The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear-view camera activated while in drive, and later failed to turn off after reversing. The contact also stated that the instrument panel and infotainment system acted erratically, turning off, not reacting to function buttons, and freezing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 19,000.

- Streamwood, IL, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the check engine light to illuminate, the vehicle to lose power, and rough starts. The failure mileage was 45,000. The VIN tool confirms parts not available.

- Lafayette, IN, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number:?23V440000 (Electrical System) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to remedy the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- La Mirada, CA, USA

Manufacturer has exceeded a reasonable amount of time to effect repair and offer promised compensation due to inability to charge battery for NHTSA Recall Number 23V-440.

- Coatesville, PA, USA

Ford recalled the car due to potential fire risk while driving. They are unable to repair the car and have no estimate on when the repairs will be made. Due to potential of fire while driving this car I will not drive this car and imperil my children. Ford has offered no loaner, buyback or similar offer. I am also unable to pass the NYS inspection as a result of the illuminated check engine light (from the recall).

- Garden City, NY, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Oakland, CA, USA

Ford sent a safety recall notice 23S33 and poorly worded the "What should you do?" section. After calling for clarifications, Ford advised us not to fully charge the high voltage battery. There is no method to limit the charge level and not charging the batteries will damage them. Ford advised the only way to limit the battery charge level is to watch/monitor the vehicle as it charges, and disconnect the power cable prior to fully charging. Ford should provide one of two options without delay: The Ford app should be updated, providing users with the ability to limit the high voltage battery charge level or; Ford should provide its dealer service departments with instructions to program a lower maximum charge limit for the high voltage battery that is consistent with the recommendations from the Safety Recall. While Ford is working on a long-term remedy, and in light of the potential for fire, Ford should take immediate steps to assist its customers with temporary and reasonable options to limit the high voltage battery charge level.

- Lake Oswego, OR, USA

Battery became inoperable due to the BECM voltage issue and can not be driven. It is sitting at Hall Ford in Newport News, VA. 3 calls to Ford have resulted in no action, and I have a 4 year old vehicle I can't use because of this safety recall.

- Williamsburg, VA, USA

ABS System Failure

- Chicago , IL, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact talked to Ford who indicated they would have a fix by the end of 2024, but states shouldn't have to pay taxes on a car that can not be used that way.

- Georgetown, SC, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lemoore, CA, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm Springs, CA, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 65 MPH, the vehicle lost motive and electrical power, and the instrument panel, power steering, and the brakes failed to function as needed. The contact pulled over and waited for more than thirty minutes and was able to restart the vehicle. The contact drove the vehicle to her residence. The contact later drove the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

- Medford, MA, USA

I've had multiple problems with the BECM and the EV Battery Cell Balancing Circuit stuck on or off. I've taken the car to the dealer twice for diagnosis and repair and I'm scheduling to take it in a third time. Please see my attached notes of the visits to the dealer.

- Riverside, CA, USA

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bonburant, IA, USA

For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.

- Houston, TX, USA

Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.

- Eagan, MN, USA

Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number CAS-40994553-Q9P8R4

- Simi Valley, CA, USA

Not sure what system is causing it but my trunk keeps opening and it-??s done it many while I was driving. I understand a lot of other Ford Fusion owners are having the same problem and I urge you to look into the problem as it can cause accidents and deaths.

- Topsham, ME, USA

My car has had ongoing electrical problems since day one. They have tried various remedies to no avail. Now that it is out of warranty they refuse to cover this ongoing issue

- Taylorville, IL, USA