Torque Converter Shutter at 66,000 miles (code P0741) on 2015 Transit T-250 Diesel

- Leander, TX, USA

This vehicle (along with a few others) went to Preston Ford West in Randallstown, MD for recall 19S38/19V767. The recall specifically states, "RESULTING IN DRIVELINE NOISE AND VIBRATION." Once one of the other vans were picked up from the dealer, we experienced this issue at about 40mph. Our normal mechanic told us that it had a failing driveshaft. When the 3rd vehicle experience the problem (this van), I took it back to the dealer, who claimed that a bent rim was the issue. After the bent rim was fixed, I drove it & experienced the same vibrations from when it went in originally. After arguing with the staff & waiting 3 months, I am being billed for a new axle. Then our normal mechanic had to replace the wheel hub due to poor work done by the dealer. I opened a case with Ford Motor Company ([XXX]) but Ford is actually like there is nothing that they can do. I have spent almost $4k due to this recall & the Ford dealership's lack of knowledge of the products that they sell Attached is just one of the 2 Ford invoices & does not include the repair by our competent independent mechanic (any vehicles vehicles that our mechanic fixed run smoothly) Also attempted to call NHSTA with this info, but the rep was more interested in talking over me that allowed her to do nothing than helping to resolve a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Baltimore, MD, USA

The contact owns a 2015 Ford Transit. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train). Additionally, the contact received notification of NHTSA Campaign Number: 19V767000 (Power Train). The contact stated while the driver was driving at an undisclosed speed, he heard a loud stomping sound, and it seemed that a part had detached underneath the vehicle and was banging against the subframe. The driver depressed the brake pedal, but the vehicle failed to respond. The driver was able to pull to the median and engaged the electric parking brake to stop the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft had detached, twisted, and damaged the brake lines. The mechanic replaced the brake lines, the driveshaft, the shaft seal, and couplings, and two fuel tubes. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 157,500.

- Fort Worth, TX, USA

The contact owns a 2015 Ford Transit. The contact stated while driving approximately 40 MPH or at various speeds, the vehicle would make an abnormal sound from the rear axle. The contact stated no warning light was illuminated. The contact stated that the vehicle would also vibrate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear axle seal needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train), which the contact stated that the dealer had performed the recall repair on the vehicle. The failure mileage was approximately 98,000.

- Tinton Falls, NJ, USA

The contact owns a 2015 Ford Transit. The contact stated while driving 20-40 MPH the vehicle started shaking uncontrollably. The contact accelerated and as the vehicle stopped shaking. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the carrier bearing needed to be replaced and that the vehicle was not under recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.

- Lebanon, NH, USA

The contact owns a 2015 Ford Transit. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound detected. There were no warning lights illuminated. The local dealer was contacted but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V767000 Power Train) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

- Asheville, NC, USA

On?Jan.17th, 2022, the Driveshaft Flexible Coupling separated at Highway speed, taking out my Fuel Lines and severely damaging the Transmission and other under-body components.?(Safety Recall Notice 19S38 / NHTSA Recall 19V-767) On?May 19th, 2022, I received my?1st?phone call from Todd-Judy Ford, Marmet, SC. w/Service Estimate for?$5,725.75?of repairs he?claimed?necessary that would NOT BE COVERED BY FORD., I know the guy was trying to pad the bill. I told him to talk to Ford Pro. On?July,25th, 2022 Todd-Judy Ford called to inform me that my Van was -??ready to go, -?? -??completely fixed-?? I? left Sept. 9th, 2022?driving over 500 miles, to Todd-Judy Ford. Once there they started telling me about all the new parts they put into my Van, saying -??You-??ve got a -??New?Transmission, -?? at which point I interrupted him, saying that I knew it was a?New Transmission?-??Case, -???not a?-??New Transmission.-???He then proceeded to explain that when they got the -??New Case-??, the Trans. Tech. inspects all the parts from my Trans., replacing anything it needs, while re-assembling into the -??New Case.-?? He claims that it-??s a?-??Rebuilt-?? Transmission! So, I ask, -??Is there a?Warranty?on it, then?-?? To which he replies?-??Yes there is!-?? I looked at the paperwork and saw quite a few parts listed as used, which are obviously Transmission Components. I also see?-??Rebuilt Transmission-???listed?twice?as Corrections!? My Van had a "Dead Battery" and a "massive exhaust leak". On Nov. 17th, 2022, just?51 days?after picking up my Van, the Transmission failed! Towed to Rock-Hill Ford SC. It threw a?Code of P0731, which is?-??Gear 1 Incorrect Ratio.-?? Multiple teeth from a gear sheared off. Ford Pro (Customer Service) then said -??We can-??t offer you any?-??Financial?Assistance-???on this repair. She said something else, about not having any other?-??Programs-???to offer. I had never asked for?Financial Assistance! I asked for the Transmission to be repaired?under the Warranty?from?51?day previous! Rock Hill Ford wants $9,806.09.

- Kenton, TN, USA

The contact owns a 2015 Ford Transit. The contact stated that while her husband was driving 20-40 MPH, the vehicle started shaking. The contact stated no warning light was illuminated. The driver began to depress the accelerator pedal and after exceeding 45 MPH, the vehicle stopped shaking. The contact took the vehicle to the local dealer, where it was diagnosed with needing all four tires to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and was informed that the torsional damper kit needed to be replaced. The vehicle was being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

- Nocatee, FL, USA

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sandia, TX, USA

The contact owns a 2015 Ford Transit. The contact stated that while driving 45 MPH, the vehicle failed to stop upon depression of the brake pedal without warning. The contact was forced to use the parking brake to stop the vehicle. Due to the failure, the contact initially had the vehicle towed to an independent mechanic where they diagnosed the vehicle with a defective driveshaft which was linked to NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was then towed to the dealer where they confirmed the failure but informed the contact that the recall repair had to wait for an approval from the manufacturer. The manufacturer was notified of the failure but offered no additional assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000.

- Mobile, AL, USA

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Houston, TX, USA

The contact's husband owns a 2015 Ford Transit. The contact's husband received a recall notice for NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was taken to the dealer and repaired under recall. The contact then stated that while her husband was driving at various speeds, the vehicle would vibrate without warning. The vehicle was taken back to the dealer where they requested to keep the vehicle for inspection. The contact also had attempted to reach the manufacturer but had no success. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Staten Island, NY, USA

We repaired brakes on this vehicle that is owned by one of our customers business. When you replace rear brake rotors on these vans the caliper bracket mounting bolts and the bolts that hold the rotors to the axle and the differential must be replaced. They are torque to yield bolts and only one use is permitted. We have several vehicle in fleets that we work on that have these same vans. We had always used the Ford replacement bolts and had no issues. NAPA started stocking a Dorman supplied bolts for the rotors to be attached. The part number for the NAPA parts are 92601271. The bolts sheared off on the right rear and allowed the right rear tire and wheel to come out of the rear axle housing. The repair was done on 3-24-21 at 66644 miles and the failure occurred 10-7-21 at 76263. The Ford number for these bolts is W716084-S439. The head markings for the Ford ones are SPF 10.9 and the Dorman ones are 322 10.9.

- Charleston, WV, USA

The contact owns a 2015 Ford Transit. The contact stated that while his son was driving 65 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed first to his son's employer and then to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The VIN was included in NHTSA Campaign Number: 19V767000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 374,000.

- South Amboy, NJ, USA

Dealer has been unable to obtain driveline coupler parts from Ford for over a month at this point.

- Frederick , CO, USA

The contact owns a 2015 Ford Transit. The contact stated that while driving 81 MPH, the vehicle loss motive power without warning and almost caused a collision. The vehicle was towed to an independent mechanic and diagnosed that the driveshaft had separated and damaged the transmission, emission system, the brakes and fuel lines. Upon investigating, the contact's wife related the failure to NHTSA Campaign Number: 19V767000 (Power Train) which was associated with the VIN. The dealer was made aware of the failure and the dealer notified the manufacturer of the failure. The manufacturer informed the dealer to not perform the recall repair since the vehicle was over the 100,000 miles warranty. The vehicle was not repaired and remained at the independent mechanic. The failure mileage was 243,839.

- Cedar Rapids, IA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at various speeds, the vehicle made a loud knocking sound while changing gears. Additionally, while attempting to shift to four gear, the vehicle instead shifted into fifth gear inadvertently. There was no warning light illuminated. The vehicle had been repaired two months prior under NHTSA campaign number: 19V767000 (power train) at pines Ford (8655 pines blvd, pembroke pines, fl 33024). The vehicle was repaired however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 116,127.

- West Park, FL, USA

Torque converter failed, requiring replacement at 75,942 miles. Due to a vehicle design that allows pooling of water & rusting in the control arm attachment bolts, both control arms had to be replaced during the torque converter repair.

- Warrenton, VA, USA

The contact owns a 2015 Ford Transit. The contact stated while driving at an undisclosed speed, the vehicle started rumbling. The vehicle was taken to Ford service center - ed kenley Ford (1888 N. main St, layton, ut 84041) to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle remained at the dealer unrepaired. The contact stated that the failure returned once. The manufacturer was not made aware of the failure. The failure mileage was 108,415.

- Morgan, UT, USA

The contact owns a 2015 Ford Transit. The contact stated that when driving at 75 mph, the vehicle driveshaft flexible coupling failed and caused the transmission and the driveshaft to fracture. The vehicle went air borne. The contact suffered injuries to the neck, back, and head. The front passenger suffered injuries to the knees, head, hip, neck, and back. Both received medical attention. The contact advised that the police was not present. The vehicle was towed to brian toliver Ford (1040 gilmer St, sulphur spring, tx 75482, phone (877) 800-3241), the dealer advised that the part was not yet available for NHTSA campaign number: 19V767000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 230,000. Parts distribution disconnect.

- Marrillville, IN, USA