The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact noticed a loud knocking sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible for coverage under Customer Service Program: 22N12. The failure mileage was approximately 160,000.

- Stone Mountain, GA, USA

Received a notice on my dash stating the shift system has a fault and service is required. I am unable to put my car into reverse, drive, or any gear. It is currently stuck in park. This is a known issue for Ford Fusion between the years of 2013-2020. In 2017 Ford recalled 259,182 cars due to a faulty shifter cable.

- Hemet, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.

- Roanoke, VA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter independently shifted into reverse. The contact stated that the failure caused the vehicle to roll away. The vehicle then struck a parked Police vehicle. The contact stated that the failure had occurred several times. The contact stated that several times while in reverse, the gear shifter independently shifted into the park. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Veedersburg, IN, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to the workplace. The contact stated that when she shifted the vehicle into reverse(R) the vehicle hesitated and then jolted into gear. The contact turned the vehicle off and then shifted into drive(D) and the vehicle hesitated and jolted into gear. The contact had taken the vehicle to an independent mechanic who scanned the vehicle and retrieved DTC code: P0657. The mechanic referred the contact to a dealer. The vehicle was not repaired. The contact had not taken the vehicle to a dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 170,000.

- Ridgeland, SC, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle started losing motive power and stalled with the power train failure warning light illuminated. The contact was able to restart the vehicle, but the failure persisted, and the contact drove the vehicle to a safe location. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 114,000. The VIN was not included.

- Brawley, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that after shifting from park(P) into drive(D), the gear shifter erroneously shifted back to park(P). The vehicle was taken to the local dealer who diagnosed that the shifter cable bushing was faulty and needed to be replaced. The shifter cable bushing was replaced, and the vehicle was repaired; however, the failure reoccurred. Additionally, while operating the vehicle, the steering wheel abruptly jerked to the left. The vehicle was taken to the local dealer who determined that the front ball joints were faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 100,000.

- Forrest City, AR, USA

The contact's daughter owns a 2017 Ford Fusion. The contact stated that while his daughter was driving at approximately 20 MPH, the gear shifter inadvertently shifted into park(P). The shift system fault warning light illuminated. The vehicle was towed to the residence and the contact inspected the vehicle and became aware that the shifter cable was detached from the shifter cable bushing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

- Bradenton, FL, USA

The contact owns a 2017 Ford Fusion. The contact stated that while pressing the accelerator pedal the vehicle had experienced random jerking and hesitation. Later, while at attempting to accelerate from a stop light the vehicle would not accelerate forward and stalled. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 99,000.

- Farmington, MI, USA

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was parked; however, upon returning to the vehicle, the vehicle failed to start. The contact stated that the gear shifter was not in park. The contact stated that the message " Vehicle Will Not Start -?" Gear Shifter Not in Park" was displayed. The contact researched the failure online and reattached the shifter cable to start the vehicle. The vehicle was taken to the dealer to be diagnosed and it was confirmed that the shifter cable bushing needed to be replaced. The dealer confirmed that the VIN and the vehicle was not included in NHTSA Campaign Number: 19V366000 (Power Train). The vehicle was currently at the dealer being repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 189,000.

- Harrisburg, PA, USA

I have the 2.5 liter engine in my 2017 ford fusion but it-??s also experiencing the same coolant leak symptoms of other engine models of this year of vehicle. Car has no visible leaks but coolant levels keep dropping. Temp gauge goes up and down back and forth. Car seems to be sputtering while driving. Currently just passed 100,000 miles this week. I-??ve had the vehicle for 7 years and it seems like recall after recall.

- Harlingen, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 50 MPH, the vehicle jerked abnormally. The contact continued to drive at 35 MPH, and the engine revved up. The contact pulled over and restarted the vehicle several times. The vehicle was taken to an independent mechanic, who informed the contact that internal components inside the transmission had failed, and the transmission needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,000.

- Madrid, ME, USA

There-??s a recall for my vehicle for the Torque converter, however it does not come up under my vin when I take it to dealership. Torque converter has gone out. Ford won-??t fix it, there-??s a recall however my vin didn-??t match criteria etc. so now I-??m stuck in limbo.

- Modesto, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle jerked when accelerating. No warning lights were illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed transmission. The vehicle was not repaired due to cost. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

- Owensboro, KY, USA

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop sign, the RPM rose to 3,500 RPM however, the transmission failed to shift into gear. The vehicle then shifted into drive(D) and lost motive power before jumping out of drive and back into low gear. The check engine warning light was illuminated. The contact drove the vehicle home and the vehicle was not repaired. The contact stated that on two occasions, the contact had to replace a plastic clip under the hood that was used to control the shifter knob. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

- Graysville, TN, USA

The vehicle's automatic transmission began started shifting "roughly" and the service engine light for the powertrain came on. I was told the transmission code was for the "Traction Plate" and that I needed to replace the transmission.

- Waterford, MI, USA

We were in reverse backing into a parking stall and tried to put the car into park. An error popped up something to the effect SHIFT SYS FAULT We were unable to put the car in park/drive/or any other gear. Parking brake was automatically applied. We were stuck, had to have it towed by a flat bed truck and repaired. Thank god this did not happen in the middle of a street where traffic would have been....could have been tragic. It was towed on a Friday 2/9/24 and fixed on 2/13/24 It was a shift cable bushing that wore out and cracked. Similar to this recall from 2016 ford fusions (Copied below). This should have also applied to ANY Fords that had a similar "plastic" piece that could crack and wear out causing the car to be inoperable. Campaign/NHTSA# 19S16/19V362 Issue Date 2019-05-13 Description On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Safety Risk On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Remedy If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the transmission not in park warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash

- West Bend, WI, USA

The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500 spent! Transmission

- Eagle Butte, SD, USA

Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.

- Louisville, KY, USA

About 4 weeks ago my car lost the ability to move while driving. The wrench light popped up to see manual. Upon checking the manual it stated that the problem was with the power train. I took it to get looked at and the service center further confirmed that it was a piece inside the transmission. I see that there was a safety recall issued in 2017 for the power train torque converter for 2017 Ford Fusions. However, when I type in my VIN number the recall does not appear for my car. Is there a way for the recall to be issued for my car being that I drive the exact car type that was affected and am having the same problem?

- Raleigh , NC, USA