The differential has failed prematurely at 65000 miles after two driveshaft coupling recall repairs

- Stroudsburg, PA, USA

The contact owns 2015 Ford Transit. The contact stated that the front driveshaft was replaced under NHTSA campaign number: 19V767000 (power train). After the vehicle was repaired, it was noticed that while driving approximately 40 mph, the vehicle made an abnormal squeaking sound. The vehicle was taken to schultz Ford (80 NY-304, nanuet, NY 10954; (845) 624-3600) and the contact was informed that the rear driveshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the rear driveshaft was not included in the recall repair. The approximate failure mileage was 97,000.

- Bronx, NY, USA

For more then 18 months I have been trying to get the repair/recall, (19S38) from my local dealer ventura Ford. Still after all this time I have been told 2 excuses several times 1.) "the parts are not available.", and 2.) "that the repairs were already done." I have called the customer service number (1-866-436-7332) twice this month. Each time I have been told that the parts are not available

- Ventura, CA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle seized without warning. The contact coasted the vehicle to the shoulder of the roadway, restarted the vehicle however, the vehicle failed to operate as designed. The vehicle was towed to helfman imports (7720 katy fwy ste B, houston, tx 77024) where it was diagnosed and the contact was informed that the transmission was damaged from the drive shaft. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the drive shaft separated and caused damage to transmission. The vehicle was not repaired. The contact received NHTSA campaign number: 19V767000 (power train) however, the recall repair was not yet performed. The manufacturer was not contacted. The failure mileage was approximately 98,105.

- Houton, TX, USA

Vehicle was being driven down the highway, driver heard a loud pop and saw pieces of metal it the roadway. Pulled over and observed parts of metal hanging down. Vehicle towed to service station. Drive shaft, transmission, emission lines, brake lines and numerous other undercarriage damage observed. This vehicle had a recall on 'separation of the driveshaft from the transmission' in June 2017. This vehicle was taken to Ford dealership for recall.

- Salisbury, MD, USA

The vehicle had extreme vibration at any speed. The vibration was constant accelerating, coasting and braking.

- Roan Mountain, TN, USA

The contact owns a 2015 Ford Transit. The contact stated his vehicle was listed under NHTSA campaign number: 17V408000 (power train). The dealer was notified and the contact was told that the vehicle was previously already serviced. However after 7,000 miles, the failure had reoccurred and the dealer (bluebonnet Ford located at 351 I-35, new braunfels, tx 78130) refused to re-service the vehicle being that the manufacturer instructed that the next repair had to be completed at 40,000 miles. The failure mileage was 77,000.

- New Braunfelf, TX, USA

I have a 2015 Ford Transit 15 passenger vehicle that was purchased in Nov 2016 with 20,000 miles. April 2019 the driveshaft flexible coupling was replaced under warranty. In July 2019 we began hearing a noticeable vibration / subwoofer drone / hum in the vehicle.the drone doesn't happen at a specific speed but is prevalent when we're running 50-70 mph and between 2000 and 2500 RPM. This drone sound is not consistent but now vibrates the entire cabin when it does appear. I can stop the sound by pulling foot off the gas pedal. However it just re-appears at a later time. We have noted that it is progressively getting more frequent and louder - even vibrating the steering wheel. I had the autonation union city, ga dealership look at it and they explained that the torque converter (tc) is failing and causing problems with the transmission -- it would be a $3,000 repair. I have since been researching this and have found numerous others with the same vibration and for the most part - it appears the tc was the solution.. however, not always. Please see this thread - https://www.fordtransitusaforum.com/threads/driveshaft-drone-noise-survey.60498/page-7 neither Ford nor I know the exact solution until we pull the transmission but it seems that this is pointing to the tc?

- Moreland, GA, USA

I am calling numerous times to set up an appointment to correct the driveshaft flexible coupling replacement' I am was told numerous times that someone will get back to us. It never happened I would like this issue to be repaired asap! [xxx], hasccenter [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brooklyn, NY, USA

The undercarriage started to make a bang bang noise. The van was taken to a local garage. At that time it was determined that it was undrivable. The van was taken to the Ford dealership that has done the previous repairs on the coupler. They stated that the permanent fix was previously installed and that no updated part was available and the Ford was not going to cover the repair. This situation is very unsafe. A failure of this kind could easily cause a serious accident that could cause a loss of life. The coupler disintegrated. See attached pictures.

- Cadiz, OH, USA

The contact owns a 2015 Ford Transit. The contact received a recall notification for NHTSA campaign number: 17V408000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jannell motors Inc (2000 Washington St, hanover, MA 02339, (781) 982-4500) and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Scituate, MA, USA

The contact owns a 2015 Ford Transit. While driving 60 mph, the vehicle started to hesitate and made an abnormal noise. In addition, the check engine warning indicator illuminated. The vehicle was taken to babbitt Ford Lincoln (located at 11 N verde St, flagstaff, AZ 86001, (928) 774-5063) where it was diagnosed that the coupling needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was repaired per NHTSA campaign number: 17V408000 (power train) in August of 2017. The manufacturer was not notified. The failure mileage was 158,000.

- Camas, WA, USA

The contact owns a 2015 Ford Transit. While driving between 45 and 63 mph, the vehicle violently vibrated and the check engine indicator illuminated. The vehicle was taken to long-lewis Ford Lincoln (2551 john hawkins pkwy, birmingham, al 35244, (205) 989-3673) where it was diagnosed that the torque converter and driveshaft needed to be replaced. The vehicle was not repaired. The vehicle was also taken to an independent mechanic where the contact was informed that the failure may be due to the rubber coupling. The manufacturer was made aware of the failure. The failure mileage was 133,056.

- Tuscumbia, AL, USA

Front subframe and transmission cross member rotting out. Transmission failure at 130K miles the transmission was making the van not accelerate then wouldn't move at all. It was in a dealer 3 times for this. The rusted and rotted out metal structures were found when repairing the transmission

- Holly, MI, USA

Recall 17S15 / NHTSA 17V-408 repair completed to driveshaft rear end flexible coupling by mullinax Ford of mobile al on 7-23-2018 at 76905 mileage warning of noise and vibration safety issues. On 13 Mar 2019 loud whinning noise from rear end by mullinex Ford required rear end rebuild for $368.32 parts and $1545 labor, plus $109 diagnosis to solve noise issue noted in safety recall. Noise occuring always but very loud humming at 55-70 mph too loud to talk or listen to radio...painful over an hour drive time.

- Irvington, AL, USA

The contact owns a 2015 Ford Transit. While driving various speeds, a loud noise and vibration were present coming from the steering column and the vehicle shook. The vehicle was taken to broadway Ford (501 S. 7th St., St. Louis, mo) where it was diagnosed that the flexible driveshaft coupling was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle had been previously repaired for the same failure in 2017 and 2018 per NHTSA campaign number: 17V408000 (power train). The contact indicated that the vehicle later experienced the same failure listed in the recall. The failure mileage was 69,000.

- High Ridge, MO, USA

The drive shaft was involved in a recall which Ford said they repaired, now the same problem is back. The drive shaft makes a serious vibration especially when moving along a fairly level surface where the engine is not driving very strongly. Especially on a highway at 35 to 65 mph. Also especially when the vehicle is coasting on a highway, especially in a gradual turn while coasting.

- Payson, AZ, USA

2015 Ford Transit van. Received recall 17S15 in June, 2018. Multiple calls to Ford dealership to schedule appointment to have recall fix and they say they add me to the list and will call me back when appiontments available. Despite multiple requests I have never been able to get an appointment. Filed complaint with Ford Motor Company and they said dealers are independently owned and they cannot control them.

- Austin, TX, USA

The contact owns a 2015 Ford Transit. The contact received a recall notice for NHTSA campaign number: 17V408000 (power train. The dealer (bohn Ford, 3737 lapalco blvd, harvey, la 70058, (504) 347-7000) stated that the part was unavailable and did not know when it would be supplied from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.

- New Orleans, LA, USA

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA campaign number: 17V408000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (shamaley Ford, 11301 gateway blvd w, el paso, tx 79936, (915) 591-8600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- El Paso, TX, USA