10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 51,281 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The bushing that attaches transmission shift cables disappeared. The car flashed "shift sys fault" and kept turning on the emergency brake and disabled the engine from starting. After googling the warning, I found an article about the recall from ford and what the problem was. After finding a picture of the problem I was able to verify that the bushing was gone and cable was detached. Once the cable was reattched, the car functioned correctly. Unfortunately my car was not part of the 2022 recall for this malfunctioning part
- Lansdale, PA, USA
The Shifter Cable Bushing disintegrated on my 2017 Ford Fusion, causing it to not shift into drive while parking my car. This did not result in damage or an accident, but the car was stuck in gear, and I could not move the car. I was told there is no recall for my car on this, but there is on others. I had to get it repaired at my own cost. The issue could cause more problems with similar cars like mine. A warning on my dash told me there was a problem with the shifter mechanism and that the car wasn't in gear. If the car had been in neutral at the time of the problem, it could have rolled away, with me thinking that the car was in park.
- The Colony, TX, USA
On 12/08/2022, my 2017 Ford Fusion started as normal in a busy parking lot, but once I idled/moved just a little, it became locked as if the emergency brake was on (it was not) and would not shift out of park, regardless of trying to put in neutral, reverse, etc. (It would show N or R on the dash, but remained deadlocked in Park.) There was this error message: "SHIFT SYS FAULT Service Required." It took several people to push the car to a safe area out of the way of traffic. Had to have the car towed at owner's expense to the closest Ford dealership. There were not other messages or signs of the problem prior to this failure on 12/08/2022. Ford dealer on 12/10/2022 removed and replaced transmission shifter cable bushing and installed cap. Ford dealer agreed that most certainly, this 2017 Ford Fusion has the EXACT same recall #22s43 that other 2017 Fusions have had. However, when Ford dealer entered this vehicle VIN, nothing showed up in OASIS. So I had to pay for this repair out of pocket. Like others have stated, the Ford recall #22s43 is too narrow in scope. So why in the world am I having to pay 100% of the cost to fix the EXACT SAME bushing/cap issue (recall 22s43) that others are having with the EXACT SAME YEAR, MAKE, & MODEL"!?! Just because my VIN wasn't included in Ford's original recall" DOES NOT MAKE SENSE! If it's the same issue as the other vehicles are having (of the same year, make, model) why am I paying for the error and they aren't?
- Shawnee, KS, USA
The problem is in the gear shifting. The problem is the same problem many others are having on 2017, but are not included in the recall. The recall is Fords number for this recall is 18S08. Several hundreds have filed a complaint but Ford will not expand the recall to include the 2017. This is a safety issue that needs to be addressed by Ford and NHTSA. The current recall effected 650,000 cars but not the 2017 Ford Fusion.
- Pueblo West, CO, USA
When putting my car in park, I received a warning "SHIFT SYS FAULT" Confirm Park Brake Apply Before Exiting the Vehicle. My parking brake was never on. When I got back in my vehicle, my gear shift would not let me take put my vehicle into gear. I googled and found it was the gear shift bushing and there was a recall on this part. I was able to take my vehicle to the repair shop and told them there was a recall. They informed me the recall was not for my vehicle because the recall was for automatic transmissions on 2016 and before. How can this exact same part be a recall on an automatic vehicle, but not on an electronic "dial" gear shift?
- Moore, OK, USA
The contact owns a 2017 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the power train fault warning light was illuminated. The vehicle was not diagnosed. The manufacturer was contacted, and a case was filed. The failure mileage was 65,689.
- Lawton, OK, USA
Car wouldn-??t shift to park!
- Anna, TX, USA
The transmission shifting cable bushing has gone bad. My car will not shift into park it-??s stuck in neutral. Ford tried transferring but couldn-??t. I was instructed to file report online. I have a case number for assistance for repairs.
- Cleveland , OH, USA
Purchased vehicle used from a state agency, transmission lurches, won-??t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won-??t move for several seconds, will go into drive without warning.
- Dunlap, IA, USA
The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
- Brentwood, NH, USA
the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!
- Coralville, IA, USA
vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.
- Kansas City, MO, USA
The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
- Oak Lawn, IL, USA
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
- York, PA, USA
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.
- Merced, CA, USA
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
- Charlotte, NC, USA
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
- Southport, NC, USA
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive (D), the gear shifter immediately switched back into park (P) position. The contact was unable to drive the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 68,000.
- Fayetteville, NC, USA
While shifting from reverse to drive, car shifted back to park and activated parking brake. Unable to move car forward and needed to be towed to dealership for repair. The 2013-16 Ford Fusions are included in recall on bushing failure, however, my 2017 Fusion is not included. However, clearly this is an issue with millions of Ford vehicles and recall should be expanded. Shift system fault notification appeared after this incident. Ford of Murfreesboro inspected the vehicle and repaired the failed bushing at the transmission selector.
- Murfreesboro, TN, USA
- Charlottesville, VA, USA