10.0
really awful- Crashes / Fires:
- 0 / 4
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 35,137 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Ford Fusion. The contact stated that the power train automatic transmission torque convertor failed. The contact stated while driving 62 mph and depressing the accelerator pedal, the vehicle started to shudder and jerk. No warning light was illuminated. The contact also stated that on another occasion, the vehicle stalled without warning. The vehicle was restarted and started to jerk. The vehicle was taken to an independent mechanic and was informed to take the vehicle to a Ford dealer that there was a recall associated with the vehicle. The vehicle was later taken to dick smith Ford of columbia located at 7201 garners ferry rd, columbia, SC 29209, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,063.
- St Matthew, SC, USA
I was driving about 10 mins away from my house, in the city as I approached a red light my car shut off. It stopped while I was in motion, I couldn't brake, theres was nothing could do but just let the car stop on its own. The battery light started to flash, the wrench light came on. I turned the car off, then back on, and it didnt start. So I tried again, and the car started, I was ale to make it home safe. But this is a hazard, I had children in the car, I will like this car to be recalled. I saw in 2017 in July about five thousands 2017 Ford were recalled for this reason. Im scared and dont know what to do!
- Boston, MA, USA
Engine coolant leaked into multiple cylinders and the engine needs to be replaced. Apparently this is a design flaw and has been known by Ford for many years and has not been recalled. This is the ecoboost engine in a 2017 Ford Fusion platinum. Now the engines are on back order so it will take many weeks to get replaced. The warranty only covers a rental car for 10 days.
- Tampa, FL, USA
Had a check engine light come on on my 2017 Ford Fusion SE with only 61,000 miles and there was a misfire on the first 1000 revolutions and it was on cylinder 2. it was under warranty and I took it to the dealership and they said that coolant got into the cylinder and it caused major engine damage and I need a new engine. I will get a refurbished one for my $100 deductible but I thought I should get a brand new one. Ecoboost engines are garbage. One and done with those. Ill never buy a Ford with an ecoboost engine again. Toyota is much more reliable and perfects things unlike american car companies that only care about quarterly sales. I wont get my car for 2 to 6 weeks they said but did get a loaner car. Im going to trade that in asap
- West Allis, WI, USA
Nothing yet happened, I took it to the dealership a day after I bought it because of what they called a 'ghost' check engine light that would pop on for a few seconds and then went away. I also realized the car is needing a frequent refill for coolant.
- Pine Hill, NJ, USA
2017 Ford Fusion 71,000 miles, coolant leak into cylinder 3. many forums stating same problem in Fusion and Ford edge. Resulting in new engine purchase or $8K repair. While the vehicle was in motion I noticed power loss. Ford would not help in me in any way financially or waving any fee.
- Pittsburg, CA, USA
The contact owns a 2017 Ford Fusion. The contact stated that there was a knocking in the engine. The check engine light was illuminated. The vehicle was taken to red mccombs Ford located at 8333 I-10, san antonio, tx 78230, where it was diagnosed that coolant leaked into the cylinder and caused the engine misfire. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 71,000.
- San Antonio, TX, USA
Coolant got into the cylinder due to a known issue with this motor. A software update was offered to try and prevent the problem but the damage had already been done. The car has 65000 miles and is 5000 over the warranty. Ford was contacted by myself and the local Ford dealer and they will not help at all. The check engine light came on and I took it to the local garage and they changed the spark plugs and then at around 60000 miles the light kept coming on and off. After about a week the car started shaking really badly upon start up. The software update was issued and I took it to the Ford dealer and they said it is a known issue with this motor and Ford has yet to offer a recall.
- Birch Run, MI, USA
The car drove as expected until around 80K miles. Then the check engine light displayed with the code: P0302. This shows a misfire on cylinder #2. the cars coolant was recently refilled and upon inspection after the check engine light appeared, the coolant reservoir was again empty. The car was kept up on maintenance and didn't show any signs of malfunction prior. I later found out that coolant is leaking into the cylinder, causing it to misfire. The car prompted me to pull over and stop the engine because this issue was making it overheat. The car remains parked in the driveway as it is too fragile to drive.
- Overbrook, KS, USA
I purchased the car on October 21st of 2019. I have had nothing but issues with this car basically sense purchasing it. I bought the car with 54,000 miles. I was up to about 74,000 with the need to replace a motor. I did so, before I replaced the motor the battery light was on. I changed the alternator believing that would be the issue, I also replaced the belt with it thinking I might as well. Still battery light was on. So I even went and changed the battery and still a battery light. I have dumped nothing but money into this car sense purchasing it. I have been reading nothing but issues with these 2017 Ford Fusion ans believe Ford needs to be held accountable for this because so many others are experiencing these issues and now I believe the ECM is going to be replaced. I bought this car thinking a new car would be a good investment for my family and to go back and fourth to work which has been not the case. I have had old war horse trucks with over 200K miles run and drive but knew they would need to upgraded to a newer family car. I really do not think Ford is taking account for the real issues they are having with their new vehicles they are selling to the public who are trying to make a living and with constant electrical problems that just isn't right. Basic maintenance is understandable but to have all of these issues just seems unacceptable.
- Monroe, MI, USA
Turned car on and immediately received the shift sys fault service required warning. Car would not go into gear as well as the parking brake would not go off. Attempted to utilize the key hole in the center console, did not assist at all. Tow truck moved car to the house for us. The car was stationary during the attempting to move into drive.
- Houston, TX, USA
My 2017 Ford Fusion SE is experiencing a P0301 engine code along with major coolant loss. The error code relates to an engine misfire in cylinder 1. there is also white smoke coming from the exhaust. The car was purchased in March of 2018 and has 69,000 mile on it. Upon starting the car idles very rough for about 10 seconds and then smooths out. The gas mileage has been very poor and I have been getting high engine temp alerts as well. I took the car to branford Ford in branford ct. They diagnosed the issue and told me there is coolant leaking into cylinder number 1 and the only way to correct the issue is to replace the engine. My car is out of warranty and the cost to replace is $5700!! this a 2 1/2 year old car that needs and engine replacement"!" I did a ton of research on this issue and found that there are other problems just like this, some in warranty and some not. Ford did have a recall on the 1.5 liter engine for the exact same issue. Apparently there is no current recall or warranty extension for this problem, so basically I am being told I am stuck with the bill. I am looking for assistance from Ford to replace this engine at no cost to me as this is a known issue among the consumers but there hasn't been "enough" documentation to warrant action by the manufacturer. Thank you, [xxx] redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Colchester, CT, USA
Car began losing power uphill, and even pushing the gas pedal to the floor did not help. High pressure fuel pump was replaced at a Ford dealership, but the problem continued, and got worse. Eventually had to be towed to another dealership, where they fixed the problem enough to get home, although hills remained an issue (cruise control was set to 70, and even the smallest hill would cause the car to slow to around 40-45 mph). Car currently is sitting in my driveway because I am afraid to drive it. It might stall out in traffic.
- Columbia, TN, USA
Coolant leak engine, needs new engine. The car has 83,000 miles on it.
- Mansfield, TX, USA
I have a 2017 Fusion remote start and I've been told I need to replace my engine due to coolant leaking into the cylinders/engine.car stalls on the highway and won't go over 20 miles then it kicks back up. Smoke coming out of tail pipe
- Humble, TX, USA
Internal coolant leak in 2.0L Ford Fusion SE ecoboost caused my car's engine to lock without warning. No start. Currently, there exists program 19B37 for 1.5L. My 2.0L Ford Fusion SE ecoboost presented the exact internal coolant leakage problem as that of the 1.5L that is presently on recall. My previous spark plugs confirm that coolant has leaked into the engine of my car. Also, a coolant pressure test will reveal coolant leak is internal in my car. Big star Ford confirmed that my engine is locked and that it will need to be replaced. They don't want to pay for damage. I'm a preventive maintenance owner and only buy oem parts. I also have an engineering background. This internal coolant issue is clearly a manufacturer's defect. Because the issue stems from an internal coolant leak causing engine failure, 2.0L should be included in the program 19B37 recall. It is the right thing to do. On a side note, I had previously taken my car to big star Ford because there were problems with the PCM. Tires were showing to be deflating as I drove on the freeway. I immediately stopped at the nearest tire service company and they confirmed that it was a computer glitch. Big star Ford reinstall the PCM software at the cost of my deductible. NHTSA, we 2.0L owners need your help! please investigate and include 2.0L to the existing program 19B37. I personally have evidence to prove that an internal coolant leak caused my engine to lock. A coolant pressure test will also reveal the coolant leak is internal. Please help get 2.0L included in the current recall program 19B37.
- Pearland, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, he noticed oil on top of the hood. The contact who works as an independent mechanic stated that the turbo charger leaked oil onto the engine. The contact called family Ford (170 york rd, carlisle, pa 17013, (717) 249-2215) however, the vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 78,000.
- Carlisle, PA, USA
Car stalled after accelerating moderately hard into traffic from a stop and then quickly turning left into parking lot.
- Lockport, IL, USA
We went to a Ford dealership and it was reported to us from a Ford salesman that this car has a known problem with antifreeze/coolant entering the engine. We were told that this could result in the engine seizing abruptly at any time. We had been observing for quite a while (4 to 5 months) that the engine smolked a blueish smoke every morning.
- Kissimmee, FL, USA
- Aurora, MO, USA