The contact owns a 2017 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle jerked when accelerating. No warning lights were illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed transmission. The vehicle was not repaired due to cost. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

- Owensboro, KY, USA

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop sign, the RPM rose to 3,500 RPM however, the transmission failed to shift into gear. The vehicle then shifted into drive(D) and lost motive power before jumping out of drive and back into low gear. The check engine warning light was illuminated. The contact drove the vehicle home and the vehicle was not repaired. The contact stated that on two occasions, the contact had to replace a plastic clip under the hood that was used to control the shifter knob. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

- Graysville, TN, USA

The vehicle's automatic transmission began started shifting "roughly" and the service engine light for the powertrain came on. I was told the transmission code was for the "Traction Plate" and that I needed to replace the transmission.

- Waterford, MI, USA

We were in reverse backing into a parking stall and tried to put the car into park. An error popped up something to the effect SHIFT SYS FAULT We were unable to put the car in park/drive/or any other gear. Parking brake was automatically applied. We were stuck, had to have it towed by a flat bed truck and repaired. Thank god this did not happen in the middle of a street where traffic would have been....could have been tragic. It was towed on a Friday 2/9/24 and fixed on 2/13/24 It was a shift cable bushing that wore out and cracked. Similar to this recall from 2016 ford fusions (Copied below). This should have also applied to ANY Fords that had a similar "plastic" piece that could crack and wear out causing the car to be inoperable. Campaign/NHTSA# 19S16/19V362 Issue Date 2019-05-13 Description On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Safety Risk On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Remedy If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the transmission not in park warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash

- West Bend, WI, USA

The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500 spent! Transmission

- Eagle Butte, SD, USA

Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.

- Louisville, KY, USA

About 4 weeks ago my car lost the ability to move while driving. The wrench light popped up to see manual. Upon checking the manual it stated that the problem was with the power train. I took it to get looked at and the service center further confirmed that it was a piece inside the transmission. I see that there was a safety recall issued in 2017 for the power train torque converter for 2017 Ford Fusions. However, when I type in my VIN number the recall does not appear for my car. Is there a way for the recall to be issued for my car being that I drive the exact car type that was affected and am having the same problem?

- Raleigh , NC, USA

The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.

- New Bern, NC, USA

2017 Ford Fusion 2.0L ecoboost engine is available for inspection. The engine block was designed incorrectly and coolant leaks into the cylinder. There is a risk of fire from the intrusion of coolant in the cylinder. Many other people are having this issue and they did recall the 1.5L engine. They need to on the 2.0L as well. My local mechanic identified the issue and I called the Ford dealer who didn't even need to see it said I need a new engine based off the mechanic's testing. After losing coolant and constantly refilling with no coolant being seen coming from the vehicle, the check engine light comes on. The code listed states that one of the cylinders is misfiring. This is due to coolant in the cylinder. With the risk of fire, Ford needs to put a recall on this issue for the 2.0L ecoboost.

- Auburn, MI, USA

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- Santa Rosa, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.

- Harker Heights, TX, USA

I was pulling onto the beltway and my car would not shift when I accelerated. Then the engine revved up when I accelerated and the car had no power. It remained in the same gear. Then it wouldn-??t move at all. I was able to coast off the highway. Turned the car off and started again. It did the same thing. Staying in the gear and then not accelerating. I find it interesting that other 2017 ford fusion had a previous recall for this. My vin isn-??t included on the list

- Arnold, MD, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 84,000.

- Tacoma, WA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D). The Shift System Fault, Service Required message was displayed. The contact noticed that the shifter cable was detached and reconnected the shifter cable. The transmission was then able to shift into drive(D). The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 94,000.

- Lenexa, KS, USA

Car started rough and engine light came on. Coolant low. Took car to Ford dealer service department and was told the problem was coolant intrusion. Was told not to drive it as eventually the car would overheat and engine block would crack. Only fix is to get a new engine.

- Naperville, IL, USA

Shift System Fault: transmission shifter cable bushing wore out, cap fell off, shifter cable got detached, so I cannot shift the car out of Park. I have a 2017 Ford Fusion and it was not included in the recall, even though this Shift System Fault problem is the same problem that the Ford Fusions included in the recall are having.

- Neshanic Station, NJ, USA

The contact owns a 2017 Ford Fusion. The contact stated that after reversing and shifting back into drive, the vehicle failed to move or respond as needed. The contact stated that the -??Shift System Fault-?? warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

- Harpers Ferry, WV, USA

The contact owns a 2017 Ford Fusion. The contact stated while reversing out of her driveway at approximately 3 MPH, the transmission slipped out of reverse(R) and shifted into neutral(N). The contact stated that an unknown warning light was illuminated. The contact stated that the failure had also occurred while in drive(D) and had become a recurring failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The contact had not taken the vehicle to a local dealer or independent mechanic; however, she had watched videos online on how to replace the damaged shifter cable bushing. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

- Dayton, TN, USA

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting into drive(D), the vehicle failed to respond. The power train warning light was illuminated, and a message indicating the gear shifter failure was displayed. The contact attempted to shift into park (P), but the gear shifter remained stuck in drive(D). The contact stated that she was able to manually move the shifter cable, and the vehicle shifted into park (P). The contact stated that the shifter cable bushing was replaced by a family member. The contact stated while driving from a complete stop and depressing the accelerator pedal after the part was replaced, the vehicle shuddered and hesitated to respond. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The dealer was notified of the failure and informed the contact that a fee would be charged for the diagnostic test and the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

- Prattville, AL, USA

The contact owns a 2017 Ford Fusion. The contact stated that after shifting from the reverse position to the drive position the transmission would not go into gear and the vehicle would not drive forward. The vehicle was towed to the local dealer who diagnosed that the transmission cable bushing had failed and needed to be replaced. The transmission cable bushing was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 89,000.

- N. Chesterfield, VA, USA