10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,322 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I brought my 2022 Ford Maverick hybrid to Franklin Ford dealership on 10/2/23 for repair with battery issues I was having previously. At random times the car would not turn on from start despite the battery testing at full power. Franklin Ford installed software updates they said resolved the power issue and I drove off the lot with the car on 10/7. 15 minutes later I was driving on the highway at 70 mph and the entire dash panel lost power. I tried to accelerate and the engine had no power as well. Fortunately I was safely able to move to the break down lane and coast into a highway exit. Since the car had no power I removed the key and tried restarting which worked successfully. My engine light was on and I received about 10 engine and powertrain warnings in my Ford mobile app. This was a major and life-threatening malfunction that the dealership had no explanation for and neither did my case worker at Ford Customer Service. I had owned the car for less than 12 months at the time and it was extremely concerning knowing that the car could now shut off at a moments notice while driving. I returned the vehicle to the same Franklin Ford dealership where it received the software update that seemed to put the vehicle into failure. Their solution was to reroute the wiring harness through the engine since it was previously exposed to the wheel well and had corroded the external layer of the harness. I'm submitting this report because I have seen dozens of similar cases with the same year and model as me. As a first time customer of Ford this has been a nightmare experience.
- Franklin, MA, USA
Engine failed while driving on highway. No noises, just check engine and multiple other warnings on instrument panel turned on. The vehicle lost power but would still drive at about 25 mph. I was able to stop the car in a safe place and after turning it off for 10 minutes it started up again like normal.
- Austin, TX, USA
Freeway driving - normal conditions. Vehicle suddenly loses most power and all the warning lights appear. After powering off for a couple minutes then it will act normal with check engine light on. This happens multiple times in a couple hundred mile drive.
- Albuquerque, NM, USA
One week after having recall [XXX] completed on [XXX] driving on [XXX] at about 70 miles per hour my truck slowed down to 10 miles an hour with my dashboard lighting up with a slew of warning lights blinking like crazy. I was able to get to the side of the road before it conked out all the way. Luckily my wife and did not get rammed into. Service engine now, powertrain failure, will not go into gear at this speed, collision assist warning lights all came on and were blinking. This was [XXX]. Luckily somehow I got the computer rebooted and drove home very carefully. I took it to dealer the following Monday, they had it for 2 days but warning lights were not on so they gave it back to me with nothing rectified. One week later this happened again on [XXX] a smaller highway, same warning lights but at a slower speed. Once again I got the computer to reboot but had to hold my foot on the brake because vehicle wanted to take off and the speed limit was 35. I took it into the same dealer the next day [XXX] and it has been their since. Today is March 29. The dealer finally was able to get Ford to admit this recall screwed up some software and they have no fix yet. No one should go ahead and get this recall done because someone is going to get killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Rostraver Twp, PA, USA
Vehicle had a sudden loss of power at ~40mph and began rapidly decelerating. Had there been a car behind me, the sudden deceleration could have caused a collision. Warning lamps and messages displayed on the instrument cluster instantly. I pulled the OBD codes and received U1011 and U1028 as active codes. These codes indicate a PCM software issue. It is important to note that this issue occurred after a PCM software update was performed as part of a recall. I power cycled the vehicle, cleared the DTC codes, and after multiple attempts, the vehicle worked normally again and I was able to drive it home. I have been unable to recreate the problem after clearing the codes. Prior to this incident, I have not had any problems from the vehicle. I suspect the the PCM software recall is what caused the problem.
- Biloxi, MS, USA
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Thousand Oaks, CA, USA
The contact owns a 2022 Ford Maverick. The vehicle was taken to the local dealer for recall repairs, of which three were completed. While driving 70 MPH on a five-lane interstate, the navigation screen began to ding, and alerts and messages were displayed. The service track was offline, the incline assist was offline, and the vehicle failed to accelerate above 20 MPH and went into LIMP Mode. The driver pulled over to the side of the road. The contact reset the battery and continued to drive. The service light was illuminated. The vehicle was taken back to the local dealer, who stated that the failure was not related to the recalls that were completed. The vehicle was not diagnosed or repaired. After approximately four days of driving at unknown speeds, the failure recurred. The vehicle was taken to another local dealer, Wyatt Johnson Ford (646 Thompson Ln., Nashville, TN 37204), who stated there were no codes and was unable to determine the cause of the failure. The dealer's recommendation was to download and update the software and test drive the vehicle. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 29,781.
- Madison, TN, USA
The dealer said a hybrid part that transfers power failed. I was starting from a stoplight at a busy intersection and lost power and a warning popped up saying to turn my engine off immediately, luckily I was able to coast into a gas station. If I was on the highway it could have been catastrophic.
- Moore, OK, USA
After having recalls worked on, my truck became completely inoperable. The first failure warning was a message that said "Gear will engage at low speed." I lost the ability to control acceleration. I then got messages for "Powertrain malfunction" "Pre-collision assist not available" "Hill start assist not available" "Service AdvanceTrak" "Service vehicle soon" "Check Engine." Came to a stop. Truck then began accelerating on its own. Being unable to control the acceleration of my vehicle was scary and dangerous. The auto-acceleration was very unsettling, causing me to jerk back and forth by applying the brake to limp home. If this had happened on the highway, it would have been very bad news. This issue occurred twice. The first time the dealer released it and said it was fixed. The second time they released it without doing anything. The vehicle has been inspected by Ford Mechanics exclusively. No prior warnings occurred. The problem appeared seemingly out of nowhere. The truck drove perfectly for 49,000 miles. The day after the recalls were performed, it was inoperable. A week after getting it back, the failure happened again, this time stranding me in another city.
- Austin, TX, USA
Vehicle enters deep sleep and makes it unable to communicate with vehicle. All 12volt operations stop working such as dome lights, remote features, key fob. Sometimes vehicle is battery is dead and must be jump started.
- Livermore, CA, USA
While towing my boat down the interstate my truck lost all power from the engine and the dash began flashing with all sorts of errors. There was zero warning of this. Thankfully, I was safely able to get to the side of the interstate thankfully but I was basically dead in the water. The truck would sort of drive on its own, no input from me at all, it would just start moving if I let off the brakes and get up to about 35mph. The dash had the check engine light on, ABS light, and the transmission light on. The following messages came up on the screen; service engine, service advancetrac, hill start assist disabled, and the pre-collision assist was disabled. Thankfully no one was injured but it was incredibly dangerous that the vehicle lost all power in 70+ mph traffic, especially while towing a boat.
- Countryside, IL, USA
My backup camera failed, the frame froze. As I was backing into a parking spot I hit a wall when the screen in the vehicle showed that I was still 5 or 6 feet away. As I reversed direction and pulled away a few feet to check the damage I noticed that the screen had not changed; it still showed that I was 5 or 6 feet away. When I restarted that vehicle the camera returned to normal functioning.
- Santa Clara, UT, USA
I was driving back home from errands and during a stop, the entire car suddenly powered off and became unresponsive. I couldn-??t even flash my hazards and was stuck in the middle of a busy intersection. Also couldn-??t put it in neutral since the gear shifter is electronically powered. Some bystanders tried to jump my car, but it took 6 solid tries before they could restore power. I drove it another 1000 ft, trying to head to a service center and this time it completely powered off while in motion. I had to fight with the steering wheel to pull it to the shoulder as the power steering went out and the car started making clicking noises. The entire car was completely dead, once again. A tow truck diagnosed the battery as still healthy and suspects a deeper electrical fault with the car. It has been towed to the dealer for service under warranty, but I am reading that I am not the only one with this issue. A lot of folks are getting battery swaps and having the issue recur later. Could this be a wiring harness fault, or a much more pervasive electrical issue? The entire episode was terrifying, and I could have gotten into a major accident if this was on a busier road.
- Paia, HI, USA
This vehicle was purchased in 2021 with a 3 year 36k mile warranty. At 39k miles the truck has started to shut off randomly while driving. It has put us in very dangerous situations and it happens multiple times every day. The vehicle will be driving down the road and suddenly shut off. It will not switch to neutral so cannot be pulled off the road. It will not turn on for at least 20 minutes so we get stuck in the middle of the road. Sometimes it will turn back on but other times it has to be jumped. Ford is telling us that any repairs will not be covered because this brand new car is out of warranty.
- Chattanooga, TN, USA
The contact's wife owns a 2022 Ford Maverick. The contact stated that while driving 65-68 MPH, the vehicle decelerated independently to 40 MPH. The contact depressed the accelerator pedal, but the vehicle failed to respond and lost motive power. Additionally, the steering wheel became difficult to turn. There was no warning light illuminated. The contact stated that he used physical strength to steer the vehicle. The contact was able to drive across four lanes and pulled to the side of the roadway. The contact stated that he turned off and restarted the vehicle, and the vehicle operated as needed. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 23,364.
- South Hadley, MA, USA
Vehicle lost all electrical power after being turned off. No power to any part of vehicle, including interior lights, door locks etc. Vehicle was not able be turned back on unless jump started. Vehicle continues to lose all power when turned off. No warning on dash for any issue at all. Vehicle left me unexpectedly stranded with two young children at gas station hundreds of miles from home.
- Cohasset, MA, USA
I pulled my 2022 Maverick into my parking spot at work and everything went dead. I had to use my key to open my tailgate. The tow service jumped the battery and it started, however, when they went to take it off the tow truck at the Ford dealership, it had to be jump started again. I was told the battery was bad and they changed it. The vehicle worked fine for three days and on the morning of the fourth day I had difficulty starting the vehicle. The first three times I turned the key all I heard was clicking and it started on the fourth try. I then drove it straight to the dealership where it has been for the past 8 days.
- Prattville, AL, USA
My vehicle died on my driveway. I have no power, no lights, cant open my locked trunk. Checked voltage on the battery. It shows 12.6V (normal, so no need to jump start). Checked the same thing on the other side of the main harness (in the engine compartment). It shows zero. Something is wrong with the main harness. Towed it to the closest dealership. They confirmed. One of the contacts on the harness broke. Luckily I was on my driveway already. What if this issue would happen when I was driving on the highway and my family were with me. Dealership ordered harness replacement (its impossible to fix this one). So in a couple of weeks/month it will arrive and they will replace it. But I'm not confident in my truck any more. Bad cheap harness is the main cause of this issue. Ford decided to use cheap component. And this is the common issue for Maverick Hybrid. Lots of people reported it. We need new recall
- Lynnwood, WA, USA
The contact's son owns a 2022 Ford Maverick. The contact stated that the vehicle failed to start after several attempts. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed; however, the dealer had not provided the diagnostic information to the contact and stated that they had ordered the parts for an unknown repair. The manufacturer was notified of the failure and informed the contact that the VIN was included in Ford Campaign Number: 22B39, which she related to the failure. The manufacturer then followed up with the dealer. The vehicle was not repaired. The failure mileage was approximately 20,000.
- Greenwell Springs, LA, USA
- Wichita, KS, USA