10.0

really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
20,192 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #21

Jul 102019

Fusion

  • miles
Shift sys fault I was reversing when my car shifted back into park and would not go into drive or neutral. When tried it goes right back to park.

- Panama, FL, USA

problem #20

Jul 032019

Fusion

  • 75,000 miles
Shift system fault

- Killeen, TX, USA

problem #19

Jun 042019

Fusion

  • 87,000 miles
I had to take my vehicle to the nearest Ford dealership yesterday because I was getting an error message on my dash stating "shift system fault - service soon." I was not able to put my car in reverse or neutral and when trying to do so, the park brake was automatically applied. I was able to drive it to the dealership and was told the the shifter cable bushing had came a part which will cost over $315 to be fixed. I read online that Ford recalled over 500,000 Fusion (2013-2016) and escapes for the same exact reason. Will Ford be issuing another recall on the newer model cars? I'm having to come out pocket for a problem that has been an issue with other vehicles in the past. As soon as I get the final receipt from the dealership, I will happily upload it.

- Plano, TX, USA

problem #18

Apr 022019

Fusion

  • 37,541 miles
The windows go up and down by themselves and you can't put them up all the way or they will go back down by themselves and their is some kind of interference in the electrical system that comes through the stereo and lights. And this same problems happened 2 time's before this date below so it happened 3 times

- Elkins, WV, USA

problem #17

Feb 062019

Fusion

  • 25,000 miles
Engine shuts off while driving in motion, making left turn from main street into parking lot - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, braking at traffic signal - vehicle shut off, displayed engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left turn from one 2 lane road to another 2 lane road - vehicle shut off, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown. In motion, making right turn from one 2 lane road to another 2 lane road - vehicle shut off engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left from 2 lane road to private road, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown in motion, making left turn from 2 lane road into subdivision - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, on city street, vehicle shut off, displayed engine light. Vehicle was put in park and restarted. Unknown in motion, dirt road, vehicle shut off while driving 26 mph. Display read see manual, service advance trac. Vehicle put into park and restarted. Unknown. Vehicle has shut off 7 times, date provided is the last date the vehicle shut off. This issue has been going on for over a year. Vehicle does not store codes. Dealer says there is nothing they can do because the vehicle "doesn't throw a code" been to the dealer 4 times and there has been no attempt to repair. Notified Ford Motor Company two separate times - Ford has closed my case because the dealer cannot duplicate the problem. Currently vehicle has a flight recorder installed by the dealer.

- Brighton, MI, USA

problem #16

Feb 032019

Fusion

  • miles
I bought a brand new Fusion 2017 have around 79,500 miles on it now it's been two years. Last week the car wrench light came on but it would come off and on as I would drive the car would plow when acceleration randomly on the highway when I would be driving in the city and came to a red light the car would stall and rev but wouldn't go same when I would be turning slowing down it wouldn't go. It doesn't have coverage on warranty because it exceeds the miles I bought a new car so I wouldn't have to worry about a transmission I'm still paying the car and the dealership is telling me it cost 5,000 plus other fees Ford Motor Company doesn't want to pay for a faulty transmission, they sold me a bad transmission!now I'm piled with fees of rental because they don't even want to give a courtesy rental ! enough is enough

- Apple Valley, CA, USA

problem #15

Dec 012018

Fusion

  • 40,000 miles
Randomly upon starting the car none of the dashboard controls work including HVAC controls, radio or window controls, memory seats also.

- Arlington, TX, USA

problem #14

Aug 152018

Fusion

  • 22,000 miles
I was driving on the highway utilizing the adaptive cruise control. It was set to 55 or 65. I went to change from the right lane to the left lane and my vehicle started accelerating quickly. I was coming on to oncoming traffic way too quickly to avoid hitting the vehicle in front of me I had to swerve and hit the cement median. It all happened so quickly I'm not sure if I was even able to try and hit the brakes at all. I searched the Ford website and haven't found any recalls for my vehicles year. I thought I should report this right away so other drivers are aware. This is secondary to having to have the battery replaced and electrical system reset....and the steering wheel bolt replaced! I wish I could give this car back. So scared to get back in it.

- Post Falls, ID, USA

problem #13

Jun 292018

Fusion

  • 33,340 miles
On Friday, June 29th 2018, I remote started my car and when I got inside the car I was presented with the wrench icon and it said to see the manual. I checked the manual and it said that it had something to do with a powertrain fault. Light went off about 3-5 later. As I was driving, I came to a red light and when it turned green, I gave it gas and the car wanted to stall (RPM levels dropped to 500 or lower RPM). It did it again the same day, but at a later time. Also, when I start braking the car's RPM levels goes up to 3-4K rpms when braking from 70mph and when braking from 40mph. Occasionally it did it at different speeds. I have proof on video, but can't upload them here due to format.

- High Point, NC, USA

problem #12

May 052018

Fusion

  • miles
My car windows will go up and then automatic come back down. The radio switchs channels on its own. The car stalls out and won't start. This has happen and gotten repaired more than 6 times in the last 1.5 years. It has happened again this pass weekend. My local Ford dealership is going to fix again. As of now I am paying for a car that Ford keeps saying does not fit under the Maryland lemon law. This car clearly has some serious electrical issues that Ford does not even understand. I am putting the latest date on it, but it has happen multiple times in the last year and a half. These problems occur while driving or stopped at a light or parked.

- Lexington Park, MD, USA

problem #11

Mar 252018

Fusion

  • 2,300 miles
When vehicle was in park while car running, driver opened the door and was tossed out of the vehicle. Car suddenly dis-engaged from park and accelerated backwards crashing into another vehicle. When driver returned to vehicle the car was in park.

- Venice, FL, USA

problem #10

Mar 152018

Fusion

  • 20,000 miles
The scissor jack for the car is unstable, when the car was jacked up to remove a flat right front tire with the parking brake set and the car was on a level paved parking lot surface, the jack rolled over and the car fell on to the tire as it was being removed resulting in significant damage to the fender and injury to my hand, I was then able to jack the car back up and remove the tire and again while putting the spare tire on the jack rolled over again and this time the jack was pinned under the car and Ford's roadside assistance was contacted to send someone to jack the car up. The dealer said that there is nothing wrong with the jack or the car, however when I took the car to a collision shop they were all to familiar with the problem.

- Clarksville, TN, USA

problem #9

Mar 042018

Fusion

  • 28,000 miles
My 2017 Fusion has completely stalled on 2 different occasions while driving. The latest incident occurred on 3/4/18. As I proceeded to make a left turn at a busy intersection..the car shut off with no warning. We were almost rear ended by another person. The car would not start until someone gave us a boost. My hazards were also ineffective. My car stayed at the bronde Ford dealership for 4 days and they said that there were no codes so there are no problems. My child and I were in grave danger and still in danger because they can't find a solution. I'm terrified to drive with my baby.

- Toledo, OH, USA

problem #8

Dec 152017

Fusion

  • 10,815 miles
Car shut off while stopped at a red light with no warning and then when I went to resume driving the car said it was in accessory mode. I started to roll back as I took my foot off the brake. I was able to turn off the car and restart it. I pulled over for a little while and stopped and restarted the vehicle several times before feeling safe to proceed. There were several other cars behind me when this occurred and I am thankful I did not roll back into one of them. I took it to the dealership and they were unable to tell me what caused this problem. They said there were unaware of any issues like this. I however had an issue with the transmission as well that was causing a harsh shift that I was taking the car in for repairs for. There is only 10821 miles on this vehicle and it is still under warranty. The dealership had my vehicle for 2 weeks and has replaced the clutches, seals, and bushing according to the report we received. I do not feel as though a new car should have transmission issues this soon. I am concerned if others would find the same issues with the new Fusion sport.

- Clifton Heights, PA, USA

problem #7

Nov 162017

Fusion

  • 25,000 miles
It is torque converter connector that slams suddenly and make the car jerk while in motion no matter what speed I am doing..the torque converter does not connect the engine to the transmission smoothly.

- Flushing, NY, USA

problem #6

Nov 272017

Fusion

  • 18,676 miles
Have had car for just one year 18676 miles and it has turned off randomly 3 times during this time. Randomly under light driving conditions while making a turn the car looses power and when you look at the dash it says full accessory like you just pushed the button with out touching the brake to start. Once coasted to a safe location you can restart the car and everything runs fine. No codes are logged when this issue occurs. This could be a serious issue as you have no warning when it happens and it leaves the car without power.

- Baton Rouge, LA, USA

problem #5

Aug 152017

Fusion

  • 100 miles
Since purchasing the car in January of 2017 I have not been able to connect my smartphone to the navigation system on the screen it will work sometimes even though I download the appropriate apps for my phone it will not connect. I have taken the car in 3 different occasions to Ford of montebello and the problem persists. The touchscreen also has flickered and turn on off numerous times while I was driving the car. Both of my front driver side window and passenger window have had a tendency to not roll all the way up and at the same time rolled down and then they would start doing it repeatedly until I turn the car off open my driver side door turn the car back on and then it would stop.

- Los Angeles, CA, USA

problem #4

Jun 222017

Fusion

  • 17,000 miles
I purchased this car on 8/31/16 and on 11/28/16 the dreaded dead battery problems started. I took in it, they replaced the battery on 11/28 said that it was probably just a faulty battery from the manufacture and that it happens, rarely but it happens. On 12/31/17 I went to start my car and it again would not start. Each time that this has happened, I have to manually unlock my car by taking off a piece of the door handle to expose the key hole and the dome lights or dash lights do not come on, that's my dead giveaway that it wont start. When I took it to the shop this time they informed me that the car was manufactured on 8/1/16 and sat too long without being driven so it caused the battery to mess up(even though I had the battery replaced a month earlier, and drive every single day to work). I got the car back and I bet you cant guess what happened on 2/4/17... my car was dead. Wouldn't start, wouldn't unlock... dead. This time they we're "99.9% sure" they fixed the problem by updating my power train control module. They hadn't, it died again on 5/22/17. When I took it in, they updated the powertrain control module and sent me on my way, so I'm just waiting for it to die again honestly. Then... I told them my transmission is slipping on 5/22/17- they ignored it when doing updates and it wasn't resolved. On 6/13/17 I took it in because the transmission was still slipping so they updated the powertrain control module again... didn't fix it(obviously) and then on 6/22/17 I took it in because I almost got into an accident due to the transmission slipping and sliding my car into oncoming traffic trying to shirt gears(its automatic) and they replaced a pressure valve, not sure why you would need to replace a part like that on a brand new car anyway, but the transmission still acts up.

- Forney, TX, USA

problem #3

Jan 142017

Fusion

  • miles
Every time we drive in our 2017 Fusion, we become sick - disoriented, headaches, coughing, nausea, difficulty thinking. There is a terrible odor/exhaust entering the passenger cabin when we drive. You can even smell it outside of the the car after it has been parked. I've brought the issue up to the dealer I bought the car from more than once. The first time, they hosed down the engine. The second time they can't reproduce it, however, it is noticeable every time this car is driven - cold and warm weather... this happens anytime the car is on, driving, idling, street, highway. There is no exception that I have noticed.

- Longmont, CO, USA

problem #2

Mar 012017

Fusion

  • 3,000 miles
Sickening fumes/odors entering main cabin of the car, unless the air is on recirculate. Fumes causing headache, sore throat, respiratory and eye irritation. The fumes are produced from under the hood and enter the car when it is running and the windows are down or the air conditioner or heater pull in outside air.

- Longmont, CO, USA

Read the next 1 complaints »