10.0
really awful- Crashes / Fires:
- 8 / 1
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 18,377 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
- Sanford, FL, USA
Trunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
- West Jordan, UT, USA
Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The APIM/Sync 3 is malfunctioning on the vehicle where there is no GPS and the phone does not connect. This "safety" feature is useless with the APIM not functioning correctly in the event of an accident. Without GPS, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
- Snellville, GA, USA
Trunk randomly opens. Sometimes the car is started, sometimes it-??s not. Happens whether in gear or not.
- Holly, MI, USA
Got gas and put car in drive and the shift knob went to park automatically. Tried to put car in drive again and same result happened. The ??"? picture showed on my dash and I research oned it and found it was the bushing on shift cable had broke. The car was totally disabled from driving. The 2016 fusion had recall on this but I have a 17 and the Ford dealership is not finding a current recall for the bushing my car.
- Orange, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated while attempting to reverse, the vehicle failed to move. The vehicle failed to shift into park and neutral without warning. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 44,469.
- Raleigh, NC, USA
The contact owns a 2017 Ford Fusion. The contact stated that a crack had formed over the passenger-??s side dashboard which caused the air bag to be exposed. The contact stated that no warning light was illuminated. The contact called the dealer about the failure and was informed that her vehicle was not covered under recall or warranty. The manufacturer was also notified of the failure. The contact was referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 17,000.
- Naples, FL, USA
I was in my neighborhood heading to the store at the top the street I heard something like a clunky noise sounded like something fell out the bottom then it stopped immediately after no light or anything on to make me think of any issue with my car it started leaking like something broke kind of a burning smell then it wouldn-??t move it would come on shift gears but not move at all it-??s now been at Ford since last week they are trying to find the problem I guess seems to me like it-??s part of the recall with torque converter they left me a voicemail saying it was a lot of metal and maybe the engine not sure
- Charlotte , NC, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer where a mechanic was able to reset the vehicle; however, the failure persisted. The contact was then notified by the dealer that her vehicle was not included in NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
- Cleveland, MS, USA
Shift linkage keep detaching from the the transmission causing the transmission too slip. It detaches often it-??s been going on for 2 months now. I called Ford dealership to see have they heard of this problem and they answer was no. It might be a recall on this vehicle.
- Decatur , GA, USA
I was driving on the highway and my sun roof popped out of the car. The glass sun roof literally snapped off the frame and flew out of the car.
- Cold Spring, MN, USA
Transmission becoming unplugged causing vehicle to not shift properly or not at all. Vehicle was put into reverse made it about 5 feet and couldn't shift into any other gear after that.
- Westminster, MD, USA
I pulled straight into my garage, put the car in park, took my foot off of the brake pedal, and the car drove forward. If there wasn't a pole in between the car and the garage wall, it would have gone through the wall.
- Canton, GA, USA
Vehicle keeps randomly showing a shift system fault when I go to drive and a piece that should connect to the transmission to allow the vehicle to shift into gear keeps disconnecting causing the car to stay in park and the emergency brake to stay on.
- Clarkston, GA, USA
Backup camera only performs about 50% of the time the image appears distorted or not show at all while the vehicle is in reverse. This has been occurring since July 2020. There is never any specific moments that cause the camera to not perform such as type of roads driven down, the outside temperatures, weather or time of day, it is just occurs sporadically.
- Columbus, KS, USA
Shift dial get stuck in park, will not shift out of park even with the override, have had it looked at twice, both times there was "no problems, " and the shop always it works when the tow truck drops it off. It happens on and off, never gives an error message or throws a code. Could be driving one minute, get home, shut the car off, a couple hours later get back in, and it doesn't shift anymore. It's extremely inconvenient and considering the Ford dealership says "this happens a lot" I don't understand why they don't recall the faulty cable or relay or transmission or shift dial if it happens all the time, because after taking it to 3 different shops, they all have no answer to the issue, just to "deal with it". and the fact that the override doesn't work is a big problem. But Ford does their thing and I guess won't recall something they know is a problem on many of their 2017 Ford Fusion SE's even though it's a safety issue but I guess that's Ford, more about pumping crap cars out than they are worried about making them safe when the same problem occurs on multiple 2017 Ford Fusion.
- Seminole, FL, USA
I was driving home one night on gordon dr in ruston, Louisiana when an animal entered the road so I steered to the left to avoid the animal and suddenly loss control of steering. This caused me to crash into a ditch with a cement drain. My car proceeded to drag on the ground so I did not drive it and reported it to insurance and it was declared totaled.
- Shreveport, LA, USA
Driving 70mph on highway when car shut down. No power and no brakes. Was able to get onto shoulder and car automatically went from D into P on its own once it came to complete stop. Car restarted and was able to finish trip with no other problems. Very scary and dangerous.
- Alexandria, VA, USA
Turned car on and immediately received the shift sys fault service required warning. Car would not go into gear as well as the parking brake would not go off. Attempted to utilize the key hole in the center console, did not assist at all. Tow truck moved car to the house for us. The car was stationary during the attempting to move into drive.
- Houston, TX, USA
- Ogden, UT, USA