10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 50,837 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Failure to shift properly, RPM-??s increasing while transmission is changing gears. No warning lamps, messages. Symptoms increasing over a 3 week period. Took car to Ford Dealer on 7/15/2023; diagnostics done indicating failure of torque converter and transmission pump. As of today, 9/5/2023, car is still at dealership with no repairs made. Dealer says unable to get parts for repairs, and they have no idea when parts might be available.
- Knightdale, NC, USA
The contact owns a 2017 Ford Fusion. The contact stated that while reversing from the driveway, the shifter knob linkage detached. As a result, the vehicle failed to move. The power train wrench symbol illuminated and went off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 90,000.
- Bellwood, PA, USA
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to operate properly after shifting out of park(P). The contact stated that the transmission warning light was illuminated. The contact had the vehicle towed twice to the dealer. The contact stated that on the first occasion the shifter cable bushing was replaced, and on the second occasion the cable was replaced. The contact stated that after the repairs the failure returned after shifting into reverse(R). The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was also informed that she would not be reimbursed for any prior repairs. The vehicle was not repaired. The failure mileage was 132,563.
- Jasper, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving 25 MPH, the vehicle made a beeping sound and independently shifted into neutral(N). The contact was able to coast the vehicle into a parking lot and shifted into park(P). The contact stated the vehicle failed to respond while shifting into drive(D) or reverse(R). The gear shift indicator light indicated that the transmission was in park(P). The power train warning light was illuminated, and a message indicating a transmission failure was displayed. The vehicle was towed to a transmission specialist, where the transmission shifter cable was replaced; however, the failure recurred 3 weeks later. The vehicle was towed to the transmission specialist. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included. The failure mileage was approximately 127,746.
- Dallas, TX, USA
Ford Fusion 2.0 is currently at 71,000 miles and experiencing signs of coolant intrusion. Rough cold start with white smoke coming out of the exhaust. Check engine light illuminated showing a P0301 code (misfire in cylinder '1'). Still trying to research a reputable dealer/repair facility that can perform the repair without any hassle. The engine is drinking about 1/4 cup of coolant per day as of writing this. This is a well-documented issue plaguing the EcoBoost engines and is a very costly repair, let alone very dangerous if left to fester.
- Sterling Heights, MI, USA
The contact owns a 2017 Ford Fusion. The contact stated that when attempting to park the vehicle to refuel it, the gear shifter was stuck into drive (D) position. Additionally, the contact stated that the gear shifter was later stuck into park (P) position. The vehicle was towed to the dealer, who diagnosed that the transmission shift cable bushing needed to be replaced. The vehicle was repaired; however the failure persisted. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V413000 (Power Train), 19V362000 (Power Train) and 18V471000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was approximately 79,921.
- Cheshire, CT, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal, and the engine revved but failed to respond as intended. The contact stated there was no warning light illuminated. The contact stated that she drove the vehicle off the highway and onto an exit ramp and eventually the vehicle stalled on the side of the road. The contact had the vehicle towed to a dealer, who diagnosed and determined that the transmission needed to be replaced. The contact then had the vehicle towed to a transmission specialist who replaced the transmission with a refurbished transmission. The vehicle was repaired. The contact stated that recently the transmission failed again, and the vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
- Glenwood, IL, USA
Similar to the 2016 Ford Fusion (June 10, 2022 / NHTSA CAMPAIGN #: 22V413000) The 2017 Ford Fusion also has issues with shifting gears. Vehicle has been locked in park and is unable to move.
- San Antonio, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a Customer Service Satisfaction letter was mailed; however, the program had expired. The failure mileage was approximately 130,000.
- Claremore, OK, USA
The contact owns a 2017 Ford Fusion. The contact stated that upon start of the vehicle, the vehicle failed to move forward as the shift sys fault service required message was displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the shifter cable bushing was defective and needed to be replaced. The contact's husband linked the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been notified of the failure and was informed that the vehicle was not under recall. The vehicle had been repaired. The failure mileage was 101,413.
- Smiths Grove, KY, USA
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
- Fontana, CA, USA
While driving 2017 Ford Fusion, the car began to jerk violently. After a few feet the car would only rev and would not accelerate. The car was restarted where it went into gear but after a few feet it jerked into the next gear violently and then would only rev. There were no lights on at the time of incident. Car had to be towed to dealer where it would not go into gear at all and at time of drop off the ABS and Traction control lights came on. Car has 112,000 miles and has already had the motor replaced due to the coolant leak into engine block. Was taken to the dealer and diagnosed with failed torque converter, pump, and solenoid repair quoted $4900. New transmission quoted at $6100.
- Dittmer, MO, USA
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact attempted to shift the vehicle into drive however, the vehicle failed to respond. The vehicle was diagnosed by an independent mechanic who stated that the shifter cable and the shifter cable bushing were missing and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that there were no recalls on the VIN for the failure. The failure mileage was 89,661.
- Steeleville, IL, USA
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, it was difficult to shift the vehicle into drive(D). After restarting the vehicle, the contact stated that he was able to shift the vehicle into drive(D) and the vehicle was driven to the residence. There was no warning light illuminated. The vehicle was towed from the residence to the dealer to be diagnosed. The contact was informed that the shifter cable bushing had detached and needed to be replaced. The vehicle was repaired. After investigation, the contact related the failure to NHTSA Campaign Number: 21V376000 (Power Train). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 97,800.
- Sioux Falls, SD, USA
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to shift out of park(P). The powertrain warning light was illuminated. The contact also stated that the vehicle hesitated while depressing of the accelerator pedal while driving at various speeds. The vehicle was taken to an independent mechanic however, a DTC code reader failed to retrieve a fault code to determine the cause of the failure. The mechanic then informed the contact that the failure was related to the transmission shifter cable bushing. The mechanic had reached out to the manufacturer and was informed that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 69,000.
- Chester, SC, USA
I am getting the Shift system error and error u200296 when I get it scanned. The shift linkage keeps popping off and we have replaced it multiple times making it impossible to change gears
- Bakersfield, CA, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle was pulling to either side, shaking, vibrating, and was very unstable. The vehicle was taken to the local mechanic who diagnosed that the torque converter weld studs had failed and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 60,000.
- Edinburg, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward unintendedly and then went into LIMP Mode. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
- Corning, CA, USA
The contact owns a 2017 Ford Fusion. The contact stated that while shifted into reverse(R), the gear shifter inadvertently shifted back into park(P). The contact stated that she attempted to shift in another gear however, the gear shifter reverted to park(P). The power train warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the gear shifter assembly had failed and needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and provided a case number and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 50,000.
- Lansing, IL, USA
- Waterford, MI, USA