had this issue and were recalled. I found the part number from Ford which is DG92-7K340-a. I took it to forward and told them the issue and they said there was a recall for it so I have them my VIN number and they said that there's no recall for the 2017 Fusion that they fixed the issue with them. Well obviously not! the guy tried telling me I needed to buy the whole cable to fix it. Which I knew better I gave him the part number and they had a big box of the bushings sitting on the desk took it home and fixed it in like 5min. I'm glad I was home when it happened and not driving because if so my vehicle wouldn't go into park or any gear for that matter.

- Moundsville, WV, USA

While the vehicle was stationary with the brake pedal depressed, the transmission failed after trying to go into reverse the gears would not change, I attempted to place the vehicle in the drive position and the gear became stuck in the park position. The "shift system fault, see manual" message appeared.

- Stockton, CA, USA

I have the 2017 Fusion sport 2.7L twin turbo and I purchased it new. On more than 30 occasions and at different speeds the vehicle loses all power without warning. I have had it to 2 different dealers who said there are no codes stored indicating this happened and since they weren't able to reproduce the issue that there was nothing they could do to help. I filed a complaint with Ford corporate but they closed my claim since they had no indication this was occuring. I have seen several complaints about this exact issue but yet they continue to deny the problem. On a few occasions I was on the highway running 70 miles an hour. How many people have to die for this to be acknowledged" the nhsta needs to make Ford step up and take care of the problem. Every time this has happened the car also put itself in park before car was at a complete stop which caused a hard jolt to the transmission. This is going to damage the transmission among other things over time. I paid $40,000 for this car and deserve to feel safe while driving it on the road. What if this was happening to your family would you just ignore it and make your family keep driving the vehicle knowing at anytime it could lose power and cause you to wreck? how come nothing is being done about this" make them buy my car or fix the issue so I don't have to put my life in danger in order to get work. I am a nurse I should be able to feel safe driving to work. This has not happened one time but we'll over 25-40 times since purchase.

- Carrollton, KY, USA

Update to complaint 11229418 posted 7/4/19 car stayed in shop for a week. Replaced input shaft, fluid pump, filter, valve body, solenoid body, torque converter, and any associated gaskets and hardware car is going back to the shop tomorrow due to it shifting harder than before. Safety park feature no longer works either. Can hear hard shifting when changing from park, revere, and drive. Reverse is the worst and car shakes with each gear selection. Moves hard as if I hit something when placing into park.

- Des Moines, IA, USA

On July 22, 2019, I attempted to back out of a parking space, but the car would not go in reverse, it kept turning back to park. The message on the dash said shift system fault, call geico to have it towed took 2 hours for the tow truck driver to get car on the truck because it would not shift, he called Ford dealership service dept to see if any of them could tell him what to do, he talked to (eight) techs and not one knew the answer, anyways, they told me the problems was with the shift knob and transmission and it would cost $545 to repair and it is not under warranty. And even though the 2013-2016 Ford Fusion has a recall for the same problem, they can't do anything about my 2017. Which is not right.

- Riverview, FL, USA

Shift sys fault I was reversing when my car shifted back into park and would not go into drive or neutral. When tried it goes right back to park.

- Panama, FL, USA

Vehicle was parked and when turned on the check engine light came on. While driving around 45 mph, the power train light came on. Took vehicle into dealership and was informed I needed a new torque converter. Waiting to hear back on if they have found the part, as they couldn't the day I took it in. Vehicle only has 24K miles on it. I do not know if the previous recall regarding this part was fixed or not because it was prior to the day I bought the car.

- Des Moines, IA, USA

Approximately a week ago I noticed my veh was cutting out and losing power on slow acceleration around 30-40 mph as the gears were shifting. Took the veh to a Ford dealership and they said the transmission fluid smells burnt and is dark. They said the clutch is breaking apart and they said I need an entire new transmission. The veh only has 66K miles on it.

- Pevely, MO, USA

I had to take my vehicle to the nearest Ford dealership yesterday because I was getting an error message on my dash stating "shift system fault - service soon." I was not able to put my car in reverse or neutral and when trying to do so, the park brake was automatically applied. I was able to drive it to the dealership and was told the the shifter cable bushing had came a part which will cost over $315 to be fixed. I read online that Ford recalled over 500,000 Fusion (2013-2016) and escapes for the same exact reason. Will Ford be issuing another recall on the newer model cars? I'm having to come out pocket for a problem that has been an issue with other vehicles in the past. As soon as I get the final receipt from the dealership, I will happily upload it.

- Plano, TX, USA

So, I have complained to Ford on 3 separate occasions about my gear shift malfunctioning. When I put it into drive, the gear will go back into park and start flashing. Or it will start driving and go back into park after moving. It's crazy. Then, Ford service has told me multiple times that they can't find anything wrong. Now there is a recall for the exact same issue. I even had wanted them to take the car back because I didn't feel safe, but they said it hadn't been long enough and they couldn't find anything wrong. Again, now there is a recall for the exact issue. Also, my windows roll back down after I roll them up. They will do this several times until they stop. Again, Ford said they can't find anything wrong.

- Henrico, VA, USA

I attempted to brake but the engine started racing. The only way to stop it was to throw it into park, I turned the engine off and it restarted it. The engine raced again and the only way to stop it before it hit another car was to turn the car off since the brakes could not override the racing engine. I restarted the car again and the engine was fine. It has run fine for the last 100 miles. The dealer could find nothing wrong when I brought the car in.

- Parsippany, NJ, USA

Vehicle stuck in neutral won't shift gears

- Pinole, CA, USA