T O whom it may concern, thank you for assisting me during this process. My car I purchased new and I would like to say a few month into owning my car ive had serval incidence where my car would completely shut off while I'm a red light for awhile due to traffics. My car has an eco button where I can turn it off and on so it doesn't 'shut down' when I come to a stop. The reason I'm so upset with this is because 2-3 times it's happened to I've had my toddler with me and in order for me to go (when the car should automatically turn on once I remove my foot from the break), I have to turn off my car and turn it back on and it's happened during traffic and bug interactions. I don't feel safe in my car and most importantly I'm scared a car will hit me from behind do to this issue with my son in the car. I've addressed this issue to Ford and when I take it in they said they can't detect the problem. They've changed the battery thinking it would help hit it didn't. I've given them the opportunity to assist me as much as they can but yet I feel like nothings been done.

- Modesto, CA, USA

On my 2019 Ford Fusion the check engine light came on for my fuel system. It is reading that I have a faulty purge valve. The code was P0456.

- Justin, TX, USA

I was driving out of a store and all of a sudden the vehicle had the battery engine come out and other weird verbiage ive never seen. All of a sudden my vehicle just stop, brakes became too stiff to turn back the vehicle as you are suppose to press the brake and push the start button. I wait with my 9 year old daughter on a busy street and it was over 100 degree weather. We waited mayb 10mins and the brake became someone manageable to push and the vehicle started as soon as it did start smoke started coming out from the hood drove to a near by business and had to wait over w hours for a tow truck. This is such a safety hazard as a mother you want the vehicle you drive to be as safe as possible but for a brand new vehicle only a year old to stall out the way it did is so scary because I could've been hit and you not only worry about your safety but your child's safety.

- San Antonio, TX, USA

I had a recall regarding a coolant related issue. This would cause a misfire, damaging the engine and cat converter. I took the car dealership. They said they fixed. Following day engine light came on. Took it the dealership again. I am told engine need to be replaced. The car is sitting there. It would take couple months to repair they said. Car has 18K mileage on it. 2019 Ford Fusion.

- Centreville, VA, USA

So when I'm driving down the road it will start doing weird stuff.. like jerking and applying the breaks and then the car just shuts off and then it take about a couple mins for it to come back on so I think this is a danger & safety hazard

- Las Vegas, NV, USA

Prior to recall notice; on 12-20-19 husband noticed coolant L level down at approximately 7,000 miles. Went to local Ford dealer to purchase coolant. While there dealer asked several questions concerning specifics; like, is coolant leaking from your engine and is it visible on the ground; husband said no. Retuned home with coolant and filled the reservoir. January 18th, 2020, receive recall notice from Ford advising coolant may be intruding into the cylinders; advising to contact local dealer for service. January 21st, car into service to reprogram power train /cleared all codes. January 22st, 2020 took an 81 mile trip to lake and back; hours later checked the coolant and it was down again 5/8 's inch from max. January 23rd called the scheduled another appt for January 29th. January 29th 2020, mcspadden Ford had vehicle for 4.5 hours to continue investigation into excessive coolant use. Upon pick up of vehicle, service manager advised they put car up on lift to look for leaks, negative. Hooked up computer and ran car for 20 minutes looking for anything unusual, no problems found. Remove valve covers, inspected block, pistons & cylinders. In process boke a spark plug that was replaced at no charge. Service manager advised they did not find anything to fix; we should just drive it like normal. Driving home at 1.3 miles (4 min) car sputters. Another.3 miles (1 min) car sputters, bucks, steering vibrates, car shakes. Another.6 miles (1 min), car sputters & bucks, steering vibrates, care shakes, RPM gauge bouncing, check engine lite comes on. Another.5 miles (1 min) I pull off the highway into residential neighborhood and call mcspadden service who advise to immediately return the car to them if I am able. Car left again at the shop at 1-29-2020 5:45.

- Globe, AZ, USA

Started the car manual and a power train malfunction will come on my Ford pass app. Also on the dashboard it will say shift system fault. Once I put the car in drive the service light disappears. The vehicle was in my driveway stationary. On 1 other occasions January 1st 2020 the car was in my driveway stationary. I started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running.

- Las Vegas, NV, USA

Started the car whether manual or by remote start a powertrain malfunction will come on my Ford pass app. Also on the dashboard it will say shift system fault. Once I put the car in drive the service light disappears. The vehicle was in my driveway stationary. On 2 other occasions September 18 2019 and September 25 2019 the car was in my driveway stationary. I started the car manually car would not start (no engine turn over) but car start stop button would be green as if car was running. The dashboard would say full accessory mode active, transmission not in park, shift system malfunction. The car dashboard would say the car was in drive but the turn dial gear would show park. The car gear dial was also locked and would not turn. If I took off the emergency brake the car would roll backwards. Also I could not turn the car off after that. After 40- 60 min the car showed it was going to turn off in 15 min to save power. Once it turned off. The car would start and engine would turn over as if nothing happend. I also have video of both times car would not start. Website will not let me upload videos

- Middle Island, NY, USA

The contact owns a 2019 Ford Fusion. As the contact pulled the vehicle into a parking space and placed the gear into park, the engine revved three times. The vehicle jerked forward before shutting off on its own. A few minutes later, the contact restarted the vehicle and it operated normally. The contact managed to drive the vehicle home. The contact called jorgensen Ford sales, Inc. (8333 Michigan ave, detroit, mi 48210, (313) 584-2250) and was informed to bring the vehicle to their service department. The vehicle was towed to the dealer, but no failure was found. The contact stated that she no longer wanted the vehicle. The dealer referred the contact to the manufacturer to try to get out of the lease. The manufacturer assigned a case number and manager to the contact. The case manger informed the contact that the dealer found no failure and could not lease her another vehicle. The contact refused to take the vehicle back and threatened to make no more payments on it even if it ruined her credit. The following day, the dealer tried to return the vehicle, but the contact refused. The contact spoke with the dealer manager and they finally agreed to let the contact lease a new vehicle; however, they rolled over the other lease into the new vehicle, which doubled the monthly payments. The dealer justified this by stating that no failure was found with the first vehicle and blamed the contact. The failure mileage was 100.

- Deerborn, MI, USA