10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
33,760 miles

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« Read the previous 20 complaints

problem #6

Jul 182017

Fusion

  • 300 miles
In July 2017 I purchased a 2017 Ford Fusion sport with the 2.7 V6 within 300 miles the vehicle stalled on a hill and the car started to roll backwards. I made an appointment and brought the car into the dealership I bought it from. They scanned the car and no codes came up and said there is nothing they can do without a code. I took the car and continued to drive it. It stalled several more times, brought it in again and no codes. They told me Ford would not approve any repairs on this vehicle without having a code and a confirmed issue. I've been driving around in a death trap that could kill myself or someone else and Ford won't help. I found on an online group other people have had this issue and have not gotten it resolved by Ford. There are other issues with this vehicle to. But the stalling is unacceptable. The lemon law for my state says I must let have the chance to fix the car to qualify but the is no trace left behind after stalling therefore Ford has nothing to repair. This vehicle is not safe to drive. Do not buy!

- Totowa, NJ, USA

problem #5

Sep 222017

Fusion

  • 18,000 miles
While driving my car there is an odor that smells like gas. I am not sure where it is coming from sometimes it's very strong others not so bad

- Apache Junction, AZ, USA

problem #4

Jul 292017

Fusion

  • 5,500 miles
Vehicle is a sport model, 2.7L twin turbo. Under hard acceleration, exhaust fumes enter the cabin does not occur under normal driving

- Amherst, OH, USA

problem #3

Jun 222017

Fusion

  • 17,000 miles
I purchased this car on 8/31/16 and on 11/28/16 the dreaded dead battery problems started. I took in it, they replaced the battery on 11/28 said that it was probably just a faulty battery from the manufacture and that it happens, rarely but it happens. On 12/31/17 I went to start my car and it again would not start. Each time that this has happened, I have to manually unlock my car by taking off a piece of the door handle to expose the key hole and the dome lights or dash lights do not come on, that's my dead giveaway that it wont start. When I took it to the shop this time they informed me that the car was manufactured on 8/1/16 and sat too long without being driven so it caused the battery to mess up(even though I had the battery replaced a month earlier, and drive every single day to work). I got the car back and I bet you cant guess what happened on 2/4/17... my car was dead. Wouldn't start, wouldn't unlock... dead. This time they we're "99.9% sure" they fixed the problem by updating my power train control module. They hadn't, it died again on 5/22/17. When I took it in, they updated the powertrain control module and sent me on my way, so I'm just waiting for it to die again honestly. Then... I told them my transmission is slipping on 5/22/17- they ignored it when doing updates and it wasn't resolved. On 6/13/17 I took it in because the transmission was still slipping so they updated the powertrain control module again... didn't fix it(obviously) and then on 6/22/17 I took it in because I almost got into an accident due to the transmission slipping and sliding my car into oncoming traffic trying to shirt gears(its automatic) and they replaced a pressure valve, not sure why you would need to replace a part like that on a brand new car anyway, but the transmission still acts up.

- Forney, TX, USA

problem #2

Feb 052017

Fusion

  • 1,650 miles
Was driving in a parking lot, between 5-10 mph when the car clicked loudly. I lost steering and brakes, and came to a sudden stop. The engine had turned off, the car had put itself into park, and the instrument panel went back as if I had opened the door with the car shut off.

- Temperance, MI, USA

problem #1

Sep 072016

Fusion

  • 2,000 miles
My car, with 2K miles, would not start (push button start, this is the plug-in hybrid "energi" model). After being towed to a dealer, they had to tear the car apart to find a bad wiring harness as part of the hybrid system. This part was unavailable, and I am having to wait over 5 days to have the car repaired. In addition, the manufacturer has not provided any alternate transportation and instead tried to get me to buy an extended warranty. Horrible customer support from Ford. This is a safety fix, and the car itself just wouldn't run. To not take care of the customer or have the ability to quickly get a part is unacceptable. Wiring harnesses should not fail in 5 weeks and 2K miles. The car drove one mile, then would not restart. It only complained to "get off the road soon". a failure of what should be a very basic part at 2K miles is concerning, not to mention the inability of Ford to repair it in quick fashion. This does make me wonder if the problem is more widespread and so parts are hard to come by.

- Edgewood, MD, USA