10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 7 / 2
- Average Mileage:
- 13,626 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2010 Ford Mustang. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for the repair. The dealer (payne rio grande city Ford, 5353 us-83, rio grande city, tx 78582) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- Rio Grande, TX, USA
Takata recall fortunately no one in my family has been injured physically but it has caused so much inconvience!!!!!!!!!!!!!!!!!!! have had lots of contact with Ford dealership requesting help and told again and again that they were waiting for parts I get it that nothing is perfect but dang this is outrageous !!!!!!!!!!!! I know this is a hot mess!!!!!! I need my airbag replaced lots of us do and we are so so mad when purchasing this vehicle I needed the spaces to transfer precious cargo safely each seat and seatbelt was required to complete my purpose! it has been difficult to Transport family members !!!!!the time and cost of gas having to make more than 1 trip is not cheap !!!!! takata just who do you think you are ? somebody owes me a safe airbag !!!!!!! I let alot of things go but not this!!!!!
- San Jose, CA, USA
Takata recall. The contact owns a 2010 Ford Mustang. The contact stated that the part for the driver's side air bag inflator took a long time to be supplied to the dealer (future Ford of sacramento, 4625 madison ave, sacramento, ca 95841, (916) 547-2285) from the manufacturer. Months later, a second recall notice was received to replace the front passenger side air bag inflator but the dealer was unable to determine when the part would be supplied from the manufacturer. The contact was uncertain as to when the second air bag recall repair would be completed. The VIN was not available. The manufacturer was contacted. The NHTSA campaign numbers were unknown. The contact had not experienced a failure.
- Sacramento, CA, USA
The contact owns a 2010 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kearny pearson Ford in san diego, California and penske Ford in la masa, California were made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Diego, CA, USA
The contact owns a 2010 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Astro Ford of Mississippi (10350 auto mall pkwy, D'iberville, ms 39540, (228) 275-3673) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Biloxi, MS, USA
Takata inflators my local Ford dealership matthews currie, venice fl eventually replaced the driver side only after some waiting time. They have not completed the replacement of the passenger side. The climate in Florida should be giving priority to access the parts. The dealership always say the parts are not available.
- Venice, FL, USA
The contact owns a 2010 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown local dealer in dale city, tx and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pa;Acios, TX, USA
Takata recall I attempted to trade in my 2010 Ford Mustang and the dealer was offering me 4K less for my trade because of the recall the dealer stated that they cannot resell the car because their is no remedy for the recall. There is currently no remedy for the passenger side takata air bag recall and I can not trade my vehicle in because 4K less for my trade is putting me too far out of equity on my vehicle. Since their is no remedy for the recall and I am unable to trade in the vehicle because of the recall, I am being forced to drive in an unsafe vehicle.
- Delanco, NJ, USA
The passenger side airbag was recalled couple of years ago but Ford is yet to provide a recommendation to replace the airbag.
- Houston, TX, USA
Takata recall. The contact owns a 2010 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called apple Ford in red lion at (717) 244-7677 (3250 cape horn rd, red lion, pa 17356) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
- York, PA, USA
I am waiting for passenger airbag to be replaced I have contacted Ford dealer several times and they do not give me a date of when it will be replaced. Their suggestion is to have my passenger sit in the back seat. I pay the payments in good faith I feel that Ford should act in good faith and replace the airbags and not wait for anymore people to be injured or killed.you made VW take of cars why shouldn't Ford be put to the same standards?
- Tucson, AZ, USA
Takata recall. The contact owns a 2010 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the remedy to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Al packer Ford (1530 N military trl, West palm beach, fl 33409, (561) 689-6550) was contacted and confirmed that the remedy was not yet available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Belle Glade, FL, USA
Takata recall I have had this recall for my passenger side airbag since July 2016 and I have been to the dealer several times to have this issue resolved and they tell me there is no resolution at this time.
- Newhall, CA, USA
I received a recall notice for the passenger side airbag inflater on June 1, 2016. Literally 1 week after I had waited 1 full calendar year for parts to be available for the drivers side airbag initiator. It is now nearly 18 months since the passenger side airbag. During this time, I cannot sell to trade in my vehicle because the vehicle has a safety issue which in know to cause injury and even death. When will parts be viable for the passenger side airbag initiator" what compensation will Ford be offering owners of vehicle which cannot be sold or traded in for a reasonable value"
- Jupiter, FL, USA
'takata recall' I have been trying to get the passenger side takata recalled airbags replaced for the past two years now. I have been calling the local Ford dealerships and they all keep telling me that they have no new update for me and can not replace my passenger side airbags. I received a notice now from tk holdings that takata is filing bankruptsy and I need to get my airbags replaced now. I have called Ford headquarters and Ford dealerships and they continue to refuse to replace my passenger side airbags. It has been over two years since I received the letter from Ford saying they will replace my airbags. This is very frustrating because of the safety concern and Ford keeps dismissing my calls with no date as to when I can get this fixed. I want to file this formal complaint and have this corrected. Over two years waiting to get a safety feature resolved is unacceptable. I hope this office does not give me the run around as well.
- Ocala, FL, USA
Received notice of defective airbag. Have been contacting dealer since notice received and they say not parts available and for the forseeable future.
- Lincoln, CA, USA
A takata airbag recall was issued in July 2016. We called our Ford dealership immediately (kearny pearson Ford 7303 clairemont mesa blvd, san diego (858) 560-5544) and were told the part was not available. We have called 3 or 4 times since and are told the part is still not available. We requested a rental but were denied. I am trying to call again now but the dealership is not picking up the phone.
- Del Mar, CA, USA
Takata recall received a notification for replacement of my passenger-side airbags many months ago, saying that I would be notified when the part was available. I never received a notification of availability, so I just called the dealership and was informed that Ford *still* hasn't released this product for replacement, so I am still unable to get my passenger side airbag replaced.
- Cupertino, CA, USA
Takata recall -- I have been waiting for over a year and a half now to have my known passenger side airbag defect repaired and replaced. I received a letter saying that I would be notified when I am eligible to have my defective airbag fixed. However, there has never ben any follow-up from Ford, and every time I have brought my car in to a certified dealership to have my faulty airbag replaced, I have been outright refused service. Time and again, I have been told, "just keep waiting." This has gone on for 18 months. Meanwhile, I have a defective airbag in my car, and Ford refuses to fix it!
- Los Angeles, CA, USA
- Houston, TX, USA