The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.

- New Bern, NC, USA

2017 Ford Fusion 2.0L ecoboost engine is available for inspection. The engine block was designed incorrectly and coolant leaks into the cylinder. There is a risk of fire from the intrusion of coolant in the cylinder. Many other people are having this issue and they did recall the 1.5L engine. They need to on the 2.0L as well. My local mechanic identified the issue and I called the Ford dealer who didn't even need to see it said I need a new engine based off the mechanic's testing. After losing coolant and constantly refilling with no coolant being seen coming from the vehicle, the check engine light comes on. The code listed states that one of the cylinders is misfiring. This is due to coolant in the cylinder. With the risk of fire, Ford needs to put a recall on this issue for the 2.0L ecoboost.

- Auburn, MI, USA

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- Santa Rosa, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.

- Harker Heights, TX, USA

I was pulling onto the beltway and my car would not shift when I accelerated. Then the engine revved up when I accelerated and the car had no power. It remained in the same gear. Then it wouldn-??t move at all. I was able to coast off the highway. Turned the car off and started again. It did the same thing. Staying in the gear and then not accelerating. I find it interesting that other 2017 ford fusion had a previous recall for this. My vin isn-??t included on the list

- Arnold, MD, USA

I purchased a used car from a dealership in Orlando, FL, on May 5th this year. The vehicle has been experiencing a recurring issue of a battery drain, and despite multiple visits to authorized Ford service centers and leaving the car with the dealership for repairs, the problem persists. My ability as a customer to work and move around has been severely affected. The dealership claims no liability, but evidence suggests they were aware of the issue before selling the car. The service advisor admitted the problem existed before the purchase, providing repair orders from a different Ford location as proof. Currently, Ford is requesting 15 additional hours of labor for diagnosis, but the dealership refuses to approve it, leaving me with a non-functional vehicle. I suspect the vehicle's Power Control Module needs reprogramming due to a recall (Customer Satisfaction Program 17B38), but the VIN lookup shows no recalls associated with the car despite the model, year, plant city, build dates, as well as the reason for the recall matching. I, as the customer, am unable to use the purchased product, and Ford refuses to provide me with a response or any resolution as they -??will not do anything until those 15 hours of labor = $3000 are not approved-??, at the same time, financial constraints prevent me from approving the needed labor hours for diagnosis. Customer Satisfaction Program 17B38 Reason for this program: In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Affected vehicles Vehicle: Fusion Model Year: 2017 Plant City: Hermosillo Build Dates: 10/16/2015 - 08/02/2017

- Orlando, FL, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 84,000.

- Tacoma, WA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D). The Shift System Fault, Service Required message was displayed. The contact noticed that the shifter cable was detached and reconnected the shifter cable. The transmission was then able to shift into drive(D). The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 94,000.

- Lenexa, KS, USA

Car started rough and engine light came on. Coolant low. Took car to Ford dealer service department and was told the problem was coolant intrusion. Was told not to drive it as eventually the car would overheat and engine block would crack. Only fix is to get a new engine.

- Naperville, IL, USA

Shift System Fault: transmission shifter cable bushing wore out, cap fell off, shifter cable got detached, so I cannot shift the car out of Park. I have a 2017 Ford Fusion and it was not included in the recall, even though this Shift System Fault problem is the same problem that the Ford Fusions included in the recall are having.

- Neshanic Station, NJ, USA

The contact owns a 2017 Ford Fusion. The contact stated that after reversing and shifting back into drive, the vehicle failed to move or respond as needed. The contact stated that the -??Shift System Fault-?? warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

- Harpers Ferry, WV, USA

The contact owns a 2017 Ford Fusion. The contact stated while reversing out of her driveway at approximately 3 MPH, the transmission slipped out of reverse(R) and shifted into neutral(N). The contact stated that an unknown warning light was illuminated. The contact stated that the failure had also occurred while in drive(D) and had become a recurring failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The contact had not taken the vehicle to a local dealer or independent mechanic; however, she had watched videos online on how to replace the damaged shifter cable bushing. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

- Dayton, TN, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. No warning lights was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired however, the contact stated that two years later the failure recurred. The manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. The failure mileage was approximately 115,000.

- San Diego, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting into drive(D), the vehicle failed to respond. The power train warning light was illuminated, and a message indicating the gear shifter failure was displayed. The contact attempted to shift into park (P), but the gear shifter remained stuck in drive(D). The contact stated that she was able to manually move the shifter cable, and the vehicle shifted into park (P). The contact stated that the shifter cable bushing was replaced by a family member. The contact stated while driving from a complete stop and depressing the accelerator pedal after the part was replaced, the vehicle shuddered and hesitated to respond. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The dealer was notified of the failure and informed the contact that a fee would be charged for the diagnostic test and the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

- Prattville, AL, USA

Torque convertor weld studs fail the torque convertor will not be connected to the engine flexplate and the vechile will lose the ability to move, increasing the risk for a crash.

- Ocala, FL, USA

The contact owns a 2017 Ford Fusion. The contact stated that after shifting from the reverse position to the drive position the transmission would not go into gear and the vehicle would not drive forward. The vehicle was towed to the local dealer who diagnosed that the transmission cable bushing had failed and needed to be replaced. The transmission cable bushing was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 89,000.

- N. Chesterfield, VA, USA

1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.

- Ocala, FL, USA

Shift cable bushing issue. Same as recall 22s43 for 2012-2016 Ford Fusions.

- Neenah, WI, USA

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter failed to operate as needed and the contact was unable to shift into the intended gear. The message to -??See Owner-??s Manual-?? was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

- Newnan, GA, USA

Shift cable bushing on the top of the transmission was found disintegrated upon inspection and only small remnants were found. Due to this issue, the cable was also found to be disconnected from the transmission. Prior to the inspection, a -??Shift Sys-?? and -??See Manual-?? error appeared on the dash screen with a yellow wrench while changing gears 3 separate times. The transmission then became stuck in neutral. This could cause myself or others to be stuck in a gear unable to safely leave their vehicles at their destination. This could also cause the reverse and leave myself or others stranded at their destinations. Research found that this same part and issue is under recall for all models 2013-2016 Ford Fusions. I believe this recall should be extended to the 2017 model as well. I have tended to the issue and replaced the part, using OEM part from dealer, within my vehicle to continue commuting safely.

- St Louis, MO, USA