The contact owns a 2015 Ford Transit. The contact stated that while driving 81 MPH, the vehicle loss motive power without warning and almost caused a collision. The vehicle was towed to an independent mechanic and diagnosed that the driveshaft had separated and damaged the transmission, emission system, the brakes and fuel lines. Upon investigating, the contact's wife related the failure to NHTSA Campaign Number: 19V767000 (Power Train) which was associated with the VIN. The dealer was made aware of the failure and the dealer notified the manufacturer of the failure. The manufacturer informed the dealer to not perform the recall repair since the vehicle was over the 100,000 miles warranty. The vehicle was not repaired and remained at the independent mechanic. The failure mileage was 243,839.

- Cedar Rapids, IA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle made a loud knocking sound while changing gears. Additionally, while attempting to shift to four gear, the vehicle instead shifted into fifth gear inadvertently. There was no warning light illuminated. The vehicle had been repaired two months prior under NHTSA campaign number: 19V767000 (power train) at pines Ford (8655 pines blvd, pembroke pines, fl 33024). The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 116,127.

- West Park, FL, USA

Torque converter failed, requiring replacement at 75,942 miles. Due to a vehicle design that allows pooling of water & rusting in the control arm attachment bolts, both control arms had to be replaced during the torque converter repair.

- Warrenton, VA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at an undisclosed speed, the vehicle started rumbling. The vehicle was taken to Ford service center - ed kenley Ford (1888 N. main St, layton, ut 84041) to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle remained at the dealer unrepaired. The contact stated that the failure returned once. The manufacturer was not made aware of the failure. The failure mileage was 108,415.

- Morgan, UT, USA

The contact owns a 2015 Ford Transit. The contact stated that when driving at 75 mph, the vehicle driveshaft flexible coupling failed and caused the transmission and the driveshaft to fracture. The vehicle went air borne. The contact suffered injuries to the neck, back, and head. The front passenger suffered injuries to the knees, head, hip, neck, and back. Both received medical attention. The contact advised that the police was not present. The vehicle was towed to brian toliver Ford (1040 gilmer St, sulphur spring, tx 75482, phone (877) 800-3241), the dealer advised that the part was not yet available for NHTSA campaign number: 19V767000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 230,000. Parts distribution disconnect.

- Marrillville, IN, USA

The differential has failed prematurely at 65000 miles after two driveshaft coupling recall repairs

- Stroudsburg, PA, USA

The contact owns 2015 Ford Transit. The contact stated that the front driveshaft was replaced under NHTSA campaign number: 19V767000 (power train). After the vehicle was repaired, it was noticed that while driving approximately 40 mph, the vehicle made an abnormal squeaking sound. The vehicle was taken to schultz Ford (80 NY-304, nanuet, NY 10954; (845) 624-3600) and the contact was informed that the rear driveshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the rear driveshaft was not included in the recall repair. The approximate failure mileage was 97,000.

- Bronx, NY, USA

For more then 18 months I have been trying to get the repair/recall, (19S38) from my local dealer ventura Ford. Still after all this time I have been told 2 excuses several times 1.) "the parts are not available.", and 2.) "that the repairs were already done." I have called the customer service number (1-866-436-7332) twice this month. Each time I have been told that the parts are not available

- Ventura, CA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle seized without warning. The contact coasted the vehicle to the shoulder of the roadway, restarted the vehicle however, the vehicle failed to operate as designed. The vehicle was towed to helfman imports (7720 katy fwy ste B, houston, tx 77024) where it was diagnosed and the contact was informed that the transmission was damaged from the drive shaft. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the drive shaft separated and caused damage to transmission. The vehicle was not repaired. The contact received NHTSA campaign number: 19V767000 (power train) however, the recall repair was not yet performed. The manufacturer was not contacted. The failure mileage was approximately 98,105.

- Houton, TX, USA

Vehicle was being driven down the highway, driver heard a loud pop and saw pieces of metal it the roadway. Pulled over and observed parts of metal hanging down. Vehicle towed to service station. Drive shaft, transmission, emission lines, brake lines and numerous other undercarriage damage observed. This vehicle had a recall on 'separation of the driveshaft from the transmission' in June 2017. This vehicle was taken to Ford dealership for recall.

- Salisbury, MD, USA

The vehicle had extreme vibration at any speed. The vibration was constant accelerating, coasting and braking.

- Roan Mountain, TN, USA

The contact owns a 2015 Ford Transit. The contact stated his vehicle was listed under NHTSA campaign number: 17V408000 (power train). The dealer was notified and the contact was told that the vehicle was previously already serviced. However after 7,000 miles, the failure had reoccurred and the dealer (bluebonnet Ford located at 351 I-35, new braunfels, tx 78130) refused to re-service the vehicle being that the manufacturer instructed that the next repair had to be completed at 40,000 miles. The failure mileage was 77,000.

- New Braunfelf, TX, USA

I have a 2015 Ford Transit 15 passenger vehicle that was purchased in Nov 2016 with 20,000 miles. April 2019 the driveshaft flexible coupling was replaced under warranty. In July 2019 we began hearing a noticeable vibration / subwoofer drone / hum in the vehicle.the drone doesn't happen at a specific speed but is prevalent when we're running 50-70 mph and between 2000 and 2500 RPM. This drone sound is not consistent but now vibrates the entire cabin when it does appear. I can stop the sound by pulling foot off the gas pedal. However it just re-appears at a later time. We have noted that it is progressively getting more frequent and louder - even vibrating the steering wheel. I had the autonation union city, ga dealership look at it and they explained that the torque converter (tc) is failing and causing problems with the transmission -- it would be a $3,000 repair. I have since been researching this and have found numerous others with the same vibration and for the most part - it appears the tc was the solution.. however, not always. Please see this thread - https://www.fordtransitusaforum.com/threads/driveshaft-drone-noise-survey.60498/page-7 neither Ford nor I know the exact solution until we pull the transmission but it seems that this is pointing to the tc?

- Moreland, GA, USA

I am calling numerous times to set up an appointment to correct the driveshaft flexible coupling replacement' I am was told numerous times that someone will get back to us. It never happened I would like this issue to be repaired asap! [xxx], hasccenter [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brooklyn, NY, USA

The undercarriage started to make a bang bang noise. The van was taken to a local garage. At that time it was determined that it was undrivable. The van was taken to the Ford dealership that has done the previous repairs on the coupler. They stated that the permanent fix was previously installed and that no updated part was available and the Ford was not going to cover the repair. This situation is very unsafe. A failure of this kind could easily cause a serious accident that could cause a loss of life. The coupler disintegrated. See attached pictures.

- Cadiz, OH, USA

The contact owns a 2015 Ford Transit. The contact received a recall notification for NHTSA campaign number: 17V408000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jannell motors Inc (2000 Washington St, hanover, MA 02339, (781) 982-4500) and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Scituate, MA, USA

The contact owns a 2015 Ford Transit. While driving 60 mph, the vehicle started to hesitate and made an abnormal noise. In addition, the check engine warning indicator illuminated. The vehicle was taken to babbitt Ford Lincoln (located at 11 N verde St, flagstaff, AZ 86001, (928) 774-5063) where it was diagnosed that the coupling needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was repaired per NHTSA campaign number: 17V408000 (power train) in August of 2017. The manufacturer was not notified. The failure mileage was 158,000.

- Camas, WA, USA

The contact owns a 2015 Ford Transit. While driving between 45 and 63 mph, the vehicle violently vibrated and the check engine indicator illuminated. The vehicle was taken to long-lewis Ford Lincoln (2551 john hawkins pkwy, birmingham, al 35244, (205) 989-3673) where it was diagnosed that the torque converter and driveshaft needed to be replaced. The vehicle was not repaired. The vehicle was also taken to an independent mechanic where the contact was informed that the failure may be due to the rubber coupling. The manufacturer was made aware of the failure. The failure mileage was 133,056.

- Tuscumbia, AL, USA

Front subframe and transmission cross member rotting out. Transmission failure at 130K miles the transmission was making the van not accelerate then wouldn't move at all. It was in a dealer 3 times for this. The rusted and rotted out metal structures were found when repairing the transmission

- Holly, MI, USA

Recall 17S15 / NHTSA 17V-408 repair completed to driveshaft rear end flexible coupling by mullinax Ford of mobile al on 7-23-2018 at 76905 mileage warning of noise and vibration safety issues. On 13 Mar 2019 loud whinning noise from rear end by mullinex Ford required rear end rebuild for $368.32 parts and $1545 labor, plus $109 diagnosis to solve noise issue noted in safety recall. Noise occuring always but very loud humming at 55-70 mph too loud to talk or listen to radio...painful over an hour drive time.

- Irvington, AL, USA