10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
47,881 miles

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« Read the previous 20 complaints

problem #66

Nov 032020

Fusion

  • 75,000 miles
The owner/myself driving vehicle home my 2017 Ford Fusion SE 1.5L on the interstate when white smoke billowed out from the exhaust leading to a seized engine on a high traffic density highway. The car started to sputter, clunk and the check engine light kept flashing as I pulled off the side of the road. This car had issues before the failure of the engine with cylinders misfiring, spark plugs being fouled at low mileage and engine losing coolant. Per my vehicles breakdown I brought it to a local mechanic who worked for Ford and stated my engine locked up and needs to be replaced, after bringing my car to another shop for a second diagnosis, it was the same answer after a full look at it. I tried calling Ford in Michigan they gave me the run around, my dealer fred beans of Ford gave me the run around saying I have to cover this repair due to it being out of my warranty. I did the program 19B37 recall from Ford which reset the computer system for antifreeze and coolant entering the engine. Clearly, that issue that Ford tried to patch up didn't work. My mechanic & Ford determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by Ford as Ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please - recall this issue. 1.5 & 2.0 engines are very problematic. The cost for my repair is $4,800 that I don't have.

- Yardley, PA, USA

problem #65

Nov 152020

Fusion

  • 94,000 miles
Vehicle keeps randomly showing a shift system fault when I go to drive and a piece that should connect to the transmission to allow the vehicle to shift into gear keeps disconnecting causing the car to stay in park and the emergency brake to stay on.

- Clarkston, GA, USA

problem #64

Nov 092020

Fusion

  • 52,000 miles
Back in 2018, 1.3 million Ford Focus vehicles were recalled due to a fuel purge valve. Who's to say the same issue is starting to occur again, but to the Ford Fusion? my 2017 Ford Fusion that I purchased 6 months ago has this issue. It is a major safety concern! on my way to work in the middle of the highway, during morning traffic, my car decides to turn off causing a accident, but luckily nobody got hurt! while I was sitting there waiting for the police to arrive, I tried turning it back on, and luckily it did, but surprise surprise now with the service engine light on. When I got off of work my car turned back on (still with the service engine light on) and the same issue happened again 4 times on my way back home. I drove all the way back on the right hand passing lane because this is a safety hazard, and could easily cause a accident again! what it did exactly is it starts like a humming/vibrating noise that comes from the dashboard, I couldn't push on my gas, turn my steering wheel, and automatically goes down to 0 mph, and on the dashboard it asked me to put the car in P, and then turns off. Of course the warranty that I purchased didn't want to cover it, and now I have to pay $425 to have this fixed! Ford Motor Company needs to issue a recall before someone seriously gets injured!

- Rogers, TX, USA

problem #63

Oct 262020

Fusion

  • 95,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that after his wife parked the vehicle and shifted the gear shifter into park, the vehicle roll backward. The contact's wife re-entered the vehicle and shifted the vehicle into drive however, the gear shifter seized in neutral. The contact stated that the transmission shifter cable bushing had detached. A zip tie was used to attached the gear shifter and the vehicle was driven to his residence. The contact stated that he was a certified mechanic. University Ford durham (5001 durham-chapel hill blvd, durham, nc 27707, (919) 682-9171) was contacted and informed of the failure. The contact was informed that the VIN was not under recall. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

- Stem, NC, USA

problem #62

Jul 012020

Fusion

  • 132,000 miles
Shift dial get stuck in park, will not shift out of park even with the override, have had it looked at twice, both times there was "no problems, " and the shop always it works when the tow truck drops it off. It happens on and off, never gives an error message or throws a code. Could be driving one minute, get home, shut the car off, a couple hours later get back in, and it doesn't shift anymore. It's extremely inconvenient and considering the Ford dealership says "this happens a lot" I don't understand why they don't recall the faulty cable or relay or transmission or shift dial if it happens all the time, because after taking it to 3 different shops, they all have no answer to the issue, just to "deal with it". and the fact that the override doesn't work is a big problem. But Ford does their thing and I guess won't recall something they know is a problem on many of their 2017 Ford Fusion SE's even though it's a safety issue but I guess that's Ford, more about pumping crap cars out than they are worried about making them safe when the same problem occurs on multiple 2017 Ford Fusion.

- Seminole, FL, USA

problem #61

Sep 182020

Fusion

  • 46,000 miles
Check engine light came on with 3 codes P051B pertaining to the crankcase pressure sensor, upon further investigation I've noticed that the 1.5L ecoboost 2017 Ford escape has a recall but not the 1.5L ecoboost 2017 Ford Fusion, the system failed to no fault of my own. Recall needed due to fault of Ford manufacturing/equipment. I noticed the check engine light turned on during one of my daily commutes back home from university.

- Logan, OH, USA

problem #60

Sep 072020

Fusion

  • 80,000 miles
I was in a the middle of a drive thru and I put my car in park and engine light came on, my gear shifter was flashing in all the gears and on the dash it was saying shift system fault service required. I couldn't put it in any gear. It wouldn't start until some guy came over and said the same thing happened to his Ford Fusion. He knew how to get it back in park and showed me what happened. He has said that there was a recall for that part.

- Harrisburg, IL, USA

problem #59

Sep 022020

Fusion

  • 71,063 miles
The contact owns a 2017 Ford Fusion. The contact stated that the power train automatic transmission torque convertor failed. The contact stated while driving 62 mph and depressing the accelerator pedal, the vehicle started to shudder and jerk. No warning light was illuminated. The contact also stated that on another occasion, the vehicle stalled without warning. The vehicle was restarted and started to jerk. The vehicle was taken to an independent mechanic and was informed to take the vehicle to a Ford dealer that there was a recall associated with the vehicle. The vehicle was later taken to dick smith Ford of columbia located at 7201 garners ferry rd, columbia, SC 29209, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,063.

- St Matthew, SC, USA

problem #58

Aug 182020

Fusion

  • 80,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that the torque converter was not welded properly and caused the vehicle to go into lock mode while driving at an unknown speed. The contact stated that the refer to owners manual light illuminated. The contact called an unknown Ford dealer, located in union, New Jersey and was told that there was no recall on the vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

- Linden, NJ, USA

problem #57

Jul 162020

Fusion

  • 86,100 miles
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and attempting to drive, the gear shifter failed to shift out of park. The vehicle was towed to bob gillingham Ford (8383 brookpark rd, parma, oh 44129, 216-539-9191) however, a diagnostic test was still pending. The contact was concerned about a possible shifter cable detachment. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,100.

- Brooklyn, OH, USA

problem #56

Jul 102020

Fusion 4-cyl

  • 68,000 miles
I was backing out of my driveway from my car all of sudden stopped, and shifted back to park. Maintenance light was on and message said shift system fault. I turned of my car and back on same thing, tried the manual override it did the same thing. Tow truck ended up dragging my car on to the tow truck bed. I have a video of it doing it.

- Waynesville, GA, USA

problem #55

Jun 112020

Fusion 4-cyl

  • 124,000 miles
Thursday 6/11/20 about 7pm I was trying to back out of the driveway and the emergency break just came on and the car wouldn't drive anymore come to find out it was the shift link bushing. Almost caused me to wreck with oncoming traffic due to the sudden stop. I took it to rusty eck Ford in wichita ks today 6/12/20 and got it fixed. They made mention that this has been common with other Fusion so I figured I should report this issue today.

- Wichita, KS, USA

problem #54

May 292020

Fusion 4-cyl

  • 77,000 miles
My wife was at a shopping center. Backed out of the parking spot, stopped, then turned the shifter to drive. Shift fault popped up and the wrench symbol. Drive was lit on the shifter knob but the car wouldn't shift out of reverse. She cycled the ignition a couple times and it finally went into park and would shift normally.

- Providence Village, TX, USA

problem #53

Apr 272020

Fusion 4-cyl

  • 75,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled as a wrench was displayed on the instrument panel. The contact turned off and restarted the vehicle and the vehicle operated as intended. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle needed an oil change. The oil change was performed however, the failure recurred. Upon investigation, the contact linked her failure to NHTSA campaign number: 17V427000 (power train) however, her VIN was not included. The vehicle was not repaired. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was approximately 75,000.

- Cartersville, GA, USA

problem #52

Apr 302020

Fusion

  • 37,700 miles
Car stalled after accelerating moderately hard into traffic from a stop and then quickly turning left into parking lot.

- Lockport, IL, USA

problem #51

Feb 072020

Fusion

  • 71,000 miles
Transmission needed rebuilt. Torque converter and value body went out.

- Ossian, IN, USA

problem #50

Feb 252020

Fusion

  • 0 miles
Vehicle doesn't move when put into gear... when taken for diagnostic, transmission code pops up...

- Mcallen, TX, USA

problem #49

Feb 112020

Fusion

  • 63,000 miles
I went to my car after work and attempted to start it but a shift system fault error occurred and the car began putting the emergency brake on when I tried to shift to park. It would say "shift to park" even when my knob showed that the gear was in park. It would also rotate the knob back to P every now and then when you attempt to shift into a different gear.

- Kansas City, MO, USA

problem #48

Jan 272020

Fusion

  • 60,000 miles
While driving. 17. Ford. Fushion. Car slows down while driving. Jerking took it in the dealership. They kept it a week. To tell me it had transmission. Problems. Torque converters. And needed a new transmission was not. Cover under warranty I am female and alway drove a Ford. Car. Never had any problems.

- Southfield, MI, USA

problem #47

Feb 032020

Fusion

  • 43,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while stopped at an intersection the vehicle stalled without warning. The contact placed the car in park turn the vehicle off and back on which resumed normal operation. The vehicle was taken to (auto giants temple hills 4600 branch ave, temple hills, md 20748 (240) 685-2274) who was unable to diagnose the vehicle. The contact was referred to a local Ford dealer. A dealer was not contacted. The vehicle was not repaired. The failure recurred intermittently. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

- Washington, DC, USA

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