10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
79,790 miles

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problem #49

Jan 172022

Transit

  • miles
On Jan.17th, 2022, the Driveshaft Flexible Coupling separated at Highway speed, taking out my Fuel Lines and severely damaging the Transmission and other under-body components. (Safety Recall Notice 19S38 / NHTSA Recall 19V-767) On May 19th, 2022, I received my 1st phone call from Todd-Judy Ford, Marmet, SC. w/Service Estimate for $5,725.75 of repairs he claimed necessary that would NOT BE COVERED BY FORD., I know the guy was trying to pad the bill. I told him to talk to Ford Pro. On July,25th, 2022 Todd-Judy Ford called to inform me that my Van was -€œready to go, -€ -€œcompletely fixed-€ I  left Sept. 9th, 2022 driving over 500 miles, to Todd-Judy Ford. Once there they started telling me about all the new parts they put into my Van, saying -€œYou-€™ve got a -€œNew Transmission, -€ at which point I interrupted him, saying that I knew it was a New Transmission -€œCase, -€ not a -€œNew Transmission.-€ He then proceeded to explain that when they got the -€œNew Case-€, the Trans. Tech. inspects all the parts from my Trans., replacing anything it needs, while re-assembling into the -€œNew Case.-€ He claims that it-€™s a -€œRebuilt-€ Transmission! So, I ask, -€œIs there a Warranty on it, then?-€ To which he replies -€œYes there is!-€ I looked at the paperwork and saw quite a few parts listed as used, which are obviously Transmission Components. I also see -€œRebuilt Transmission-€ listed twice as Corrections!  My Van had a "Dead Battery" and a "massive exhaust leak". On Nov. 17th, 2022, just 51 days after picking up my Van, the Transmission failed! Towed to Rock-Hill Ford SC. It threw a Code of P0731, which is -€œGear 1 Incorrect Ratio.-€ Multiple teeth from a gear sheared off. Ford Pro (Customer Service) then said -€œWe can-€™t offer you any -€œFinancial Assistance-€ on this repair. She said something else, about not having any other -€œPrograms-€ to offer. I had never asked for Financial Assistance! I asked for the Transmission to be repaired under the Warranty from 51 day previous! Rock Hill Ford wants $9,806.09.

- Kenton, TN, USA

problem #48

Sep 022022

Transit

  • 80,000 miles
The contact owns a 2015 Ford Transit. The contact stated that while her husband was driving 20-40 MPH, the vehicle started shaking. The contact stated no warning light was illuminated. The driver began to depress the accelerator pedal and after exceeding 45 MPH, the vehicle stopped shaking. The contact took the vehicle to the local dealer, where it was diagnosed with needing all four tires to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and was informed that the torsional damper kit needed to be replaced. The vehicle was being repaired during. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

- Nocatee, FL, USA

problem #47

Oct 252019

Transit

  • 0 miles
The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sandia, TX, USA

problem #46

Sep 032022

Transit

  • 55,000 miles
The contact owns a 2015 Ford Transit. The contact stated that while driving 45 MPH, the vehicle failed to stop upon depression of the brake pedal without warning. The contact was forced to use the parking brake to stop the vehicle. Due to the failure, the contact initially had the vehicle towed to an independent mechanic where they diagnosed the vehicle with a defective driveshaft which was linked to NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was then towed to the dealer where they confirmed the failure but informed the contact that the recall repair had to wait for an approval from the manufacturer. The manufacturer was notified of the failure but offered no additional assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000.

- Mobile, AL, USA

problem #45

Oct 252019

Transit

  • 0 miles
The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Houston, TX, USA

problem #44

Sep 212021

Transit

  • 55,000 miles
The contact's husband owns a 2015 Ford Transit. The contact's husband received a recall notice for NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was taken to the dealer and repaired under recall. The contact then stated that while her husband was driving at various speeds, the vehicle would vibrate without warning. The vehicle was taken back to the dealer where they requested to keep the vehicle for inspection. The contact also had attempted to reach the manufacturer but had no success. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Staten Island, NY, USA

problem #43

Oct 072021

Transit

  • miles
We repaired brakes on this vehicle that is owned by one of our customers business. When you replace rear brake rotors on these vans the caliper bracket mounting bolts and the bolts that hold the rotors to the axle and the differential must be replaced. They are torque to yield bolts and only one use is permitted. We have several vehicle in fleets that we work on that have these same vans. We had always used the Ford replacement bolts and had no issues. NAPA started stocking a Dorman supplied bolts for the rotors to be attached. The part number for the NAPA parts are 92601271. The bolts sheared off on the right rear and allowed the right rear tire and wheel to come out of the rear axle housing. The repair was done on 3-24-21 at 66644 miles and the failure occurred 10-7-21 at 76263. The Ford number for these bolts is W716084-S439. The head markings for the Ford ones are SPF 10.9 and the Dorman ones are 322 10.9.

- Charleston, WV, USA

problem #42

Sep 102021

Transit

  • 374,000 miles
The contact owns a 2015 Ford Transit. The contact stated that while his son was driving 65 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed first to his son's employer and then to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The VIN was included in NHTSA Campaign Number: 19V767000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 374,000.

- South Amboy, NJ, USA

problem #41

Sep 282021

Transit

  • miles
Dealer has been unable to obtain driveline coupler parts from Ford for over a month at this point.

- Frederick , CO, USA

problem #40

Sep 082021

Transit 6-cyl

  • 243,839 miles
The contact owns a 2015 Ford Transit. The contact stated that while driving 81 MPH, the vehicle loss motive power without warning and almost caused a collision. The vehicle was towed to an independent mechanic and diagnosed that the driveshaft had separated and damaged the transmission, emission system, the brakes and fuel lines. Upon investigating, the contact's wife related the failure to NHTSA Campaign Number: 19V767000 (Power Train) which was associated with the VIN. The dealer was made aware of the failure and the dealer notified the manufacturer of the failure. The manufacturer informed the dealer to not perform the recall repair since the vehicle was over the 100,000 miles warranty. The vehicle was not repaired and remained at the independent mechanic. The failure mileage was 243,839.

- Cedar Rapids, IA, USA

problem #39

Mar 152021

Transit

  • 116,127 miles
The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle made a loud knocking sound while changing gears. Additionally, while attempting to shift to four gear, the vehicle instead shifted into fifth gear inadvertently. There was no warning light illuminated. The vehicle had been repaired two months prior under NHTSA campaign number: 19V767000 (power train) at pines Ford (8655 pines blvd, pembroke pines, fl 33024). The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 116,127.

- West Park, FL, USA

problem #38

Apr 152021

Transit

  • 75,942 miles
Torque converter failed, requiring replacement at 75,942 miles. Due to a vehicle design that allows pooling of water & rusting in the control arm attachment bolts, both control arms had to be replaced during the torque converter repair.

- Warrenton, VA, USA

problem #37

Mar 012021

Transit

  • 108,415 miles
The contact owns a 2015 Ford Transit. The contact stated while driving at an undisclosed speed, the vehicle started rumbling. The vehicle was taken to Ford service center - ed kenley Ford (1888 N. main St, layton, ut 84041) to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle remained at the dealer unrepaired. The contact stated that the failure returned once. The manufacturer was not made aware of the failure. The failure mileage was 108,415.

- Morgan, UT, USA

problem #36

Mar 042021

Transit

  • 230,000 miles
The contact owns a 2015 Ford Transit. The contact stated that when driving at 75 mph, the vehicle driveshaft flexible coupling failed and caused the transmission and the driveshaft to fracture. The vehicle went air borne. The contact suffered injuries to the neck, back, and head. The front passenger suffered injuries to the knees, head, hip, neck, and back. Both received medical attention. The contact advised that the police was not present. The vehicle was towed to brian toliver Ford (1040 gilmer St, sulphur spring, tx 75482, phone (877) 800-3241), the dealer advised that the part was not yet available for NHTSA campaign number: 19V767000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 230,000. Parts distribution disconnect.

- Marrillville, IN, USA

problem #35

Mar 032021

Transit

  • 65,000 miles
The differential has failed prematurely at 65000 miles after two driveshaft coupling recall repairs

- Stroudsburg, PA, USA

problem #34

Aug 172020

Transit

  • 97,000 miles
The contact owns 2015 Ford Transit. The contact stated that the front driveshaft was replaced under NHTSA campaign number: 19V767000 (power train). After the vehicle was repaired, it was noticed that while driving approximately 40 mph, the vehicle made an abnormal squeaking sound. The vehicle was taken to schultz Ford (80 NY-304, nanuet, NY 10954; (845) 624-3600) and the contact was informed that the rear driveshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the rear driveshaft was not included in the recall repair. The approximate failure mileage was 97,000.

- Bronx, NY, USA

problem #33

Nov 272020

Transit

  • 57,000 miles
For more then 18 months I have been trying to get the repair/recall, (19S38) from my local dealer ventura Ford. Still after all this time I have been told 2 excuses several times 1.) "the parts are not available.", and 2.) "that the repairs were already done." I have called the customer service number (1-866-436-7332) twice this month. Each time I have been told that the parts are not available

- Ventura, CA, USA

problem #32

Sep 302020

Transit

  • 98,105 miles
The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle seized without warning. The contact coasted the vehicle to the shoulder of the roadway, restarted the vehicle however, the vehicle failed to operate as designed. The vehicle was towed to helfman imports (7720 katy fwy ste B, houston, tx 77024) where it was diagnosed and the contact was informed that the transmission was damaged from the drive shaft. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the drive shaft separated and caused damage to transmission. The vehicle was not repaired. The contact received NHTSA campaign number: 19V767000 (power train) however, the recall repair was not yet performed. The manufacturer was not contacted. The failure mileage was approximately 98,105.

- Houton, TX, USA

problem #31

Sep 102020

Transit

  • 150,000 miles
Vehicle was being driven down the highway, driver heard a loud pop and saw pieces of metal it the roadway. Pulled over and observed parts of metal hanging down. Vehicle towed to service station. Drive shaft, transmission, emission lines, brake lines and numerous other undercarriage damage observed. This vehicle had a recall on 'separation of the driveshaft from the transmission' in June 2017. This vehicle was taken to Ford dealership for recall.

- Salisbury, MD, USA

problem #30

Apr 202015

Transit

  • 100 miles
The vehicle had extreme vibration at any speed. The vibration was constant accelerating, coasting and braking.

- Roan Mountain, TN, USA

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