The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, there was an abnormal noise coming from under the dashboard. In addition, there was excessive tailpipe smoke along with a strong fuel odor when the vehicle was idled. The vehicle was taken to the local dealer who diagnosed that the engine small block was damaged due to low coolant. As a result, the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the damage was caused due to improper manufacturing of the engine in which two different types of metals were used causing the engine to cool down at different rates. The vehicle was previously serviced under Customer Satisfaction Program: 19B37. The manufacturer was not notified of the failure. The failure mileage was 28,000.

- Milford, MI, USA

Coolant leaking into motor

- Kansas City , MO, USA

The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was making a rattling noise coming from the engine compartment while idling. The vehicle was taken to a local mechanic where it was diagnosed with needing the flex plate replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 52,500.

- California Hot Springs, CA, USA

Vehicle stalls after getting gas. This is due to the canister purge valve not working correctly. It-??s a common problem amongst fusion owners.

- Baltimore, MD, USA

The contact owns a 2019 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local unknown dealer who diagnosed that the engine was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- Osceola, IN, USA

The contact owns a 2019 Ford Fusion. The contact stated that the check engine warning lights was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer was informed of the failure and told the contact to call NHTSA for assistance. The failure mileage was 25,841.

- Bettendorf, IA, USA

Cracked flex plate requiring new engine (out of warranty)

- Abingdon, VA, USA

Was told by mechanic that new engine was needed. We have had this same issue happen to three of our 2019 Fusion's (company cars).

- Abingdon, VA, USA

About a week or so ago I went out to crank my car and it sounded awful It was shuttering, sounded like it was going to shut off and the engine light came on, it's a 2019 Ford Fusion. I notice it does this every morning, well I took it to the dealer ship today, they said I have coolant leaking into the Engine.

- Fairburn, GA, USA

Started the car with 24,007 miles on ODO and check eng light came on running real rough looked into ford pass app and it stated that it had a power train issue and misfire of cylinder. Took to dealership and was told that the short block had to be replaced to to coolant leaking into #2 cylinder from a crack.

- Placerville, CA, USA

Car shudders/shakes intermittently on cold starts. Check engine light came on May 3 at 11am. Taken to dealer on May 3 at 4pm. After dealer inspection, advised on May 5 that coolant leak into cylinders is requiring a new engine at 28,700 miles. Dealer advised there is a tsb on this and it is a common problem with the engine.

- Waukegan, IL, USA

Coming to stop at a parking lot and all of sudden the car accelerated (seem liked 90 mph) on it's own jumped the curb went up on the lawn before I could react and applied the brakes! I was probably almost stopped before the car rapidly accelerated for no reason!

- Folsom, CA, USA

T O whom it may concern, thank you for assisting me during this process. My car I purchased new and I would like to say a few month into owning my car ive had serval incidence where my car would completely shut off while I'm a red light for awhile due to traffics. My car has an eco button where I can turn it off and on so it doesn't 'shut down' when I come to a stop. The reason I'm so upset with this is because 2-3 times it's happened to I've had my toddler with me and in order for me to go (when the car should automatically turn on once I remove my foot from the break), I have to turn off my car and turn it back on and it's happened during traffic and bug interactions. I don't feel safe in my car and most importantly I'm scared a car will hit me from behind do to this issue with my son in the car. I've addressed this issue to Ford and when I take it in they said they can't detect the problem. They've changed the battery thinking it would help hit it didn't. I've given them the opportunity to assist me as much as they can but yet I feel like nothings been done.

- Modesto, CA, USA

On my 2019 Ford Fusion the check engine light came on for my fuel system. It is reading that I have a faulty purge valve. The code was P0456.

- Justin, TX, USA

I was driving out of a store and all of a sudden the vehicle had the battery engine come out and other weird verbiage ive never seen. All of a sudden my vehicle just stop, brakes became too stiff to turn back the vehicle as you are suppose to press the brake and push the start button. I wait with my 9 year old daughter on a busy street and it was over 100 degree weather. We waited mayb 10mins and the brake became someone manageable to push and the vehicle started as soon as it did start smoke started coming out from the hood drove to a near by business and had to wait over w hours for a tow truck. This is such a safety hazard as a mother you want the vehicle you drive to be as safe as possible but for a brand new vehicle only a year old to stall out the way it did is so scary because I could've been hit and you not only worry about your safety but your child's safety.

- San Antonio, TX, USA

I had a recall regarding a coolant related issue. This would cause a misfire, damaging the engine and cat converter. I took the car dealership. They said they fixed. Following day engine light came on. Took it the dealership again. I am told engine need to be replaced. The car is sitting there. It would take couple months to repair they said. Car has 18K mileage on it. 2019 Ford Fusion.

- Centreville, VA, USA

So when I'm driving down the road it will start doing weird stuff.. like jerking and applying the breaks and then the car just shuts off and then it take about a couple mins for it to come back on so I think this is a danger & safety hazard

- Las Vegas, NV, USA

Prior to recall notice; on 12-20-19 husband noticed coolant L level down at approximately 7,000 miles. Went to local Ford dealer to purchase coolant. While there dealer asked several questions concerning specifics; like, is coolant leaking from your engine and is it visible on the ground; husband said no. Retuned home with coolant and filled the reservoir. January 18th, 2020, receive recall notice from Ford advising coolant may be intruding into the cylinders; advising to contact local dealer for service. January 21st, car into service to reprogram power train /cleared all codes. January 22st, 2020 took an 81 mile trip to lake and back; hours later checked the coolant and it was down again 5/8 's inch from max. January 23rd called the scheduled another appt for January 29th. January 29th 2020, mcspadden Ford had vehicle for 4.5 hours to continue investigation into excessive coolant use. Upon pick up of vehicle, service manager advised they put car up on lift to look for leaks, negative. Hooked up computer and ran car for 20 minutes looking for anything unusual, no problems found. Remove valve covers, inspected block, pistons & cylinders. In process boke a spark plug that was replaced at no charge. Service manager advised they did not find anything to fix; we should just drive it like normal. Driving home at 1.3 miles (4 min) car sputters. Another.3 miles (1 min) car sputters, bucks, steering vibrates, car shakes. Another.6 miles (1 min), car sputters & bucks, steering vibrates, care shakes, RPM gauge bouncing, check engine lite comes on. Another.5 miles (1 min) I pull off the highway into residential neighborhood and call mcspadden service who advise to immediately return the car to them if I am able. Car left again at the shop at 1-29-2020 5:45.

- Globe, AZ, USA

Started the car manual and a power train malfunction will come on my Ford pass app. Also on the dashboard it will say shift system fault. Once I put the car in drive the service light disappears. The vehicle was in my driveway stationary. On 1 other occasions January 1st 2020 the car was in my driveway stationary. I started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running.

- Las Vegas, NV, USA

Started the car whether manual or by remote start a powertrain malfunction will come on my Ford pass app. Also on the dashboard it will say shift system fault. Once I put the car in drive the service light disappears. The vehicle was in my driveway stationary. On 2 other occasions September 18 2019 and September 25 2019 the car was in my driveway stationary. I started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running. The dashboard would say full accessory mode active, transmission not in park, shift system malfunction. The car dashboard would say the car was in drive but the turn dial gear would show park. The car gear dial was also locked and would not turn. If I took off the emergency brake the car would roll backwards. Also I could not turn the car off after that. After 40- 60 min the car showed it was going to turn off in 15 min to save power. Once it turned off. The car would start and engine would turn over as if nothing happend. I also have video of both times car would not start. Website will not let me upload videos

- Middle Island, NY, USA